Über LiveAgent
LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und Lizenzverwaltung, alles entweder als In-Suite- oder eigenständige Anwendung.
LiveAgent bietet eine Auswahl an breiteren Anwendungen für das CRM, wie z. B. Marketing- und Sales-Force-Automation in Kooperation mit einer Vielzahl von Drittanbieter-Softwareunternehmen. Die Lösung ist anpassbar und kann skaliert werden, wenn kleine Unternehmen ihre Kundenbasis und Online-Dienstleistungen ausbauen. Die Software bietet ein Ticket-Verwaltungssystem, bei dem das Ticket den kompletten Datenstrom der Chat-Nachrichten, E-Mails, Telefonanrufe oder Nachrichten aus anderen Kommunikationskanälen zwischen Kunden und Support-Mitarbeitenden des Unternehmens enthält.
LiveAgent wird sowohl als webbasierte (Cloud-)Software als auch als On-Premise-Installation angeboten. Der Preis für die Cloud-Option wird auf einer Pay-per-User-Basis berechnet basierend auf der Anzahl der Agenten, und die On-Premise-Optionen ist ein Vorab-Preismodell und richtet sich nach der Anzahl der Agenten.












LiveAgent Preis
LiveAgent bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von LiveAgent ist ab 19,00 €/Monat verfügbar.
Alternativen für LiveAgent
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- Branche: Biotechnologie
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
einer der Besten Chat Tools
Zufrieden
Vorteile
breite Auswahl an Funktionen und Features
Nachteile
GUI ist so richtig nutzerfreundlich und
Antwort von QualityUnit
Hello Muntaser! Thank you for your review :)
- LiveAgent Team
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
LiveAgent
Vorteile
Sehr gute Chat Software. Keinerlei Probleem bisher.
Nachteile
Bisher alles bestens. Keine negativen Erfahrungen gemacht.
Antwort von QualityUnit
Hi Cynthia! Thank you for your review!
- LiveAgent Team

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great help desk tool
Great help desk software for customer support.
Vorteile
Fast ticketing system with multi-channel support.
Nachteile
UI feels a bit outdated in some areas, could improve there.
Antwort von QualityUnit
Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback!
- The LiveAgent Team
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A five star experience with LiveAgent.
Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations.
Vorteile
I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify.
Nachteile
Nothing at all, it's amazing how this software works
Antwort von QualityUnit
Hi Christian,
Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions!
-LiveAgent team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
easy to use support customers.
LiveAgent seamlessly integrates with websites and also allows you to add agents.
Vorteile
I love the way it's easy to create the users account
Nachteile
LiveAgent is somehow cheap and therefore no dislike.
Antwort von QualityUnit
Thanks a lot for your kind review Elia. We appreciate having you with us! :)
- Branche: Vermögensverwaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Ideal for uninterrupted help desk.
Customers can visit anytime and find advice on their own. Great time saving tool.
Vorteile
The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.
Nachteile
LiveAgent lets us focus on what matters most and this is my ultimate goal.
Antwort von QualityUnit
Hi Artur,
Thank you very much for your feedback. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to reach out in case of any questions or issues - we're here for you 24/7. Have a great day!
-LiveAgent team
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Recommended!
Great! It really helps me structure our customer support.
Vorteile
Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat.
Nachteile
We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price.
Gründe für den Wechsel zu LiveAgent
This one was recommended by my customer support employeeAntwort von QualityUnit
Hi Tim,
Thank you fo your review. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support - our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Möbel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy Chat Software
We've used Live Agent for several years and their support team has been great.
Vorteile
Easy to implement and learn how to use. Lots of different looks and configurations.
Nachteile
We would like an all-in-one solution that would handle our phone calls too.
Antwort von QualityUnit
Hi Josh,
Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent's ease of use and support. Our solution does provide a call center, using a number from a VoIP provider. Don't hesitate to contact our team and we will be happy to provide more details on how the call center works - we're here for you 24/7!
-LiveAgent team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Best CRM tool
Our team is based in India as well in Atlanta Ga in us so by using liveagent our communication become more easier and it’s enhancing the customer support as well buisness goals
Vorteile
Live agent is best CRM tool managing real time support by raising the tickets and communicate with team proactively.
Nachteile
Everything is good. If the phone number sync is can be added
Antwort von QualityUnit
Hi Aryan,
Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. We do offer a call center feature, using a number from a VoIP provider. Feel free to reach out to our support and we will be happy to give you more details - we're online 24/7!
-LiveAgent team
- Branche: Rundfunkmedien
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Extremely Proactive Customers Engagement Platform.
Vorteile
Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance.
Nachteile
So far so good, i haven't experienced any cons ao far.
Antwort von QualityUnit
Hi Samuel! Thank you for sharing your experience with LiveAgent. It's fantastic to hear how it enhances customer engagement and helps monitor agent performance. If you ever need assistance or have suggestions, our team is ready to help!
- The LiveAgent Team
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Live communication with customers
LiveAgent is cheaper compared to product others
Vorteile
LiveAgent has its name, it's easy to setup the agent dashboard with AI assistant and keeps the best workflow.
Nachteile
It's very simple to setup and use. No dislike
Antwort von QualityUnit
Hi Thortens,
Thank you for your review. We are glad to hear LiveAgent has been the right fit for you and that you have been satisfied both with the functionalities and with the ease of use. Our support is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
LiveAgent Review
Vorteile
Customization, quick support, lots of features
Nachteile
Not much to dislike. Can't think of any cons
Antwort von QualityUnit
Hllo Mmuhammad, thank you for your review!
- The LiveAgent Team
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent software at great price
Vorteile
Simple to learn, complete and all in one software.
Nachteile
I can not think of anything that is not good.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu LiveAgent
Better price and great product. Seams easier to use.Antwort von QualityUnit
Thank you, Pierre, for your 5-star review! We're thrilled to hear you find LiveAgent easy to learn and appreciate its all-in-one functionality. If anything comes to mind that you'd like to see improved or added, we're here to listen and help make your experience even better!
- LiveAgent Team

- Branche: Sportartikel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
World's leading customer service team
It was definitely worth the time and effort required to adjust to the new method. We were able to reduce a massive message backlog thanks to the system's design and features.
Vorteile
I found it particularly useful that I could make notes and combine entries. In addition, the solution integrated seamlessly with our internal administration platform, allowing us instantaneous access to any client's bookings or profiles. As an added bonus, you may check to see whether anybody else has opened the ticket you're now working on.
Nachteile
The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail. Could have avoided some embarrassment if only...
Antwort von QualityUnit
Hi Danielle,
Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent and that it has been beneficial to your everyday customer care. We will be glad to add your name to the list of people who would like to see the email revert feature so our developers can take a look at it. Have a wonderful day!
-LiveAgent team
- Branche: Kunst & Handwerk
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Customer Service & Support Program: LiveAgent
Vorteile
I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.
Nachteile
Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.
Antwort von QualityUnit
Hi Grace,
Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions!
-LiveAgent team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
LiveAgent: Live Chat, Customer Support & Service Program
Vorteile
LiveAgent is used across all departments in my organization.
I like that it allows me to offer live customer support.
Nachteile
It was quite daunting to integrate to our company website until we acquired support from the vendor success team.
Antwort von QualityUnit
Hi David,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you were satisfied with the support provided by our team during the integration process. We are here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Universal Inbox for Solving Customer Issues
Vorteile
Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.
Nachteile
Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.
Antwort von QualityUnit
Hi Marvine! Thanks for sharing your experience with LiveAgent. We’re glad the real-time chat and omnichannel support have enhanced your customer interactions. Premium features unlock powerful customizations, and it’s great to see you’re making the most of them. If you need help, don’t hesitate to reach out!
- The LiveAgent Team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
My LiveAgent experience!
My overall experience is outstanding and beyond expectations.
Vorteile
I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.
Nachteile
I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.
