Drift

Vorteile

Easy to use, beautiful chat automation platform.

Nachteile

I didn't have any problems with Drift when I used it.

Vorteile

I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something.

Nachteile

Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that.

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Vorteile

Drift initially provided our team a great way to generate leads via our website chat. The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo. This worked very well for our team and provided great results.

Nachteile

After a while, our visitors stopped interacting with the Drift chat. We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with. We started to book fewer demos via Drift. Drift didn't offer the deep data analytics or ABM data that other vendors offered. So there wasn't enough functionality to keep us on board.

Vorteile

Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale.

Nachteile

Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed.

Vorteile

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads.
-Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose.
-Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

Nachteile

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses.
-No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well.
-They should also have a feature in which chat transcripts can be emailed as well.

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Warum Drift gewählt wurde

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Vorteile

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Nachteile

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

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Vorteile

Really simple setup, haven't had to touch a thing since implementing it.

Nachteile

Having to switch between the app and the browser for different functionality - either have it all in app or dont.

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Vorteile

I like the effectiveness of the features of Drift.
Drift has been reliable and easy to use.

Nachteile

I see no challenges when using Drift.
Drift is sensational.

Vorteile

The reliability of Drift has been making it a top and reliable solution.
I like the efficiency of this marketing automation software.

Nachteile

This marketing automation tool works so well for us.
No cons for Drift.

Vorteile

With Drift, we are able to enjoy efficiency.
The capabilities of Drift are excellent.

Nachteile

Drift has been so reliable since day one.
No dislikes with Drift.

Vorteile

I liked that it integrated with top CRM systems in the Market. Their support is great.

Nachteile

It was costly. Playbooks were a bit buggy at times.

Vorteile

Conversation routing by Company HQ and State rather than just the site visitors geographic location. This is important since our sales team segments by Company HQ and Annual Revenue

Nachteile

No ability to route countries other than US and Canada by state and/or territory. The entire continent of Australia can only be tagged as such in conversation routing. You have to build a playbook that asks the customer what territory they live in which creates a longer automated process for the site visitor. Also there is no option to segment by city which would be helpful for large city territories like Chicago, Dallas, Houston, Los Angeles, New York City, San Francisco etc

Vorteile

There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust.

Nachteile

I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping.

Vorteile

I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them.

Nachteile

We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves.

Vorteile

The advanced features are interesting but they lack some of the basics

Nachteile

The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people.

1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine

2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor.

3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do.

4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution.

5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month

6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.

Vorteile

I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable. So we're trying to keep it simple, yet also set up playbooks specific to our campaign objectives and quarterly themes but the up keep has proven to be challenging. The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

Nachteile

A lot of up keep required in the tool to keep it up to date and effective. Also need to train and remind sales teams often to close conversations and manage their bots. Drafting the right copy that will capture attention and encourage engagement has been hard so constantly testing and updating copy to improve bot performance

Vorteile

I implemented Drift in my website. The reason is not just I want to connect with my customers. but to show them that behind that e-commerce store there is a real person.
Nowadays, people loves connecting by others by typing what they need or what questions they have.
I use Drift app on my smartphone so I can answer fast to my customers.

Nachteile

My suggestion is to offer an option to choice louder or another sound notification when there is a user on the other side. Very often I can't hear that someone has just sent me a question. And then I miss the opportunity to answer.

Vorteile

I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process.

Nachteile

It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving.

Vorteile

Writing about Drift video in specific - this has the ability to be a fantastic tool for generating leads, pitching more complex sales, and showcasing to your customers that you appreciate that they are busy people, and can watch your video at any point that they have some time.

Nachteile

The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time. It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just glitches and sends you back to the login screen

Vorteile

The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there's no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can't say enough about this software, I really enjoy it.

Nachteile

Everything isn't free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it!

Vorteile

It's ability to post internal notes that only your team members can see. It really helps during troubleshooting.

Nachteile

The mobile app is a little confusing at times and it takes time in refreshing, it doesn't auto refresh and doesn't display the recent chats on it's own.

Vorteile

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent. Another feature that is of my interest is the unique playbook feature of this amazing product that helps me to lessen the workload from my shoulders and enables me to have a concentration on all the important tasks.

Nachteile

By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.

Vorteile

Ease of setup makes Drift work well. I love the Slack integration and team member management on the back end. One of the best things about Drift is that it eliminates the need for forms and forces a quick turnaround on meeting prospects.

Nachteile

It's expensive for the more advanced service. It would be a great addition to our current workflow but can't justify the cost.

Vorteile

Drift is an intelligent way to get the most out of every visitor on your website. This leads to more sales and insights passed to our Sales and Customer Success team.

Nachteile

Sometimes it thinks you are someone you are not. Most of the time everything works seamlessly though.

Vorteile

Drift seems to have endless options and possibilities to enhance this bot and the underlying (marketing) actions. Their pro-active approach is helpful and really appreciated.

Nachteile

Because of the many options and features, please make sure you to schedule enough time and focus for your dedicated Drift colleagues who implement, maintain and follow up on the additional tasks.

Vorteile

Top produit de gestion clientèle très professionnel permettant de travailler à distance et tte sécurité avec des fonctionnalités modernes et facile a utiliser .

