Über Survicate












Survicate Preis
Survicate bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Survicate ist ab 99,00 $/Monat verfügbar.
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- Branche: E-Learning
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The best survey tool :)
My experience has been positive in terms of easy use, survey customization . However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback.
Vorteile
Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports.
Nachteile
Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating.
It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently.
Antwort von Survicate
Hi Luciana,
Thank you for your detailed review and all your feedback. We're glad Survicate is helping you gather valuable feedback easily. I'm sorry to hear about the issues you're facing with audience targeting and user list uploads—we’ll do our best to resolve them. If you haven't reported it yet via our support chat, please do so we can make a detailed issue report for our dev team. Again, I'm really sorry this happens to you.
~Paulina from Survicate
- Branche: Forschung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use survey tool & attentive support team
Vorteile
Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.
Nachteile
Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.
Antwort von Survicate
Hi,
Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform.
~Paulina from Survicate
- Branche: Informationsdienst
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Rapid survey deployment for continuous discovery but needing some more basic capabilities to...
Have enjoyed being able to rapidly set up and deploy surveys within the product.
Vorteile
Relatively easy to use
ability to set up survey logic for more complex surveys
A decent set of integrations to connect to platform
Responsive support team
Nachteile
Inability to orchestrate or prioritize survey delivery in product.
Inability to see available event based triggers within survicate for targeting
inability to predict traffic based on segmentation and triggers
Antwort von Survicate
Hi Ben,
Thank you for your review. We're glad you're finding value in deploying surveys quickly, and we appreciate your detailed feedback about areas for improvement.
We're actively working on making our platform more robust while keeping it user-friendly.
Would you like to share more about your specific needs with our product team?
~Paulina from Survicate
- Branche: Personalwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Survicate checked all of our boxes
We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses. Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans. We were able to easily connect data to our Salesforce account as well as download reports directly from the website. There were also improvements and new features added regularly and the new insights feature is a wonderful addition to the platform. I truly have nothing negative things to say about the Survicate program and our experience.
Vorteile
The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.
Nachteile
Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.
In Betracht gezogene Alternativen
Salesforce Sales CloudWarum Survicate gewählt wurde
We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses.Zuvor genutzte Software
Salesforce Sales CloudGründe für den Wechsel zu Survicate
Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customizationAntwort von Survicate
Hi,
Thank you for your wonderful review. We're thrilled to hear that Survicate has met all your needs and that our support team has been responsive. We appreciate your feedback and are committed to continually improving our platform.
~Paulina from Survicate
- Branche: Pharmazeutika
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A great users feed-back tool
I use Survicate for every product we develop. By running campaigns to assess user satisfaction. It's very easy to use.
Vorteile
It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.
Nachteile
I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.
Antwort von Survicate
Hi Mathilde,
Thank you for your review and feedback. We're glad you find creating surveys and using our dashboard easy. We appreciate your suggestions and are always working to make Survicate better.
~Paulina from Survicate
- Branche: Buchhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Perfect tool for getting quick feedback from your customers
We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us.
Vorteile
Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)
Nachteile
For now didn't found any reasonable problems, the SDK is under active development.
Antwort von Survicate
Hi Artiom,
Thank you for your fantastic review. We're thrilled to hear that Survicate is helping you collect valuable user feedback and that our support and integrations are making a difference. We're here to assist you anytime.
~Paulina from Survicate
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good customer service
Great! The customer service was top notch, I asked a question and had it answered with step by step guidance immediately. That is so helpful
Vorteile
The ease of creating surveys, I have one that I can duplicate and change when necessary.
Nachteile
We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details.
Antwort von Survicate
Hi Hillary,
Thank you for your wonderful review. We're glad you find creating and duplicating surveys easy and that our customer service has been top-notch. We appreciate your feedback and are always working to improve.
~Paulina from Survicate
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Superb experience
Great experience. We will be returning to paid subscription once we figure out our next batch of questions for product development.
Vorteile
Flexibility, rapid product development and VERY responsive customer care.
Nachteile
Pricing strategy could be a bit flexible(e.g more granular pay as you go model)
Antwort von Survicate
Hi,
Thank you for your fantastic review. We're glad you appreciate our flexibility and responsive customer care. We take your feedback on pricing seriously and are always looking for ways to better meet your needs. We look forward to supporting your future product development.
~Paulina from Survicate
- Branche: Immobilien
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome product
My team uses Survicate to display mobile surveys and get user feedback, specially when running A/B tests to compare user perception on different variants. We really like how easy it is to design surveys and analyze user responses.
Vorteile
Response analysis is very intuitive and the interface is very friendly. The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback.
Nachteile
Not exactly a negative point, but I miss the possibility of integrating Survicate with other campaign tools, such as Braze. We already have a big tracking structure on other tools, so it was easier to create campaigns on Braze and use those campaigns to trigger the Survicate surveys - which works really well, by the way.
Antwort von Survicate
Hi Igor,
Thank you for your awesome review. Great news—we do offer an integration with Braze, see more details here: https://survicate.com/integrations/braze-survey/
Once again, we really appreciate your feedback! If there's anything we can help you with, let us know :)
~Paulina from Survicate
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Works for Us
Survicate does exactly what we need from a survey platform.
Vorteile
Our ability to constantly refine our survey offering and ease of downloading the necessary information.
Nachteile
We're lucky in that we do not have any ossues with this platform.
Antwort von Survicate
Hi Richard,
Thank you for your feedback. We're glad Survicate meets your survey needs and makes managing your data easy.
~Paulina from Survicate
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
An amazing tool supported by an incredible team!
Vorteile
Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!
Nachteile
Missing some additional features at present like custom skip logic, though it is on the roadmap!
Antwort von Survicate
Hi Josh,
Thanks for the awesome review. We're thrilled you're loving Survicate and our support team.
We hear you on the custom skip logic - we'll look into it.
We'll keep working to wow you!
Cheers,
Survicate Team
- Branche: Forschung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The strength of Survicate is its capacity to launch surveys with targeted audiences.
In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.
Vorteile
We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.
Nachteile
Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.
- Branche: E-Learning
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easily integrated tool for connecting surveys with our marketing services
Vorteile
Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.
With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.
Nachteile
For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.
We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.
Antwort von Survicate
Hi Maria,
We appreciate you sharing your thoughts and leaving us a great review. It's great to know that Survicate is helping you integrate surveys with your marketing services and gain valuable insights. As for the surveys in multiple languages, it is possible to do so with Survicate, please get in touch with our customer support or visit our Help Center: https://help.survicate.com/en/articles/4574567-run-multilingual-surveys
~Paulina from Survicate
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Broad feedback after 6 months of use from a buisness developers perspective
Vorteile
Easy to use interface.
Ability to get several different customer insights in one place.
Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation?
Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase.
Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.
Nachteile
Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.
Antwort von Survicate
Hi Erik,
Thanks for the great review! We're thrilled you're finding Survicate useful. Love your idea about packaging insights - we'll definitely look into that.
Keep the feedback coming!
Survicate Team
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great experience with Survicate and it's customer support team
My overall experience with Survicate has been great this far. The product itself is really easy to use, customer support is always helpful.
Vorteile
Survicate has a great customer support - they are really nice, friendly, helpful and fast. Another thing is that Survicate improves a lot each day. The implementation of AI insights features are a great supplement to the product itself.
Nachteile
There are still some improvements needed that I believe will be there in the future (for example recruiting random respondents straight from the Survicate panel).
Antwort von Survicate
Hi Elina,
Thank you for sharing your experience. We're glad to hear that our customer support has been helpful and that you're enjoying our AI Insights Hub features. We appreciate your feedback and are always working to improve.
~Paulina from Survicate
- Branche: Sport
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very good experience with Survicate
Overall the customer support with [sensitive content hidden] is very good, quick and he is very reliable.
The took is easy to use, just needs a few features to take it to the next level.
Vorteile
The tool is very intuitive and flexible.
Nachteile
Not being able to download the reports as one full PDF report. I have to download one question at a time.
Antwort von Survicate
Hi Jessica,
Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads.
And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements.
Keep the suggestions coming!
Survicate Team
- Branche: E-Learning
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Survicate helps me be closer to my users!
Vorteile
Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly.
Nachteile
Not very customisable + could leverage AI more.
Antwort von Survicate
Hi Pranav,
Thank you for sharing your experience. It's great to hear that our intuitive interface and integrations have been helpful for you. We appreciate your feedback.
~Paulina from Survicate
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to integrate, build surveys and analyse results
Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website
Vorteile
Easy to build surveys
Quick integration on our website
Ability to customise CSS
Nachteile
Would love a native integration with Contentsquare
Antwort von Survicate
Hi Jonny,
Thanks for the awesome review.
We're stoked you find Survicate easy to use, integrate, and customize.
Noted on the Contentsquare integration - we'll look into that. Really appreciate your recommendation.
Keep the feedback coming!
Survicate Team
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy setup, almost excellent
Survicate was very easy to set up and create a survey. Running the survey and viewing the results was also a pleasant experience. There are a few missing features that would elevate Survicate to be a truly excellent product.
Vorteile
As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy.
Nachteile
There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory.
Antwort von Survicate
Hi Brendan,
We appreciate you sharing your feedback. It's great to know that our iOS documentation made it easy for you to set up your first survey. Thank you for your suggestions; we're committed to improving our product.
~Paulina from Survicate
- Branche: Buchhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A solid survey maker
Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand.
Vorteile
I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile
Nachteile
Sometimes is not that easy to understand how to implement the survey on a page.
Antwort von Survicate
Hi Giulio,
Thanks for the great feedback.
Glad you're finding survey creation easy and the results analysis clear. We'll work on simplifying the implementation process. Appreciate your input!
Survicate Team
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Fine Survey Tool
Its a good tool for surveys. We use it exclusively for sending NPS surveys and it works well. Best part is that it integrates with mailchimp seamlessly, we dont need to do any external linkage.
Vorteile
great UI and user friendly system. Powerful NPS tool.
Nachteile
expensive, it doesnt have any plans for infrequent users like me.
Antwort von Survicate
Hi Chintan,
Thank you for your review. We're pleased to hear that you find our platform user-friendly and that it integrates well with Mailchimp for your NPS surveys. We value your feedback and are always striving to enhance our offerings.
~Paulina from Survicate
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Survicate- Easy to setup & get quick answers soon
Vorteile
It is really easy to setup the survey and get answers quickly.
Nachteile
Why do we need to contact support to transfer survey from feedback to live mode.
Can we have more survey options like- additional routing instructions etc.
Antwort von Survicate
Hi Sumir!
Thank you for your positive feedback. We're glad you find Survicate easy to set up and quick for getting answers. We appreciate your suggestions and we'll take them into consideration as we work on improvements.
~Paulina from Survicate
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great product , great price point
Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.
Vorteile
We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.
Nachteile
Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.
- Branche: Rundfunkmedien
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Quelle der Bewertung
Great app for a great price
I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.
Vorteile
- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team
Nachteile
- Backend is slow at times
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
-
Quelle der Bewertung
Cool way to improve conversion rates
Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.
Vorteile
Easy to use, well designed, great customer service.
Nachteile
I wish there would be more integrations, although I know they are currently working on this.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Survicate integrates well within our marketing efforts
I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access.
Vorteile
Integration with ActiveCampaign and the template library. The usage of the tool is very easy.
Nachteile
We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner.
Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs.
Antwort von Survicate
Hi Sandra,
Thank you for sharing your feedback with us. We're glad to hear that Survicate integrates well with your marketing efforts and that you find it easy to use. Your feedback is important, and we'll keep it in mind as we work to improve our platform.
~Paulina from Survicate
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
AI Driven Customer Feedback
The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost.
Vorteile
The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.
Nachteile
I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team.
In Betracht gezogene Alternativen
MailchimpGründe für den Wechsel zu Survicate
Survicate offered the best mix of functionality, simplicity and cost.Antwort von Survicate
Hi Graeme,
Thank you for sharing your feedback with us. We're glad to hear that our platform and AI tools are helping you analyze customer feedback effectively. It's also good to know our team could promptly assist with the billing issue. We appreciate your support.
~Paulina from Survicate
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Top shelf service for a great product!
It's a tool I use daily and that I am getting to know more and more. It's valuable and delivers me data and conclusions as to how I deal. It feels like there are more options than I know of, but their customer service always feels close when needed
Vorteile
The service is great. You can get in touch easily and really fast, and the answers are always correct and brought to you in a friendly way!
Nachteile
There is a lot that can be done that did not feel intuitive to me. So it took me a while to find out that some options were available, and what they meant/did. There is a knowledge base and enought information on the website, but I did not take the time to dive in to that
Antwort von Survicate
Hi Melvin,
Thank you for your review. We're happy to hear that Survicate has been helpful and our support team friendly. We appreciate your feedback about the intuitiveness of our platform and will keep it in mind as we work to make things easier to use. We're always here to support you.
~Paulina from Survicate
- Branche: Personalwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Easy to integrate survey solution
For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys.
Vorteile
It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.
Nachteile
We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).
Antwort von Survicate
Hi Patrick,
We appreciate you sharing your experience. It's good to hear that Survicate integrates smoothly with your systems and that our AI features are helpful for your product research. Thank you for your feedback!
~Paulina from Survicate
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Survicate is very cost-effective and meets different survey needs
we've been using Survicate for almost 5 years in the company and so far it's attending our research needs. It's possible to run in-app, widget and link surveys! The customer support and client management are for me the greatest value, they're super close and they work to address any concerns, bugs and feedbacks very fast - they're more a partner than a vendor.
Vorteile
Survicate is an easy tool to use that suits different research needs in product development!
Nachteile
Survicate is more limited and question options, quota design and analysis dashboard than similar vendors
Gründe für den Wechsel zu Survicate
better cost-benefit, attended all the feature requirementsAntwort von Survicate
Hi Bruna,
Thank you for sharing your experience with Survicate. We're pleased to hear that our tool meets your research needs and that you've found value in our customer support. Your feedback is important to us, and we'll keep it in mind as we work to improve our platform.
~Paulina from Survicate
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent for Teams Needing Robust Survey Automation and Integration Solutions
Our experience has been consistently positive over the past four years, and we couldn’t be happier with the service.
Vorteile
Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.
Nachteile
Honestly, Survicate meets all our needs, so there isn’t anything I’d critique.
In Betracht gezogene Alternativen
SurveyMonkeyGründe für den Wechsel zu Survicate
It looked for me like It was more flexible in terms of integrations with the ESP we use.Antwort von Survicate
Hi Vladimir,
We're grateful for your kind words and pleased to hear that Survicate has been meeting your needs, especially with integrations and support. Thank you for being with us over the past four years.
~Paulina from Survicate

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A strategic partner for IT teams
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.
Vorteile
Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.
Nachteile
I don't have any negative comments to raise.
Antwort von Survicate
Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support.
~Paulina from Survicate
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Perfect for support and surveys
My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process
Vorteile
It's very easy to use, intuitive, dynamic and friendly. With more options time to time.
Nachteile
Expensive. Sometimes the support is not always online.
In Betracht gezogene Alternativen
IntercomWarum Survicate gewählt wurde
Integration and friendly product. Price at the beginning.Gründe für den Wechsel zu Survicate
Integration and friendly product. Support helped at the beginning.Antwort von Survicate
Hi Alberto,
We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements.
~Paulina from Survicate
- Branche: Automotive
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A brilliant, intuitive survey tool for digital marketers of all levels.
No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support.
Vorteile
Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.
Nachteile
The mobile survey design could be improved.
Antwort von Survicate
Hi Cat,
Thanks for the amazing review.
Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool.
We'll work on improving mobile survey design.
Appreciate the shout-out to our versatility and support!
Survicate Team

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
10/10 for Survicate
We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful.
Vorteile
We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform.
It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.
Nachteile
I haven't come across anything that I've not been happy with or found a workaround for.
In Betracht gezogene Alternativen
SurveySparrowGründe für den Wechsel zu Survicate
We were happy with the offering from SurvicateAntwort von Survicate
Hi Charlotte,
Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate.
Your trust means the world to us, and we'll keep working hard to maintain this level of excellence!
~Paulina from Survicate
- Branche: Automotive
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great tool!!
overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great!
Vorteile
In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.
Nachteile
The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.
Warum Survicate gewählt wurde
Data laws as per GDPR chaged and the cost was very highGründe für den Wechsel zu Survicate
chaep + integratin with smartlook was a crucil factorAntwort von Survicate
Hi Tarnika,
Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve.
~Paulina from Survicate
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Survicate Review
Vorteile
They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive
Nachteile
To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.
Antwort von Survicate
Hi Katie,
Thanks for your review!
We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve.
~Paulina from Survicate
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great tool for collecting feedback both on web and app
At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.
Vorteile
Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.
Nachteile
For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.
Antwort von Survicate
Hi Damian,
Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs.
Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo!
We're always working on new design options, so stay tuned.
Keep rocking those surveys!
Survicate Team
- Branche: Versicherung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A complete tool for measuring experience
Vorteile
It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module
Nachteile
Currently it's unavailable for some apps that use older platforms
Antwort von Survicate
Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve.
