ManageEngine Endpoint Central

Vorteile

Dashboards with real-time information on the vulnerability status of my endpoints. It allows you to have a real status and take action directly on the computers affected by a vulnerability from the same console.

Nachteile

OS deployment is not compatible with Linux operating systems

Vorteile

Easy to setup
Straight Forward no complex setup
The agent uninstall OTP

Nachteile

Sometimes when renaming a computer, i doesnt reflect on the portal

Vorteile

ManageEngine Endpoint Central did it's job. It patched our systems.

Nachteile

The UI is incredibly frustrating to get used to. Very cluttered and not sure where the things I need are at.

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Vorteile

The depth and breath of the tools, functions and features that Endpoint Central provides, couple that with a very appealing cost and it's a great tool.

Nachteile

Support. Online documentation is... different. There can be several documents for the same process or documents that have been superseded by others but ManageEngine doesn't date stamp so it's difficult to tell. Also getting support can at times be difficult, it's mainly online chat and there can be some communication differences. Overall it's there but sometimes difficult.

Vorteile

Made patching easy with controlled environment

Nachteile

Linux patch decline features not there
Little Complex
Custom reports option to be add

Vorteile

-Very good price versus other software's in the market.
-Compatibility to work with MAC devices
-We can setup profiles to custom the MAC devices
-We can use the module to remote desktop to Windows/Linux/MAC
-We can use the module to deploy patches to different OS
-We can install the software "on-promise" to keep all data in ours systems

Nachteile

-To setup all the agent and the policies is a little difficult with to lot menus and options.
-The reports generated by the software can be better.

Vorteile

This software is very easy to use and meets the needs of the organization

Nachteile

The form of updating the agents is a bit problematic, there should be an option to update not all of them at the same time

Vorteile

Easy to understand and easy to configure.

Nachteile

Mobile device managment device geo location tracing is not working as expected.

Vorteile

We can efficiently manage our endpoints from a single dashboard, making it easy to utilize features like BitLocker and Remote Support.

Nachteile

Price is high. We need more discounts from the vendor

Vorteile

Works as expected, does a great job updating our servers and user devices.

Nachteile

- Chat support could be improved to include more thorough diagnostics

- old versions of patches for orphaned devices can be problematic.

Vorteile

The number of capabilities baked into this platform is unmatched.
Ease of use in adding applications to the Prohibit Software list and have them get auto uninstalled in such a time saver and great help for maintaining compliance.
Automate Patch Deployment and its detailed statuses make tracking down and remediating issues a breeze while ensuring that all third-party applications and OS patches are always applied to systems.
One-click compliance configuration templates take the time-consuming work out of figuring out what best practice configurations should be applied to machines.
Device Control allows us to more securely manage external devices by allowing users to request just-in-time temporary access to use specific devices on specific machines.
App Control enhances our administrative capabilities by configuring Privilege application lists that can allow users to run apps with elevation permissions which was not possible with our existing tools.
Can go on but the Pros of this platform will be too long with so much value.

Nachteile

Custom reports can only be generated in a table format and don't allow graphs or charts to be added which is a bummer.
Threat & Patches dashboards cannot be customized (e.g., change order of blocks, add new blocks, filter by groups, etc.)

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Vorteile

Using Endpoint Central has made my life as an information technology administrator a breeze! Between the ease of access for our endpoints and the easy to navigate UI, Endpoint Central is awesome.

Nachteile

The only downside I can think of about Endpoint Central is the sales team at Manage Engine is relentless, if you try to demo a product you will be badgered for months by multiple sales representatives.

Vorteile

This is the best 3rd party patching tool in existence, nothing I have ever come across in 20 years of experience automatically manages and updates windows and 3rd party software and patches easier.

Nachteile

Licensing through a partner can be difficult, I would say just license directly through their sales department

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Vorteile

ManageEngine Endpoint Central is a powerful endpoint management solution that can significantly streamline IT operations.
Some of the Pros:-
1. Automation Capabilities
2. Scalability
3. User-Friendly Interface
4. Comprehensive Feature Set

Nachteile

Some of the Cons:-
1. Difficulties with the initial setup and configuration
2. Performance issues when managing a large number of endpoints
3. Delays in getting quick resolutions

Vorteile

Manage Engine makes it easy to manage endpoints and perform system updates , standardize administrator accounts do inventory . Endpoint gives users the power to do more with less time and effort

Nachteile

Some aspects of the patch management and os deployment are unclear but ManageEngine is actively committed to improving on these matters

Vorteile

We've been using Endpoint Central (UEM Edition with Security Add-on) for 3+ years now and there's no going back.

