
HelpCrunch
Über HelpCrunch
HelpCrunch ist eine Kundenkommunikationsplattform, die Live-Chat, E-Mail-Marketing-Automation und einen Helpdesk in einer Lösung vereint. Die Lösung hilft Support-, Vertriebs- und Marketing-Teams, Leads zu akquirieren, zu konvertieren und ihre Kunden zu betreuen. HelpCrunch ist geeignet für SaaS, E-Commerce und jede andere Art von Online-Geschäft.
Der Live-Chat fungiert als ein Tool für Besucherengagement, Leadgewinnung und Support. Diese Funktion ermöglicht es Unternehmen, Kundenanfragen sofort oder später im selben Thread zu beantworten, auch nachdem der Kunde die Verbindung getrennt hat. Ein In-App-Messenger kann in eine Website oder Anwendung integriert werden, um mit Kunden in Kontakt zu treten.
Mit der E-Mail-Marketing-Automation können Nutzer E-Mail-Follow-ups direkt aus dem Chat senden, einmalige E-Mails versenden oder ereignisgesteuerte automatisierte E-Mail-Sequenzen für Onboarding- oder Marketingkampagnen erstellen.
Das Helpdesk-Modul kann die gesamte Kundenkommunikation organisieren, Aktionen priorisieren, Aufgaben verteilen und jeden Kundenfall verwalten.
Die Preise sind gestaffelt, basierend auf der Anzahl der Agenten und E-Mails.












HelpCrunch Preis
HelpCrunch bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von HelpCrunch ist ab 15,00 $/Monat verfügbar.
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- Branche: Animation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best platform for startups to unify customer experience
HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.
Vorteile
HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform
Nachteile
Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

- Branche: Animation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Switched from Intercom to HelpCrunch and very happy with this choice
HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.
Vorteile
What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.
Nachteile
The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good Live Chat and Knowledgebase Software with Affordable Pricing
Nice UI and easy to use interface. Easy setup. Affordable pricing.
Vorteile
Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.
Nachteile
Mobile app notifications are late or sometimes did not appear.

- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The only chat which can solve all our needs so far
As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.
Vorteile
- online chat that combines our support requests from the email inbox, messengers, and website;
- ability to tag the prospects automatically and assign chats to specific agents by rules;
- marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system.
Nachteile
That we need to pay extra for AI Editor.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great product for using Knowledge Base
Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request.
Vorteile
– native design,
– easy to organize Knowledge Base for clients (don't need any technical skills!),
– the ability to add not only text but also video for each instruction,
- online support, who is always in touch with every question we have.
Nachteile
Didn't notice any problems, but also need to say that we don't use full product functionality.
- Branche: Programmentwicklung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Elliminates all our support headaches
HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention.
Vorteile
It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents
Nachteile
Nothing to complain about so far........
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Time-Saving Bonus
HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.
Vorteile
A Time-Saving Bonus - HelpCrunch has simplified our customer support process
Nachteile
Everything works efficiently and without any issues.

- Branche: Programmentwicklung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Helpcrunch is a very efficient tool to deal with my customers
Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.
Vorteile
Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!
Nachteile
It would be great to have even more AI features
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Comprehensive Features at an Affordable Price
From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business!
Vorteile
HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast.
Nachteile
I did not find any significant flaws in Helpcrunch.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Must-Have Tool for Customer Support Teams
A very convenient service that is constantly evolving.
Vorteile
We were initially drawn to HelpCrunch for its live chat feature, but the AI Editor truly was a great bonus. It's intuitive and helps us maintain a consistent tone in all our communications. Highly recommended!
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good overall
We have seen a dramatic rise in the quality of our communications with customers during business hours.
Vorteile
Good solid connections with customers. Feel comfortable to know they have received some information.
Nachteile
Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.
Antwort von HelpCrunch
Hey Vincent! Thanks a lot for the review and the feedback!
Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not.
Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Intuitive Interface and Insightful
Vorteile
Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management.
Nachteile
I didn't notice anything I wouldn't like

- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Have been using HelpCrunch for over 2 years now
Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software
Vorteile
* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants
Nachteile
None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema
Antwort von HelpCrunch
Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :)
We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference.

- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to Use.
We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform.
Helpcrunch offers a great way to achieve our marketing as well as business goals.
Vorteile
The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.
Nachteile
We are expecting some features around:
1) Connecting a custom email domain.
2) Reports for auto messages.
Antwort von HelpCrunch
Thanks for your review, Puneet!
We're pumped you're seeing success with your marketing automation campaigns.
We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement.
Stay tuned!

