ConnectWise ScreenConnect

Vorteile

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Nachteile

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ConnectWise ScreenConnect

Vorteile

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Nachteile

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

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Warum ConnectWise ScreenConnect gewählt wurde

Gründe für den Wechsel zu ConnectWise ScreenConnect

Vorteile

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Nachteile

Pricing of the software is always a challenge. It keeps going up.

Vorteile

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Nachteile

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Vorteile

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Nachteile

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Vorteile

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Nachteile

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

In Betracht gezogene Alternativen

Warum ConnectWise ScreenConnect gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu ConnectWise ScreenConnect

Vorteile

It helps to connect to remote machines very easily.

Nachteile

The new versions have to be downloaded regularly.

Vorteile

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Nachteile

Sometimes you have to restart the service after an outage before it gets you back in.

Vorteile

It just works!

Its not fancy looking, but its got all the bells and whistles!

Nachteile

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Vorteile

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features.
This product ensures secure connections and easy to use controls.
It makes working remotely easy.

Nachteile

So far no issues with ConnectWise ScreenConnect. It has always delivered.

Vorteile

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Nachteile

It can be pricey for the features. The addons function could also be a little easier to navigate.

Vorteile

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Nachteile

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Vorteile

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Nachteile

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Vorteile

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Nachteile

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Vorteile

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Nachteile

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Vorteile

Not their support its almost non existant

Nachteile

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Vorteile

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Nachteile

Customer support takes long for feedback

Vorteile

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Nachteile

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Vorteile

Work great , fluid and full of features Love it

Nachteile

Sometime it take client some time to come back online

Vorteile

Due to its end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers a high degree of security. Businesses can brand the UI with ConnectWise Control to give it a more polished and distinctive appearance.

Nachteile

ConnectWise Control can be expensive, especially for small businesses or those with a limited budget.

Vorteile

I liked how quick and the different types of features offered.

Nachteile

There are times when it's slow to connect to the website.

Vorteile

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Nachteile

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Vorteile

semplicity and passthrough firewall. customer need only to download file and execute it.

Nachteile

there are any problem. the software updates regulary and has ever new features

Vorteile

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

Nachteile

It makes me sign in every time instead of having the option to SSO or remember me.

Vorteile

easily to use. great perfomance; no difficul for installation

Nachteile

no inconvenient; require more precaution

Vorteile

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Nachteile

Sometimes the connections can drop or the deployment wont work for what ever reason.

Vorteile

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Nachteile

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Vorteile

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Nachteile

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Vorteile

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

Nachteile

The price is higher than what it originally was with CWSC but its still worth it.

Vorteile

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Nachteile

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Vorteile

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Nachteile

Nothing! This is great software that is beyond comparison.

Vorteile

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Nachteile

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Vorteile

My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

Nachteile

There's nothing currently that I dislike about the product.

Vorteile

Makes remote access straightforward and reliable.

Nachteile

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Vorteile

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Nachteile

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Vorteile

Easy of use and fast interface
Support different operating system such Windows and OS

Nachteile

There were so many updates. So, it needed to be updated frequently by IT.

Vorteile

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Nachteile

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Vorteile

very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.

Nachteile

Setup can be a little time-consuming, but overall, a great tool for IT professionals.

Vorteile

What I most like about this product is the option to connect using the browser or desktop app.

Nachteile

I least liked it's display not being very clear when connected to a remote computer.

Vorteile

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Nachteile

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Vorteile

very easy to use for admins and clients to download/install on ad-hoc basis

Nachteile

would like to see the naming convention change to easier options

Vorteile

I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins.

Nachteile

Dashboard needs updation for better performance.

Vorteile

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Nachteile

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Vorteile

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Nachteile

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Vorteile

Easy to log on and allow access. Very quick!

Nachteile

I cannot say there was anything we didn't like.

Vorteile

Ofrece un soporte remoto confiable y muy seguro, es perfecto para empresas de todos los tamaños. Me encanta lo fácil que es de usar gracias a su interfaz intuitiva, y las funciones completas como el acceso remoto, el uso compartido de pantalla y el chat en vivo hacen que resolver problemas a distancia sea muy fácil de realizar

Nachteile

Es importante tener en cuenta que el costo de la plataforma podría ser un poco elevado para ciertas empresas, ya que sus precios se adaptan al número de usuarios y las funciones que necesites utilizar

Vorteile

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Nachteile

something to consider is to have a web-based deployment, but in general terms the application is seamless

Vorteile

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Nachteile

I don't have any cons for ScreenConnect.

Vorteile

Easy to manage and use for remote support and remote control

Nachteile

File transfer is slow. It works, but the speed is very slow.

Vorteile

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Nachteile

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.