Nachteile

Top et simple , sympa . Je n’ai jamais eu de problème avec Drift . Je le recommande

Vorteile

Facile et rapide permet d'intégrer d'autres produits et très professionnel. J'adore son interface d'utilisateur.

Nachteile

Un très bon produit que j'apprécie et je n'ai aucun problème avec Drift. Ça été une expérience professionnelle

Vorteile

Drift est un logiciel très efficace , permettant de rester en contact avec les clients en faisant les comptes. C'est un très bon logiciel.

Nachteile

Je n'ai pas d'inconvénients avec ce logiciel pour le moment.

Vorteile

Avec ce logiciel on assure de très bon travail , les messages électroniques permettant le marketing. C'est un bon logiciel

Nachteile

J'ai pas de problème avec Drift , j'apprécie beaucoup.

Vorteile

Un nouveau logiciel de discussion en ligne et de gestion clientèle avec des mails professionnels et de très bonnes qualités relationnelles et d'interface permettant d'intégrer des nouveaux logiciels de CRM

Nachteile

C'est le meilleur produit de Chat en direct. Je n'ai pas de soucis à ce niveau

Vorteile

C'est très flexible et rapide pour le support client. Très moderne et avec une bonne qualité et de fonctionnalités tellement innovante. Ça permet de gérer les messages électroniques . J'ai aimé Drift

Nachteile

C'est un super logiciel très simple et très bon pour la gestion des messageries électronique . Je vous le recommande

Vorteile

J'utilise Drift comme plateforme de messagerie électronique très performant et simple à utiliser grâce à ses fonctionnalités. Ça me permet d'intégrer d'autres logiciels également.

Nachteile

C'est une plateforme de messagerie électronique très efficace et très de créer des tickets. Je souhaite la mise à jour et l'intégration des autres logiciels

Vorteile

Un très bon produit de messagerie et de Chat direct avec des meilleurs fonctionnalités . Facile pour le déploiement et simple à gérer le service client

Nachteile

Un meilleur produit de messagerie et de Chat direct . J'adore

Vorteile

C'est un super produit pour aider les entreprises à augmenter leurs revenus. Très facile et sympa avec une conversation meilleurs. J'adore

Nachteile

Un super produit et sympa. Je trouve que l'équipe assistante va l'héberger dans tous les pays bientôt. C'est intéressant

Vorteile

Drift est une bonne plateforme de gestion des messages électronique qui permet l’automatisation du marketing et la gestion du temps.

Nachteile

Drift est un bon produit que je peux conseiller mais le problème est que le prix n’est pas abordable pour tout le monde.

Vorteile

Very intuitive and easy to use, you don't need to be an expert to implement your communication strategy with this tool.

Nachteile

However, the free version is rather limited in terms of features.

Vorteile

C'est un logiciel hors norme niveau interfaces et fluidité. Simple et efficace

Nachteile

Contrairement aux autres logiciels concurrents ce logiciel propose moins de fonctionnalité

Vorteile

Flexibilité de l'expérience, la rapidité dans les repenses

Nachteile

le design peut etre mieux, et la personnalisation et compliqué sur le dashboard

Vorteile

C'est une platforme très simple à utiliser,interactive et amusant

Nachteile

J'utilise la platforme il y a un bonoment et j'ai pas de choses encore à reprocher

Vorteile

Drift has anything you could ask for in a conversational marketing tool in the market currently. Its AI capabilities are probably what set it apart from its peers for us and our clients.

Nachteile

Pricing is not exactly friendly for "small businesses" as mentioned on their pricing page. It's more geared towards medium businesses who have set aside a sizeable marketing budget that allows for investing in conversational marketing.

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Vorteile

Drift un incroyable logiciel à succès. Avec ce logiciel, j'ai une grande facilité à travailler à distance avec mes équipes grâce au chat en direct. Très facile pour le déploiement.

Nachteile

Un service qualité prix très favorable, grâce à son service client, je peux le recommander tout simplement.

Vorteile

Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives.

Nachteile

The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.

Vorteile

Une plate-forme de vente qui assure une bon controle de ses activités

Nachteile

Pas d'inconvénients à déplorer, c'est une application qui a tout pour faciliter la tâche aux utilisateurs

Vorteile

C'est un tres bon logiciel qui est utilisé pour les Operation de back Office. Il est utilisé à plusieurs Systeme .

Nachteile

Je recommande ce ce logiciel sécurisé au utilisateur.

Vorteile

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Nachteile

Nothing specific; everything seems top-notch!

Vorteile

Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.

Nachteile

Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.

Vorteile

Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it

Nachteile

It can be a bit complicated and overwhelming since it as a lot of features

Vorteile

- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.

Nachteile

- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.

Vorteile

Drift is a chat tool with some rudimentary marketing automation.

Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.

Nachteile

I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Vorteile

Love Drift. It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years. They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.

Nachteile

Hard to say. Probably the fact that although the core product is free (and you get lots of awesome features), you have to upgrade to the 'fullest licence' in order to get the 'uber cool' tools such as allowing the 'chat users' to book an appointment directly into the Calendar of the chosen agent.

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Warum Drift gewählt wurde

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