Agile CRM

Vorteile

Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them.

Nachteile

At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects.

Vorteile

Great features for the price. Nice User Interface. Intuitive.

Nachteile

Email marketing bounces back and other email challenges never really got resolved.

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Vorteile

It’s easy to navigate and use but not as easy and functional as other crms on the market

Nachteile

It feels disjointed. Other crms feel all inclusive and easier to use.

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Vorteile

It is all in one. Integrated sales, and services functions

Nachteile

Some limitations in customization. Its take some time to figure out it.

Vorteile

The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing. I have tested many CRM softwares, and Agile CRM is by far the best for me.

Nachteile

The company behind Agile CRM launched 500apps, which includes crm.io; however, crm.io is not as yet as good and easy to use as Agile CRM. Agile CRM is not any more updated.

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Vorteile

Agile CRM has been a reliable solution for customer relationship management.
I like the effectiveness of Agile CRM.

Nachteile

Agile CRM is flawless.
No issues when using Agile CRM.

Vorteile

It is a very good software for managing projects and tasks and even these clients. It is very great

Nachteile

The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan

Vorteile

From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple application and the ability to manage customer data without errors.

Nachteile

I have no negative comments about its mobile application, I have used its functions and I like everything, it is very simple.

Vorteile

AgileCRM is both affordable and its features and services work perfectly for sales teams to enhance productivity and ROI

Nachteile

AgileCRM meets all expectations and there is nothing to dislike about it

Vorteile

its really straight forward and very user friendly and allows me to keep on top of all my campaigns

Nachteile

none this is an excellent product that i would definitely recommend

Vorteile

I was drawn in by the lure of a free product.

Nachteile

I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two. We effectively now cannot use email to communicate with our existing customers reliably.

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Vorteile

I am highly impressed with Agile CRM as a comprehensive customer relationship management solution. It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage. It empowers businesses to scale rapidly while delivering personalized customer service.

Nachteile

I have found this tool to be an exceptional management tool, and I haven't faced any negative side effects. The overall experience has been completely trouble-free.

Vorteile

Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation. These features can help businesses save time and increase productivity.

Nachteile

Issues with email deliverability when using Agile CRM's email marketing features.

Vorteile

What I liked best about Agile CRM is that it is an all-in-one platform with a comprehensive set of features to help you manage your customer relationships, automate marketing tasks, and track sales activities.

Nachteile

The least I like about Agile CRM is that it can be difficult to use for new users and that the interface can be a little confusing.

Vorteile

This is one of the most highly customizable CRM's I have found. the customizations and integrations are fantastic. Integrations of 3rd party software appears to be growing and is still a bit lacking but the key integration of google contacts sets if far apart from the competition.

Nachteile

It can be a bit on the tedious side to customize and set up. It is not simple enough for many would-be users and does require some above-average computer skills. On the plus side, the ability to customize so much more than other CRM's is also what sets it far apart from the competition.

Vorteile

Agile is so clean. The UI is easy to use right out of the box.
Great for small to medium customer bases that use social media.
Quick and easy to set up.
Support is FANTASTIC!
Great automated features.
All the great things you would expect from a cloud based CRM: Customer + Deal tracking, notes and communication history, marketing analytics, scheduling, etc.

Nachteile

It's hard to call all of these "cons", but let's say "growing pains". Agile is still a young software.

We had some problems setting up links between our WordPress site. They were quickly resolved to 100% satisfaction, but they had my boss pulling his hair out for a few days.

We have run into a few other issues that I would call "buggy". Some graphical, some needing to refresh a page, but nothing has halted production. All have resolved themselves.

Vorteile

Early on, it was a simple way to send out newsletters and webinar reminders.

Nachteile

At some point in mid-2021, the process for sending out email to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). When I contacted Customer Support, not only did they not actually have a good solution for how I was to use it going forward, but they said any fix would take at least 2 weeks to implement. That is unacceptable for an online marketing tool that a user has purchased in order to send out email.

The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find me answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.

Beyond the fact that it doesn't actually work anymore, the reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective. The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.

Vorteile

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Nachteile

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

Vorteile

The automated features, when they did work, were nice.

Nachteile

Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.

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Vorteile

Good for marketing & sales.
Useful automatisation.

Nachteile

I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.

Vorteile

Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it. When I found Agile I was enticed by their Free plan- not trial but free plan with a good amount of flexibility for a startup to fully integrate the CRM for zero out of pocket. The product will scale with your growth and they have several paid levels so as you step up your monthly plan will step up with you and not kill your cash flow. I really appreciate the email automation and landing page builder inside the CRM. The landing page function is easy to use and makes quick customized landing pages. The other CRM systems are priced much higher and offer similar functionality to Agile and Agile is a fraction of the cost. Now, as with any CRM the learning curve may be high and indeed this was the case for my use of Agile.

Nachteile

Agile is not an easy product to just pick up and go. It will require some basic knowledge and a willingness to learn the program. The great news is that Agile offers webinar trainings and onboarding at no extra cost as well as they host a huge assortment of training modules and videos.

Vorteile

Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign management features, etc. Sadly, the Pros are long-gone and Agile CRM is nothing more than a scam today with most of the add-on features, as well as basic things like email, hardly ever working.

Nachteile

Campaign sending has been flaky for at least 8 months with emails consistently not being sent, no logs tracking info, and a customer service team that always responds "their back-end team will be taking a look at it". As these issues go on for weeks they still bill out the $79 / month enterprise fee per user plus add-on email costs without rectifying the issue. It's gotten so bad that at times users can't even reset their own password because AgileCRM's PW emails won't even send. They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password. This is a total waste of a product at this point.

Vorteile

I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.

Nachteile

The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.

Vorteile

I wonder if there is any other CRM with so much of features. Agile has taken care
not to wait until customers suggest including new features. I believe Agile has designed
this CRM with the customer’s customer in mind. That seems to be the marketing
strategy of Agile in selling their CRM. They rather should have introduced this as a total
marketing management software than a CRM, as a CRM is only one part of marketing
whereas Agile is loaded with almost all features of an ERP.
Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party
apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to
many separate hard & soft ware. You have most of it in one clever soft.

Nachteile

agile CRM giving all this in one package is that have to complained about.

Vorteile

There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.

Nachteile

The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.

Vorteile

Unifica muchas funcionalidades en un único programa.

Nachteile

A pesar de que es intuitivo hay que acostumbrarse a su uso y para algunos miembros del equipo fue costoso.
El servicio técnico de atención es mejorable

Vorteile

The application is easy to use and provides a range of great content management services and features .

Nachteile

I didn't find any cons in that it's a good application

Vorteile

La chose qui m'a impression est qu'on a la possibilité de lier ça à ses comptes sociaux.

Nachteile

C'est le fait que la réception des messages envoyés ne se fait pas instantanément.

Vorteile

Its best advantage is that it is free of charge and even the paid price for 50,000 contacts and more is very low at around $9 per user. It is also a very powerful CRM that generates specific reports.

Nachteile

At times I have experienced some deficiency in Customer Service. It also lacks some functions such as project management, something that certain competencies do have.

Vorteile

Potentially robust functionality of campaigns, mail, newsletters, etc.

Nachteile

Very limited functionality if contacts need to share an email address. Poor, borderline arrogant support.

Vorteile

Agile CRM est idéal dans la gestion relation client qui y compris la gestions des ventes , suivi commercial de nouveaux prospect. Plus précisément une solution CRM de Customer Relationship Management qui est nécessaire pour les PME .

Nachteile

Mon utilisation, Agile CRM est vraiment bénéfique dans la suivis de management d'entreprise doté de capacités de vente et garder tout sous contrôle .

Vorteile

C’est un logiciel très bon dans la gestion relation client. Il dispose de très bonnes fonctionnalités qui nous permettent de réussir dans nos affaires de marketing et de ventes.

Nachteile

C’est un outil qui dispose de multiples fonctionnalités, ce qui pourrait compliquer sa facilité d’utilisation.

Vorteile

Avec ce logiciel je fais la publicité de mon entreprise et je reste en contact avec d'autres entreprises pour mieux enrichir mes relations avec eux . C'est un logiciel très spécial.

Nachteile

Je n'ai pas d'inconvénients pour le moment avec Agile CRM.

