
osTicket
Über osTicket












osTicket Preis
osTicket bietet eine Gratisversion, aber keine kostenlose Testversion. Die kostenpflichtige Version von osTicket ist ab 12,00 $/Monat verfügbar.
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Super Ticketsystem für kleine Umgebungen.
Wir haben es in einer kleinen Kundenumbung genutzt, dort war es aus Kostennutzen Sicht perfekt.
Vorteile
Kostenloses Ticketsystem für kleinunternehmen, gegen kleines Geld erweiterter Support bzw Hosting buchbar. Bietet AD Anbindung sowie SelfService Portal. Klasse Support Community
Nachteile
Ehr für kleiner Umgebungen/ Kunden gut nutzbar. Keine vernünftige CMDB Verwaltung.
In Betracht gezogene Alternativen
OTRSGründe für den Wechsel zu osTicket
Aus Kostengründen wurde sich für OSTicket entschieden- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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OS Ticket und Synology NAS
Liegt schon länger zurück, da OS Ticket nicht mehr auf unserem NAS System von Synology läuft.
Vorteile
Leider keine Möglichkeit es weiter zu nutzen
Nachteile
Das es nicht mehr für das neuere Betriebssystem von Synology verfügbar ist.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Zusammenfassend sehr gute Erfahrung
Es wurde im Team gut angenommen. Nach ein paar Anpassungen und Optimierungen läuft es für uns perfekt.
Vorteile
Open Source
Einfach zu bedienen
Gut zu administrieren
Anpassbar durch Erweiterungen oder Programmierungen
Nachteile
Das Setup hat und etwas Zeit gekostet, da einige Dinge nicht direkt ersichtlich sind
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu osTicket
Hauptsächlich der Preis und die Kosten je Nutzer
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Simple Organization and Execution Tool
The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.
Vorteile
I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better.
Nachteile
What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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The jumping Kangaroo I like
We switched some months ago from another product. After the initial settings (creation of staff, set the email subjects, the SLA, the fields to be displayed...) we start using OsTicket and it works really well. You just need to learn to manage and move among the various tabs, that may be a bit confusing sometime.
I also use OsTicket via mobile phone, the web pages are clear and easy to navigate and interact. Well Done!
Vorteile
First of all, you can use OSticket freely, install it on a Linux machine, set your environment and you will have a fully working ticketing system.
The interface may not look appealing, but it has all the information and features you need, plus of course you can customize it.
Customers can open tickets via web interface or simply sending an email (you have to set this feature). You will receive an alert via email (remember to customize the alert) and on dashboard a new ticket will be displayed.
Just assign it to yourself (or other collegue) and interact. Files and images can be attached.
Very simple and intuitive to use.
When you are on holiday you can set the holiday mode on your profile so you will not receive notifications, just remember to uncheck it when you come back.
Nachteile
You need a Linux machine and a bit of knowlegment to make OStocket work. Anyway you will find documentation on internet.
Interface may look old. I suggest to zoom it.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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osTicket - Maybe next time!
I would use another ticket system if given the chance.
Vorteile
It let users submit and use a functioning ticket system.
Nachteile
It was very heavy ended and confusing for both the admin side and the user side.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Basic solution
I try this one and it's realy basic ticket solution we decid to switch to GLPI
Vorteile
-open source
- easy to us
- low cost
- easy to setup
Nachteile
- Limited customizable
- security vulnerabilities
In Betracht gezogene Alternativen
GLPiGründe für den Wechsel zu osTicket
we choose glpi because they have more features- Branche: Medizinische Praxis
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Overall Good Company
Overall I feel the experience with OsTicket is positive. we used the site to submit tickets for work orders and the quality of use with the system is top notch. i would recommend this company to anyone in need of a great support system.
