Über Freshservice
Freshservice ist eine cloudbasierte IT-Helpdesk- und Dienstleistungs-Management-Lösung, die es Unternehmen ermöglicht, ihren IT-Betrieb zu vereinfachen. Die Lösung bietet Funktionen wie ein Ticketingsystem, ein Self-Service-Portal und eine Wissensdatenbank. Die Lösung bietet auch eine mobile App für iOS und Android, die es IT-Administratoren ermöglicht, Anfragen per Fernzugriff zu bearbeiten.
Freshservice bietet ITIL-fähige Komponenten (Information Technology Infrastructure Library), die Administratoren bei der Verwaltung von Anlagen, Vorfällen, Problemen, Änderungen und Releases unterstützen. Die Asset-Management-Komponente unterstützt Unternehmen bei der Kontrolle ihrer IT-Assets. Software-/Hardware-Assets können hinzugefügt, mit Tags versehen, nachverfolgt und abgekoppelt werden, um die Sichtbarkeit und das Bewusstsein für die Assets zu gewährleisten.
Freshservice bietet auch ein Gamification-Modul namens „Arcade“. Dieses Modul ermöglicht es IT-Agenten, Punkte zu sammeln und IT-bezogene Aufgaben zu gamifizieren. Die Lösung ermöglicht es Administratoren, vordefinierte Berichte für Vorfälle und Änderungen unter Verwendung verschiedener Filter zu erstellen.
Freshservice kann mit Anwendungen von Drittanbietern zur Verwaltung des Servicedesks integriert werden.
Freshservice ist im Rahmen eines Jahresabonnements erhältlich, das Support per E-Mail und Telefon beinhaltet.












Freshservice Preis
Freshservice bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Freshservice ist ab 15,00 €/Monat verfügbar.
Alternativen für Freshservice
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- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Solution with great features!
Great support, great price point. We love being able to make support requests so simple to open and work on across the company.
Vorteile
Cost effective service desk tool loaded with great tools and features.
Nachteile
Some smaller interface issues. Also, could provide more granular control of custom graphs and data points for dashboards.
In Betracht gezogene Alternativen
NinjaOneWarum Freshservice gewählt wurde
Poor support and hard to use interface. Updates were a pain and searching for data was a nightmare.Gründe für den Wechsel zu Freshservice
Better user interface, great price and top notch support. We also appreciate how easy to use the solution is.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
An Enterprise-grade IT Management System
Freshservice helps us drive intelligent decisions by letting us track data and streamline service management across teams using a unified platform for improved visibility and efficiency.
Vorteile
Freshservice is innovative and new features and improvements roll out frequently.
Most of the ITSM features are flexible and can be modified to meet the end users' needs.
Nachteile
Inbuild Reporting and Analytics are complicated and do not always yield the desired results
In Betracht gezogene Alternativen
ServiceNow Customer Service Management, Atera und SolarWinds Service DeskGründe für den Wechsel zu Freshservice
Covers all aspects of ITSM in a budget-friendly way. Very easy to implement and use.- Branche: Automotive
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fix Scheduled Workflows
There are some minor quirks about the platform, but it mostly does what it claims.
Vorteile
Ticket tracking and management is very good; I like the ability to merge tickets.
Nachteile
The scheduled workflows have been completely non-operational since we have begun using Freshservice.
Gründe für den Wechsel zu Freshservice
Freshservice was the cheapest option with the features that we needed in a ticketing system.- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Freshservice Rocks
Overall, Freshservice is an incredible tool that helps simplify a lot of tasks related to ITSM. It still needs a bit more in terms of features, which I know the developers are constantly working on, and then it would be a 10/10.
Vorteile
Very customizable, support was fantastic and the pricing is good. Development team is still actively pushing out new updates all the time
Nachteile
Still missing features that would be useful.
Warum Freshservice gewählt wurde
Using an old version of EasyVista, we needed to upgrade and we made a comparison between a few products and decided upon Freshservice.Zuvor genutzte Software
EV Service ManagerGründe für den Wechsel zu Freshservice
We found that the price and services fit the company better.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fresh Service review
I have been using it for almost 4 years and felt in love with it from day one because if its great user experience and easy to use features.
Vorteile
Great support team 24/7. Many features that they relevant to an ITSM setup.Always bringing in new features at no extra cost.
