Über SugarCRM

EIN CRM, DAS IHREN ARBEITSTAG ERLEICHTERT SugarCRM für starke Kundenbeziehungen, am besten für B2B-Unternehmen mit 50 bis 5,000 Mitarbeitern geeignet. Mehr Deals mit weniger Aufwand - Profitieren Sie von erweiterten Lead-Prognosen, damit Sie Leads identifizieren können, die wahrscheinlich zu Kunden werden. - Integrieren Sie jedes Tool (E-Mail, Kalender, Online-Meetings, Social-Media-Anwendungen usw.) und erhalten Sie überall und jederzeit Verkaufschancen. - Treffen Sie mehr datengesteuerte Entscheidungen, mit Analysen, die Ihnen zeigen, was funktioniert, was nicht, und wie Sie darauf aufbauend Ihre Erfolge wiederholen können. Alles, was Sie brauchen, um eine optimale Customer Experience zu schaffen - Geben Sie Ihren Agenten die Möglichkeit, produktiver zu arbeiten – mit einer leistungsstarken Konsole, die Fälle intelligent nach SLA, Stellenwert und Schweregrad priorisiert und Ihnen alle Informationen und Tools zur Verfügung stellt, die Sie zur Lösung benötigen. - Binden Sie die Omnichannel-Kundenkommunikation nahtlos in eine einzige Servicekonsolen-Benutzeroberfläche ein, um den Support zu optimieren und die Kundenerfahrung zu verbessern. - Self-Service-Funktionen ermöglichen es Ihren Kunden, sich selbst zu helfen und die Gesamtkosten zu senken. Die besten Leads generieren - Erstellen Sie schnell dynamische, mehrstufige und zielgerichtete Kampagnen, um Ihre Pipeline mit hochwertigen Leads zu befüllen. Erhöhen Sie das Engagement, indem Sie personalisierte E-Mails in großem - Umfang versenden, und beschleunigen Sie die Lead Conversion durch prädiktives Lead Scoring. - Mit Advanced Analytics, einem leistungsstarken BI-Berichtsmodul, das in Sugar Market enthalten ist, wissen Sie stets, was funktioniert und was nicht. Auszeichnungen 2022 – G2 Award '22: Leader in CRM Software 2021 – Nucleus Research: "Hot companies to watch" 2021 – G2 Award '21: Leader in CRM for Enterprise and Mid-Market ...
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SugarCRM Preis

SugarCRM bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SugarCRM ist ab 49,00 $/Monat verfügbar.

Startpreis:
49,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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SugarCRM Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,8
Funktionalität
3,8
Bedienkomfort
3,6
Kundenbetreuung
3,7
5 von 404 Bewertungen Alle Bewertungen anzeigen
Victoria
  • Branche: Öl & Energie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
2
Kundenbetreuung
0

5
Bewertet am 12.2.2019

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Vorteile

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Nachteile

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 26.5.2019

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Vorteile

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Nachteile

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Gründe für den Wechsel zu SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Tom
  • Branche: Chemikalien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 30.8.2021

Lots of bugs, terrible customer support. Spend a little more for something that works.

You get what you pay for.

It's an average platform with some significant drawbacks that aren't realized until you've signed on the line and are trying to onboard it. We use Sage as our base platform and had intended to use Sugar to allow our teams to work in one system and have it communicate with Sage. In theory, this saves us time, entering data in one window instead of multiple tabs in Sage. However, in many instances, Sugar cannot write to Sage. That's a one-way street, so many tasks still require manual entry in Sage.

It's also very clunky. The data refreshes/synchs very slowly, so you're rarely looking at real-time data. It will refresh and reload pages while you're actively working in them, deleting your progress and forcing you to start the process over.

Creating dashboards and reports requires the user to be literate in tech talk and computer logic. Trying to navigate the back end to find the data you're looking for takes ages. I haven't even tried playing with the workflow builder because I can't find the time to teach myself how to build a report or dashboard, much less anything more complex.

We have identified numerous shortcomings, but when we contact Sugar Support, they tell us it's a bug they're working on with no timetable for a solution. Apparently, there are a LOT of bugs.

Vorteile

The system is easy to use in theory. The UI is decent and processes are intuitive. The price point is attractive since the company boasts that it parallells other higher-priced options in features and functionality. The onboarding was fairly simple and adjusting to the system was not difficult.

Nachteile

Customer service is abysmal.

Our original contract included six limited use licenses designed to let our leadership team review content across all areas of the system (able to view all, but not edit certain elements). However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access.

When we made the purchase, the team at Sugar deactviated all other licenses on our account, despite the fact that we were only half way through our annual contract, which we'd already paid for. I tried calling their domestic customer support line and got voicemail. I eventually reached technical support via email, who had to relay my request to another department. Our business was effectively offline for half a day while this was sorted out and our access was restored.

Two weeks later, I received an EMAIL from our Customer Success rep. She apologized for her late response and asked me to outline the issue. I did so and requested a call to discuss the incident. I never received another follow-up email, much less a phone call.

Between bugs with the licenses, bugs with the search/filter, email issues, and zero customer support, I cannot understate how disappointed I am in this purchase and this company as a whole.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu SugarCRM

Price and UI. If I had to do it over, I'd spend a little more to get a better product.
Abel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 27.9.2023

Avis sugar crm

Vorteile

I like this software because of its many functions which makes it different from its competitors

Nachteile

what he doesn't like about this software is how expensive it is for small businesses

Katie
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 14.1.2020

The Pros and Cons of Sugar

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

Vorteile

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

Nachteile

Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu SugarCRM

We didn't - we ended up choosing Salesforce over Sugar, simply due to the fact that we had to incorporate other areas of the business already in Salesforce and ultimately they were able to provide all the necessary features. For other orgs, I would recommend Sugar, as it's an amazing product.

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