Jira Software ist ein Management-Tool für Geschäftsprozesse. Agile Teams nutzen es zur Planung, Nachverfolgung und zum...
TeamSupport
4,5
Gesamtbewertung
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Über TeamSupport
TeamSupport ist ein ausgezeichnetes Softwareunternehmen für die Kundenbetreuung nach dem Verkauf, das speziell für die besonderen Bedürfnisse von B2B-Technologieunternehmen in den Bereichen Computersoftware, Hardware, Informationstechnologie und Telekommunikation gegründet wurde. TeamSupport wurde von Branchenexperten gegründet, die die Schwierigkeiten eines B2B-Unternehmens in einer B2C-Supportwelt selbst erlebt haben, und hat das letzte Jahrzehnt damit verbracht, eine Supportlösung zu entwickeln, die den Aufbau eines begeisterten Kundenstamms für seine Kunden unterstützt.
Das Unternehmen legt den Schwerpunkt auf die optimierte Kollaboration zwischen Teams und ist auf den gesamten B2B-Kunden ausgerichtet, anstatt sich auf jeden einzelnen Kontakt oder jedes einzelne Ticket zu konzentrieren. TeamSupport ist eine Supportlösung, die dabei hilft, anspruchsvolle Kundenanforderungen zu erfüllen und die erfolgreiche Kundeninteraktionen fördert.
Die in den USA bekannte Lösungssuite von TeamSupport umfasst TeamInsights, eine revolutionäre, anpassbare Berichterstattungs- und Analyselösung, die KPls auf Makroebene mit Drilldown-Fähigkeit kombiniert, und TeamSuccess, die die Rolle von B2B-Kundenbetreuungssoftware in der Branche neu positioniert, um das Umsatzpotenzial des Kundenerfolgs voll auszuschöpfen.
TeamSupport wurde 2009 gegründet und hat seinen Hauptsitz in Dallas, Texas.
TeamSupport Preis
TeamSupport bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von TeamSupport ist ab 29,00 $/Monat verfügbar.
Startpreis:
29,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein
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TeamSupport Erfahrungen
Funktionsbewertung
5 von 847 Bewertungen
Alle Bewertungen anzeigen
Saskia
- Branche: Restaurants
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 31.7.2023
In a word, "TeamSupport rocks!"
Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.
Vorteile
TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements.
Nachteile
It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets.
Christian
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4
4
Bewertet am 2.8.2023
I really like TeamSupport's ticket redirection features
Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.
Vorteile
Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions.
Nachteile
I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.
Tarak
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 7.8.2024
Best Product Support Teams
Experience is really very good with TeamSupport. It has centralized system for tracking and managing customer support tickets and also has ticket automation which is very good.
Vorteile
It has Simple UI and Easy to use application which has made communications easy. Also the report building feature is really very good. Ticket Automations are also really good.
Nachteile
Nothing, I like everything about TeamSupport. It's just lag which happens sometimes.
Robert
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
2
3
Bewertet am 28.10.2016
More capable than most, but still some additions I'd like to see
Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)
Vorteile
Ability to customize ticket entry questions.
Ability to allow customers to directly enter tickets
Ability to allow for texting our cellphones for tickets that have not yet been assigned.
Ability to enter time on tickets, and retroactively enter/change time.
Ability to search on old issues and for our customers to see the issues.
Nachteile
Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves.
My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients.
CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up.
Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later".....
I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).
Deb
- Branche: Konsumgüter
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 14.5.2019
Great Solution
We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.
Vorteile
Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.
Nachteile
It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.