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Inexpensive alternative to Intercom
I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs.
Vorteile
Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.
Nachteile
Nothing specific that I dislike - more native integrations would be nice though.
Antwort von HelpCrunch
Appreciate your thoughts, David!
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Awesome
My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this.
Vorteile
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100%
Nachteile
I honestly liked everything about this application.
Antwort von HelpCrunch
Thanks for your review, Jonathan!

- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The best live chat software I have ever used
The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use.
The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience.
Vorteile
I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Nachteile
I don't have any problem with the software but would love to see more languages and integrations.
Antwort von HelpCrunch
Thanks for your review!

- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Useful live chat for web app based SMBs
We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it
Vorteile
Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions
Nachteile
We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Absolutely perfect
Vorteile
The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools.
Nachteile
The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website.
Antwort von HelpCrunch
Hi Dave! Thanks much for the detailed review.
Ease of chat setup is definitely important for us and our users.
We're working on the mobile app notifications improvements already, we'll keep you updated!
- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy way for me to keep track of customer support and general help.
It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster.
Vorteile
It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.
Nachteile
The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.
Antwort von HelpCrunch
Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;)

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
I makes new opportunities possible
Vorteile
The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.
Nachteile
You can't combine the software with other tools like messenger so you have one tool for all your support questions.
Antwort von HelpCrunch
Thanks for the review, Bob!
Great to hear your visitors and your team enjoy using HelpCrunch chat.
Facebook Messenger integration is coming soon!
We will notify you when it's out.

- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great tool for my business
These guys are very responsive to all my team’s requests.
For the price they ask, it’s definitely one of the best software.
Vorteile
I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.
Nachteile
0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!
Antwort von HelpCrunch
Very nice of you! Thanks for the great feedback

- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Truly the best software out there
11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click.
Also, according to visitors, they had top notch thanks to HelpCrunch.
Vorteile
I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥
While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)
Nachteile
Everything is good, there’s truly nothing I dislike.
Gründe für den Wechsel zu HelpCrunch
Value for money.Antwort von HelpCrunch
Your review made our team's day!
Thanks much, Lazar :)

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great value for money
It's a great product, especially when you consider its fairly low price.
Vorteile
- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style.
- Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.
Nachteile
Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.
Antwort von HelpCrunch
Thanks Natalia!
We're happy to have you among our customers.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
An awesome livechat tool
Awesome tool, within the budget, if you are looking for a LiveChat tool go for it
Vorteile
I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more
Nachteile
User is able to return to chat even after we block them
Antwort von HelpCrunch
Thanks Madhu!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
HelpCrunch Delivers Without the High Costs
Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too.
Vorteile
The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss.
Nachteile
Would love more flexibility with the automation rules.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great for customer care and chat
Vorteile
Bring able to keep all customer communications together in one place
Nachteile
Nothing. It all has worked perfectly. And when it didn't customer support were quick to help

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de support Chat
Vorteile
C'est une plateforme très intéressant pour la communication et avec un chat direct parfait .Un marketing très efficace et automatique et permet d'intégrer d'autres logiciels
Nachteile
Un très bon logiciel avec une version gratuite et très spéciale. Je n'ai pas d'inconvénients

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Logiciel d'aide de service client
Vorteile
HelpCrunch est un très bon produit pour aider les entreprises et les prospects pour trouver de solution ensemble avec de très bonnes fonctionnalité et très simple à utiliser. Je suis très satisfait
Nachteile
C'est un très bon produit et je n'ai rien à reprocher pour le moment après avoir utilisé

- Branche: Gewerbeimmobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de Chat direct
Vorteile
C'est une meilleure plateforme de communication clients très performante et facile à utiliser pour intégrer d'autres logiciels. Offres une bonne fonctionnalités automatique des mails
Nachteile
J'adore HelpCrunch pour ses multiples fonctionnalités. Je n'ai pas eu de problème pour le moment

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Un logiciel parfait
Vorteile
HelpCrunch est un meilleur produit de Chat direct très simple et facile à utiliser et permet de gérer le service client avec des mails automatiques
Nachteile
Un très bon produit mais je rencontre quelques burgs lors de se connecter

