HelpCrunch Erfahrungen

Vorteile

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Nachteile

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

In Betracht gezogene Alternativen

Zendesk Suite

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Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch.

Vorteile

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Nachteile

- No Drip email marketing implemented (well, not yet as of 12/2019)

In Betracht gezogene Alternativen

Intercom

Warum HelpCrunch gewählt wurde

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Vorteile

Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.

Nachteile

Mobile app notifications are late or sometimes did not appear.

Vorteile

– native design,
– easy to organize Knowledge Base for clients (don't need any technical skills!),
– the ability to add not only text but also video for each instruction,
- online support, who is always in touch with every question we have.

Nachteile

Didn't notice any problems, but also need to say that we don't use full product functionality.

Vorteile

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Nachteile

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

In Betracht gezogene Alternativen

Intercom

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Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Vorteile

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.

Nachteile

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

In Betracht gezogene Alternativen

Chatra und JivoChat

Warum HelpCrunch gewählt wurde

I found it to be a little more difficult to use and very expensive.

Gründe für den Wechsel zu HelpCrunch

I liked the integration of a help desk with the news.

Vorteile

Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.

Nachteile

I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.

Vorteile

Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).

Nachteile

Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

In Betracht gezogene Alternativen

LiveAgent, Freshdesk, Freshchat, EngageBay CRM, Crisp und LiveChat

Warum HelpCrunch gewählt wurde

HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)

Zuvor genutzte Software

Freshdesk, Freshchat und HubSpot CRM

Gründe für den Wechsel zu HelpCrunch

Met all requested features. Affordable price. Best quality / price ratio.

Vorteile

Bugs free
Easy to setup
Affordable
Stable and reliable
Support Team Trustworthy

Nachteile

Lack in some integrations to extend functionalities and integrate with CRM's.

In Betracht gezogene Alternativen

Crisp

Gründe für den Wechsel zu HelpCrunch

Solid team behind the product, and bugs free platform.

Vorteile

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company.

Now we have a solution that has everything we were looking for at a fraction of the cost.

Nachteile

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Vorteile

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Nachteile

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

In Betracht gezogene Alternativen

Intercom und Zendesk Suite

Warum HelpCrunch gewählt wurde

Value for money

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu HelpCrunch

Value for money

Vorteile

If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.

We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.

Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.

The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.

Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.

It's easy and pleasent to use. I highly recommend

Nachteile

I can't say something bother us, I like the app and is easy to use.

Vorteile

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Nachteile

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

Vorteile

The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss.

Nachteile

Would love more flexibility with the automation rules.

Vorteile

I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more

Nachteile

User is able to return to chat even after we block them

Vorteile

It is easy to install and use the software.

Nachteile

They still miss some REST API endpoints for scenarios of complex integrations.

In Betracht gezogene Alternativen

Intercom

Gründe für den Wechsel zu HelpCrunch

Pricing and features

Vorteile

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).

They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

Nachteile

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

Vorteile

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

Nachteile

can't think of anything, just looking forward to their Knowledgebase feature release

Vorteile

Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.

Nachteile

With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.

Vorteile

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Nachteile

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Vorteile

Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

Nachteile

We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Vorteile

Awesome live chat software for support team with lots of cool features:
- chat notes
- chat ratings
- in-app messenger
- automated and manual messages

Nachteile

I have literally nothing to complain about, everything works great and we rarely face any bugs.

Vorteile

We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs.

Nachteile

We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using.

Vorteile

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Nachteile

Nothing specific that I dislike - more native integrations would be nice though.

Vorteile

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Nachteile

Nothing yet! We like all the features and supper is great.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu HelpCrunch

Pricing and ease of use.