Salesforce Sales Cloud

Vorteile

man kann sich bei salesforce alles so bauen wie es einem gut gefällt

Nachteile

man muss erst alles bauen sonst macht man gefühlt mehrere Schritte für eine Aktivität

Vorteile

Benutzerfreundlichkeit und Qualität der Leistung

Nachteile

Ich finde an diesem Programm nichts Negatives

Vorteile

du kannst Sie von überall nutzen und Sie ist Bedienerfreundlich

Nachteile

Tägliches Einloggen ist etwas umständlich gestaltet

Vorteile

Umfassende Funktionen: Die Sales Cloud bietet alles, was ein Vertriebsteam benötigt – vom Lead- und Opportunity-Management über die Prognoseerstellung bis hin zur Automatisierung wiederkehrender Aufgaben.

Nachteile

Hohe Kosten
Komplexe Einrichtung und Implementierung
Zusätzliche Kosten für Erweiterungen

Vorteile

Benutzerfreundlich
Zentralisierte Datenverwaltung

Nachteile

Kosten und hoher Anpassungsaufwand an die eigenen Bedürfnisse

Vorteile

Die einfache Bedienung, der Support, durch die Cloud Weltweit erreichbar.

Nachteile

Einrichtung und Lizenzkosten sind schon sehr hoch.

Vorteile

Durch SF habe ich den komplette Überblick an hereinkommenden Leads, Stages der Bearbeitung und Auswertung

Nachteile

Kein möglicher Intergration von Bildern in den Mailverkehr

Vorteile

Die Suche nach Kunden und Adressen ist sehr einfach, auch dass man die Cloud im Browser in mehreren Tabs öffnen kann, ist sehr von Vorteil.

Nachteile

Dass es vielleicht einfacher gemacht werden kann, E-Mails direkt an den Kunden aus der Cloud zu senden.

Vorteile

Die Sales Cloud automatisiert Vertriebsprozesse wie Lead-Management, Opportunity-Verfolgung und Angebotserstellung, was die Produktivität enorm steigern kann

Nachteile

Bei der Salesforce Sales Cloud sind die Kosten nicht zu unterschätzen

Vorteile

Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Nachteile

Der Preis für diese Software ist recht hoch

Vorteile

Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.

Nachteile

Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant

Vorteile

Super für folgende Punkte:
Projektstatus wird angezeit
Auslastung des Vertriebsteam mit einem Klick ersichtbar
Marketingkampagnen können relativ einfach und schnell erstellt werden.

Nachteile

Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

Vorteile

Salesforce Sales Cloud is easy to use and the simple user interface it has makes it easy to access all its features. It has a very outstanding reporting feature that provide us with very insightful reports allowing us to understand the performance of our selling activities. Salesforce Sales Cloud also has numerous automations that enable us to automate various selling activities. Its advanced sales analytics allow us to understand our sales trends and to forecast future sales. It also has collaboration tools that enable us to work together during sales.

Nachteile

There is nothing about Salesforce Sales Cloud that has ever disappointed us. We lack anything to dislike about it.

Vorteile

Even as a small business where only two of us use the program. Easy records keeping of client databases and client accounts. I love having an easy way of keeping track of open tasks in Cases and accounts that are processing in Opportunities. Being able to run reports off different client information has been extremely beneficial.

Nachteile

It can be difficult to make changes to the format and templates. Also, would like if the List Emails could be a little more customizable.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Salesforce Sales Cloud

Vorteile

Easy access for users. Helpful for all to navigate.

Nachteile

Too many steps and does not integrate with outlook as easy as other products.

Vorteile

Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad.

Nachteile

Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs.

Vorteile

It is a complete solution to manage the sales process.

Nachteile

Sometimes difficult to use and needs an integrator to change or add items.

Vorteile

What I liked most about Salesforce Sales Cloud is its robust customization options and seamless integration with other tools, which make it easy to tailor the platform to my specific business needs. The intuitive interface and real-time data insights also help streamline workflows and improve my team's productivity.

Nachteile

What I liked least about Salesforce Sales Cloud is that it can be quite complex to set up and navigate initially, especially with all the customization options. Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs.

Vorteile

It is a great product but not meant for a single user which I was. You need an admin, which I am not.

Nachteile

It is too difficult to learn to set up and use on your own.

Vorteile

Allows you to track all engagements whether financial or contacts.

Nachteile

Has a lot going on with the software so there is a huge learning curve.

Vorteile

I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place.

