Über SysAid

SysAid ist eine cloudbasierte IT-Service-Management-, Servicedesk- und Helpdesk-Lösung, die Nutzern in Unternehmen aller Größen und Branchen dabei hilft, technologiebezogene Probleme zu lösen. Zu den wichtigsten Funktionen gehören Helpdesk-Automatisierung, Asset-Management, Patch-Management, Netzwerküberwachung, Berichterstattung und Leistungsanalyse mit anpassbaren Dashboards. Die Lösung kann vor Ort bereitgestellt werden.

SysAid ITSM bietet Managementfunktionen für Vorfälle, Probleme, Änderungen, Service-Level-Ziele und Lösungswissen. Die Anwendung bietet auch Funktionen wie Self-Service-Portal, Zurücksetzen von Passwörtern und Automatisierung von Servicedesk-Prozessen. IT-Asset-Management-Funktionen umfassen mobile Geräteverwaltung, Patch-Management, Hardware- und Netzwerküberwachung sowie Netzwerkerkennung.

SysAid bietet Standard- und nutzerdefinierte Berichte zu Leistung und Status im Zusammenhang mit Vorfällen, Problemen, Qualität, Projektaufgaben und mehr. Die Lösung bietet die Integration in Anwendungen von Drittanbietern wie Salesforce, SAP und Google Apps. SysAid bietet auch eine mobile App für die Remote-Nutzung.

Unterstützung ist per Telefon, E-Mail und über eine Online-Wissensdatenbank verfügbar.

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SysAid Preis

SysAid bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SysAid ist ab 79,00 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für SysAid

SysAid Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,6
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
4,5
5 von 441 Bewertungen Alle Bewertungen anzeigen
Edward
Edward
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 15.11.2021

ITIL Compliant ServiceDesk System with user-friendly self-service portal

SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

Vorteile

-Ticket registration and tracking
-Workflow management
-Self-Service portal
-Reporting and Feed-back/Notification
-ITIL-Compliant
-Flexible and Customizable

Nachteile

-Workflow Design is powerful but has a learning curve

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und TOPdesk

Gründe für den Wechsel zu SysAid

We had ample experience previously with SysAid and when we evaluated the alternatives. We went for the "old trustworthy" but were also surprised that everything we were looking for in the alternatives was in the latest version of the tools we already had so we upgraded to that latest version.
Cynthia
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 27.11.2023

Sys-Aid

Using Sys-Aid has been easy and overall a great experience.

Vorteile

Sys-Aid was easy to configure and allowed us to customize to exactly what we needed for our Help Desk Tickets. It allows us to track fields, build reports, have built in approval workflows. It helped to reduce manual tracking of approvals for requests.

Nachteile

Building in some of the New Hire and Separation workflows got a little complicated. Once we upgraded to a newer version, the workflow automation help was much clearer and helped us to get workflows built.

Rafael
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 12.7.2017

Not so great customer service.

A help desk solution in which none was being used by the companies I worked in.

Vorteile

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Nachteile

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times.

I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support.

Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Arun
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.11.2023

SysAid - The Lion King Of Ticket Managment

Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks!

Vorteile

1. Communication with End Users with Email Integration
2. Ticket management (Ticket routing, Status Updates etc)
3. Ticket Administration (Reports, Surveys etc)

Nachteile

1. UI is pretty Old
2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of.
3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.

In Betracht gezogene Alternativen

Jira

Gründe für den Wechsel zu SysAid

JIRA is good for managing Sprints but SysAid is quite easy to use and manage the tickets.
Thomas
Thomas
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.6.2019

SysAid - Simple Solution, Big Outcome

The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Vorteile

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Nachteile

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Warum SysAid gewählt wurde

No longer fulfilled our growing list of requirements.

Gründe für den Wechsel zu SysAid

Cost and Versatility

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