--- description: Reviews zu Freshdesk Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshdesk mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/4160/help-desk/software) > [Freshdesk](/software/110247/freshdesk) # Freshdesk Canonical: https://www.softwareadvice.de/software/110247/freshdesk Seite: 1 / 141\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110247/freshdesk?page=2) > Freshdesk vereinfacht die Kundenbetreuung durch die Zentralisierung aller Kundeninteraktionen in einer einzigen, erschwinglichen, webbasierten Lösung. Telefonanrufe, E-Mails, Webchats und sogar Social-Media-Outreach wird in dieser Lösung voll unterstützt. > > Bewertung: **4.5/5** von 3487 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 3487 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 19,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, El Salvador, Estland, Finnland, Frankreich, Griechenland, Guatemala, Honduras, Indien, Indonesien, Italien und 39 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufgabenmanagement - Aufgabenmanagement - Aufzeichnung bei Bedarf - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing ## Integrationen (60 insgesamt) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... und 45 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Ähnliche Kategorien - [Beschwerdemanagement Software](https://www.softwareadvice.de/directory/499/complaint-management/software) - [CCM-Software](https://www.softwareadvice.de/directory/4742/customer-communications-mngt/software) - [Live-Chat Software](https://www.softwareadvice.de/directory/4569/live-chat/software) - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) - [AI Agents for Customer Support](https://www.softwareadvice.de/directory/5207/ai-agents-for-customer-support/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [HelpDesk](https://www.softwareadvice.de/software/150799/helpdesk) — 4.6/5 (183 reviews) ## Nutzerbewertungen ### "Freshdesk review" — 4.0/5 > **Amulya** | *25. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshdesk's been a great fit for our support operations. It's packed with powerful features, but the interface stays simple, which has genuinely helped us close tickets faster. Their support team is excellent too overall it's made managing requests a lot easier for the whole team. > > **Nachteile**: The interface can feel cluttered and the workflows a bit confusing to navigate. The product also feels somewhat dated, without many recent updates. Still, it's reliable, easy to use, and backed by great customer support so overall, it's been a positive experience. ----- ### "Easy and Efficient Customer Support Management" — 4.0/5 > **Aasil** | *9. September 2026* | Buchhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Freshdesk is easy to use and helps keep customer inquiries organized in one place. I especially like the ticket management and email notification features, which make it easy to track conversations, assign requests, and follow up with customers without missing anything. > > **Nachteile**: Some of the advanced features and customization options can take time to understand. There can also be occasional delays with email notifications, and some useful features are only available on higher-priced plans. > > My overall experience with Freshdesk has been very positive. It has made managing customer support much more organized and efficient. The interface is straightforward, ticket management works well, and having customer communication in one system saves a lot of time. Overall, it provides good value for businesses that handle regular customer inquiries. ----- ### "Reliable and User-Friendly Customer Support Platform" — 5.0/5 > **Nitish** | *27. Juni 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Freshdesk offers an intuitive interface that makes ticket management simple and efficient. The automation features help reduce manual work, and the multi-channel support allows teams to handle customer inquiries from email, chat, and social media in one place. The reporting and analytics tools also provide useful insights for improving customer support performance. > > **Nachteile**: Some advanced features are only available in higher-tier plans, which may not be suitable for smaller businesses. The customization options for certain workflows and reports could also be more flexible. Occasionally, setting up complex automations requires additional learning > > My experience with Freshdesk has been very positive. It has helped streamline customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, reliable, and packed with useful features that enhance both agent productivity and customer satisfaction. ----- ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12. Juli 2026* | Verpackung und Container | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Nachteile**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "Thank god this thing actually works mostly" — 5.0/5 > **Agnes** | *24. August 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Freshdesk puts the emails and social messages in a pile so you can actually read them. I'm honestly shocked the live chat doesn't crash every five minutes cause most softwares do. Setup took 15 days and I didn't completely hate it. > > **Nachteile**: The mobile phone app is complete trash and wont even load on my new Android. Sometime it randomly logs me out when I am idle and then resets my whole work timer which ruins my day. Also you cant edit tables in the notes. The interface looks super old. > > It answers people 24/7 so they stop complaining on facebook. Creating manual tickets is fast enough I guess. ----- Seite: 1 / 141\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110247/freshdesk?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/110247/freshdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten