Crisp
Über Crisp
Crisp Preis
Crisp bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Crisp ist ab 25,00 $/Monat verfügbar.
Alternativen für Crisp
Crisp Erfahrungen
Funktionsbewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Product
We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for?
Vorteile
Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.
Nachteile
The language detection of the live translation is not always perfect but you can change it manually so no big deal.
In Betracht gezogene Alternativen
IntercomWarum Crisp gewählt wurde
At the time the main cause was bad notifications for new messages that made us miss support requests.Zuvor genutzte Software
FreshchatGründe für den Wechsel zu Crisp
Intercom was pretty expensive so we tried Crisp first and decided to stick with it.- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good solid website chat app
We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.
We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.
With the smartphone apps, we can reply to chats even when we are away from our desks.
We also have a robust helpdesk, which is part of the Unlimited plan.
Vorteile
Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.
Nachteile
We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.
The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.
In Betracht gezogene Alternativen
IntercomGründe für den Wechsel zu Crisp
We were using Crisp when I started about a year ago, but recently, due to some of the issues we'd been having with the bot, were looking at alternatives. Intercom was great, but we weren't going to be using 95% of the features and so could not justify the nearly double price tag. It also did not have some of the things we had come to rely upon, such as the auto-translate feature.Antwort von Crisp
Thank you for your nice review :)
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Crisp - doesn't send all of our responses, support team doesn't care
Terrible customer support, they seem to not care at all for their users.
Vorteile
Its cost effective, but not much else to like about it.
Nachteile
Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.
This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.
- Branche: Informationsdienst
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A great in-app livechat tool for customer support and communication
A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)
Vorteile
- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost
Nachteile
- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like
- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Really great product
I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.
The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available.
I am on the most expensive "unlimited" plan and find it very good value for money.
Vorteile
Very easy to use and friendly user interface. Much more intuitive to configure compared to others.
Nachteile
It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.
I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.