tawk.to
Über tawk.to
tawk.to Preis
tawk.to bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von tawk.to ist ab 0,00 $ verfügbar.
Alternativen für tawk.to
tawk.to Erfahrungen
Funktionsbewertung
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.
Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.
Vorteile
Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.
Nachteile
Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.
- Branche: Konsumgüter
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Tawk to for live support
Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.
Vorteile
Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.
Nachteile
I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.
Warum tawk.to gewählt wurde
What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.Zuvor genutzte Software
TidioGründe für den Wechsel zu tawk.to
As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great free solution
Vorteile
It.s free, easy to use, easy to config, works on many platforms
Nachteile
nothing at all. since it.s free, it.s an amazing tool.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very good for someone who's just starting out
For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.
Vorteile
Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.
Nachteile
Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.
Gründe für den Wechsel zu tawk.to
When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat.- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best live chat software and there is no upfront cost!
It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.
Vorteile
Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.
Nachteile
Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.