Vorteile

A powerful and all-encompassing CRM tool, Agile CRM assists businesses of all sizes in streamlining their operations and augmenting customer satisfaction. With a broad array of features and functionalities, it simplifies contact management, lead tracking, marketing automation, and customer data analysis. Furthermore, it's user-friendly and offers excellent customer service

Nachteile

Agile CRM currently offers support for six languages, but expanding the tool to include more languages would be a valuable addition

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Vorteile

Logiciel de CRM très sympa et innovant qui propose une solution moderne, très simple et facilite la gestion des e-mails de marketing et simple à déployer. J’aime trop Agile CRM

Nachteile

Un produit très simple et sympa. Flexible et facilite plusieurs choses. Je le recommande

Vorteile

Agile CRM est un logiciel à l'interface moderne et qui répond à toutes les demandes d'une entreprise telle que la notre: saisie et suivi commercial de nouveaux leads et ensuite gestion du clients avec de l'automation.

Nachteile

Étant donné que l'outil est dense, la prise en main peut etre un peu complexe mais on s'y fait vite.

Vorteile

Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales. This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that simplify the retrieval and interaction with customer data. Agile CRM's user-friendly and intuitive nature renders it a perfect selection for businesses regardless of their scale. By leveraging its comprehensive toolkit, businesses can optimize their customer relationship management procedures and boost productivity levels.

Nachteile

This application is exceptional; I have no objections. The user interface is easy to use, and the customer support is outstanding.

Vorteile

C'est le meilleur produit de messagerie et de vente très simple efficace avec une fonctionnalités automatiques . Très facile à utiliser et permet d'envoyer les mails automatiques. Je le recommande

Nachteile

Très facile et sympa. Moins coûteuxJe ne reproche rien pour le moment

Vorteile

Agile CRM stands out as an affordable and user-friendly customer relationship management (CRM) solution that offers a wide range of powerful features for effectively managing customer relationships. The process of setting up an account is simple and hassle-free, and the level of customer support provided is exceptional. Based on my personal experience, this CRM has surpassed my expectations and delivered a consistently positive and satisfactory experience.

Nachteile

Up to this point, the platform has been exceptional, and I haven't come across any problems

Vorteile

C'est le top produit de CRM très bon et simple à utiliser permettant la campagne des emails de marketing . Je l'apprécie et je le recommande

Nachteile

C'est un top produit et je n'ai pas d'inconvénients.

Vorteile

Agile CRM est un logiciel très spécial et efficace en ce sens qu'il répond à tous non besoin en ligne pour nos entreprises , c'est très sympa.

Nachteile

J'aime beaucoup , je n'ai pas d'inconvénients pour ça.

Vorteile

Un super produit de CRM très puissant et très performant avec des fonctionnalités telles innovantes . Facile à utiliser et permet de répondre aux grâce messagerie électronique automatique et très technique.

Nachteile

C'est le meilleur CRM pour la gestion clientèle . Je le recommande

Vorteile

C'est le meilleur produit de CRM très satisfaisant grâce à ses fonctionnalités. Permet d'intégrer d'autres logiciels et est son unique pour ce qu'il propose avec une bonne qualité d'interface d'utilisation

Nachteile

C'est le meilleur produit de CRM . Flexible et simple. Je n'ai pas eu d'inconvénients

Vorteile

consente di automatizzare le vendite e analizzare le interazioni con i propri clienti

Nachteile

bisogna smanettarci un po per capire a pieno le sue potenzialità

Vorteile

Un support de CRM très professionnel et performant permettant la gestion des mails de marketing et simple à utiliser.

Nachteile

Le produit est sympa et simple pour la gestion des mails de marketing

Vorteile

Avec un petit ou un gros budget, on trouve la formule qui nous correspond, l'interface est facile à utiliser et offre de nombreuses options, l'expérience peut être personnalisée avec des widgets variés et utiles

Nachteile

Pour profiter de toute l'offre complète, il faut prendre l'abonnement le plus cher.Les équipes de marketing, de vente et de service client ne donnent pas l'impression de vraiment bosser ensemble.

Vorteile

Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business.

Nachteile

AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever.

Vorteile

Logiciel de haute qualité en matière de gestion de projet. Efficace et facile à utiliser

Nachteile

La seule chose que j'ai à reprocher au logiciel et la faible qualité de leurs interfaces

Vorteile

La tâche tres facile par le logiciel agile crm qui m'aide dans la gestion par mail des entreprises

Nachteile

Il est tres utile ce logiciel et son prix est tres accessible.

Vorteile

la tâche tres rapide du logiciel agile crm , il assure la gestion des entreprises par mail .

Nachteile

la gestion des entreprises par mail et voir son rapport prix tres bon