Chatra

Vorteile

Simple has a free plan, applications are well made and the interface is nice to work in.

Nachteile

Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max)

Vorteile

Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time.

Nachteile

My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chatra

Vorteile

nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra)

Nachteile

the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails.

Vorteile

This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Nachteile

There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chatra

Vorteile

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Nachteile

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Vorteile

It's free, easy of use, comes with a desktop and mobile app for easy access and gives you enough customisation options to make it feel like part of your website.

Nachteile

Slightly more customization around the button would be ideal. Though this is a small compromise.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chatra

Vorteile

Very quick to implement using a Cloudflare app. Easy to style to match my site.

Nachteile

A longer trial would have been nice, I guess?

Vorteile

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Nachteile

None really, it was a good program; but I found one that was more relevant to what I needed, for less money.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chatra

Vorteile

What I loved about Chatra is that it's easy to use and setup. It's basically a plug and play option for your website. While I don't use the more advanced features, I appreciate that they are there and like that as my business grows I can upgrade to a more robust plan. Overall, I find the interface easy to use and more people have contacted me since installing Chatra on my site.

Nachteile

I wish there was a way to archive conversations rather than deleting them

Vorteile

What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward.

Nachteile

What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then.

Vorteile

Besides the ease of use, I can chat in real time while making a purchase.

Nachteile

I have been using it for some time now, and have noticed that there are few updates and new features.

Vorteile

We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Nachteile

Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Vorteile

Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Nachteile

Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Vorteile

I have an online business where I sell crafts I made on Etsy, as well as my own personal website. While I can not use Chatra on Etsy I do use it on my website. Chatra makes it simple to connect with customers who have questions or specific requests by allowing you to chat with them online in real time in a live chat. All you have to do is add the code to the footer of your designated webpage and that's all there is to it. You now have a live chat and will be able to communicate with your customers automatically.

It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.

Nachteile

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

Vorteile

Chatra has a very polished design. Both the chat widget and the admin dashboard are easy to navigate and use. The set-up was a breeze and the mobile apps make it easy to keep on top of all incoming messages. The automatic triggers (currently in paid version only) add nice extra functionality for increasing engagement and conversions.

Nachteile

The chat button position options are very limited (all corners and middle of left/side/bottom edges of the screen). The position you choose will be applied to both desktop and mobile view, which is not ideal, as these designs have often different layouts. Ideally one should be able to set the widget's position on the desktop and mobile views separately.

Vorteile

Customers have another way of contacting me. When I'm online, it is spontaneous like a conversation. Chatting on Chatra keeps them on my website so they can order.

Nachteile

I often don't know who the person is. Maybe that's not a problem with the software, but I wish people were required to give their name. And sometimes they will not leave their email so I have no way of responding to their query.

Vorteile

Chatra is great for a website that has good traction as it helps interact with potential customers and increase traffic and sales for your company!

Nachteile

t does have limited functionality which can be a downside, but overall I like this better than Drift.

Vorteile

Interface, mobile app, integrations

Nachteile

Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Vorteile

I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Nachteile

While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Vorteile

I use Chatra on my main website for all of my chat needs! I love the ease of use as well as how professional it looks on my site

Nachteile

I don't really have anything negative to say about this product, it satisfies all of my website needs.

Vorteile

I use the free plan and it's great.
It has desktop notifications
we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
Lots of options in settings.
Very helpful mobile app
simple but good design

Nachteile

I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

Vorteile

Super easy to use. I adopted Chatra for quite some times now. It's super easy to use, the free version can be useful for every new startup or website.

Nachteile

You can't see what's your user are live-writing if you don't have the premium version.

Vorteile

Makes chatting with customers on my site simple. Integrates well with FrontApp.com

Nachteile

No major complaints. Similar quality to Front Chat for our use case

Vorteile

Works really well and is very affordable

Nachteile

Load time on web app can be a bit slow. Cross-device notifications don't always clear

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chatra

Vorteile

It works. Works on multiple websites.

Nachteile

That my boss will not pay the fee to get the full featured version.

Vorteile

Cette application me permet d'assister à mes clients directement

Nachteile

Elle perd certainement des réseaux et cela perturbe

Vorteile

Cette application m'aide à avoir mes notifications en temps réel

Nachteile

Lorsque le réseau balance les notifications tardent

Vorteile

Il permet de travailler comme cela se doit

Nachteile

La connexion et forfait internet est trop beaucoup

Vorteile

Une bonne fonctionnalité du point de vue option

Nachteile

Néanmoins Il y a parfois des ratés dans les directs

Vorteile

C'est une solution de Chat direct et de messagerie électronique très simple et facile à utiliser pour apporter son aide aux entreprises. Avec de très bonnes qualités d'interface et de qualité .

Nachteile

Je n'ai rien à reprocher Chatra pour le moment .

Vorteile

Logiciel de chat permet de communiquer d'échanger entre amis

Nachteile

Connexion non gratuite peu nombreux sont ceux qui l'utilisent

Vorteile

Este es un software muy bueno para entrar en contacto con clientes a los que por ejemplo necesiten soporte el tiempo real.

Nachteile

La version gratuita deberia tener mas cosas para que no se sienta tan basica.

Vorteile

Logiciel permettant de communiquer avec tous

Nachteile

Forfait insuffisant abonnement très onereux

Vorteile

Me ha sido muy util para mi negocio me facilita la comunicación empresarial

Nachteile

no he tenido ningún problema con la app hasta el momento todo excelente

Vorteile

we have tried to use thi application,it's very nice to create faces of teammates

Nachteile

quiete difficult to interface with our software

Vorteile

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Nachteile

I don't see anything that I would hate on this app. It's just perfect as it is and I hope that the developers maintain on doing a great job on this app.

Vorteile

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Nachteile

The only think I can think of is that it sometimes crashes (using the browser version).

Vorteile

-Chatra offre una vasta gamma di funzionalità per la gestione del supporto clienti, come la possibilità di conversare con i clienti in tempo reale tramite chat dal sito web o dall'app mobile.-Il prodotto è facile da usare, con un'interfaccia intuitiva e una semplice configurazione.-L'integrazione con i processi aziendali esistenti è stata semplice, permettendoci di utilizzare Chatra in combinazione con altri strumenti aziendali.

Nachteile

Non abbiamo riscontrato alcun inconveniente significativo con Chatra.

Vorteile

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Nachteile

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Vorteile

I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications.

Nachteile

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine.

Vorteile

I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Nachteile

i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Vorteile

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Nachteile

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Vorteile

Very easy to add to site. Makes it a lot easier to give customers a personal touch with a small staff. Captures user details that makes debugging problems faster, especially when the problems are only happening on specific devices.

Nachteile

Believe it or not, I can't think of anything I don't like.

Vorteile

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Nachteile

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Vorteile

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Nachteile

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Vorteile

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Nachteile

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Vorteile

I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Nachteile

I have nothing bad to say about Chatra, I will continue to use it in the future.

Vorteile

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Nachteile

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Vorteile

Che i messaggi da mandare alle aziende, essendo una chat, arrivano nell'immediato

Nachteile

Che poche persone lo conoscono, quindi non è utilizzato da tutti