Nachteile

The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Salesforce Sales Cloud

Vorteile

our company can really customize it to our needs

Nachteile

customization is not that simple and takes quite some effort to develop

Vorteile

It is a good CRM where everything can be organized by leads and opportunities. I like that it is easy to keep track of everything that is customer related and it allows you to integrate with another different tools for quoting.

Nachteile

Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for.

Vorteile

Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements.

Nachteile

The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Salesforce Sales Cloud

Vorteile

I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them.
Salesforce Sales Cloud also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us.

Nachteile

I would say that Salesforce Sales Cloud is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well.

Vorteile

Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster.

Nachteile

It can be a bit slower sometime if there is large amount of data.

Vorteile

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Nachteile

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Vorteile

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Nachteile

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Vorteile

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Nachteile

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Vorteile

Lots of features
Mature and evolved system
Established knowledbase and online help available
Ready support and experts available

Nachteile

Expensive
Legacy system
Ease of use / navigation
Maintanance is expensive

Vorteile

I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency.

Nachteile

The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise.

Vorteile

Industry wides used CRM product. Easy to integrate with existing Platforms.

Nachteile

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Vorteile

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Nachteile

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Vorteile

Salesforce is a Goliath in their own right and a heavyweight within the CRM category. I've worked with other tools, such as Hubspot, but no one can perform true CRM like Salesforce does on a daily basis.

I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze. All activities flow back and forth between the 2 tools so I can stay up to date on all activities being perform on the account. This makes managing the customer experience more mature and positively reflects on us in how we operate our business.

Nachteile

While Salesforce Sales Cloud is as flexible as "flexible" comes, that can be a 2 edged sword. Our current Salesforce instance heavily leverages most capabilities that Salesforce offers, which makes it difficult to run reports when not all data objects can be accessible within one report. I end up having to run multiple reports and then consolidate the reports to drive the insights I'm looking for.

Vorteile

What truly sets Salesforce Sales Cloud apart for me is its unparalleled customizability and integration capabilities. The platform's flexibility allows businesses to tailor it to their specific needs, ensuring that it can evolve alongside the company. With its vast ecosystem of applications available through the Salesforce AppExchange, the ability to integrate with other tools and systems is virtually limitless. This ecosystem empowers businesses to create a fully integrated sales process, enhancing efficiency and productivity. The platform's robust analytics and reporting tools have also been a game-changer, providing deep insights into sales metrics and customer data, which in turn drive informed decision-making and strategy refinement.

Nachteile

On the flip side, Salesforce Sales Cloud's steep learning curve and complexity can be its Achilles' heel, particularly for smaller teams or businesses without a dedicated Salesforce administrator. The very features that make it so powerful—its vast customizability and extensive functionalities—can also make it daunting for new users to navigate and master. Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added. It requires a significant investment, not just in terms of money, but also time and resources to truly leverage its full potential.

Vorteile

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Nachteile

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

Vorteile

Level of customizing the platform and adjusting it to the business needs is awesome! Intuitive but sometimes challenging, never disappoints though! Loving the dashboards and integration capabilities!

Nachteile

Due to complexity, sometimes it's tricky to figure out how to implement something and it has its own limitations in reporting, for example. It's more on the expensive side.

Vorteile

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Nachteile

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Vorteile

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

Nachteile

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

Vorteile

The automations in Salesforce Sales Cloud always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances.

Nachteile

We have not yet experienced anything wrong about Salesforce Sales Cloud to write about.

Vorteile

I love that Salesforce allows you to configure your org as much as you want, even if you find something not possible right away, you can always look for some third-party app on AppExchange or create some custom code to make your usecase work! It provides you with training on their Trailhead platform, where you can earn badges and valuable certifications. As far as for the sales features, it allows you to fully manage all your sales processes in it. It is super intuitive for beginners and really easy to work on!

Nachteile

I think the price is the only downside of this solution. This is one of the most expensive CRM software on the market, but it is still understandable why. For someone who looks at the price not knowing it's pros it will just look big, but for a person who sees a value with automating sales processes and decreasing manual work within your sales or support team - it really makes sense.

In Betracht gezogene Alternativen

Warum Salesforce Sales Cloud gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Salesforce Sales Cloud

Vorteile

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Nachteile

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

Vorteile

I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster.

Nachteile

Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first.

Vorteile

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Nachteile

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Vorteile

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Nachteile

There are no major loopholes that I could point out about the tool.

Vorteile

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Nachteile

I really dont see what I like least about Salesforce

Vorteile

### Pros of Salesforce Sales Cloud

Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time.

### Cons of Salesforce Sales Cloud

Nachteile

Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product.

Vorteile

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Nachteile

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

Vorteile

The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).

Nachteile

Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.

Vorteile

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Nachteile

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.