Nachteile
At times they quick to bring in half bcked features. But must say they are always quick to correct to fix any bugs which comes with a new feature.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A pretty solid tool for managing tickets
Freshservice, in comparison to the old system we used for tickets, is great. Lots of tools to manage tickets faster. Only issue I've had is with how they made changes to how tickets get get updated. Tickets used to have a "x ticket(s) updated" prompt you could click on, but now you have to refresh to see changes. Also, an option to turn off pop-up notifications under the "get help" window would be nice. I often find those confusing when my tabs have a 1 by them and it isn't for a ticket.
Vorteile
Freshservice has lots of features and tools to make managing tickets easy.
Nachteile
Some small bugs/performance issues have been around since my company has been using them (over a year now)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Freshservice can help you work more efficiently.
If I have to make a new system choice today, I would choose Fresh again.
Vorteile
In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.
Nachteile
Some of the requests we've made take time to be incorporated into the Fresh roadmap.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu Freshservice
Several of our employees had more experience with Fresh than Zendesk. That's why we chose Fresh.- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great ITSM for Small team
Vorteile
We use Freshservice in a small team and it works great for us. It is very easy to use. It provides all ITSM requirements. Overall it meets our requirement in IT, security and accounting team.
Nachteile
So far we are happy with the product and don't have anything to dislike about it.
In Betracht gezogene Alternativen
JIRA Service ManagementGründe für den Wechsel zu Freshservice
Easy to work with. There is no complexity compared to Jira.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gets the job done
Vorteile
Easy to use and performs basic tasks well
Nachteile
Not good for inventory management, missing some features
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Helpful way to deal with issues
Very good and very helpful platform to have access to
Vorteile
Really helpful for enabling incident requests and service requests
Nachteile
Sometime the merging of tickets can be a little confusing
- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
FreshService keeping ITSM fresh in modern systems
Over the course of a couple of years, we struggled to find the right ITSM solution that keeps it friendly for our end users to report issues while providing powerful tools for administrators to be ahead of the curve. FreshService brought a lot more than ITSM to the table. FreshService brings features for IT Operations, such as Service monitoring or alerts, to Asset management that integrates with our MDM solution—making the switch to FreshService has been easy, and adopting new best practices to provide an even better experience overall.
Vorteile
The biggest pro that FreshService brings to our organization is having a single pane of glass for all the information I need. From keeping track of incoming tickets into the system to monitoring important assets, FreshService has made it easy and simple to move into the product.
Nachteile
I feel that if I name any feature here that I don't like, the next month, they will have an update to make it better. That being said, because they are fast moving forward, that can interfere with workflows or automation you have in place since they introduce new ways to do "X Y Z," but it retires "A B C" in the process.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Review for Freshservice
Received user issue over ticket and provide solution and this will reduce time.Incident management, ticket prioritization, dashboard and SLA policy is most impactfull.
Vorteile
API, access control, activity dashboard, activity tracking, speeding up resolution times, improving access to systems, escalation, notifications, streamline service management across all business lines in an enterprise, SLA are the most impactful features and it is very easy to use.
Nachteile
As an user nothing found bad about freshservice while services are very good and it help us to provide solution at once place for all users. No integration with other business process.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent Value and Everything we need for our Ticketing System
We have reduced the amount of redundancy and human error from many IT processes and workflows while organizing and improving our overall support and response time. FreshService is so well organized and it also helped us look into other areas that were often overlooked.
Vorteile
I really like how everything is organized, there is a logical flow viewing tickets, bugs/problems, Change orders, tasks, and then projects. The main dashboard is customizable so you can have the metrics that are important to you up front. I also love that you can tie the current issue with existing knowledge base articles helping you to solve issues quicker or possibly automate responses. Lastly, the ability to automate processes and workflows have been clutch for us, reducing time and human error.
Nachteile
During onboarding/setup some of the 3rd party apps that you rely on for integration with systems such as Azure can be difficult. FreshService has still provided top grade support for those but, I can take some time to implement.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ease of use and all in one place
overall it has been a great experience and we would recommend it to other companies and divisions.
Vorteile
I like the ease of use of the system and that we can have asset management, knowledgebase, and incident management all tied together.
Nachteile
We have had issues with some of the integration pieces, but have sorted most of them out with Freshservice support. We still have a couple of issues we are working out, but overall we have been pleased with support services.
- Branche: Maschinerie
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Fresh service as a ticketing system
It has been top-notch. I have no major complaints
Vorteile
It is one of the most easiest and user-friendly product I’ve seen on the market. It also works very well for new time employees coming into the IT
Nachteile
I do wish the reports could be easier to generate. Coming from a system, Lan sweeper with SQL database and reporting.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A good and powerful tool
Vorteile
easy way to customize for our needs, All needed functions are in place, easy to handle
Nachteile
a good an helpfull too in my role as a service desk Teamleader.
- Branche: Automotive
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Powerful and Flexible Ticketing System for Any Organization
My overall experience with Freshservice has been positive. I have found it to be a user-friendly, flexible, and scalable helpdesk solution. The features and integrations are powerful, and the reporting engine is great for tracking the performance of your IT service delivery. The customer support is also excellent.
Vorteile
Freshservice is very easy to use, both for IT admins and end users. The interface is clean and intuitive, and the documentation is comprehensive. Freshservice has excellent customer support and they respond to issues/queries immediately.
Nachteile
The customization options can be a bit overwhelming, especially for new users. The reporting engine is bit slow, especially for large datasets.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Freshservice makes managing IT tickets a breeze, it's so easy to keep track of everything!
Vorteile
The interface is user-friendly and the automation features save me a lot of time.
Nachteile
I wish the reporting capabilities were more customizable and the mobile app could use some improvements.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Efficient and Reliable Support Ticket Management with Freshservice
My overall experience with Freshservice has been positive, with the platform is easy to use, comprehensive, and efficient. The platform offers a range of features which can be customized to meet an organization's specific needs.
Vorteile
Ease of use is the thing i liked most about it. It is very intuitive and easy to use, even for non-technical users.And the ability to include a range of features, including incident management, problem management, change management, and more.
Nachteile
Sometimes we haveeienced slow loading times with the Freshservice platform, which can be frustrating when trying to manage tickets quickly
In Betracht gezogene Alternativen
JiraGründe für den Wechsel zu Freshservice
All because of its ease of use.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy App To Use as a Help Desk
Vorteile
Feature to create ticket for a problem in the system and overall check with all the customers.Customers can create ticket for us to attend easily and help them.
Nachteile
All the features that i would want in a help desk app is available with Fresh Service.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Efficiency Unleashed: A Game-Changer with Freshservice
It helps me alot! Overall very positive.
Vorteile
Easy Ticket management, user friendly good Layout
Nachteile
Initial setup and customization took some time to grasp
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great for customer support ticketing and tracking
We use Fresh Service for our customer support portal, with login access to self-help solutions, prompted responses, and messaging with live agents. The canned responses and auto solution recommendations are very helpful tools.
Vorteile
Simple layout, easy setup, very functional for support ticketing and tracking.
Nachteile
While many integrations are available, many don't work as desired or lack key features for full integration / automation of processes.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Pretty good for ticketing
Vorteile
I like the look of it. It doesn't feel clunky or outdated at all.
Nachteile
The labeling is strange for entering different tickets. All in all, not bad.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Review of a service desk user of Freshservice
I use Freshservice to report problems, ask questions (especially connectivity questions) and request access to systems and files and it has never let me down yet.
Vorteile
Simplicity of use. I am a non techie and I found it easy to use within my organisation
Nachteile
I don't think there is anything I would like to see added as it would detract from the simplicity of use
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice
Vorteile
Easy to manage ticket and incidentworkflow automation is easy to create just drag the options and you can use themAttach SLA with business hours
Nachteile
Support is not so goodcan't approve incident ticket directly
- Branche: Bau
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Most Comprehensible Ticketing System
FreshDesk is the first and only ticketing system our company is utilizing and it has made handling user requests so much easier. The workflow feature helps to easily divide tasks between IT staff.
Vorteile
Freshservice really streamlines both the end user and IT experience. Even the least advanced users find it easy to submit tickets, and the layout is simple and comprehensible. The leaderboard and achievements features allow IT staff to evenly distribute workload as well as give users an incentive.
Nachteile
I have no dissatisfaction to report with Freshservice.
- Branche: Automotive
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice - Great ITSM tools and keeps on improving.
I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.
Vorteile
The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.
Nachteile
Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK
In Betracht gezogene Alternativen
ServiceNow Customer Service Management und ManageEngine ServiceDesk PlusWarum Freshservice gewählt wurde
Jira was too complicated and costly compared to the features that you get. Integrations also seemed to cost extra for each integration that you needed. It was not well received by our helpdesk team and they have really loved the change.Zuvor genutzte Software
JIRA Service ManagementGründe für den Wechsel zu Freshservice
ServiceNow was excellent but was too costly once we got quotes for this. ManageEngine was not as good at integrating with the platforms that we used and Freshservice hit the sweet spot between the 2 competing products.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Herramienta Potente de Ultima Generación, con altos estándares
Vorteile
Su forma tan amigable de personalización de la solución, su seguridad.
Nachteile
Su integración es un poco complicada, combinar tickets se e hizo dificil.
In Betracht gezogene Alternativen
JiraWarum Freshservice gewählt wurde
Porque vi que estaba bien valorada en GartnerZuvor genutzte Software
Zoho DeskGründe für den Wechsel zu Freshservice
Por su versatilidad y facil personalización.- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great tool for ticket and sprint management
Vorteile
Easy customizable ticket creation options with automated routing and responses. Good analytics for tracking ticket metrics.
Nachteile
Ticket routing automation requires a lot of setup but worth it once complete.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Effective and easy to use
Vorteile
Effective and easy to work with. Able to easily work on any type of incident throughout departments
Nachteile
Interface is not the most intuitive to navigate.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good platform for case management
Very good platform for standard case management
Vorteile
Easy to use and our user seem to get along with it well.
Nachteile
Lack of integration with some of our other applications.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A Deep Dive into Freshservice Performance and Features
Overall Freshservice does the job that we needed but not allowing us to use the latest features effectively. As the use cases differ from company to company this should be taken into consideration and have a 1 to 1 meeting to help users use the latest features effectively.
Vorteile
1. Ticket Handling is Simple, effortless and straight forward.2. Automation of tasks can be done easily.3. Contract Management helping us a lot in digitalizing.4. Asset management and tracking is very helpful as we used to excel previously. 5. Build in Knowledge base help us prepare and save documents and procedures for repeated issues.6. SLA Management help us in providing better service to customers
Nachteile
1. Customer service can be improved. Almost every time when i reach service with an issue, i get an answer that its not possible.2. No options to submit a feature request, Customer service is refusing to take a request.3. Some of the features like Team integration are not usable with the Customer service ID, that feature will help many customers.4. account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the problem.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
FreshService - Essential for Ticket Management and ITSM
Change and Release Management have simplified and reduced the number of issues we have had as a business.One of the main benefits is the reduction in work duplication, using ticket assignation we have reduced the possibility of duplicating workloads across the teams.
Vorteile
Ticket Management and Change Management are the two areas i appreciate the most. Over the years we have engaged with the Fresh Service support teams and community forums to provide feedback - which has been listened to and implemented in future updates.
Nachteile
The alert management profiles and rules could do with an overhaul - at the moment we are having to setup multiple alert rules against a single Alert profile based on the content of the alert.Would be great to generate alert rules based on If / Or / And Statements.
- Branche: Versicherung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good Tool!
Overall though, Freshservice is a very mature platform for change management and IT ticketing, so there really isn't anything much to complain about.
Vorteile
They had a very solid API that you can access and write a wrapper around to automate ticket handeling.
Nachteile
Some of the pagination features in the API were limiting and the enterprise addition requiring money for extra seats was expensive at times.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice: Modern and Reliable Ticketing Solution
Vorteile
The capabilities of this ticketing solution are incredible.
Freshservice is easy to use and flexible.
Nachteile
I do not have dislikes for Freshservice.
Freshservice works so well for us.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Freshservice is my go-to software for managing all my IT tickets and requests.
Vorteile
Easy to use interface with great ticket management functionality.
Nachteile
Reporting and analytics features could be more robust and customizable.
- Branche: Konsumgüter
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The Best IT Helpdesk Software
It has been an overall great experience and I highly recommend it.
Vorteile
I love how easy it makes it to manage support tickets and requests; while also being able to handle bug, change and release management for the IT Team.
Nachteile
Despite having quite robust automations, some of the automations have limitations that require code or change requests to the FreshService team to be made.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Freshservice is a lifesaver for keeping track of IT issues and requests!
Vorteile
Easy-to-use interface, great for ticket tracking and efficient team collaboration.
Nachteile
Reporting features could be more robust, and it lacks some advanced customization options.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
SLA Killer
very great, you can close the ticket within SLA, easy to monitor the tickets
Vorteile
this toll is very easy to use and manage
Nachteile
in my 12 months of use, none so far that I don't like
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Manage your IT Service Desk, Freshservice gets it done
Great! IT Service Management has become lot easier with freshservice.
Vorteile
Ease of use, cross platform compatibility, multiple channels of support available.
Nachteile
Needs to be more flexible and feature rich in work automations and customized fields.
- Branche: Baumaterial
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Freshservice una de las mejores aplicaciones para la gestión de la mesa de ayuda
En realidad la experiencia en general con Freshservice ha sido muy buena, debido a que constantemente están actualizándose de acuerdo a las normas Itil.
Vorteile
Lo que más me gusta de freshservice es que es una herramienta muy versátil, fácil de usar e intuitiva, además de permitir una correcta visualización de la trazabilidad de los tickets que se gestionan.
Nachteile
Para ser sincero, sigo sin encontrar algo que no me guste de Freshservice, ya que, como indiqué anteriormente, es una herramienta muy fácil de usar e intuitiva. Sin embargo según lo que indica mi coordinador no es muy bueno que con la licencia pro solo se tenga acceso a registrar 100 activos, después de eso hay que pagar por cada activo registrado

- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Freshservice is a top-notch help desk solution
I use Freshservice to stay on top of my workload and respond quickly to any incidents that arise, most of which are related to technology at the company where I work.
Vorteile
The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI.
Nachteile
Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice HelpDesk Overview
It is a friendly-use module, easy to manage.
Vorteile
focus on simplicity and ease of use
customization options
Nachteile
the discount policy which stipulates that one cannot get a discount if the user number is less than 20 user.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice supports
This was reliable and helpful with regards to use for systems.
Vorteile
It had an app which was used to support the main product.
Nachteile
It was not widely recognised by other staff as being our main use.
- Branche: Staatsverwaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Freshservice
Very positive experience as we are able to configure system to meet our needs.
Vorteile
Freshservice contained the features and ability to meet our help desk, ticketing, and purchasing needs.
Nachteile
Time Tracking and Interface to Billing System(s)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best IT Management Features With Freshservice
Vorteile
I like that it houses best IT management features
It makes IT ticketing easy
It is very helpful as a help desk
Nachteile
So far no issues with Fresgservice. It has been really instrumental.

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Freshservice
Vorteile
Freshworks a bien conçu cet outil parce qu’il nous aide à gérer à distance des problèmes et des améliorations aux entreprises à qui notre entreprise gère les solutions informatiques. À côté du service d’assistance de cet outil, son interface facilite la compréhension des choses le plus possible
Nachteile
Freshservice peu être un peu coûteux pour ceux qu’ils ont un budget un peu limité parce qu’il n’est q’une des services qu’offre freshworks donc parfois certains compléments nécessitent d’autres services
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Freshservice has made managing IT requests a breeze. Highly recommended!
Vorteile
The user-friendly interface and automation features have saved me time and effort.
Nachteile
I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Um software ITSM muito completo
Gosto muito da ferramenta, existem um ponto ou outro que precisam melhorar, mas com certeza recomendo.
Vorteile
A possibilidade de gerenciamento de tickets, serviços de diversas formas.
Nachteile
A diversidade de possibilidade que existe no gerenciamento de tickets não existe para alguns outros módulos, como, por exemplo, para gerenciamento de usuário, para gerenciamento de ativos, gerenciamento de campos e campos reutilizáveis através dos objetos personalizados.Cobrança em real (R$), moeda brasileira e suporte local no Brasil.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good Entry Level Ticketing and asset management System
As a ticketing tool, it is perfectly serviceable. All communication is done within the app, so records can be easily maintained.
Vorteile
It was really easy to use. To Search for any tickets, or for an individual ticket.Has an API that it easy to use. It was used for inventory management. I believe it also has a network scanner.All communication with clients can be done within the App.
Nachteile
Wasn't Azure compatible, or at least we didn't set up that way, so it was another password to remember.