--- description: Reviews zu LiveAgent Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche LiveAgent mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/4160/help-desk/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.de/software/109980/liveagent Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/109980/liveagent?page=2) > LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und Lizenzverwaltung, alles entweder als In-Suite- oder eigenständige Anwendung. LiveAgent bietet eine Auswahl an breiteren Anwendungen für das CRM, wie z. B. Marketing- und Sales-Force-Automation in Kooperation mit einer Vielzahl von Drittanbieter-Softwareunternehmen. Die Lösung ist anpassbar und kann skaliert werden, wenn kleine Unternehmen ihre Kundenbasis und Online-Dienstleistungen ausbauen. Die Software bietet ein Ticket-Verwaltungssystem, bei dem das Ticket den kompletten Datenstrom der Chat-Nachrichten, E-Mails, Telefonanrufe oder Nachrichten aus anderen Kommunikationskanälen zwischen Kunden und Support-Mitarbeitenden des Unternehmens enthält. LiveAgent wird sowohl als webbasierte (Cloud-)Software als auch als On-Premise-Installation angeboten. Der Preis für die Cloud-Option wird auf einer Pay-per-User-Basis berechnet basierend auf der Anzahl der Agenten, und die On-Premise-Optionen ist ein Vorab-Preismodell und richtet sich nach der Anzahl der Agenten. > > Bewertung: **4.7/5** von 1786 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1786 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QualityUnit - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Archivierung & Aufbewahrung - Audit Trail - Aufgaben-Fortschrittsverfolgung ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Ähnliche Kategorien - [Telefonanlage Software](https://www.softwareadvice.de/directory/1714/business-phone-service/software) - [Call Tracking Software](https://www.softwareadvice.de/directory/3509/call-tracking/software) - [Automatische Anrufverteiler-Systeme](https://www.softwareadvice.de/directory/1694/auto-call-distribution/software) - [Cloud PBX Telefonanlagen](https://www.softwareadvice.de/directory/4757/cloud-pbx-software/software) - [CRM-Systeme](https://www.softwareadvice.de/directory/4153/crm/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3460 reviews) 5. [HelpDesk](https://www.softwareadvice.de/software/150799/helpdesk) — 4.6/5 (180 reviews) ## Nutzerbewertungen ### "Fast, efficient and easy to navigate" — 5.0/5 > **Anonymer Nutzer** | *28. Juni 2026* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. > > **Nachteile**: I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. > > It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15. Oktober 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Nachteile**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Works well on our site." — 5.0/5 > **Nancy** | *12. Februar 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. > > **Nachteile**: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. > > Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. ----- ### "Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention" — 3.0/5 > **Lukáš** | *30. April 2026* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: LiveAgent offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. > > **Nachteile**: Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. > > Overall, LiveAgent is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. ----- ### "Best Helpdesk system available" — 5.0/5 > **Jean-Paul** | *29. April 2026* | Staatsverwaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W > > **Nachteile**: Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint > > We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) ----- Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/109980/liveagent?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/109980/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten