--- description: Reviews zu Lime Connect Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Lime Connect mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lime Connect | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Zugangssoftware](/directory/4238/mobility/software) > [Lime Connect](/software/158509/userlike) # Lime Connect Canonical: https://www.softwareadvice.de/software/158509/userlike Seite: 1 / 27\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/158509/userlike?page=2) > Userlike ist eine cloudbasierte Live-Chat-Lösung, die in bestehende Websites integriert werden kann und die Echtzeit-Kommunikation zwischen Kunden, Mitarbeitenden und internen Teammitgliedern ermöglicht. Das Tool bietet verschiedene Individualisierungsoptionen, mit denen Unternehmen das das Look-and-feel und die Logik der Live-Chat-Box an das Design der Website anpassen können. Zu den wichtigsten Funktionen gehören ein integriertes Chat-Panel, nutzerdefinierte Designvorlagen, Teammanagement-Funktionen, nutzerdefiniertes Chat-Verhalten, Feedbacks, Chatbot und mehr. Die Lösung bietet nach Angaben der Entwickelnden einzigartige Datenschutzoptionen, die Kunden hinzufügen können, um die Sicherheit der Informationen zu gewährleisten. Auf Userlike kann von verschiedenen mobilen Geräten wie Tablets und Smartphones aus zugegriffen werden. Der integrierte Support-Bot stellt erste Fragen an Website-Besuchende, erfasst Fragen und benachrichtigt das Support-Team per Slack oder E-Mail. Die Lösung bietet auch Berichte und Analysen, die den Nutzern helfen, die wichtigsten Kennzahlen und KPIs im Auge zu behalten. Userlike bietet Dienste im Rahmen eines Monatsabonnements an. Support erfolgt per Telefon und über eine Online-Wissensdatenbank. > > Bewertung: **4.6/5** von 647 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 647 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Userlike - **Region**: Cologne, Deutschland - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 100,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Preisinformationen**: Free: 0 Euro Team: 90 Euro Corporate: 290 Euro Flex: auf Anfrage - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Griechisch, Isländisch, Italienisch, Japanisch, Lettisch, Litauisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - CRM - Chat / Messaging - Chat-Transkription - Chatbot - Customer Communication - Dashboard ## Integrationen (35 insgesamt) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... und 20 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Zugangssoftware](https://www.softwareadvice.de/directory/4238/mobility/software) ## Ähnliche Kategorien - [Zugangssoftware](https://www.softwareadvice.de/directory/4238/mobility/software) - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) - [Kontaktcenter-Software](https://www.softwareadvice.de/directory/4389/contact-center/software) - [Live-Chat Software](https://www.softwareadvice.de/directory/4569/live-chat/software) - [Kundenzufriedenheit Software](https://www.softwareadvice.de/directory/4627/customer-satisfaction/software) ## Alternativen 1. 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Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. > > **Nachteile**: A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online > > A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use ----- ### "Simple to set up and use" — 4.0/5 > **Tony** | *7. November 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The features and integration options are what made Userlike our first choice of chat app > > **Nachteile**: The trial period a bit short to properly evaluate before signing up to a plan > > With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code ----- ### "Software that almost ruined our business" — 1.0/5 > **Pavel** | *1. Dezember 2020* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Nice design, widget customisation features > > **Nachteile**: Critical alert system not working properly. 240 off line messages not delivered to our inbox\! Broken chat sessions: every request from the same client creates a new conversation\! nonsense\! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert\! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd\! > > We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts\! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget\! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss\! 240 messages where not delivered to our inbox since December 2019 to July 2020\! Just imagine how many clients we lost\! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). ----- ### "Use this for webchat on a busy site - does a great job" — 5.0/5 > **James** | *8. November 2017* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. > > **Nachteile**: The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. > > contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. ----- ### "Great way to be in touch" — 5.0/5 > **Mladen** | *26. Januar 2021* | Gastgewerbe | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is great way to build customer relationship through live chat platform. > > **Nachteile**: It will be nice to have mobile app for IOS and test time should be little bit longer. > > This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. ----- Seite: 1 / 27\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/158509/userlike?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/158509/userlike) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten