--- description: Reviews zu Spiceworks Cloud Help Desk Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Spiceworks Cloud Help Desk mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spiceworks Cloud Help Desk | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Netzwerkanalyse Tool](/directory/4786/network-troubleshooting-software/software) > [Spiceworks Cloud Help Desk](/software/365499/spiceworks-network-management-software) # Spiceworks Cloud Help Desk Canonical: https://www.softwareadvice.de/software/365499/spiceworks-network-management-software Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/365499/spiceworks-network-management-software?page=2) > Spiceworks ist eine kostenlose cloudbasierte Helpdesk- und Netzwerküberwachungslösung, die speziell für Systemadministrationsteams und IT-Profis entwickelt wurde. Die Lösung hilft bei der Verwaltung von Tickets, die von Kunden erstellt wurden, bietet Kundenbetreuung über mehrere Kanäle und verfolgt die Leistung der Agenten. Angestellte im Support können jeden IT-Vorfall genau überwachen und abrupte Änderungen im Netzwerk verfolgen. Über das Self-Service-Portal können Nutzer Tickets einreichen, den Fortschritt der Ticketbearbeitung verfolgen und informative Ressourcen aus der Wissensdatenbank einsehen. Mit Spiceworks können Unternehmen auch eine zentrale Wissensdatenbank erstellen, in der Nutzer Informationen zu periodischen oder regelmäßigen Anfragen erhalten können. Die Lösung umfasst auch ein Teammanagement-Dashboard, mit dem das Management wichtige Leistungskennzahlen anzeigen und verfolgen kann. Spiceworks bietet des Weiteren eine On-Premise-Version für Unternehmen, die ihre internen Helpdesk-Vorgänge lokal einrichten und verwalten möchten. IT-Profis können Tickets mithilfe der mobilen App von Spiceworks auch auf ihren Android- und iOS-basierten Smartphones verwalten. Außerdem können sie sich mit der globalen Spiceworks-Community in Verbindung setzen, um Tipps und Best Practices mit Fachleuten aus aller Welt zu teilen. > > Bewertung: **4.4/5** von 584 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 584 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ziff Davis ## Gewerblicher Kontext - **Startpreis**: 6,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anwendungsmanagement - Aufgabenmanagement - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Bandbreiten-Überwachung - Baseline-Manager - Berichterstattung / Analyse - Beschaffungsmanagement - Compliance Management - Connectivity-Management - Dashboard - Diagnosewerkzeuge - E-Mail-Management - Echtzeit-Chat - Einkauf & Empfang - Ereignisprotokolle ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Netzwerkanalyse Tool](https://www.softwareadvice.de/directory/4786/network-troubleshooting-software/software) ## Ähnliche Kategorien - [Netzwerkanalyse Tool](https://www.softwareadvice.de/directory/4786/network-troubleshooting-software/software) - [IT-Management-Software](https://www.softwareadvice.de/directory/4563/it-management/software) - [IT-Service-Software](https://www.softwareadvice.de/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.de/directory/4256/service-desk/software) - [IT Inventarisierungssoftware](https://www.softwareadvice.de/directory/3721/computer-inventory/software) ## Alternativen 1. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3434 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1783 reviews) 4. [Freshservice](https://www.softwareadvice.de/software/436317/freshservice) — 4.5/5 (720 reviews) 5. [ServiceNow](https://www.softwareadvice.de/software/27432/service-now) — 4.5/5 (348 reviews) ## Nutzerbewertungen ### "Ideal free helpdesk for small to medium businesses" — 5.0/5 > **Robert** | *10. September 2021* | Essen & Trinken | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for. > > **Nachteile**: Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc. > > Overall I have been very happy with Spiceworks, especially the community of users. ----- ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6. Oktober 2025* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Nachteile**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Using the new cloud-based Network Monitor, and it's OK" — 4.0/5 > **Steve** | *1. August 2019* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Free\!\!\! Can I repeat that? It's free\! And it runs in the cloud, on their servers. No need for infrastructure or a server. It's fantastic. Install an agent, and you have instant visibility into the PC. What kind of software is there? What's the motherboard model? It shows everything\! > > **Nachteile**: Having to install an agent on each PC in the organization can be a pain depending on how your organization is setup. And, honestly, there is no email alerting yet. The available applications to "check" against in the cloud version is also very low (currently only doing an ICMP ping to google.ca) but I guess that can expand in the future. The biggest con is that if you have a "team" in your Spiceworks, it's a bit of a pain to get the inventory cross-team. You have to login using the master account first, and then email them which other accounts need to have the same "key" so that the inventory is shared across the team. There is no way to do this within the interface yourself. Granted, their tech support team was extremely responsive and got it done, but they really need to build all of that into the interface. ----- ### "Great Tool for Streamlined Ticket Management" — 5.0/5 > **mariana** | *20. Februar 2026* | Personalwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked how user-friendly and intuitive Spiceworks Cloud Help Desk is. The interface is clean and easy to navigate, which makes managing tickets and tracking requests very efficient. I also appreciated the ability to organize, prioritize, and assign tickets quickly > > **Nachteile**: One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms. Some reporting features felt basic, and deeper analytics required additional manual tracking > > Overall, my experience with Spiceworks Cloud Help Desk has been positive. It’s a user-friendly platform that makes ticket management straightforward and efficient. I found it easy to track requests, assign tasks, and maintain visibility over support operations. While it may not have the advanced customization and reporting capabilities of more complex systems ----- ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *25. November 2025* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Nachteile**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/365499/spiceworks-network-management-software?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/365499/spiceworks-network-management-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten