Nutzerbewertungen im Überblick

Über SysAid

SysAid ist eine cloudbasierte IT-Service-Management-, Servicedesk- und Helpdesk-Lösung, die Nutzern in Unternehmen aller Größen und Branchen dabei hilft, technologiebezogene Probleme zu lösen. Zu den wichtigsten Funktionen...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,5
Bedienkomfort
4,5
Kundenbetreuung
4,5

Nutzerbewertungen zu SysAid durchsuchen

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Christopher
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
3
Kundenbetreuung
4

5
Bewertet am 12.7.2018

Great for the budding IT - Requires some knowledge

Vorteile

I loved this software, once you got beyond the intial setup, it made ticket creations, assignment, and conclusion very easy.

Clients loved being able to create tickets for issues rather than having to pick up a phone, text, or send an e-mail in hopes someone responds. Now they can quickly check the status of a ticket, add notes/screenshots, see response times, and know when work has been completed.

Customer support was very helpful, even on the free version to any questions I had.

Nachteile

Setup. Oh boy setup. This software requires a few hours of initial setup time, web server configuration, and an idea of how you want your workflow to happen.

You'll need to provide clients with a small tutorial on how to use it, but once you get over that hurdle it's easy going.

peter
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 5.9.2022

My Personal Experience With SysAid ITSM TOOL and CMDB

SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.

Vorteile

The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.

Nachteile

I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)

In Betracht gezogene Alternativen

ServiceNow

Warum SysAid gewählt wurde

Cost and SysAid promise of meeting our CMDB requirement

Gründe für den Wechsel zu SysAid

Cost and SysAid promise of meeting our CMDB requirement
Rafael
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 12.7.2017

Not so great customer service.

A help desk solution in which none was being used by the companies I worked in.

Vorteile

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Nachteile

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times.

I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support.

Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Die besten Alternativen zu SysAid

Lisa
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.6.2023

Easy maintenance tracking all customer tickets while tracking employees at the same time!

Overall, I've been very happy with SysAid. My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with little or no effort.

Vorteile

I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is working on the ticket at all times. We also use SysAid to enter all details in our hosting environment, i.e. user name, email address, login info and server customer is using. We an easily track all details for our hosting environment on one screen.

Nachteile

I do wish that all windows had the same criteria for searching customer names.

Edward
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 15.11.2021

ITIL Compliant ServiceDesk System with user-friendly self-service portal

SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

Vorteile

-Ticket registration and tracking
-Workflow management
-Self-Service portal
-Reporting and Feed-back/Notification
-ITIL-Compliant
-Flexible and Customizable

Nachteile

-Workflow Design is powerful but has a learning curve

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und TOPdesk

Gründe für den Wechsel zu SysAid

We had ample experience previously with SysAid and when we evaluated the alternatives. We went for the "old trustworthy" but were also surprised that everything we were looking for in the alternatives was in the latest version of the tools we already had so we upgraded to that latest version.
Charles
  • Branche: Öl & Energie
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2020

The Impact of SysAid

My overall experience on SysAid has been awesome, however, there are some challenges been faced

during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of

the professional support, but however, there is a user-guide to help.

Vorteile

The features I like most about the software is the Advanced reporting, It helps

to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service

been used mostly etc. It also gives room to have full control as desired.

Nachteile

The Features that should be improved is unable to filter the customized field which is the most

the critical feature that is important.

For instance, when an additional feature is created manually separate from the original features,

it is difficult to filter. for the implementation to take place, it will fee for a professional

support as it is concluded as a project.

In Betracht gezogene Alternativen

Lansweeper

Warum SysAid gewählt wurde

It was switched because there are some features required for the operation which is not available.

Zuvor genutzte Software

Spiceworks

Gründe für den Wechsel zu SysAid

We chose SysAid over Spiceworks, because it contains more features.
Tim
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 20.1.2021

Not the bigest name but a full featured surprisingly good solution

I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.

Vorteile

Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.

Nachteile

Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.

Hitesh
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.6.2020

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for...

We have been using SYSAID since 2012. It was easy to implement and roll out to the business. Today even our [SENSITIVE CONTENT HIDDEN] uses SYSAID to log tickets for issues.

Vorteile

Ease of use and setup with Asset management/Projects modules which are easy to use

Nachteile

The reporting tool exports to Excel 2003 format. needs updating to Excel 2016 or higher

In Betracht gezogene Alternativen

Zendesk Suite

Warum SysAid gewählt wurde

Cumbersome, slow, unusable and not user friendly

Zuvor genutzte Software

BMC Helix ITSM und Zendesk Suite

Gründe für den Wechsel zu SysAid

Cost and as its based out of Europe, No VAT to pay giving a huge cost saving.
James
  • Branche: Hochschulbildung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 7.10.2019

SysAid Review

We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Vorteile

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

Nachteile

Workflow management is a little outdated and has a bit of a learning curve.