Antwort von QualityUnit
Thanks for your positive feedback! We'll pass your suggestion about adding more audiovisual content to our marketing team :)
If you have any more feedback or need assistance, feel free to contact us anytime.
- The LiveAgent Team
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
LiveAgent at ASEA
Support ticket management, live chat and customer engagement.
Vorteile
LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.
Nachteile
Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.
Antwort von QualityUnit
Hey Yvonne! Thank you for your 5-star review :)
- The LiveAgent Team
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Ticketing System that I Highly Trust
With LiveAgent, I rapidly resolve customer issues which help retain them.
Vorteile
LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.
Nachteile
I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
An excellent app for maintaining constant contact with your clients
Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions. To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time.
Vorteile
Among the many great things about this application is how fast and easily any user can become used to its straightforward UI. There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.
Nachteile
Notifications are generated for certain messages, but not for others. It lacks the consistency of email notifications, which could be a mistake given the current state of affairs.
Antwort von QualityUnit
Hi Kinga, thanks so much for your detailed review! We’re really happy to hear you like the user-friendly interface and the mobile version. We get your concerns about the inconsistent notifications and will check this out with our team.
If you have more feedback or need help, just reach out anytime – we’re here 24/7.
Cheers,
- The LiveAgent Team
- Branche: Unternehmensberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Outstanding customer service and held desk platform solution for businesses !
Overall, a great customer service and help desk software for businesses with advanced automation capabilities and improved reporting for customer satisfaction. The automation brings faster resolution of tickets of similar nature and overall TAT for the process outcome is improved after introducing LiveAgent in our IT system. Great product and awesome offerings !
Vorteile
LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement.
Nachteile
I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle.

- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Functional Coordination Solution with Perfect Communication Strategy.
Amazing project information management, collaboration and file management using the tool is excellent.
Vorteile
Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.
Nachteile
I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.
Antwort von QualityUnit
Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out.
- The LiveAgent Team
- Branche: Personalwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Review of Live Agent
My overall experience with LiveAgent has been positive. It offers robust support features that efficiently handle customer interactions across multiple platforms. Its intuitive interface and extensive functionality make it a reliable tool for enhancing customer service operations.
Vorteile
One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience.
Nachteile
The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems.
Antwort von QualityUnit
Hi Daniel,
Thanks for the detailed review. We’re happy to hear you find LiveAgent’s all-in-one support solution helpful for managing multiple channels.
We understand your concerns with the Jira integration. We'll look into possible improvements. In the meantime, feel free to reach out to our support team for any immediate assistance.
- The LiveAgent Team

- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Live Chat Agent
Live Agent is user-friendly even for less experienced users. They don't have to worry about using the tool instead the system improves overall customer experience.
Vorteile
Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction.
Nachteile
It is good to technology improving people's lives, but one thing that must not be forgotten is that the same people using technology have feelings, they need someone with compassion, sense of humor and true feelings. Sometimes LiveAgent fail to cover human emotions.
Antwort von QualityUnit
Hey there Kagisho,
Appreciate your thoughtful insights. You nailed it about our reliable helpdesk solutions being a driver of workflow efficiency. Also, with LiveAgent we strive to keep things straightforward so you and your agents can focus on winning over hearts of your customers.
Touching on your thoughts about the human connection, we couldn't agree more. At LiveAgent, our tech is all about support, but it's our people-powered team that continues to put the 'live' in LiveAgent. Our customers chat with real humans, not robots. We strive to balance tech efficiency with hearty laughs and empathy :)
- LiveAgent Team
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Critical for success of my company
Vorteile
The ease of use and integration into other programs.
Nachteile
Short trial period in order to be able to fully evaluate product in order to continue using for success of company customer support.
Antwort von QualityUnit
Thank you for your awesome review, Cherie! Currently, we are offering a 1-month trial, which is among the best on the market. We believe this period should be sufficient for you to explore all our features. However, if you find yourself needing an extra day or two for testing, please don't hesitate to let us know.
- LiveAgent Team
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
LiveAgent Daily User
Send chat invites, record calls and support customer via live chats.