As a small team, having all of the tools we need to efficiently manage pretty much every device we own in one place is invaluable.

Nachteile

It's hard to think of anything I dislike about the product. Every now and again an updated agent rollout will go wrong and I'll have to manually remove and re-add those clients.

Vorteile

The main pro is the cost point. You're able to implement a lot of features and control a lot of things for very cheap. If you're a small company and trying to achieve compliancy with NIST 800-171 or anything else, I think this tool is a really amazing starting point.

Nachteile

In terms of the actual product, there isn't many cons. The biggest con is that interacting with people from support or ManageEngine can be a little weird. Just the other day someone from support called my cell phone for a meeting. I didn't mind it too much, but my phone was at 2%.

Vorteile

It's easy to use and manage, a lot of functionalities that help a tech support users faster and from everywhere.

Nachteile

Windows patches are approved on platform but still need testing on the customer side depending on the computer type.

Vorteile

one of the best system management tool we have ever seen. this is soluton for all our problems. must have tool for a sysadmin/network admin.
everything is on a single dashboard. super.

Nachteile

all is good, one of the best tool which has all the required features which we want to manage network even remote devices.

Vorteile

Manage engine UEM has assisted us immensely with patch management, which has eliminated manual patching of our servers via Windows(W.S.U.S).

To schedule an ad-hoc session, all that is needed is an remote session offered via the inhouse RMM tool, almost eliminating end user interaction.

We have also gotten on top of our application management via this tool, that assists end users to update their applications with minimal or no input from them, thereby reducing human interaction and errors.

The support when we have faced technical issues has also been top-notch and highly interactive.

Nachteile

Slow support, compared to other vendor like Microsoft of VMware.
Licensing fees can be bit less for a small SMB, they could go with a tiered pricing

Vorteile

I like the most that I don't need to be a product-specific specialist to use and manage the environment. It's very easy to use and deploy which makes the product usable by many technicians.

Nachteile

The product should improve it's compliance mechanism on endpoints because it'll add great value to the product.

Vorteile

the Support, the software is great dont get me wrong, but the support is amazing. imagine just clicking a button and getting realtime support via chat.. seems like a fairy tale right? well its a reality with this software.

the other benefits are just about every option you could desire is available, OS deployment, software deployment, self service portal, reports reports reports..

Nachteile

its a little overwhelming at first, until you have time to use it and learn. Can only add full license users, we wanted to just add a user to pull reports. that's not an option.

Vorteile

What I appreciate most about Manage Engine is the complete control it offers over all our devices from a single platform. I particularly value the ability to remotely access these devices as needed. The capability to test and deploy weekly patches and block applications in real-time has been a significant advantage for our company. The platform is incredibly user-friendly, and implementing upgrades has been straightforward. Additionally, the customer support forum has been instrumental in resolving any issues we encounter.

Nachteile

At times, the interface can be a bit unintuitive, but by using the guides on the ManageEngine portal or contacting technical support, we always manage to accomplish our tasks.

Vorteile

The price is one of the strongest points to purchase Endpoint Central, other options are much expensive. Remote Control is essential, and deploying software should also be. It has a lot of options and things you can do with it, but wedon't use them all.

Nachteile

When deploying software, or configurations, not always work... and sometimes it is a bit hard to find where the problem comes from... but everything is great.

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Vorteile

have a lot of working tools to help with manage AD and other administration. simple and nice GUI.

Nachteile

some reports need to be manually queried

Vorteile

This is an all-encompassing Endpoint Management solution that I've used in both my previous and current organizations. It streamlines the management of end-user devices (laptops, desktops, and mobile devices) as well as servers (Windows, Linux, and macOS), significantly boosting team productivity. Key features include Patch Management, Software Deployment, and Remote Administration with Remote Control capabilities. The platform offers a unified dashboard, allowing you to manage everything from a single interface. Additionally, its Mobile Device Management (MDM) functionality is particularly robust, and we prefer it over Microsoft Endpoint Manager for managing mobile devices. The solution is available as either an on-premises package or a cloud-hosted option (across the globe).

Nachteile

Given its broad range of features and capabilities, there is a learning curve for first-time users. However, ManageEngine offers professional training and certification to help enterprises ensure their staff is well-equipped with the necessary knowledge and skills before using the platform

Vorteile

Having used ManageEngine Endpoint Central (earlier known as Desktop Central) for over 5+ years, what stands out most is its all-in-one functionality for endpoint management. The platform is highly reliable for automating patch management, software deployment, and remote troubleshooting. It’s user-friendly and provides in-depth reports, helping us stay on top of system compliance and security. The remote control feature is robust, making it easy to provide quick support to end-users without interrupting their workflow. I also appreciate the regular updates and support provided by ManageEngine – they listen to feedback and consistently enhance the product. Overall, Endpoint Central has saved us a lot of time and effort, allowing us to focus on more strategic IT goals.

Nachteile

One notable limitation is the need for more integrations with other IT management and security tools. Expanding the integration options would make it easier to align Endpoint Central with broader IT ecosystems. Another area for improvement is aligning the cloud version's features more closely with the on-premise offering (like Endpoint DLP Module). While the cloud version is convenient, it still lacks some of the more advanced functionalities of the on-premise setup. Addressing these gaps would make Endpoint Central a stronger choice, particularly for organizations aiming to transition to cloud-first infrastructures.

Vorteile

We mainly use it for patch management and OS Deployment.

Nachteile

Patching process can be a bit flaky sometimes and hard to know why it failed on a certain computer

Vorteile

The ability to quickly gather data, inventory, as well as vulnerabilities and security concerns present on the network is invaluable. The remote access features are so handy and the time saved is amazing. It's like having another employee. Installation on our server was straightforward. We are still exploring all the things ManageEngine Endpoint Central can do, and we look forward to implementing it in our organization once we get approval.

Nachteile

Some of the patching processes are not intuitive. There is a learning curve to the entire program (which is expected), and it takes time and configuring to get some things working. While most failures point you to a solution to fix the issue, some error messages are vague, and solutions are not readily apparent. Sometimes failures to install a patch are left unexplained.

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Vorteile

The WIDE array of functionality that Endpoint central has is amazing. We run our helpdesk almost exclusively on it. It's almost too much at times, but it's fairly intuitive and really easy to use on a day-to-day basis.

Nachteile

Some on the licensing is a little strange. It's not a show stopper, but did take us a bit to figure out what components are under what tier and how licenses are handled per-device/technician.

Vorteile

Every aspect of the product and its features are amazing and a one stop solution for all your IT needs to take full control of the endpoints , in case if you have challenges in the new implementation or troubleshooting the issue the support team will always be quick on their feet to resolve it for you.

Nachteile

As I stated in previous comments it was a savior and one of the best product , no cons noticed so far if i come across will for sure flag it

Vorteile

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks.
Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support.

License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

Nachteile

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

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Vorteile

What I liked most about ME Endpoint Central is its support for Windows, Mac, and Linux, eliminating the need for additional systems to manage different OS platforms. It includes a remote tool for user support, but the standout feature is its comprehensive patch management and vulnerability assessments.

Nachteile

It does not have data centers in all regions. Additionally, the data centers located outside the US only provide hosting services for companies within that specific country, not for companies in nearby areas. Also not able to fully integrate with other helpdesk system besides service desk plus.

Vorteile

Cross Platform \ On Prem and Offsite Device Management

Nachteile

Overall cost for smaller companies, this can be a limiting factor if you wanting all the bells and whistles that are on offer

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Vorteile

ManageEngine Endpoint Central is a robust endpoint management solution designed to streamline IT operations, enhance security, and optimize endpoint performance across organizations of all sizes.

The platform leverages automation to streamline routine tasks such as patch deployment, software updates, and asset tracking. By automating these processes, Endpoint Central helps IT teams save time, reduce manual errors, and improve overall efficiency.

Overall, ManageEngine Endpoint Central is a comprehensive and user-friendly solution that addresses the diverse needs of modern IT environments, empowering organizations to efficiently manage and secure their endpoints while enhancing overall productivity and reliability.

Nachteile

While ManageEngine products are known for their affordability compared to some enterprise solutions, the cost of Endpoint Central may still be prohibitive for smaller organizations, especially when considering additional modules or add-ons.

ManageEngine provides comprehensive documentation and support, but some users may encounter challenges in accessing timely assistance or finding solutions to specific issues, like deploying the software across your network.

Vorteile

Endpoint Central has been a game-changer for our IT management needs. Its unified endpoint management capabilities allow us to seamlessly manage a diverse array of devices across multiple operating systems from a single console. The automation features, particularly for patch management and software deployment, have significantly reduced our manual workload and improved our overall efficiency. The remote-control functionality is incredibly responsive, making troubleshooting a breeze. Endpoint Central has truly enhanced our ability to secure and manage our IT environment, and I can't recommend it highly enough!

Nachteile

The only downside to me is the Endpoint Central upgrade process. Rather than a simple GUI drag and drop process (and a few clicks), you will need to read a documentation to upgrade. Since the upgrades are not frequent, you tend to forget the process each time.

Vorteile

Easy to use. Fast deployments of app and OS.

Nachteile

Wish I could image over Wi-Fi. Also apps that are added for deployment are not auto updated like apps from your software tab and they should be.

Vorteile

I've been using ManageEngine Endpoint Central to manage our organization's devices, and it's been a game-changer for our IT operations. It simplifies the management of all our devices, from Windows to macOS and Linux, into one central platform, making it easy to keep everything secure and up to date.

Nachteile

Although generally cost-effective, some features are only accessible in higher-tier plans, which may not be ideal for smaller organizations with limited budgets. Additionally, the licensing structure can be challenging to understand.

Vorteile

third-party patching and asset management. remote control and management for remote workers

Nachteile

configuration is extensive, but that is to be expected based on what we use the product for. there is always fine tuning

Vorteile

Endpoint Central provides a single console for managing both Windows, macOS, Linux, and even mobile devices.Automated Patch Management,Remote Control and Troubleshooting,Reporting and Compliance.
ManageEngine Endpoint Central is a comprehensive tool that combines several powerful features under one roof, allowing for complete lifecycle management of endpoints

Nachteile

While the interface is generally user-friendly, it can sometimes feel slow or laggy, particularly when managing a large number of endpoints.

Vorteile

- Ease of use
- Stable software
- Easy deployment
- Endpoint security features
- Anti-ransomware and NGAV
- Patching never seen so easy to do
- Software distribution 1000 times superior to competitors

Nachteile

the only negative note is that it has no negative notes

Vorteile

Endpoint Central significantly improves our patch management, which is essential for our security. Neglecting this could have severe consequences. Additionally, it allows us to monitor the age of our machines, providing valuable business insights. The remote feature is outstanding. I highly recommend ManageEngine.

I explored various products for software metering, patch management, and asset management, but Endpoint Central offered all these features in one package, making our decision easy.

Nachteile

Endpoint Central has limited features for macOS and even fewer for Linux, which can be attributed to OS constraints. Enrollment for Mac and Linux is challenging and offers minimal benefits, with no MDM for Linux and limited MDM functionality for macOS. The advertising on the ManageEngine and Endpoint Central websites overpromises, especially regarding multi-OS features, making it very Windows-centric.

Integrating with existing IT infrastructure and third-party applications is complex, requiring additional planning and customization. Performance issues arise with a large number of endpoints. Some features do not work as expected, and outdated instructions lead to extra time spent learning how to use powerful features. The service struggles to recognize new devices and lacks sufficient information about the device owner at the approval stage of a new agent installation. Additionally, email notifications for such events are desired.

Vorteile

Automation - Being able to set scans and then walk away and patches will be deployed.
Admin Tools - Helpful when on a remote session.
Configuration - Being able to setup department specific configurations that are time consuming to manually build.
Well built reporting tools.

Nachteile

SDP integration - would be to import data from Service Desk Pro into the computer details. (Ex. assignment, department etc.)
More granular control over the notification pop ups.

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Vorteile

- We like that this product gives us large set of feqtures to manage corporate devices such as application deployment, security management, creating reports and remote troubleshooting;

- Support for all popular using operating systems: Windows, macOS, Linux, iOS and Android;

- The platform can automate security patching tasks and enforces security policies, simplifying the work of administrators and improving device security;

- Our Information Security Group is very satisfied of your product because of big abmount of usefull reprots, that give them information about infrastructure condition;

- Available Cloud solution, because this product has cloud solution it's easier to maintain and deploy it.

Nachteile

- Integration with a company's existing IT infrastructure and third-party applications is a complex task that requires additional planning and customization;

- Performance issues when dealing with a large number of endpoints;

- Some features don't work the way we expect them to;

- Some instructions are not up to date, which leads to spending additional time for learning how to use powerful features;

- Service has difficulties in recognizing new devices. There is not enough information about the device owner at the approval stage of a new agent installation. And we would like to get an email notification of such an event.

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Vorteile

It alllows me to see the status of my systems without having to log on to each one.

Nachteile

They have many products and there is overlap in what is provided. It's somewhat hard to figure out exactly which product gives what is needed without adding extra features and extra cost.

Vorteile

ManageEngine Endpoint es una solución increíble para la gestión de dispositivos en nuestra empresa. Lo mejor de todo es lo fácil que es de usar. Con su interfaz intuitiva, pudimos configurar políticas de listas blancas y negras de aplicaciones sin complicaciones. Además, la automatización de la desinstalación de software no autorizado nos ha ahorrado muchísimo tiempo. Las alertas y notificaciones funcionan a la perfección, manteniéndonos siempre al tanto de lo que ocurre en nuestra red.

Nachteile

Aunque ManageEngine Endpoint tiene muchas ventajas, también presenta algunos inconvenientes. La configuración inicial puede ser un poco tediosa y toma tiempo familiarizarse con todas las funcionalidades. En algunos casos, hemos experimentado problemas de rendimiento, especialmente cuando se trata de gestionar un gran número de dispositivos.

Vorteile

Manage Engine Endpoint Central has some best features that are:
Comprehensive Device Management: It is best solution for managing desktops mobile devices and etc.
Automation: It can do automate patch scan and we can also deployment of software tool.
Remote Control: It is very easy to connect the remote session from endpoint central portal only we don't not required any other remote.

Nachteile

There are a few areas where i Don't like.
Complex Setup: Some users report that the initial setup and configuration can be quite complex and time-consuming, especially for those not familiar with the platform.
Performance Issues: In certain case there is performance issues.
Cost: Pricing is high if we wanted to buy more license.
These points are typically areas where users feel there is room for improvement.

Vorteile

What I liked most about ManageEngine Endpoint Central is its comprehensive approach to endpoint management. The tool simplifies patch management, software deployment, and remote troubleshooting, all from a centralized interface. Its user-friendly dashboard and extensive automation features make managing diverse endpoints efficient and straightforward. Additionally, the detailed reporting and compliance tracking provide great insights into the security posture of the environment.

Nachteile

What I liked least about ManageEngine Endpoint Central is that the initial setup can be somewhat complex, especially for larger environments with many endpoints. Navigating through some of the advanced features may require a learning curve, and the interface, while comprehensive, can sometimes feel cluttered. Additionally, the reporting features, though detailed, could benefit from more customization options to fit specific organizational needs.

Vorteile

The sheer amount of options and features is incredible and data that is collected. When taken into broader perspective, Manage Engine has a lot of applications that are very well done and usefull, endpoint central cloud is one of them.

Nachteile

What I liked least is that we didnt make the switch to Endpoint central earlier.

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Vorteile

Documentation is very helpful, customer service is generally very good and prompt at answering. There are a lot of included features in endpoint central uem edition (we used endpoint central uem cloud). Windows OS features work often. Remote access feature is good. Patch management works.

Nachteile

Limited features for MacOS and extremely few for Linux although some
problems may be limited by the OS.
Enrollment was a pain for Mac and Linux and provided few benefits. (No MdM for Linux. MDM required and included for macOS, but provided few benefits.)
Advertising on the ManageEngine website and Endpoint Central website promised way more than it delivers. Especially for multi OS features. Very windows-centric.

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