In Betracht gezogene Alternativen

Jitbit Helpdesk

Warum SysAid gewählt wurde

Lack of capabilities in tracking, tiering, asset management, and CMDB.

Zuvor genutzte Software

Jitbit Helpdesk

Gründe für den Wechsel zu SysAid

Price and capability.
John
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.3.2022

Our everyday with SysAid

I have been very enrolled on the use of this software since day one. First as an user, then as an admin, then as the one in charge of support and maintain it. It has been easy to be involved on all the stages and the communication with the Support team, has been also a key for the success we have.

Vorteile

It is easy to use. No need to be doing tedious installations, and is very reliable. We use it every day, around the globe, and we don't have issues with time zones or sync.

Nachteile

What I have used so far has benn great. We need to continue to implement all the features on it.

In Betracht gezogene Alternativen

ServiceNow

Gründe für den Wechsel zu SysAid

Price and it offers all what we were looking for.
Winners
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2022

User friendly and email integrated

Excellent, meet its expectation

Vorteile

Fast, reliable customer support
User friendly, keep tracks of time time spent on the project and notifying other users
Email interacted keeps tracks of new updates

Nachteile

There lot of template on the admin site that you need to configure according to your company goals, you will need more knowledge on the admin site to configure according to your company specification

In Betracht gezogene Alternativen

Freshservice, SolarWinds Service Desk und JIRA Service Management

Gründe für den Wechsel zu SysAid

Company Client SysAid integration Email alert notification Project Management
Sanjay
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.9.2020

SysAid Review by Sanja Campbell of Jamaica Stock Exchange

Overall it has been great. Our admins have greater visibility of the tickets submitted. our end users love the product as well.

Vorteile

tracking of tickets and issues are simple.
centralized hub. I can send messages and update my tickets from one location
I like the live chat feature as well
the auto notifications make my life easier as well

Nachteile

I cant think of an element i do not like.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und Zendesk Suite

Gründe für den Wechsel zu SysAid

cost was competitive features provided were superior in comparison to the competition
Clay
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

2
Bewertet am 1.2.2021

SysAid

Compared to other ticketing software this is not a good product and I would not recommend it.

Vorteile

I like the idea of combining the ticketing system and remote access platform. If designed correctly, it could be extremely beneficial.

Nachteile

I do not like the over functionality of SysAid. The interface is extremely antiquated and is very hard to navigate. Also, dealing with tech support has not been pleasant. Our account manager is great, but outside of them, no one seems to care about the finished product.

Paul Alejandro
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 29.5.2020

The easy way to manage service in all areas of your Enterprise

Using SysAid our technicians give support to our customers in an easy way and using the mobile version they can document the actions executed when are out of the office

Vorteile

Easy Customization, quick deployment and go live, is very helpful to manage the service not only in IT, the rest of the areas too standarizing the way to give the service.

Nachteile

I think can be better the dashboard customization.

In Betracht gezogene Alternativen

InvGate Service Desk, Freshdesk, ServiceNow und Zendesk Suite

Gründe für den Wechsel zu SysAid

Is the best relation of cost vs functionality and is easy to implement.
Lunzayiladio
  • Branche: Bankwesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.10.2020

Best Helpdesk Ever

I work whit this platform onPremise, for a years, and I find verry suitable for our organization

Vorteile

Clean, fast, flat, elegible, support works fine and fast

Nachteile

Some limitations on customize somes reports

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus

Warum SysAid gewählt wurde

We found that SysAid fullfill our needs

Gründe für den Wechsel zu SysAid

price, simplicity, efficiency, easy managment
Atul
  • Branche: Computer-Software
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 18.2.2023

SysAid is a fantastic utility and simple to use program

In the IT department, we must keep track of internal initiatives as well as user concerns and complaints. That problem is resolved for us by the ticketing solution, which is actually extremely helpful. We had a problem with the performance, and their personnel promptly fixed it. We also had some problems with the conversations, and I appreciate that there are options to add extra timers. This is enabling us to focus completely on tickets and prioritise our workload so we are not inundated with requests via IM. It is also assisting us in setting up a procedure for our users to raise tickets.

Vorteile

The user-friendly design and all of the features are accessible. has many choices for both administrator and end-user users, dedicated support, and is in line with the newest technology. The ease of use for both our end users and the IT administration staff. The system has all the features and capabilities required in an ITSM application. The new self-service site is excellent with Incredible customization when it comes to ticket templates. you to build as many categories as necessary to suit your needs.

Nachteile

The dashboard, reporting, and design should all be enhanced. Further features may be added to reports and dashboards, and the build could be modified to conform to the new designs. The user interface gives off the impression that a fresh, contemporary style is being implemented. The patterns and styles of several pages vary. The product uses three or four distinct designs overall.

jason
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.6.2022

Reasonably priced and fully featured

Vorteile

SysAid offers excellent customer service and support, my tickets are responded to within an hour and all issues that have arisen during our usage have been resolved to a satisfactory level. The product is highly customizable, but many features are too complicated to be done by the end user, and a professional services package will need to be purchased.

Nachteile

Our organization has a PC and Android environment, SysAid offers an agent to install on the PC's to collect information for asset management and support, but it does not offer an app to install on Android devices.

Leonel
  • Branche: Einzelhandel
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2019

A great IT service management tool

for years we needed to get KPI's based on the support workload for the IT team, now we can have them with sysaid

Vorteile

easy to use tool for end users, and capabilities for reporting services

Nachteile

very restricted directly access to database.

In Betracht gezogene Alternativen

Spiceworks

Warum SysAid gewählt wurde

cloud service

Zuvor genutzte Software

GLPi

Gründe für den Wechsel zu SysAid

Cost of implementation
Verifizierter Rezensent
  • Branche: Baumaterial
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 11.6.2020

good ITSM System

Vorteile

the ability to be able to build and setup the system without hire new employees

Nachteile

the workflow and the asset managements not intuitive

In Betracht gezogene Alternativen

ServiceNow

Zuvor genutzte Software

BMC Helix ITSM und ServiceNow

Gründe für den Wechsel zu SysAid

price and local integrator
Paul
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.6.2020

An invaluable tool for the management of IT Support

The remote control feature as assisted us a lot in the current Covdi-19 lockdown and Sysaid as still allowed us to provide the end users with IT support while still working from home.

Vorteile

The ease of use for the end user, and opening up of several ways of communication between the end user and support team, and the ability to keep the end user upto date with the progress of their submitted ticket.

Nachteile

customising some areas can be a little complex, I'm sure will get easier with more use.

Phil
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 17.11.2022

Affordable IT management tool for education users

SysAid helps us deliver a support service with ease. The self-service portal really helps provide a central support hub where our end users can request further support or a variety of self-support material which we've pre-populated. Our overall experience both with the software itself and the support from SysAid has been brilliant.

Vorteile

SysAid is so easy to setup and, right out of the box, guides you through an easy installation process (we use the on-prem version) Our end users interact positively with a well designed web GUI and local system agent. The green desktop icon is our 'go to' for support and certainly plays a big part in our support service offering.

Nachteile

Minor things really, we've used this software for a while now and grown as a support service with it. With regard to upgrade paths, we'd like to see a single 'rollup' upgrade rather than incremental patches as this would help to reduce our downtime. Some further customizations (branding) to the GUI would also be great, different themes for instance.

Coy
  • Branche: Baumaterial
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2020

SysAid is a Great ITSM that provides a robust, feature rich experience

Vorteile

SysAid has been instrumental in unifying the ticket and request workflows. Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive. We consider them a strong ally in assuring that our IT departments can provide the best service to our teammates.

Nachteile

SysAid is a resolutely stable system. It does everything its advertised as doing in a feature rich and robust manner. If I had to pick a critique its more along the lines of evolutionary. SysAid's features and visuals are currently being updated. This process is conducted in a manner as to not cause issues with various parts of the system. The consequence of this are various applications of a component in different manners in different "subsystems". This is smart on the company's part as it does not disturb any functionality of the overall system. For back-end administrator's, this transition can take adjustment as you jump from configuring various features. These changes are seamless in application for end users and administrators.

Jonathan
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.10.2019

Sysaid Rocks

Vorteile

Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require notification to multiple departments. With Sysaids self-service unlock you don't need another app to allow user unlock their accounts and this saves on the footprint on your device with only one agent. and with escalation rules and routing you can automate communication to users.
And lastly its asset management allows me to proactively monitor my servers and devices plus it keeps my asset inventory up to date

Nachteile

The project module needs some love and attention i don't find it works well for me compared to simple tools like trello. But in saying that it's a minor issue.

Ryan
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 21.6.2022

sysaid is een goede helpdesk programma

good program

Vorteile

ticket mangement when there is a new ticket its by not assigend and thats the first thing you see when you start up sysaid. asset list is very easy to use.

Nachteile

its hard to find old tickets back cuase when i need to search what has done to that one thing the ticket has already been closed and i don't know the number of the ticket

In Betracht gezogene Alternativen

TOPdesk

Gründe für den Wechsel zu SysAid

teh interface looks better to me
José
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.12.2020

SysAid, the application-oriented application of ITIL easy to implement.

Two years ago we had the need to show KPIs of our SLA's at the service level and the use of the BI section was very useful. Likewise, we needed to create and organize our service catalog and this year with that added administration and catalog creation we solved the problem that the user misplaced the categories.

Vorteile

At present, we have implemented the processes of incidents, requests, change control, knowledge base and other options that SysAid has, the implementation and configuration of these modules is completely friendly and they are adaptable to the needs that the company demands of us.

Nachteile

We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department, requires us how to handle major incidents in the application, the latter as a requirement of functionality for the year 2021

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