Vorteile
Being able to communicate with our customers and prospects online help save time and improve productivity.LiveAgent help log, monitor and record record calls.
Nachteile
I can’t complain since our in-house tech team and vendor success team help eradicate issues as soon as they arise.
Antwort von QualityUnit
Hi Edwin,
Thank you very much for your kind review. We are glad to hear that you have been satisfied with LiveAgent and that it has been beneficial in your everyday customer care. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Most genuine customer help and support provider
Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal with every problem which in day to day basis after installing livechat in our business the effectiveness of customer support has been improved alot and we are also able to save a lot of time.
Vorteile
Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation.
Nachteile
I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses.
Antwort von QualityUnit
Hi Sonu,
Thank you very much for such a kind review. We are glad to hear LiveAgent has been the right choice for you and that you have benefited from its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Customer Support & Service Tool of 2024: LiveAgent
Vorteile
Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.
Nachteile
Never have I had even a glitch while offering customer support with LiveAgent.
Antwort von QualityUnit
Hi Xiluva! Thanks for your stellar review. It's fantastic that LiveAgent helps you deliver top-notch customer service. Let us know if you ever need anything!
- The LiveAgent Team
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Multi-channel Customer Support Program
Vorteile
I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.
Nachteile
LiveAgent is the most robust customer support program which I have ever used.
I find nothing to outline as a flaw since it accomplishes all my needs.
Antwort von QualityUnit
Hi Ojeleye,
Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
LiveAgent in Education Management Sector
Vorteile
As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.
Nachteile
I have used LiveAgent for 18 months now and I have not yet come across any defect.
Antwort von QualityUnit
Hi Yakubu! Thank you for your feedback. It's great to hear LiveAgent is serving you well in providing live chat and call support in the education management. If you ever have questions or need assistance, feel free to reach out—we’re always here to help!
- The LiveAgent Team
- Branche: Buchhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
What I Experience with LiveAgent in Accounting Industry
Vorteile
LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.
Nachteile
Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent.
Antwort von QualityUnit
Hello Vania,
Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :)
- LiveAgent Team
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
My Experience with LiveAgent
Vorteile
LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.
Nachteile
Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.
Antwort von QualityUnit
Hi Marietta,
Thank you very much for such kind feedback. We are glad to hear LiveAgent was the right choice for you and that you have been satisfied with its live chat capabilities. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Call Center Management Tool: LiveAgent
Vorteile
Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.
Nachteile
Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.
Antwort von QualityUnit
Hi Adeniyi, thank you for your positive feedback! If you ever need assistance or have suggestions, feel free to reach out. We’re here 24/7 to help you.
- The LiveAgent Team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Customer Communication Manager of All Times
My experience is decent with LiveAgent - it is the best tool ever for customer engagement.
Vorteile
LiveAgent enhances customer satisfaction through real-life ticket and issue management.
Nachteile
I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.
Antwort von QualityUnit
Hi Lucy, thanks for your great feedback! If you ever want to explore more features or need any assistance, feel free to contact us.
- The LiveAgent Team
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Support at Breeze for 24/7 with LiveAgent
Vorteile
LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.
Nachteile
It was quite daunting to integrate to our company website until we acquired support from vendor technical team.
Antwort von QualityUnit
Hello Tayo, thank you very much for your review. We are happy to hear that handling your customer support with LiveAgent helps you save time. Feel free to contact our support team whenever you require any assistance, we are always here for you :)
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Transforming visions into reality with live agent.
It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one.
Vorteile
Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.
Nachteile
Everything has been good,no cons as for now.
Antwort von QualityUnit
Hi Asami, Thank you for your feedback! We're pleased to hear that our help desk and real-time chat features are making a positive impact on your customer service.If you ever have any questions or need further assistance, feel free to reach out :)
- The LiveAgent Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Provides collaborative ground where teams can work efficiently in a shared inbox
Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests.
Vorteile
This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.
Nachteile
LiveAgent normally fulfill my requests and I have no issues at this time.
Antwort von QualityUnit
Hi Filipe, Thanks for your review! It's great to hear that LiveAgent helps your team work efficiently. If you ever do encounter any issues, feel free to reach out anytime.
- The LiveAgent Team
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Liveagent provide the real-time solution to all the customer support related issues
As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.
Vorteile
The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.
Nachteile
Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.
Antwort von QualityUnit
Hi Anisha, thank you for your review! It's great that the implementation process was smooth for you. If you ever need any assistance, feel free to reach out to us 24/7.
- The LiveAgent Team
- Branche: Unterhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LiveAgent software
It's has been awesome, the easy interface, the customizable shortcuts, the customer services experience is just amazing
Vorteile
LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure.
Nachteile
We haven't fine anything that we don't like yet about it, because you can customize it as you wish, use it as you need perfectly and really easy to understand for your agents, supervisors or managers
Antwort von QualityUnit
Hi Jelfry,
Thank you very much for your feedback review. We're glad you have been satisfied with LiveAgent and the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LiveAgent is the way to go to give a totally fast support
Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information.
Vorteile
LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.
Nachteile
When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LiveAgent: Robusta Tool for Customer Support
It is seamless to solve customer issues via live chat with LiveAgent.
Vorteile
LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.
Nachteile
I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Intelligent assistant to improve response time and distribute service load efficiently
LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.
Vorteile
I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.
Nachteile
There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.
Antwort von QualityUnit
Hi Osema, Thank you for your positive review! It's great to hear that LiveAgent is benefiting your team. We also appreciate your feedback on enhancing notifications. We'll consider this for future updates to improve your experience further.
Feel free to reach out anytime.
- The LiveAgent Team
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A very good tool for technical support
I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.
Vorteile
Clean interface, reminder management, gamification, ticket info search.
Nachteile
Not perfect handling of multiple ticket merge.
Antwort von QualityUnit
Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime!
- The LiveAgent Team
- Branche: Grafikdesign
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Enquiry Assistance Software
LiveAgent is a mobile website to serve one's online enquires
Vorteile
LiveAgent give me access to attend to unlimited clients online solving their problems
Nachteile
I like everything about LiveAgent and due to that, I don't have any negative word against it
Antwort von QualityUnit
Hey there! Thank you for your review :)
If you ever have any questions or need further assistance, please feel free to contact our support team. We're here 24/7 to help.
- The LiveAgent Team
- Branche: Landwirtschaft
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Ticketing Platform of All Times
Vorteile
LiveAgent offers a wide range of features from email management, unified communications, customer experience to engagement in one single integrated repository.
Nachteile
Every aspect works perfect for me when using LiveAgent at workstation.
- Branche: Hochschulbildung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Best quality/cost ratio among several ticketing systems I tried
Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Vorteile
There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)
Nachteile
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu LiveAgent
LiveAgent suffices for our needs and we cannot afford more expensive productsAntwort von QualityUnit
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you.
- The LiveAgent Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
LiveAgent is the best customer service tool for all channels.
Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great.
Vorteile
Pricing, Interface and Customer Support service.
Nachteile
Getting challenges in porting phone numbers
Antwort von QualityUnit
Thank you for your review Fatima! Glad to hear that integrations like the live chat widget worked well for you. We understand the concern with porting phone numbers and would love to assist—please reach out anytime via chats or email.
- The LiveAgent Team

- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Must try LiveAgent!
Starting to build a connection. Look forward to have a good experience.
Vorteile
Easy setup. It is offering great features to help you learn and grow. Great potential.
Nachteile
So far very good. Nothing to dislike about LiveAgent.
Antwort von QualityUnit
Hi Faria,
Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and its features. Our team is online 24/7 in case of any questions or issues!
-LiveAgent team
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Very powerful application with an excellent customer service.
During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Vorteile
The level of customisation and tailoring to your business needs.
Nachteile
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
In Betracht gezogene Alternativen
HubSpot CRMGründe für den Wechsel zu LiveAgent
A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow.Antwort von QualityUnit
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon.
If you have more questions or need support, feel free to contact us 24/7.
- The LiveAgent Team