~Paulina from Survicate
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Survicate - Great Survey Tool for Mobile!
Overall a really great experience and would 100% use it again in a future project
Vorteile
Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback
Nachteile
We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)
Antwort von Survicate
Hi Adam,
Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot!
Survicate Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Fast Responsive support in resolving issue.
Great!! The kind of patience and support provided was very appreciable
Vorteile
Help desk support for my issues and providing continues support.
specially Anastasiia, & Daniela
UI and Guides.
Nachteile
There are not much option to play with Font and subject body within for normal user who don't know backend coding.
Antwort von Survicate
Hi Abhishek,
Thank you for your great review. We're so happy that our support team could help you effectively. We appreciate your feedback about making text customization more user-friendly - we're always looking to improve our platform.
Thank you for choosing Survicate for your marketing needs!
~Paulina from Survicate
- Branche: Unterhaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A great tool
Survicate has transformed the way we gain insights about the users. I'm very happy with this service.
Vorteile
Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.
Nachteile
Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.
Antwort von Survicate
Hi Ola,
Thank you for taking the time to share your thoughts. It's rewarding to hear that our tool has significantly helped you understand your users better. We value your feedback and are dedicated to enhancing our features.
~Paulina from Survicate
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Survicate| The creme of the creme in customer service
Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold
Vorteile
Everything is easy and everyone is friendly
Nachteile
Maybe better insights but I can’t complain, Iove the app
Antwort von Survicate
Hi Nabila,
Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform.
~Paulina from Survicate
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Survey guy at Balance of Nature
I have had a pleasant overall experience and really enjoy using this tool.
Vorteile
I like how accommodating the staff is and how they are always looking for ways to improve the product.
Nachteile
I wish there were style customization options in the analyze dashboard.
Antwort von Survicate
Hi Chris,
Thanks for the great feedback. We're glad you're enjoying Survicate and find our team accommodating. Noted on the analyze dashboard customization - we'll add that to our list.
Keep the ideas coming!
Survicate Team
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Liezel from Kickon
In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff.
Vorteile
The Survicate support team is very helpful with any of your concern. The team is kind and approachable.
Nachteile
Time zone might have an impact when you have query/concern
Antwort von Survicate
Hi Liezel,
Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services.
~Paulina from Survicate
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Love the ease of Survicate
I love how easy it is to use and address our B2B product needs.
Vorteile
how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting
Nachteile
it keeps wanting me to refresh the page too often
Antwort von Survicate
Hi Lisi,
Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better.
~Paulina from Survicate
- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Product and awesome team!
It has been great to use this product!
We have this integrated into many of our systems and it is working really well for us!
Vorteile
Easy to use
Good APIs to use
Support Team is especially very responsive and willing to help
Nachteile
More logic customizations needed for the questions
In Betracht gezogene Alternativen
SurveyMonkeyGründe für den Wechsel zu Survicate
Ease of use and setup. Also its great value for moneyAntwort von Survicate
Hi Jahnavi,
Thank you for your kind words about our product and team. We're glad to hear that Survicate is integrating well with your systems. We appreciate your feedback and are committed to continuous improvement.
~Paulina from Survicate
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to use and amazing support!
Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate
Vorteile
How easy it's to display the survey and gather feedback for our app + their support is incredible.
Nachteile
Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.
Antwort von Survicate
Hi Pedro,
Thanks for the great review!
Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy!
Survicate Team
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Really happy with product
Very positive, we just need to think of more ways to get people to fill them out
Vorteile
Really easy to set up surveys and it links the name and email from Helpscout
Nachteile
Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up
Antwort von Survicate
Hi Kerrie,
We appreciate your feedback and are glad to hear that setting up surveys has been easy for you and that the Helpscout integration is beneficial. Thank you for your input; we're always working to improve our platform.
~Paulina from Survicate
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Really happy with Survicate
Very positive. The Salesforce integration works well and it is nice and easy to design the surveys.
Vorteile
The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had.
Nachteile
There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process.
In Betracht gezogene Alternativen
SurveySparrowGründe für den Wechsel zu Survicate
Cost, features, and more flexibility in the number of responses.Antwort von Survicate
Hi Gordon,
Thank you for sharing your thoughts. It's great to hear that our platform and knowledgeable support team have been helpful to you. Your feedback is valuable as we strive to improve our services.
~Paulina from Survicate