JivoChat

Vorteile

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Nachteile

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

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Warum JivoChat gewählt wurde

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Vorteile

A flexibilidade da ferramenta e as integrações.

Nachteile

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Vorteile

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Nachteile

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Vorteile

Agilidade na implantação e facilidade no uso. layout com experiência perfeita para o atendente e para o cliente final.

Nachteile

Poderia ter algumas integrações nativas com plataforma de ecommerce.

Vorteile

O Jivochat se mostra uma ferramenta muito boa para uso, sendo simples, prática, usual e acessível

Nachteile

Gosto bastante. Por enquanto nada a reclamar

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