Über GLPi

GLPI ist eine IT-Servicemanagementsoftware, die auf Open-Source-Technologien basiert. Dank Kernfunktionen und zahlreichen Plugins eignet sich die Lösung hervorragend für die Helpdesk-, Projekt-, Finanz-, Asset- und Nutzerverwaltung. GLPI wird Unternehmen jeder Größe empfohlen und bietet SaaS-Lösungen sowohl On-Premise als auch in der Cloud.
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GLPi Preis

GLPi bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von GLPi ist ab 19,00 €/Monat verfügbar.

Startpreis:
19,00 €/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für GLPi

GLPi Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,6
Funktionalität
4,4
Bedienkomfort
4,5
Kundenbetreuung
4,1
5 von 35 Bewertungen Alle Bewertungen anzeigen
Aníbal
Aníbal
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 8.7.2018

Simple and very useful has helped me to keep my activities organized

I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.

Vorteile

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Nachteile

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

Raju
Raju
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 14.8.2019

One application for all IT Solutions

We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.

Vorteile

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history.
All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Nachteile

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS.
Since it is a paid software subscription is required.

In Betracht gezogene Alternativen

Spiceworks Cloud Help Desk

Gründe für den Wechsel zu GLPi

It was cost effective and less training required for working on to it. It does the job which it was procured to do.
Verifizierter Rezensent
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
0

3
Bewertet am 2.2.2018

Comprehensive administration of IT resources, but not very friendly and dated interface

Vorteile

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

Nachteile

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 14.9.2022

GLPI is an open source ITSM

For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.

Vorteile

After other ITSM tools, GLPI was not very hard to configure and deploy.

Nachteile

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities.
User interface was old style and the users didn't like it at all.

Mairina
Mairina
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.8.2018

An excellent incident manager, software control and inventory management!

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation.

In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it is possible to notify each person involved of the status of the project.

Another advantage of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned.

In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices.

In particular I recommend 100% to all users.

Vorteile

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization.

Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories.

In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Nachteile

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago.

The community keeps this package updated, and hence the value of being supported in open source.

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