--- description: Reviews zu Freshservice Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshservice mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/4160/help-desk/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.de/software/436317/freshservice Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) > Freshservice ist eine leistungsstarke IT-Dienst-Management-Lösung von Freshdesk. Dieses cloudbasierte System befreit IT-Abteilungen von unpraktischen, serverbasierten Lösungen und bietet Mobilität für unterwegs, leistungsstarke Funktionen und flexible Preise. > > Bewertung: **4.6/5** von 792 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 792 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 15,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - AI Copilot - AI Summarization - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anforderungsmanagement - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Ähnliche Kategorien - [BCM Software (Business Continuity Management)](https://www.softwareadvice.de/directory/4137/business-continuity/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [Warenwirtschaftssysteme](https://www.softwareadvice.de/directory/4490/inventory-management/software) - [Vertragsmanagement Software](https://www.softwareadvice.de/directory/4157/contract-management/software) - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Alternativen 1. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [MaintainX](https://www.softwareadvice.de/software/116409/maintainx) — 4.8/5 (1060 reviews) 4. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Zoho Desk](https://www.softwareadvice.de/software/393877/zoho-desk) — 4.5/5 (2214 reviews) ## Nutzerbewertungen ### "Great IT Ticketing System" — 5.0/5 > **James** | *10. Juli 2026* | Hochschulbildung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Nachteile**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Turned our messy ticket process into something that actually flows" — 5.0/5 > **Mankeshwar** | *7. Juli 2026* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Honestly, the thing I appreciate most is that it doesn't feel like you need an IT degree just to use it properly. Setting up ticket categories and assigning them to the right people took barely any effort. What really changed things for our team was the auto-routing - tickets land with the correct agent instantly instead of sitting in some queue waiting for someone to notice them. We also lean heavily on the self-service portal, and it's cut down a surprising chunk of "how do I..." emails since people just search and find their answer. Support tickets that used to take a full day to resolve now often close within a few hours because nothing gets lost in the shuffle. > > **Nachteile**: If I had to nitpick, the analytics side needs polishing. You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make sense of it. Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time. Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks. > > Switching to this platform genuinely made our support process less chaotic. Tickets used to pile up with no clear ownership, and now everything has a clear path from the moment it's submitted to when it's closed out. The self-service options mean our team spends less time answering the same basic questions repeatedly, freeing us up for actual problem-solving. It's not flawless - the reporting side still frustrates me occasionally - but day to day, it just works, and that reliability counts for a lot. ----- ### "IT tickets, simplified" — 5.0/5 > **Ellie** | *29. Mai 2026* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: IT ticket submission and tracking easy, with a good UX and simple ways to see the status of your request (which is really important since IT is so central to my job\!) > > **Nachteile**: Too many emails\! I wish it was easier to opt out so that you could only get the info you really need ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Nachteile**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- ### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5 > **Swaroop** | *13. Juli 2026* | Pharmazeutika | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. > > **Nachteile**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. > > Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. ----- Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/436317/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten