Über Crisp

Crisp ist eine cloudbasierte Helpdesk-Plattform, die kleine und mittlere Unternehmen dabei unterstützt, die Kommunikation mit Website-Besuchenden zu verbessern, indem personalisierte Kampagnen, Live-Chat und öffentliche Statusseiten verwendet werden. Mit der zentralisierten Plattform können Nutzer integrierte Wissensdatenbanken erstellen, um schnell auf Hilfe-Artikel zuzugreifen und Kundenprobleme in Echtzeit zu lösen. Zu den Funktionen von Crisp gehören Dateifreigabe, eine anpassbare Live-Chat-Schnittstelle, ein gemeinsamer Posteingang, Übersetzung, Audio-/Videoanrufe, automatisiertes Messaging und vieles mehr. Nutzer können Kampagnen für bestimmte Kunden erstellen und sie durch Hinzufügen von Videos, Bildern oder nutzerdefinierten Nachrichten personalisieren. Darüber hinaus können Unternehmen öffentliche Statusseiten erstellen, um den Systemstatus in Echtzeit zu überwachen und Kunden per E-Mail-Benachrichtigungen über Stillstände/Ausfälle zu informieren. Crisp wird mit einer Programmierschnittstelle geliefert, mit der Unternehmen die Plattform in verschiedene Drittanbieteranwendungen wie Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram und andere integrieren können. Es wird sowohl eine kostenlose Version als auch ein Monatsabonnement angeboten.
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Crisp Preis

Crisp bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Crisp ist ab 25,00 $/Monat verfügbar.

Startpreis:
25,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Crisp

Crisp Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,4
Bedienkomfort
4,5
Kundenbetreuung
4,4
5 von 109 Bewertungen Alle Bewertungen anzeigen
Simon
Simon
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.3.2024

Great Product

We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for?

Vorteile

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Nachteile

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

In Betracht gezogene Alternativen

Intercom

Warum Crisp gewählt wurde

At the time the main cause was bad notifications for new messages that made us miss support requests.

Zuvor genutzte Software

Freshchat

Gründe für den Wechsel zu Crisp

Intercom was pretty expensive so we tried Crisp first and decided to stick with it.
Daniel
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 1.10.2019

Good solid website chat app

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.

Vorteile

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Nachteile

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

In Betracht gezogene Alternativen

Intercom

Gründe für den Wechsel zu Crisp

We were using Crisp when I started about a year ago, but recently, due to some of the issues we'd been having with the bot, were looking at alternatives. Intercom was great, but we weren't going to be using 95% of the features and so could not justify the nearly double price tag. It also did not have some of the things we had come to rely upon, such as the auto-translate feature.

Antwort von Crisp

Thank you for your nice review :)

Beantwortet am 14.10.2019
Alex
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 7.10.2024

Crisp - doesn't send all of our responses, support team doesn't care

Terrible customer support, they seem to not care at all for their users.

Vorteile

Its cost effective, but not much else to like about it.

Nachteile

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.

This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Johnathan
  • Branche: Informationsdienst
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.4.2024

A great in-app livechat tool for customer support and communication

A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)

Vorteile

- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost

Nachteile

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like

Simon
  • Branche: E-Learning
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.12.2020

Really great product

I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.

The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available.

I am on the most expensive "unlimited" plan and find it very good value for money.

Vorteile

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Nachteile

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

In Betracht gezogene Alternativen

Intercom und Zendesk Suite

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Crisp

Easier to use. Better features for my needs.

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