Vorteile
OsTicket is an Easy to get support through our systems. the ease of use with simple design is what i like most about this company.
Nachteile
i think the response time could use an improvement but overall i enjoy this product for the company use.
- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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osTicket Makes The Help Desk Healthy
osTicket makes managing the daily flow of tickets easy and simple across a vast team.
Vorteile
Extremely intuitive ticket management interface that the whole IT department can follow and report with.
Nachteile
Somewhat convoluted process to integrate into Microsoft SSO, but easy once you follow their documentation.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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A Flexible and Effective Ticketing System for Customer Support
One of the standouts features for us is the email piping, which automatically creates tickets from incoming emails—saving us tons of time. It’s also been really easy to integrate with other tools, which makes the system even more powerful. Overall, osTicket has greatly improved our customer support process, and I’d recommend it to businesses looking for a reliable and customizable helpdesk solution.
Vorteile
It helps us to streamline our customer support system, and it’s been a game-changer for our team. The setup was straightforward, and the platform allowed us to customize our ticket management system to fit our specific needs. The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly improved our response times
Nachteile
While osTicket is feature-rich, there’s a bit of a learning curve for new users, especially with some of the more advanced features like SLA management and reporting. But once you get the hang of it, the system is pretty flexible and scalable
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Wonderful experience
I really liked the usage interface and it was easy to use than other competitions
Vorteile
Honestly all of it i couldn't find a single thing that wasn't to my liking
Nachteile
To be real with you, it was spot on, perfect.
- Branche: Verbraucherdienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Free and awesome!!!
Overall my experience has been awesome. We implemented Osticket for new work and fix orders and the use has been incredible.
Vorteile
The most I loved about osTicket was how easy and simple creating a ticket became for our customers, they don't have the needs to interact with one of our representatives for it. Increasing the orders we can manage offline and then just send a notice to the customer whenever the order is completed or if we need to take additional steps. It is fully customizable so we can choose whatever we want to add or remove.²
Nachteile
I haven't find any issues until now, but since we have less interactions with some of our customers we might lose some sales opportunities.
- Branche: Essen & Trinken
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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The Best Open Source helpdesk solution
Vorteile
osTicket is the best open source help desk management software
Nachteile
osTicket very time-consuming to set up for beginner
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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osTicket an easy way to manage customers tickets
I use osTicket everyday and helps me a lot to manage customers requests.
The interface is simple and intuitive, I suggest to zoom it for better visibility.
Highly recommended!
Vorteile
Os Ticket helps you to manage helpdesk request by your customers. They can open a new ticket via email or create an account and interact via dashboard and you can assign the new ticket to yourself or your collegues.
In your replies you and attach images and/or document. You can have reports and do many researches and also customize the logos/initial screen, set holiday mode (so no new ticket notifications will arrive to you).
Osticket runs on linux machine, the installation and configuration is quite easy, just follow the instructions.
You can find documentation and plugins on internet.
Nachteile
Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected
- Branche: Buchhaltung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Gorgeous ticket management
Vorteile
osTicket enables easy ticket management for us.
Nachteile
osTicket has not caused disruption in service.

- Branche: Essen & Trinken
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great helpdesk system | Opensource and Paid version
I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management.
Vorteile
OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem
Nachteile
Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available
Gründe für den Wechsel zu osTicket
OS Ticket has been used as an IT Help Desk system and incident management system for our company. Also, Users can easily send in a help request via email, for ticket generation and alerts to our help desk. Open Source edition with maximum features available. Very easy configuration as admin.- Branche: Informationsdienst
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Best Tool for IT Support Ticketing system
Vorteile
It's Open source tool which perfect for IT support Ticketing system
Nachteile
They can Improve the reportings and launch some free plugins
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Rock solid, no problems or outages related to the software for over 9 years!
This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.
Vorteile
osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs.
Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that.
Nachteile
There are a couple of features that I think are important that this type of product has, and they [the developers] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release.

- Branche: Computerspiele
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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BEST help desk software 2022
good experience overall and i would recommend
Vorteile
Easy to customize or edit forms and configurations for workflow
Nachteile
there is a limit to features but still not too bad
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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If Issue tracking and Ticket management is your requirement, osTicket is your choice.
As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment.
Vorteile
Fast, quick and easy to setup. OpenSource so can be self-hosted.
Nachteile
Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job.
In Betracht gezogene Alternativen
FreshdeskGründe für den Wechsel zu osTicket
Open Source community and well tested by the community.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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An easy Ticket system
We use Osticket more than five years. I highly recommend it.
Vorteile
You don't need a knowledge translation to start using it. It's simplier than others.
Nachteile
The release of new versions is slow. The User Interface is old.
In Betracht gezogene Alternativen
Odoo- Branche: Computer-Software
- Täglich für Mehr als 1 Jahr genutzt
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Free and easy to setup support ticket system to deliver a great user support experience.
Vorteile
Being free to use and easy to implement and setup, osTicket is suitable for non-profit and small business.
osTicket offers large set of features and options that enables to customize and deliver great user support experience for example you can create custom departments, customize support system pages and modify ticket fields like adding additional ticket fields.
osTicket is a very customizable support ticket system that offers many options to help customize all aspects of user support experience like the ability to customize departments, emails sent to user, pages and alerts.
osTicket offers an easy to setup knowledge base of frequently asked questions to help minimize support requests.
Nachteile
osTicket lacks some important options and features like the option to automatically close tickets after a certain period of time, an option to disable Overdue behavior and the lack of custom themes of both user and agent interfaces.
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Perfect software for my ecommerce website support portal
Vorteile
When my ecommerce business started to take off and we were placing 400 orders a day, we needed something better than just an email inbox to manage customer service. With osTicket, I can manage my several customer service managers and inboxes to ensure we are utilizing our time in the best way possible, and serving our customers needs effectively. osTicket was the perfect addition to our toolbelt, and after trying alternatives, this was still the front runner.
Nachteile
The setup is a bit involved. There are a lot of out of the box settings that need modified in various places in the interface. It does take time to get used to the interface, but once you get the hang of it, the software is set and forget style. Works well for me anyway.

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Probably Best Free Customer Support Platform ever.
OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.)
The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well.
The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different.
All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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osTicket - Issue Tracking Made Easier
Vorteile
It's the best open source ticketing system. Claiming and reassigning tickets is very easy, as well as email notification is sent out, once a ticket is overdue.
User is able to export tickets quickly using the filtering option of, Assignee, ticket status, and date. From the exported report one is able to see when a ticket was raised and closed. This helps to track on the SLA's
Nachteile
OSticket, does not show how long a ticket took to be escalated to the next level, i.e from level 1 to level 2. It lacks the option to automatically close an overdue ticket after a particular time. There should be an option to reassign a ticket to the next person, if its overdue
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Backbone Ticketing For Tech
Overall OSTicket lets our tech and maintenance teams address issues in a timely fashion. It is pretty simple to use and therefore easier than some systems for our less technical staff.
Vorteile
The software allows our staff to create trouble tickets for both tech and maintenance. The incorporation into out email system (Gmail) easily lets staff create these tickets through simple emails. More advanced users can log into the portal and track all of their open tickets.
Nachteile
Our previous software was harder to setup but had a few more features. It would be nice to have a heftier reporting feature or trend management built in. Inclusion of asset tracking would be a plus too.

- Täglich für Mehr als 2 Jahre genutzt
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Support tickets, email notifications, mobile app, all relatively easy to use
Support ticket software, for free. But not the best feature set around.
Vorteile
Ticket tracking and email notification
Tasks can be added to tickets for additional steps before a ticket can be closed.
User management is fairly easy, and users can be organized by teams and departments
Files can be attached to the ticket.
A Paid Mobile app allows for simple ticket management.
Nachteile
Notifications and team/department access seems haphazard and a bit of an afterthought. It could be much better organized.
Mobile app is very limited and very pricey for what little it actually accomplishes.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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OsTicket can provide what we need
my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.
Vorteile
this ticketing system can have many categorized and element. so it is more easier to you while make your own form.
Nachteile
i think os ticket must build some business intelegent dashboard or make a decision report for management.
In Betracht gezogene Alternativen
ManageEngine ServiceDesk PlusGründe für den Wechsel zu osTicket
osticket is usefull if you compare with the price. the price is lower than manage engine. but in the feature, osticket is not bad at all.- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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osTicket
So far great experience.
Vorteile
Great simple application for support ticket. I am using this app for the past 8 years or more. For someone looking for a basic ticketing system, this is the one. Since the app is opensource, no need to pay for it. lately they have paid hosted versions. I am running mine in my own server. For me this works perfectly as a ticketing platform. You can create web tickets or email tickets.
Nachteile
Reporting can be better. Since its a free app, it's not fair to complain.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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It suited our needs at the time
Like a I said in the title it fitted our needs at the time, but as we improved our system we found that we had outgrown the software.
Vorteile
It's easy of use is second to none. Everything is very intuitive and you can't fault it for that. It does the job it sets out to do, provide a space to view any issues that come into your service desk
Nachteile
The system just lacks a polished finish. From a visual perspective it looks out of date and it's lacking feature which people nower days probably want like reporting.

- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great Help Desk Ticket System
Vorteile
oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.

- Branche: Hochschulbildung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Good but not great
Vorteile
It has an free option if you want to test it
Nachteile
Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use
- Branche: Maschinerie
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great software
We implemented this software to better track the problems encountered by our clients and to better assist them.
Vorteile
Open sourced, customizable, very easy to use and multi-user. You get reports so you can keep track of your statistics. Its easy to setup and install and you can host it on your own servers.
Nachteile
Search function is terrible. Feels a bit unfinished but they are always doing upsates and improving.

- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great tool forticketing
Vorteile
Solution that is free, lightweight, reliable, open source, and easy to setup and use.
Has most of the features of the paid solutions.
Easy to tie to company websites for customers to open tickets.
Nachteile
You need to know how to set it up and host it your self.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Leading open-source ticket management
Vorteile
Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates.
Nachteile
Integrating into my workflow was challenging, since it would usually require developing a module by code.

- Branche: Rechtsberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Best open source Ticket system EVER!
love it Free and Great helpdesk software !
Vorteile
I love this software. We use to use Zendesk but at a user, it wasn't worth it. osTicket save us a ton of time with the FAQ feature that allows our end users to look up and answer without submitting a ticket. We have about 500 FAQ's entered into the system. The ticket system has great integration with gmail allowing tickets to be emailed of submitted via a form. The software is open source so if you are tech savvy you can just install it for free. We run in AWS for / month and have 5 IT Techs on the system. Regular updates are released so we won't be left with an outdated product
Nachteile
No major cons. I wish they would modernize the UI. The UI is about 10 years behind as of 5/2018. Also the API is not full featured on certain actions can be done in the API :( IF you don't want to integrate into existing software this will not matter for you.
- Täglich für Mehr als 2 Jahre genutzt
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Free and Easy!
Vorteile
This software is easy to deploy, just git clone from https://github.com/osTicket/osTicket
Feature packed and ready for SMB deployment on your own servers.
Community support is active and easy.
Also available as an install package on Synology NAS
Nachteile
For out of the box ticketing system, this software has no real downsides. Some have said its hard to install but I did not have any issues getting it up and running. The fact that you can install this as a package direct from Synology package store makes it even easier.
- Branche: Industrieautomation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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osTicket
Overall osTicket has significantly helped me streamline our IT support in a mid-sized company.
Vorteile
osTicket is an open-source help desk ticketing system. It has all the best features, is easy to set up, deploy, and maintain and is fully customizable. I needed a help desk platform that could be hosted on-site and osTicket has fit the bill perfectly.
Nachteile
I really don't have any cons for this software. It's open-source and the developers monitor their support forums well so issues can be resolved in a timely manner.
- Branche: Telekommunikation
- Täglich für 1-5 Monate genutzt
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Open source and free
Vorteile
It has most of the functionalities you will require from a ticketing system, moreover it is open source so you can always change things the way you want, develop additional functionalities. Easy to install and customize, the menus are understandable. Creating agents, permissions, access rights, most of the things are just as needed. You can customize the templates without going into core files. There are many people in the forum answering to your trouble issues as well as admin himself.
Nachteile
There are only a few plug ins, I think people should be guided to develop more plugins. There is still some development pending like PHP 7.1 compatibility, archiving of tickets etc. But again, you can always find developers and change the system
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Flexible and very user friendly software
It's a good and free platform!
Vorteile
Being free to use and easy to implementation gives us a huge savings in our organization. osTicket offers large sets of free plugins and options that enables to customize the osTicket dashboard based on your organization. For example, you can customize the user support like email sents, knowledge based or FAQ in front of the report ticket dashboard.
Nachteile
Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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We use multiple instances of this software from IT tickets to Purchase orders
It is versatile. We use it for multiple things like IT support, Customer complaints, and contractor purchases.
Vorteile
Once it is setup, it runs itself with almost no tweaking. It has all of the same features as paid helpdesk suites.
Nachteile
Initial configuration can be difficult if you have never done it before. There are so many things to setup just to get it working.
- Täglich für Mehr als 2 Jahre genutzt
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osticket open source and easy to implement
Vorteile
its a open source PHP easy edit to program don't need any PHP professional development skill reporting system is excellent we can customize as per ours requirement
Nachteile
sms integration should be there and email response excellent need more option for alert ticket reporting and user base very comfortable
- Täglich für Mehr als 2 Jahre genutzt
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It gets the job done without the clutter
Vorteile
The installation is really easy being a PHP application.
It lacks some features present in other support management applications, but it has the minimum necesary to get the job done without complications.
It has a very ease to use API to make osTicket work with external systems like call center and CRM.
Nachteile
The search functionality needs some work. It's difficult to search for specific customers or even ticket ID, but overall, is OK.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Soluzione Helpdesk gratuita
Utilizziamo in azienda da diverso tempo questa soluzione per gestire i ticket di assistenza dei ns.clienti.
Vorteile
Offre diverse funzionalità per gestire comodamente le richieste di assistenza.
Essendo Open source è possibile customizzare la form di inserimento dati e campi aggiuntivi.
Nachteile
E' risultata piuttosto difficoltosa la configurazione e la creazione degli utenti e
i team di lavoro.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Its easy and user friendly
Vorteile
The way of answering the tickets is prety much easier on os tickets and ot helps the user to assign the tickets to any one from staff and the notification of alerts look good
Nachteile
Filters doesn't work good its really hard to filter tickets based on the name or client name it should be done better and add few addtional options to advance filter
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Helpdesk made easier
Vorteile
Nice and easy to review tickets sent in. Can configure multiple emails to receive them.
Nachteile
Found some limitations with file types and sizes
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Open source flexible ticket and asset management system
The software worked well when used in support for services that required SLAs. With that, it was easy to analyze how efficient our support was.
Vorteile
Has open source version in case you have an internal development team and would like to increase functionality
Simple to use hence has manageable learning curve
Nachteile
The initial setup and configuration to match an organization requirements takes quite sometime. But once setup everything's fine.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Os ticket keeping our tickets sorted easily
Vorteile
I love their free platform and allowing self hosting. Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it
Nachteile
Can be a bit tricky to install but once its up its easy to do.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Awesome Ticketing System Once Set Up
Vorteile
I love that this can be used for various types of jobs, and that you can use it for multiple job types at once. For instance I use osTicket as my IT helpdesk to assign tickets and track the progress of the issue resolution with a written record. But not only that, we have a separate service department for cleaning equipment that can use it as well. All running from the same install.
Nachteile
Learning curve and initial set up. It is a long process to get through all the settings and features available. Once you do you won't regret it though.
- Täglich für 1-5 Monate genutzt
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Free self hosted version helped us organize support
Better management of issues for free.
Vorteile
There are many help desk (AKA support ticket system) but this one is open source and full featured. We managed to integrate seamlessly with the design of our web (with coding and took us a while though).
It works perfectly and we can even manage support tickets and answers by sending emails to our support email account. It's been a real improvement since now we can follow up on statuses and history of the issues our customers face.
Nachteile
The initial setup took us more than we spected but it was worth it as now we save a lot of time and customers are happier.