--- description: Reviews zu Freshservice Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshservice mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [IT Ticketsysteme](/directory/1630/it-ticketing/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.de/software/436317/freshservice Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) > Freshservice ist eine leistungsstarke IT-Dienst-Management-Lösung von Freshdesk. Dieses cloudbasierte System befreit IT-Abteilungen von unpraktischen, serverbasierten Lösungen und bietet Mobilität für unterwegs, leistungsstarke Funktionen und flexible Preise. > > Bewertung: **4.6/5** von 803 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 803 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 15,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - AI Copilot - AI Summarization - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anforderungsmanagement - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement ## Integrationen (69 insgesamt) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... und 54 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Ticketsysteme](https://www.softwareadvice.de/directory/1630/it-ticketing/software) ## Ähnliche Kategorien - [BCM Software (Business Continuity Management)](https://www.softwareadvice.de/directory/4137/business-continuity/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [Warenwirtschaftssysteme](https://www.softwareadvice.de/directory/4490/inventory-management/software) - [Vertragsmanagement Software](https://www.softwareadvice.de/directory/4157/contract-management/software) - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Alternativen 1. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3487 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [MaintainX](https://www.softwareadvice.de/software/116409/maintainx) — 4.8/5 (1078 reviews) 4. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1789 reviews) 5. [Zoho Desk](https://www.softwareadvice.de/software/393877/zoho-desk) — 4.5/5 (2216 reviews) ## Nutzerbewertungen ### "Freshservice review given by vamshi samala" — 4.0/5 > **samala** | *24. September 2026* | Buchhaltung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The interface itself is intuitive and easy to get used to, which made onboarding smoother for the team. On top of that, the knowledge base has been genuinely useful being able to check whether a similar issue has come up before means we can resolve recurring problems much faster instead of troubleshooting from scratch each time. > > **Nachteile**: On the performance side, we've noticed the UI starts to lag when more than 10 team members are logging tickets at the same time. I've run into a similar slowdown when trying to bulk edit tickets, which can be a bit frustrating during high-volume periods. ----- ### "Fresh service review by suchith" — 4.0/5 > **Suchith** | *24. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice's ITIL Change Management module has been a real asset for auditing purposes. It gave us a clear, structured way to track changes, and monitoring our assets along with their full lifecycle became noticeably easier something that used to take a lot more manual effort to keep on top of. > > **Nachteile**: One drawback is around AI capabilities. Freddy AI isn't included in the lower-tier subscriptions, and once we looked into upgrading to access it, the pricing turned out to be steeper than we'd expected making it a harder feature to justify for teams working with a tighter budget. ----- ### "IT tickets, simplified" — 5.0/5 > **Ellie** | *29. Mai 2026* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: IT ticket submission and tracking easy, with a good UX and simple ways to see the status of your request (which is really important since IT is so central to my job\!) > > **Nachteile**: Too many emails\! I wish it was easier to opt out so that you could only get the info you really need ----- ### "Turned our messy ticket process into something that actually flows" — 5.0/5 > **Mankeshwar** | *7. Juli 2026* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Honestly, the thing I appreciate most is that it doesn't feel like you need an IT degree just to use it properly. Setting up ticket categories and assigning them to the right people took barely any effort. What really changed things for our team was the auto-routing - tickets land with the correct agent instantly instead of sitting in some queue waiting for someone to notice them. We also lean heavily on the self-service portal, and it's cut down a surprising chunk of "how do I..." emails since people just search and find their answer. Support tickets that used to take a full day to resolve now often close within a few hours because nothing gets lost in the shuffle. > > **Nachteile**: If I had to nitpick, the analytics side needs polishing. You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make sense of it. Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time. Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks. > > Switching to this platform genuinely made our support process less chaotic. Tickets used to pile up with no clear ownership, and now everything has a clear path from the moment it's submitted to when it's closed out. The self-service options mean our team spends less time answering the same basic questions repeatedly, freeing us up for actual problem-solving. It's not flawless - the reporting side still frustrates me occasionally - but day to day, it just works, and that reliability counts for a lot. ----- ### "Good, but better options exist" — 4.0/5 > **Erin** | *1. September 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Strong ticket managing system- able to handle all ticketing related items in one intuitive location. > > **Nachteile**: Less features than ServiceNow. Limited reporting features- unable to execute highly customized reports > > Used with complex epic workflows and ticketing. Good for a large healthcare IT organization. I was onboarded to this from EasyVista ----- Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/436317/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten