ManageEngine Endpoint Central Erfahrungen

Vorteile

It has an Admin friendly interface and easily customable for us. Works so stable and fast.

Nachteile

After upgrading software, client agent upgrade operation must be faster than current.

Vorteile

I have been using Desktop Central for the last 2 years, and it has been a fantastic experience. Below are the speifics which were best about Endpoint Centrala. Deploying of the application is very easy as you get access 50K+ applications in handy.b.Deploying patches at both OS level and Application level is exact and simplec.Displkaying information about any zerio day vulnerability whioch has been releasedd.Creating Custom Group with respect t Computers and userse.Sceduoling report to be sent directly to the mailbox and generating custom report like details about specific software on all endpoints, etc.f.Implementing policies is very simple and straightforward.h. Real-time showing the result of any configuration (deployment) which has been triggered,

Nachteile

I won't see any specific thing about dislike as each time the Endpoint Management tool is expanding. But I have faced a couple of issuesa. Deploying configuration on used-based was failing continuously for me.b. IT is tough to get the status of the device encryption. When force encryption is deployed it does get applied, but the result is not displayed back in the configuration.c.Postgre SQL knowledge is needed for query reports.

Vorteile

What I appreciate most about Manage Engine is the complete control it offers over all our devices from a single platform. I particularly value the ability to remotely access these devices as needed. The capability to test and deploy weekly patches and block applications in real-time has been a significant advantage for our company. The platform is incredibly user-friendly, and implementing upgrades has been straightforward. Additionally, the customer support forum has been instrumental in resolving any issues we encounter.

Nachteile

At times, the interface can be a bit unintuitive, but by using the guides on the ManageEngine portal or contacting technical support, we always manage to accomplish our tasks.

Vorteile

Documentation is very helpful, customer service is generally very good and prompt at answering. There are a lot of included features in endpoint central uem edition (we used endpoint central uem cloud). Windows OS features work often. Remote access feature is good. Patch management works.

Nachteile

Limited features for MacOS and extremely few for Linux although some
problems may be limited by the OS.
Enrollment was a pain for Mac and Linux and provided few benefits. (No MdM for Linux. MDM required and included for macOS, but provided few benefits.)
Advertising on the ManageEngine website and Endpoint Central website promised way more than it delivers. Especially for multi OS features. Very windows-centric.

In Betracht gezogene Alternativen

Jamf Pro

Gründe für den Wechsel zu ManageEngine Endpoint Central

Jamf Pro is way too expensive. Intune doesn’t play nicely with non-Microsoft windows os. Intune would have too limited functions. Jamf is a big question mark because the cost is too prohibitive.

Vorteile

Great, Simple, Has the all features I need. Reviewed many other solutions - Loved ManageEngine EndPoint Central since day 1.
Perfect for Small Businesses.

Nachteile

Hope it can do network inventory instead of just computers. Too many other products. Also can do with a better dashboard look.

In Betracht gezogene Alternativen

Atera

Warum ManageEngine Endpoint Central gewählt wurde

Simplicity without all the fuss. Starting out as a small business, dont need all the bells and whistles yet!

Zuvor genutzte Software

Kaseya VSA

Gründe für den Wechsel zu ManageEngine Endpoint Central

Simplicity and Price starting out as a small business consultant.

Vorteile

Easy to read and access, customize the feature which is needed.
Dashboard easy to read.
Customizable report, Alert.
Support is good and knowledgeable

Nachteile

Some new feature introduce which need to get feedback before deploy out to the markets.
New feature are buggy but fixes are quick enough to fixes.
Don't expect a fancy or superb design but expect the feature is there and able to feed the needs.

Vorteile

The software is user-friendly and helps me efficiently monitor and manage all my endpoints.

Nachteile

There are occasional glitches in the software that need to be addressed for a smoother experience.

Vorteile

Its Automatic patch deployment is wonderful feature, Its own patches testing environment, No need to worry before patches approving.

Nachteile

Sometimes delay in patch updates comes in these software repository

Vorteile

The facility and support for using and managing numerous devices.

Nachteile

I don't have any negative thoughts about the central endpoint.

Vorteile

The biggest benefit is the plethora of options and features available to you based on your needs.

Nachteile

Because the product packs contain very in-depth features, understanding the product and getting familiar with all the features may take some time.

Vorteile

All-in-One tool, Inventory, Security, Encryption, Patch management, MDM, Modern Management, Remote Access, Software Deployment - it's a "swiss knife" for any IT department.
What makes Desktop Central great is that you have everything to manage your servers, endpoints, in all aspects of it just from a single tool. No need for a multi-server deployment, very easy to deploy and manage.
It just works! Logically, easy and very user/admin friendly

Nachteile

Sometimes it takes a while to get a new functionality implemented or some existing functionality to be improved.
MacOS support sometimes takes a while to "catch up" with new OS releases (even though Apple does provide access to "betas" to pretty much anybody).
It would be great to have an edition were all the modules and addons (including Security one) would be already included (we would definitely go for it).
Virtualization Modules, VDI management would be a great addition as well

In Betracht gezogene Alternativen

PDQ Deploy & Inventory

Gründe für den Wechsel zu ManageEngine Endpoint Central

Previous experience, feature-rich product, affordable, in active development (new features are being added frequently)

Vorteile

EC has patch management, Nessus integration with threats, OS deployment and remote control. The remote control works well for our helpdesk as well as the OS deployment from images. These are used daily.

Nachteile

I'd like the ability to change some default options so I don't have to change them every time (remote control). I'd like more insight into failed patches without log diving.

In Betracht gezogene Alternativen

NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde

We wanted an all in one, easy to use software.

Gründe für den Wechsel zu ManageEngine Endpoint Central

A few more options were in EC that we wanted. OS deploy, firmware deploy.

Vorteile

Easy of setup
30 Day Trial
Overall cost
All the features
Quick access to support

Nachteile

Its hard to fully understand the differences between the editions

In Betracht gezogene Alternativen

NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde

Leaving MSP that used this product. I did not like Automate as a product so we did not consider standing up our own instance.

Zuvor genutzte Software

ConnectWise Automate

Gründe für den Wechsel zu ManageEngine Endpoint Central

Ease of use Cost Free trial Access to support during Trial Unrestricted Trial

Vorteile

We chose this initially bevause we needed a central management system and we already had a couple of other products from the same vendor. I liked most the familiarity of layout, simplistic management and usability. The primary functions all work well and do what most others do but the ui makes it easier to manage.

Nachteile

Some of the pop ups don’t look that slick for the end user and some of the prompting and pointers have an element of “written by someone who doesn’t speak my primary language.” This is a small point but from the outside could be relatively easily fixed.

Vorteile

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Nachteile

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

In Betracht gezogene Alternativen

Jamf Pro

Warum ManageEngine Endpoint Central gewählt wurde

We went through product webinar videos and were able to setup our-self. Also, ManageEngine DesktopCentral support was there to help, whenever needed.

Gründe für den Wechsel zu ManageEngine Endpoint Central

Since, ManageEngine has invested much in continual development of DesktopCentral UEM. It's now offered in Cloud as well. Easy to setup, configure, quick learning curve,

Vorteile

Using Endpoint Central has made my life as an information technology administrator a breeze! Between the ease of access for our endpoints and the easy to navigate UI, Endpoint Central is awesome.

Nachteile

The only downside I can think of about Endpoint Central is the sales team at Manage Engine is relentless, if you try to demo a product you will be badgered for months by multiple sales representatives.

Vorteile

Manage Engine as a whole is an awesome company, but Endpoint Central takes the cake. Patch management, IS deployment and asset tracking are a breeze in one central dashboard. It is easy to use and integrates well with other Manage Engine Products.

Nachteile

Support can be a little slow at times, but what support isnt?

In Betracht gezogene Alternativen

SolarWinds Service Desk und ServiceNow

Gründe für den Wechsel zu ManageEngine Endpoint Central

I chose ManageEngine because it offered the best collection of tools on one dashboard.

Vorteile

Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate. The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.

Nachteile

There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.

Vorteile

Endpoint Central significantly improves our patch management, which is essential for our security. Neglecting this could have severe consequences. Additionally, it allows us to monitor the age of our machines, providing valuable business insights. The remote feature is outstanding. I highly recommend ManageEngine.

I explored various products for software metering, patch management, and asset management, but Endpoint Central offered all these features in one package, making our decision easy.

Nachteile

Endpoint Central has limited features for macOS and even fewer for Linux, which can be attributed to OS constraints. Enrollment for Mac and Linux is challenging and offers minimal benefits, with no MDM for Linux and limited MDM functionality for macOS. The advertising on the ManageEngine and Endpoint Central websites overpromises, especially regarding multi-OS features, making it very Windows-centric.

Integrating with existing IT infrastructure and third-party applications is complex, requiring additional planning and customization. Performance issues arise with a large number of endpoints. Some features do not work as expected, and outdated instructions lead to extra time spent learning how to use powerful features. The service struggles to recognize new devices and lacks sufficient information about the device owner at the approval stage of a new agent installation. Additionally, email notifications for such events are desired.

Vorteile

ManageEngine Endpoint Central offers a range of powerful features that profoundly impact organizations' endpoint management capabilities. One standout feature is its comprehensive endpoint security management, which enables organizations to enforce robust security policies, detect and respond to threats in near real time, and ensure compliance with industry regulations. The software's patch management functionality is also highly impactful, allowing organizations to automate the deployment of critical patches and updates across their endpoints, thus reducing vulnerabilities and minimizing the risk of security breaches. Furthermore, its asset management capabilities enable efficient tracking and management of endpoint devices, software licenses, and application usage, optimizing resource allocation and reducing costs. With its intuitive interface and centralized console, ManageEngine Endpoint Central empowers organizations to streamline endpoint management, enhance security posture, and improve overall operational efficiency.

Nachteile

While ManageEngine Endpoint Central offers a range of powerful features, there are certain areas where improvements or additional functionality could enhance its capabilities. One area for improvement is the integration of advanced threat detection and prevention mechanisms. By incorporating advanced behavioral analysis, machine learning, and threat intelligence capabilities, the software could bolster its ability to identify and mitigate sophisticated and evolving cyber threats.

Vorteile

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Nachteile

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

In Betracht gezogene Alternativen

NinjaOne

Vorteile

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

Nachteile

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

Vorteile

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Nachteile

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

Vorteile

- stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Nachteile

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Vorteile

What I liked most about ME Endpoint Central is its support for Windows, Mac, and Linux, eliminating the need for additional systems to manage different OS platforms. It includes a remote tool for user support, but the standout feature is its comprehensive patch management and vulnerability assessments.

Nachteile

It does not have data centers in all regions. Additionally, the data centers located outside the US only provide hosting services for companies within that specific country, not for companies in nearby areas. Also not able to fully integrate with other helpdesk system besides service desk plus.