--- description: Reviews zu Freshdesk Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshdesk mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/4160/help-desk/software) > [Freshdesk](/software/110247/freshdesk) # Freshdesk Canonical: https://www.softwareadvice.de/software/110247/freshdesk Page: 1 / 137\ Weiter: [Next page](https://www.softwareadvice.de/software/110247/freshdesk?page=2) > Freshdesk vereinfacht die Kundenbetreuung durch die Zentralisierung aller Kundeninteraktionen in einer einzigen, erschwinglichen, webbasierten Lösung. Telefonanrufe, E-Mails, Webchats und sogar Social-Media-Outreach wird in dieser Lösung voll unterstützt. > > Verdict: Rated **4.5/5** by 3396 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.5/5** | 3396 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Based on overall reviews | | Kundenbetreuung | 4.5/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.4/5 | Based on overall reviews | | Funktionen | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpreis**: 19,00 $ - **Preismodell**: (Free version available) (Kostenlose Testversion) - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Available Countries**: Albanien, Algerien, Argentinien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Benin, Bosnien und Herzegowina, Brasilien, Brunei Darussalam, Bulgarien, Burkina Faso, Chile, China and 100 more ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufgabenmanagement - Aufgabenmanagement - Aufzeichnung bei Bedarf - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing ## Integrations (80 total) - Adobe Commerce - Aircall - Ameyo - BILLIVING - Batchbook - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight ... and 65 more integrations ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.softwareadvice.de/directory/255/customer-service/software) - [IT Ticketsysteme](https://www.softwareadvice.de/directory/1630/it-ticketing/software) - [Beschwerdemanagement Software](https://www.softwareadvice.de/directory/499/complaint-management/software) - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) - [Anrufüberwachungssoftware](https://www.softwareadvice.de/directory/1811/monitoring/software) ## Alternativen 1. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4066 reviews) 2. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1748 reviews) 3. [Zoho Desk](https://www.softwareadvice.de/software/393877/zoho-desk) — 4.5/5 (2209 reviews) 4. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1707 reviews) 5. [Freshservice](https://www.softwareadvice.de/software/436317/freshservice) — 4.5/5 (642 reviews) ## Nutzerbewertungen ### "Don't expect customer support." — 2.0/5 > **Desiree** | *22. Januar 2026* | Gesundheit, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Vorteile**: The product works as it should most of the time. It's great for a bigger business. App runs smoothly once installed. > > **Nachteile**: Horrible customer support. Ended up charged for more than what we needed. Nobody wanted to fix the issue. The price is steep as it is without being charged extra for un needed things. You are bounced from person to person none of which seem to care or want to fix things. Ended up having to cancel the card they charge. > > NOT great. At first things were good. Started getting overcharged and customer support either couldn't or wouldn't fix the issue. ----- ### "Freshdesk - A breath of Fresh Air" — 5.0/5 > **Richard** | *24. März 2025* | Immobilien | Recommendation rating: 10.0/10 > > **Vorteile**: Ease of setup, basic functionality and overall features straight out of the box, made setting up very easy. > > **Nachteile**: Limited functionality, there is a more advanced product that is ITIL compliant and the limitations have taken some time to work out how to do in the lower-level product. > > Good from the outset, initial support was good, but after that, it disappeared, but by then we were working on a basic ticketing system and fleshing out the details to give a more in-depth service catalog. ----- ### "Solid Starter Support Software" — 4.0/5 > **David** | *15. Januar 2026* | Immobilien | Recommendation rating: 6.0/10 > > **Vorteile**: It's basic but it gets the job done. Has the functionality we need for multiple teams to manage our ticket volume. > > **Nachteile**: They keep increasing the pricing. Their feature enhancements aren't very useful. The ones I care about aren't a la carte and come with a bunch of other features at higher tiers that I don't really care about. > > It's fine. To be frank, we're looking for alternatives that are a better fit for our simple needs and support more targeted enhancements / integrations. ----- ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29. Dezember 2025* | Buchhaltung | Recommendation rating: 7.0/10 > > **Vorteile**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Nachteile**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- ### "FreshDesk Review" — 4.0/5 > **Natale** | *16. Juli 2025* | Informationstechnologie & -dienste | Recommendation rating: 7.0/10 > > **Vorteile**: It made communication history with clients very easy to track and share with other team members if it needed to be transferred. We used the notes frequently for additional information not visible to the client. > > **Nachteile**: The interface is a bit convoluted, some functionality is not easy to find, also we found it to be very hit or miss with custom rules. > > It helped our organization for awhile to maintain history of communication and notes with clients throughout our team. Helped with job tracking and making sure tickets don't go unanswered. ----- Page: 1 / 137\ Weiter: [Next page](https://www.softwareadvice.de/software/110247/freshdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.de/software/110247/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data