--- description: Reviews zu Freshchat Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshchat mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshchat | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/4742/customer-communications-mngt/software) > [Freshchat](/software/436347/freshchat) # Freshchat Canonical: https://www.softwareadvice.de/software/436347/freshchat Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436347/freshchat?page=2) > Freshchat ist eine cloudbasierte Live-Messaging-Lösung, mit der Vertriebs- und Kundenserviceteams mit potenziellen Kunden interagieren können. Zu den wichtigsten Funktionen der Lösung gehören automatisierte Nachrichten, In-App-Kampagnen, automatisierte Lead-Generierung mithilfe von Chatbots und integrierter Kunden-Self-Service. Freshchat bietet einen Prioritätsposteingang, mit dem Vertriebsteams Kundenanfragen verwalten und beantworten können. Darüber hinaus enthält Freshchat Funktionen wie nutzerdefinierte Dashboard-Ansichten für einzelne Teammitglieder, Widgets, Teamsegmentierung, Kundeninformationen und mehr. Mit der CRM-Autoload-Funktion können Chatbots Leads automatisch in eine Datenbank für Verkaufsteams aufzunehmen. Nutzer können auch mehrsprachige FAQs einrichten, um Kundenanfragen zu beantworten. Zuweisungsregeln ermöglichen es Unternehmen, bestimmten Teammitgliedern oder Gruppen basierend auf vorab festgelegten Bedingungen Gespräche zuzuweisen. Die Preise für Freshchat gelten pro Nutzer und Monat. Der Support wird per E-Mail, Chat und Telefon bereitgestellt. > > Bewertung: **4.1/5** von 124 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 124 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 1.799,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - API - Abfragevorschläge - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Chatbot - Code-Free Development - Customer Communication - Dashboard ## Integrationen (17 insgesamt) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CCM-Software](https://www.softwareadvice.de/directory/4742/customer-communications-mngt/software) ## Ähnliche Kategorien - [CCM-Software](https://www.softwareadvice.de/directory/4742/customer-communications-mngt/software) - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) - [Kundenservice Software](https://www.softwareadvice.de/directory/255/customer-service/software) - [Kundensupport Software](https://www.softwareadvice.de/directory/4658/customer-support/software) - [Chatbot-Software](https://www.softwareadvice.de/directory/3923/chatbot/software) ## Alternativen 1. [Slack](https://www.softwareadvice.de/software/154669/slack) — 4.7/5 (24110 reviews) 2. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1783 reviews) 4. [Tidio](https://www.softwareadvice.de/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Nutzerbewertungen ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8. Dezember 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Nachteile**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5 > **Jayanth** | *15. August 2023* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup > > **Nachteile**: - No support on weekends- Occasional bugs > > Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\! ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26. Oktober 2020* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Nachteile**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Great Chat Option" — 5.0/5 > **Jessica** | *14. Dezember 2023* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format. > > **Nachteile**: The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page. > > Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation. ----- ### "A solid tool to provide top-notch customer support through live chat" — 4.0/5 > **Yann** | *3. Oktober 2019* | Onlinemedien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case... > > **Nachteile**: The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard. > > Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436347/freshchat?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/436347/freshchat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten