Über Hiver

Hiver ist laut Hersteller der erste Helpdesk, der für Google Workspace entwickelt wurde. Hiver hilft Teams, einen schnellen und einfühlsamen Kundenservice zu bieten, und zwar direkt über das Tool, mit dem sie bereits vertraut sind: Gmail. Das bedeutet, dass Kunden-E-Mails zugewiesen, verfolgt und an ihnen kollaboriert werden kann, damit fortschrittlichste Analysen und Automatisierung über die Gmail-Schnittstelle ausgeführt können, ohne Zeit für das Erlernen einer neuen Software oder das Wechseln von Registerkarten zu verlieren. Hiver verfügt über alle leistungsstarken Funktionen eines Helpdesks, wie E-Mail-Tags für gemeinsam genutzte Posteingänge, automatische Zuweisung zur Verteilung von E-Mails an Teams im Rundlauf-Verfahren, E-Mail-Vorlagen und Analysen zur Verfolgung aller wichtigen Kennzahlen aus dem Kundenservice. Mit Kollisionswarnungen können Nutzer Benachrichtigungen erhalten, wenn jemand auf eine E-Mail antwortet, um doppelte und widersprüchliche Antworten zu vermeiden. Hiver ermöglicht es Managern, Vereinbarung zum Servicelevel und Geschäftszeiten einzurichten und die Kundenzufriedenheit zu messen, indem sie eine kurze Umfrage am Ende von E-Mails senden. Die Lösung bietet einen sicheren Kundenservice von Gmail und aktiviert Gespräche zwischen Menschen, ohne E-Mails zu speichern. Hiver unterstützt jede Art von Unternehmen, von innovativen Start-ups bis hin zu traditionellen Unternehmen wie Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group und Upwork.
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Hiver Preis

Hiver bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Hiver ist ab 15,00 $/Monat verfügbar.

Startpreis:
15,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Hiver

Hiver Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4,5
Bedienkomfort
4,6
Kundenbetreuung
4,7
5 von 117 Bewertungen Alle Bewertungen anzeigen
Daniel
Daniel
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2019

Hiver Is A Must For High Volume Inboxes

Vorteile

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Nachteile

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Frank
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.4.2023

Hiver changed our Administrative Support department very positively !

Our main goal was to reduce the amount of work and work-around when using a Google Collaborative Inbox our Google Group in our Administrative Support team(s). Everything is now done through the Hiver mailboxes and within the single GMail-session.This has proven more than beneficial for everyone (Admin Support as well as all the users requesting support). Everything is more structured, easier to follow-up, re-assign, provide feedback, and set pending or closed.

Vorteile

The full Gmail integration is marvellous !One single GMail-session to follow-up day-to-day business mails and additionally support requests assigned to the Hiver users. No need to keep multiple windows and mailboxes open.The ease of use goes without saying.The contacts with people from Hiver (at all levels) is incredibly positive. They really listen and try to solve issues as soon as possible. Suggestions for new features are discussed (sometimes in great detail) and implemented if it's feasible and useful.

Nachteile

A minor issue is the fact that users should be aware that deleting "a single" message from a conversation in a hiver mailbox deletes the whole conversation and removes it from the Hiver mailbox when emptying the bin. This only goes for the delete message on message level.But then again, new Hiver users should be trained not to delete single messages.Luckily, the delete button at conversation level shows another text than the normal button, and provides a warning message when pressed.

Andrea
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 4.3.2018

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

None. Hiver completely derailed our operations at a period of peak media coverage.

Vorteile

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Nachteile

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.7.2021

Easy to manage shared email inbox

Hiver can be really helpful when you are using a shared inbox with email address like info@ or sales@. It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email.

Vorteile

This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.

Nachteile

I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 28.12.2022

Hiver is very practical

without doubt one of the best application I will recommend

Vorteile

Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.

Nachteile

Hiver works very well for me I haven't had any complications yet

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