
Userlike
Über Userlike












Userlike Preis
Userlike bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Userlike ist ab 100,00 €/Monat verfügbar.
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- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Nicht empfehlenswert
Kann ich leider wirklich nur abraten - kein Kunden freundliches Verhalten.
Nachteile
Sehr unflexible Software. Wenig konfigurierbar. Kein korrektes Geschäftsgebahren im Kündigungsfall.
Antwort von Userlike
Hi Matthias,
Thank you for taking the time to share your feedback with us. We would like to know more about your experience with Userlike and learn how we can improve. To do so, please contact us by e-mail at [email protected].

- Branche: Internet
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
The most amazing user experience of my entire life
My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business.
Vorteile
What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.
Nachteile
At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.
Antwort von Userlike
Hi Jose,
Thank you for taking the time to leave a review and for sharing your great experience with Userlike!
We appreciate it a lot!
We wish you success and have fun chatting!
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing Customer Service Experience with Userlike
Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.
Vorteile
Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.
Nachteile
Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.
Antwort von Userlike
Hi Mohamed,
Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike!
We wish you success and have fun chatting!
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good solution but I regret my choice
Vorteile
Easy to use, many features, Userlike helped us to improve our sales
Nachteile
For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them.
No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage
Antwort von Userlike
Hi Cedric,
Thanks for your review. We’re sorry to hear that the CSV report doesn’t work as expected. Feel free to contact us via chat so we can discuss a solution for exporting your conversations and getting them in the right format.
We understand that you miss a callback feature, but at the moment we have to prioritise other features and improvements that are more requested. If you want to add a booking page for now, we recommend our Quicklinks feature or a chatbot option.

- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Absolutely wonderful!
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Vorteile
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
Nachteile
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Antwort von Userlike
Thanks for your review! We're happy to hear that you're enjoying Userlike.

- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
beautiful real-time chat software developed on web and mobile
Vorteile
Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.
Nachteile
It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

- Branche: Unterhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Effective but a mobile app is a must.
Vorteile
Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.
User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.
User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.
Nachteile
Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).
However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

- Branche: Internet
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Impressive customer support.
Vorteile
Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.
Nachteile
New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.
- Branche: Rundfunkmedien
- Unternehmensgröße: 201–500 Mitarbeiter
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Quelle der Bewertung
User friendly | Supports offline messaging | Supports sending custom data for user identificati...
I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
Vorteile
- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.
Nachteile
- Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Affordable and effective.
Vorteile
Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.
Nachteile
Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

- Branche: Eventservice
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
There's a lot 'under the hood'
Ability to deliver customer service more quickly and efficiently at the point of purchase.
Vorteile
If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.
Nachteile
This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.
- Branche: Möbel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
If you're looking for a livechat, that's the one!
We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.
Vorteile
It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools.
Nachteile
If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator).
Antwort von Userlike
Hi Guido,
Thank you for leaving a review!
We're glad to hear that Userlike has helped you keep in touch with your customers.
Happy Chatting!
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy integration and use but a bit steep price curve
Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again.
At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.
Vorteile
Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go.
All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor.
Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them.
Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.
Nachteile
The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep.
Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great.
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Easy to use solution
We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.
Vorteile
It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.
Nachteile
I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.
Antwort von Userlike
Hi there,
Thanks for taking the time to leave a review. We wish you all the success in the future.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Satisfactory
Vorteile
Overall functionalities, chat widget customisations (appearence, behavior, messages)
Nachteile
The features are quickly limited with the free account (chats or messages historical, notifications...)
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Quelle der Bewertung
The customers and the team adapded the software quickly and were very happy,
Vorteile
- Easy to install
- Intuitive design
- Direct feedback from the customer
- Operators could learn the software easily
Nachteile
A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Free trial convinced
Very satisfied.
Vorteile
The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.
Nachteile
I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.
Antwort von Userlike
Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window.
Happy chatting!
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
awesome free live chat tool
used this solution on a few websites that i run now. great initial product with the opportunity to grow into its higher tiers
Vorteile
its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution
Nachteile
you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going
Antwort von Userlike
Thanks for taking the time to leave a review!
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Sale sIncreasing Chat System
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.
Vorteile
It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.
Nachteile
There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.
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Quelle der Bewertung
very good tool
Vorteile
easy handling
well price performance ratio
great services and help from userlike staff, Kevin Karthaus
Nachteile
There are many foreign words and tools for beginner
We are in testing, so far, nothing is negative
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
works like a charm, easy to start
great opportunity to get in touch with customers
Vorteile
It's really easy to start with, the setup can be done very quickly. After a basic setup you can adjust it to your VARIOUS needs. Overall it easily opens a quick window for direct customer communication.
Nachteile
At first I felt a bit overwhelmed by the possibilities and was looking for a beginners tutorial. Found it, watched it, problem solved. So far there is no con.

- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great product with minimum start efforts
I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things
Vorteile
- Easy setup
- easy website integration
- tutorials
- styling
Nachteile
- needed some efforts to get all the different wordings for functions
Antwort von Userlike
Thanks for your review!

- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Live Chat via Website
Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.
Vorteile
It is cool to Chat live with a potential Customer. You can immediately answer their Questions.
Nachteile
Well, there is Nothing negative I can say. Easy to handle and self explaining
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use Live-Chat Software
The implementation in General is easy and the Chat-Panel is well designed. The Support seems to be competent and quick. Also what you get for your money is in comparison to other companies really good. In general I can recommend Userlike.
Vorteile
One of the main reasons, why Userlike is interesting for us, is the integration of Whatsapp. In addition, other Messengers are possible. Furthermore it is easy to install and easy to use. Just simply copy a Javascript Code and implement it in your Websites code and the integration is done. It is easy to customize the Chat widget. The Chat-Panel is well designed and gives a good overview.
Nachteile
We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities.
- Branche: Vermögensverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
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Quelle der Bewertung
easy to setup and does what it says
Vorteile
it's very easy to setup and integrate into the website, the product is very customizable without digging into code.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Perfect chat for us
We use it for online English school website. It's much more attractive for clients
Vorteile
Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline.
There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.
Nachteile
Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react
- Branche: Design
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Intégration facile
Vorteile
Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client
Nachteile
En réalité rien, tout cela est dû à mes attentes
Antwort von Userlike
Hi Rached,
Thank you for your review. We're happy to hear that you're enjoying Userlike.
Happy Chatting!
- Branche: Möbel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Facile à utiliser
Vorteile
L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations
Nachteile
Jusqu’à présent, il n’y a rien à souligner
Antwort von Userlike
Hi Fakher,
Thank you for your review.
We wish you success and have fun chatting!
- Branche: Computer-Hardware
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Indispensable
Vorteile
J'aime bien la connexion facile à la plateforme
Nachteile
C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités
Antwort von Userlike
Hi Rached,
Thank you for your review!
Happy Chatting!
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Userlike : une plateforme de chat en direct pour une meilleure expérience de vos clients
Vorteile
Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile.
Nachteile
Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir.
- Branche: Kunst & Handwerk
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
user like good software really
it was a good experience i use it for sharing files and chat online
Vorteile
i did like that it has a good menu and easy of share files and chat online
Nachteile
i did like least that it's a little bit difficult on the mobile phones
Antwort von Userlike
Hi Rachid,
Thank you for your review!
We wish you success and have fun chatting!
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Software that almost ruined our business
We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).
Vorteile
Nice design, widget customisation features
Nachteile
Critical alert system not working properly.
240 off line messages not delivered to our inbox!
Broken chat sessions: every request from the same client creates a new conversation! nonsense!
The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!
Antwort von Userlike
Hello Pavel,
I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you.
I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases.
We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future.
Best regards,
Francesca
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hard To Pass Up On
Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.
Vorteile
Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis.
• Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring
Nachteile
The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software.
The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution.
Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.
This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.
Vorteile
I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.
Nachteile
Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.
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Quelle der Bewertung
Chat with your site visitors
Vorteile
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
Nachteile
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
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Quelle der Bewertung
Good value for money in overall despite few instabilities in oeration
A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use
Vorteile
Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.
Nachteile
A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Simple to set up and use
With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code
Vorteile
The features and integration options are what made Userlike our first choice of chat app
Nachteile
The trial period a bit short to properly evaluate before signing up to a plan

- Branche: Internet
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Use this for webchat on a busy site - does a great job
contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.
Vorteile
Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive.
They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form.
Works with standard desktop chat clients, so online/away works really well.
Nachteile
The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer.
The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great way to be in touch
This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.
Vorteile
It is great way to build customer relationship through live chat platform.
Nachteile
It will be nice to have mobile app for IOS and test time should be little bit longer.
Antwort von Userlike
Hi there,
Thanks for your review! We're happy to hear that you're enjoying Userlike.
Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Efficient and easy to use
Vorteile
Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.
Nachteile
We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simple, Elegant, User-Friendly, & filled with Features.
Vorteile
I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for.
The best things about UserLike are:
- Easy to set up.
- Affordable pricing.
- Ease of use.
- Feature packed.
- Customer Support is just awesome.
Nachteile
There aren't really that many cons for the tool itself, but a few of them I'd point out are:
- No smartphone apps.
- UI/UX of the Chat panel could be better.
- Takes some time to tinker with everything and get it to set up the way you want.

- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Provides us with key analytic insights.
Vorteile
Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.
Nachteile
Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very easy and sufficent way to help our business
We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.
Vorteile
Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Product
Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.
Vorteile
Ease of use
Quick application
Nice interface
Nachteile
Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Userlike Live Chat
The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.
Vorteile
easy to use, organized, and retard proof.
Nachteile
no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great value for money chat application
Vorteile
Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.
Nachteile
Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Great tool to get started quickly
We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.
Vorteile
I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.
Nachteile
I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)

- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Works, does what it should, integrations like Slack or Pipedrive are still far from being...
Vorteile
Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.
Nachteile
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
A Very Simple Userlike Review
Overall, Userlike is a great tool that I recommend to everyone.
Vorteile
Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone!
Nachteile
I believe Userlike does what it promises, and, as such, there is nothing I least like about it.
Antwort von Userlike
Hi André,
Thank you for your review! We're happy to hear that you're enjoying Userlike!
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Quelle der Bewertung
New Customer Experience with Userlike
We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
Vorteile
- easy in use
- awesome dashboard
Nachteile
Backend possibilty to change the header Offline Chat Messages