--- description: Reviews zu ServiceNow Customer Service Management Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche ServiceNow Customer Service Management mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow Customer Service Management | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Enterprise Search Lösungen](/directory/4368/enterprise-search/software) > [ServiceNow Customer Service Management](/software/356274/servicenow) # ServiceNow Customer Service Management Canonical: https://www.softwareadvice.de/software/356274/servicenow Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/356274/servicenow?page=2) > ServiceNow ist eine IT-Service-Management-Lösung, die Asset-Management, Änderungs- und Freigabemanagement, Vorfallmanagement, IT-Kostenmanagement und Problemmanagement bietet. Die Lösung richtet sich an verschiedene Branchen, einschließlich Finanzdienstleistungen, Gesundheitswesen, Hochschulbildung, Biowissenschaften und des öffentlichen Sektors. ServiceNow bietet ein Self-Service-Portal, mit dem Nutzer Probleme melden und lösen und den Fortschritt verfolgen können. Das System kann auch Finanz-, Vertrags- und Inventardetails in Bezug auf Hardware, Software und virtuelle Infrastruktur verfolgen. Diese Lösung bietet einen Änderungskalender, einen Auswirkungsrechner und einen Kollisionsdetektor zur Bewertung von Risiken im Zusammenhang mit Änderungen in der IT-Konfiguration. Mit den Vorfall-Management-Funktionen von ServiceNow können IT-Abteilungen Vorfälle über das Self-Service-Portal, E-Mail, Chat und Telefon erfassen. Problemmanagement-Tools können helfen, die Ursachen von Serviceunterbrechungen zu untersuchen, Trendanalysen durchzuführen und Servicekonfigurationsüberprüfungen bereitzustellen, um zukünftige Unterbrechungen zu verhindern. ServiceNow erfasst auch alle IT-Kosten und präsentiert sie den Stakeholdern durch Berichte und Diagramme. > > Bewertung: **4.4/5** von 152 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 152 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceNow - **Region**: Santa Clara, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Finnisch, Französisch, Hebräisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Andorra, Angola, Argentinien, Armenien, Aserbaidschan, Australien, Bahrain, Bangladesch, Belarus, Belgien, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien und 173 weitere ## Funktionen - AI Copilot - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anrufer-ID - Anrufverfolgung - Anrufüberwachung - Anwendungsmanagement - Aufgabenmanagement - Aufgabenmanagement - Auftragsabwicklung - Auftragsverfolgung - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik ## Integrationen (12 insgesamt) - 3CLogic - Bright Pattern - Five9 - Jira - Medallia Experience Cloud - Microsoft Teams - SightCall - Sprinklr - Talkdesk - TenFold - Vonage Business Communications - Webex Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Enterprise Search Lösungen](https://www.softwareadvice.de/directory/4368/enterprise-search/software) ## Ähnliche Kategorien - [Enterprise Search Lösungen](https://www.softwareadvice.de/directory/4368/enterprise-search/software) - [KI Tools](https://www.softwareadvice.de/directory/4360/artificial-intelligence/software) - [Auftragsverwaltungssoftware](https://www.softwareadvice.de/directory/1730/order-management-system/software) - [Workflow Management Systeme](https://www.softwareadvice.de/directory/4272/workflow/software) - [IT Ticketsysteme](https://www.softwareadvice.de/directory/1630/it-ticketing/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3460 reviews) ## Nutzerbewertungen ### "ServiceNow A Great Piece of Software" — 5.0/5 > **Jason** | *31. Juli 2019* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model. > > **Nachteile**: There are times that it can be slow when trying to interact with some of the dashboards. > > We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience. ----- ### "Service Now -tools to use for Ticket management" — 5.0/5 > **Verifizierter Rezensent** | *3. November 2022* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app. > > **Nachteile**: if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything. > > I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company. ----- ### "Good IT service management tool" — 4.0/5 > **Jen** | *27. Dezember 2018* | Bankwesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: ServiceNow is a mostly a pretty good IT service management system. I work in IT and all of us use ServiceNow to input and manage tickets. I like that I can pop open a screen and see all my open tickets in one place. The ticketing interface is straightforward, and I like that I can add internal notes and assign priority ratings to my various tasks. I think most users have been very happy using it. > > **Nachteile**: My only criticism is that it could use some help as far as navigation goes. There seems to be a lot of menu items/setting that I don’t use or don’t know where to find. Would like a cleaner look. ----- ### "ServiceNow works fine" — 5.0/5 > **Verifizierter Rezensent** | *17. April 2026* | Immobilien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: What I like most about ServiceNow Customer Service Management is its flexibility and adaptability to different operational needs. It isn’t a one-size-fits-all solution—rather, it provides a wide range of capabilities that can be configured to match how a team actually works. Whether it’s case management, automation, self-service portals, or integration with other systems, you can tailor it to support specific workflows instead of forcing your processes to change. Another standout aspect is how it supports scalability. As an operation grows or evolves, the platform can expand with it—adding new features, automations, or channels without requiring a complete overhaul. This makes it especially valuable for organizations that anticipate change or need to support multiple types of customers and service models. I also appreciate how it brings everything into a centralized system. Having customer interactions, data, and service processes in one place improves visibility and collaboration across teams, which ultimately leads to faster resolution times and a better customer experience. Overall, its strength lies in offering multiple ways to solve problems, allowing organizations to choose what works best for them rather than being locked into a rigid structure. > > **Nachteile**: What I liked least about ServiceNow Customer Service Management is the level of complexity involved in getting it set up and running effectively. There are a lot of conditional configurations, dependencies, and moving parts that need to be aligned before you can fully utilize the platform. This can make the initial implementation and even ongoing updates time-consuming and sometimes overwhelming. While the flexibility is a strength, it also means that even simple changes often require working through multiple layers of logic, workflows, or permissions. This can slow down development and make it harder for teams to quickly adapt or troubleshoot issues without deep platform knowledge. Overall, the heavy reliance on complex conditional setup can create a steep learning curve and require significant effort before the system starts delivering its full value. > > Overall, my experience with ServiceNow Customer Service Management has been pretty satisfying. The platform offers a strong set of features that support a wide range of customer service needs, and its flexibility allows it to adapt well to different operational requirements. Once everything is set up properly, it becomes a powerful tool for managing cases, improving workflows, and enhancing the overall customer experience. While there can be some complexity during setup and configuration, the benefits tend to outweigh the challenges. It provides good visibility, helps streamline processes, and supports scalability as needs evolve. Overall, it’s a reliable solution that delivers solid value for customer service operations. ----- ### "My Incredibly High Valued Review on ServiceNow Customer Service Management" — 5.0/5 > **Solomon** | *7. Mai 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is easy to manage our staffs effectively. It has an easy to use and userfriendly interface that is fit for all our employees. It is easy to cut tickets to our customers having issues. > > **Nachteile**: There is nothing we liked the least.It delivered to our company's expectations ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/356274/servicenow?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/356274/servicenow) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten