JivoChat

Vorteile

Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.

Nachteile

Apps can be done better, and you have to log in too often in my opinion.

Vorteile

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Nachteile

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Vorteile

JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication.

Nachteile

JivoChat sends very many notifications and alert.

Vorteile

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Nachteile

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Vorteile

Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful.

Nachteile

I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying.

Vorteile

Easy and fast operation. Simple installation. Customizable settings.

Nachteile

They take a while to respond to customer support requests. Maybe it could be better in this regard.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Handling soical media platforms to support clients at in the shortest time possible

Nachteile

High charges on other packages with important features

Vorteile

it provides enough security for site visitors

Nachteile

The only problem is updating the softw are

Vorteile

The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. Using it through mobile was an extra plus to our overall experience.

Nachteile

We would like a detailed manual with examples of use for all features.

Vorteile

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Nachteile

There is a slight learning curve due to the array of features available.

Vorteile

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time

Live preview of messages before user sends them is vital in creating faster responses

Nachteile

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

Vorteile

Jivo has canned responses which makes it faster to respond to clients using the canned responses

Nachteile

Tool is so easy for me, does not have an issue yet with it

Vorteile

Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Nachteile

Pricing per agent per month makes it hard for smaller businesses to use

Vorteile

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Nachteile

I would like to start seeing more integration possibilities with different platforms, and share of information.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu JivoChat

Vorteile

We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Nachteile

The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

In Betracht gezogene Alternativen

Warum JivoChat gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu JivoChat

Vorteile

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Nachteile

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Vorteile

It’s flexibility and continuous improvement

Nachteile

The mobile app is a bit troubling. and needs improvement.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu JivoChat

Vorteile

Easy to use - until you need help - then they vanish

Nachteile

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu JivoChat

Vorteile

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.
The contact we have with the client, gives much more confidence and credibility to the work.

Nachteile

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

Vorteile

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Nachteile

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Vorteile

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Nachteile

The rumors that in future we couldnt recive anymore our chats in email.

Vorteile

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Nachteile

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Vorteile

This tool helped me increase my sales through my website at the moment I installed it on my website.

Nachteile

Don't keep the chat history more than two months

Vorteile

The skin for end user on our website and how is easy to set up it.
I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.

Nachteile

Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message

Vorteile

- The triggered chat
- Ease of installation
- Filtering of transcriptions

Nachteile

- My company don´t have any cons about this software.

Vorteile

Me gusta la sencillez con la que se puede configurar un chat con JivoChat. Siempre que realizo un lanzamiento o venta importante, uso esta herramienta para ofrecer una opción visible de atención al cliente 24/7 en la página de ventas. La función de mensaje emergente incentiva la interacción de los visitantes, y así resolver sus dudas al instante en caso de estar en línea. Una ventaja es que no necesito estar conectado todo el día. Si alguien interactúa durante mi inactividad, el chat solicita su nombre y correo para posteriores contactos. También es muy útil la información que entrega del usuario, como su localización y visitas a la página. Además, el poder visualizar lo que el usuario escribe antes de enviarlo me ayuda a anticiparme en la conversación, mejorando la experiencia y fluidez de las respuestas.

Nachteile

La herramienta está genial, pero sería ideal si incorporaran un sistema de gestión de solicitudes o tickets. Esto facilitaría la resolución y el seguimiento de problemas de soporte más complejos.

Vorteile

The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster

Nachteile

It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address

Vorteile

C'est une superbe application formidable très performant qui propose une solution de chat en direct et de messagerie électronique très efficace. Permet de discuter via chat en ligne , appels téléphoniques et des e-mails d'entreprise. J'adore

Nachteile

C'est une meilleure solution de chat mais dommage le logiciel n'est pas disponible dans tout pays , ce logiciel est un peu coûteux pour moi . Je vous le recommande

Vorteile

Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites

Nachteile

I have no issue with the software at the moment, I like the software

Vorteile

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Nachteile

Nothing at the moment because tool meets my needs

Vorteile

You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward

Nachteile

It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations

Vorteile

I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Nachteile

Only the statistic, they are basic. But, with all the tools I have it is compensated.

Vorteile

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Nachteile

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Vorteile

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Nachteile

I like everything about the software but I would love to see new features like blue seen option would be great

Vorteile

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Nachteile

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Vorteile

Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.

Nachteile

The design is a bit obsolete. Hope they will improve that.

Vorteile

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Nachteile

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Vorteile

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Nachteile

Brand removing is not available for my subscription

In Betracht gezogene Alternativen

Warum JivoChat gewählt wurde

Gründe für den Wechsel zu JivoChat

Vorteile

Tem tudo para funcionar perfeitamente, mas não funciona. Gosto muito da interface, acho super funcional, a integração do CRM é boa, poderia agregar mais funções mas as existentes estão ok.

Nachteile

Precisamos contatar o suporte praticamente todos os dias, a cada nova atualização para manutenção o software leva uma semana para estabilizar, já perdemos uma quantidade absurda de vendas devido os erros que ocorrem ao enviar documentos e imagens, ou mesmo quando os clientes entram em contato pelo chat ou WhatsApp e não recebemos as mensagens, basicamente são estes os problemas, mas são problemas gravíssimos.

Vorteile

I like it because it allows me to see who is visiting my website and from which location.
If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.
It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Nachteile

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Vorteile

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Nachteile

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Vorteile

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Nachteile

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Vorteile

I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Nachteile

I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.

Vorteile

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Nachteile

The mobile app has some trouble to make calls

Vorteile

Fácil integração com vários CMS que a agência utiliza e recomenda aos nossos clientes.

Nachteile

Valor cobrado poderia ser um pouco mais baixo.

In Betracht gezogene Alternativen

Warum JivoChat gewählt wurde

Gründe für den Wechsel zu JivoChat

Vorteile

Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support.
Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Nachteile

I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Vorteile

you need very low effort to setup and integrate the web widget to our self developed applications.

Nachteile

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Vorteile

A flexibilidade da ferramenta e as integrações.

Nachteile

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Vorteile

easy to use.efficient.extremely necessary in a company.

Nachteile

the price could be more attractive......

Vorteile

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Nachteile

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.