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de gestion clientèle
Vorteile
Un produit magnifique et simple à utiliser permettant les chat direct avec une qualité d'interface utilisateur et facile à déployer et à intégrer d'autres produits.
Nachteile
C'est le top produit de la gestion clientèle . Je le recommande
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de gestion d'entreprise
Vorteile
HelpCrunch est un bon logiciel, facilite la bonne gestion des connaissances d'une entreprise, très rapide et fiable.
Nachteile
Je le recommande, je n'ai pas une grande chose à y reprocher.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Vorteile
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Nachteile
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
In Betracht gezogene Alternativen
LiveChatWarum HelpCrunch gewählt wurde
We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.Zuvor genutzte Software
IntercomGründe für den Wechsel zu HelpCrunch
(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.Antwort von HelpCrunch
Thanks a lot, Grant!
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Way to improve HelpCrunch
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Vorteile
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Nachteile
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
In Betracht gezogene Alternativen
tawk.toGründe für den Wechsel zu HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Antwort von HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good but app can be better
I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.
Vorteile
I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.
Nachteile
I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)
Antwort von HelpCrunch
Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)
We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Vorteile
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Nachteile
There is nothing I can list here :) Like... really nothing :)
Zuvor genutzte Software
DriftGründe für den Wechsel zu HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Antwort von HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Sales Acquisition and Retention With HelpCrunch
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Vorteile
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Nachteile
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
In Betracht gezogene Alternativen
IntercomGründe für den Wechsel zu HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Antwort von HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
Vorteile
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.
Nachteile
It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.
In Betracht gezogene Alternativen
FreshdeskWarum HelpCrunch gewählt wurde
The former company I was using for support tripled their prices without notice. It was a real shock to see a company that was apparently 'for the little guy' change things up like this, and when I contacted their support about it, they said I had been given plenty of notice and really just seemed disinterested in the fact that we are a startup like they are, and every dollar matters. This whole experience really left a bad taste in my mouth so I've been on the lookout for a new support system for a while.Gründe für den Wechsel zu HelpCrunch
It was recommended in a private group I'm in.Antwort von HelpCrunch
Thanks so much for the kind words, Mitch!

- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.
The best option for small businesses
Vorteile
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups.
Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.
Nachteile
Sending verified emails from our own domain would be good to have. However, support agents say it is coming.
Warum HelpCrunch gewählt wurde
PricingZuvor genutzte Software
IntercomGründe für den Wechsel zu HelpCrunch
Great price, has everything I need, ease of use, best customer supportAntwort von HelpCrunch
Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Itegrated cost effective solution very suitable for SMB
Vorteile
Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).
Nachteile
Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.
In Betracht gezogene Alternativen
LiveAgent, Freshdesk, Freshchat, EngageBay CRM, Crisp und LiveChatWarum HelpCrunch gewählt wurde
HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)Gründe für den Wechsel zu HelpCrunch
Met all requested features. Affordable price. Best quality / price ratio.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Awesome Value for the Money
Vorteile
If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.
We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.
Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.
The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.
Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.
It's easy and pleasent to use. I highly recommend
Nachteile
I can't say something bother us, I like the app and is easy to use.
Antwort von HelpCrunch
Appreciate your review, Leonardo.
We're building HelpCrunch to help businesses like yours to solve the exact problems you described.
Glad that you're able to centralize customer support and generate more leads for your business with the tool.
All the best!
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Vorteile
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Nachteile
- No Drip email marketing implemented (well, not yet as of 12/2019)
In Betracht gezogene Alternativen
IntercomWarum HelpCrunch gewählt wurde
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Antwort von HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Has promise
Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something.
Vorteile
Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to
Copy intercom so if you would like someone similar to intercom this software could suit.
Nachteile
Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be
- Branche: Fotografie
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Excellent chat software for your Wordpress site!
Vorteile
Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.
Nachteile
I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.
Antwort von HelpCrunch
Appreciate the kind words, Peter!

- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great live chat and email marketing software
Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.
Vorteile
- Having all the features we need in one platform
- The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before.
- Emailing our existing users and checking reports
- Tracking performance of our agents is super easy
- Pretty low pricing
- Great support team
Nachteile
We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.
Antwort von HelpCrunch
Thanks for a detailed review!
- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
The Bread and Butter for your digital support team.
Vorteile
UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.
Nachteile
More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.
Warum HelpCrunch gewählt wurde
Better DesignZuvor genutzte Software
LiveChatAntwort von HelpCrunch
Thank you for the review!

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Amazing software!
Great overall experience.
Vorteile
As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.
Nachteile
Nothing yet! We like all the features and supper is great.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu HelpCrunch
Pricing and ease of use.Antwort von HelpCrunch
Glad to have you on board, Timothy!
- Branche: Zeitung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Very good software that drives customer interaction
Very pleased. Nice people, good software and good value for money.
Vorteile
I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.
Nachteile
I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.
Warum HelpCrunch gewählt wurde
I found it to be a little more difficult to use and very expensive.Gründe für den Wechsel zu HelpCrunch
I liked the integration of a help desk with the news.Antwort von HelpCrunch
Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.
And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.

- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Overall an awesome chat tool!
Easy to setup, no learning curve needed, our sales people cant live without it.
Vorteile
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.
Support is great by the way
Nachteile
A few improvments can be introduced the mobile user experiences but these are not critical at all
Antwort von HelpCrunch
Thanks a lot Max! We're happy to have Invisible on board.