ManageEngine Endpoint Central

Vorteile

Dashboards with real-time information on the vulnerability status of my endpoints. It allows you to have a real status and take action directly on the computers affected by a vulnerability from the same console.

Nachteile

OS deployment is not compatible with Linux operating systems

Vorteile

It had a pretty straightforward interface for patch management once we got the computers we needed added to the inventory

Nachteile

Sometimes updates didn't successfully apply but there was no error message indicating that.

Vorteile

ManageEngine Endpoint Central did it's job. It patched our systems.

Nachteile

The UI is incredibly frustrating to get used to. Very cluttered and not sure where the things I need are at.

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Vorteile

All-in-one tool which allows you to fully-manage your computers, and keep them up-to-date avoiding security breaches which could be used by malicious actors. See at a glance how secure your systems are and how to make them more secure.

Nachteile

For some tasks the GUI could not being as much friendly as it should, and it has a little learning curve, but I think that's normal. Although the cost per computer is not very expensive, the price could be a problem in an environment with a lot of computers.

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Vorteile

Great for remote management, patching, and software deployment. The automation features save a lot of time, and the remote control tools work smoothly. The dashboard gives good visibility over devices, and overall, it’s a solid tool for IT management.

Nachteile

The MDM module still lacks full development and is not on par with other vendors.

Vorteile

Great customer support. They are always quick to reply
Endpoint Central is an all in one solution for managing all of our devices
Excellent remote control feature.

Nachteile

Nothing really stands out. If there is an issue, customer support is able to resolve it fairly quickly

Vorteile

Software Deployment, Remote Connection to clients, Inventory information, Patching, self service portal

Nachteile

Cost is quite high, occasionaly problem after updating, find it is not as reliable with Mac clients

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Vorteile

the amount of tools available to manage the computers in the company is amazing, as IT to fix something we need access to it, this allows non-intrusive access to the user's computers

Nachteile

the fact that inventory and mobile manage engine, are separate with different tools is inconvenient

Vorteile

Everything in one place, patches, mdm, remote, imaging, inventory, software installs. Its a beast of a tool that makes life very easy and paired up with Service Desk Plus and Self Service Plus its even more powerful.

Nachteile

There is nothing to not like, it ticks all the boxes we need.

Vorteile

The simplicity of the Web UI, along with the ability to centrally manage devices, deploy patches, and distribute software in one tool, makes it highly efficient.

Nachteile

The bandwidth monitoring tool is not integrated in the same same, needs additional software. ( stand corrected)

Vorteile

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks.
Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support.

License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

Nachteile

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

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Vorteile

Automation - Being able to set scans and then walk away and patches will be deployed.
Admin Tools - Helpful when on a remote session.
Configuration - Being able to setup department specific configurations that are time consuming to manually build.
Well built reporting tools.

Nachteile

SDP integration - would be to import data from Service Desk Pro into the computer details. (Ex. assignment, department etc.)
More granular control over the notification pop ups.

In Betracht gezogene Alternativen

Warum ManageEngine Endpoint Central gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu ManageEngine Endpoint Central

Vorteile

The sheer amount of options and features is incredible and data that is collected. When taken into broader perspective, Manage Engine has a lot of applications that are very well done and usefull, endpoint central cloud is one of them.

Nachteile

What I liked least is that we didnt make the switch to Endpoint central earlier.

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Vorteile

This platform offers a wide range of features for managing desktops, laptops, servers, and mobile devices in a centralized way. The ability to automate patch management has significantly reduces administrative overhead and boosts productivity.

Nachteile

Experience is good as of now , it not a cons or drawback only a suggestion the user interface can feel a bit cluttered at times, especially when navigating through more complex tasks like patch management or device configuration.

Vorteile

easy to use, many features, very good pricing model

Nachteile

no cons for me, i like every thing in this software

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Vorteile

This is an all-encompassing Endpoint Management solution that I've used in both my previous and current organizations. It streamlines the management of end-user devices (laptops, desktops, and mobile devices) as well as servers (Windows, Linux, and macOS), significantly boosting team productivity. Key features include Patch Management, Software Deployment, and Remote Administration with Remote Control capabilities. The platform offers a unified dashboard, allowing you to manage everything from a single interface. Additionally, its Mobile Device Management (MDM) functionality is particularly robust, and we prefer it over Microsoft Endpoint Manager for managing mobile devices. The solution is available as either an on-premises package or a cloud-hosted option (across the globe).

Nachteile

Given its broad range of features and capabilities, there is a learning curve for first-time users. However, ManageEngine offers professional training and certification to help enterprises ensure their staff is well-equipped with the necessary knowledge and skills before using the platform

Vorteile

Every aspect of the product and its features are amazing and a one stop solution for all your IT needs to take full control of the endpoints , in case if you have challenges in the new implementation or troubleshooting the issue the support team will always be quick on their feet to resolve it for you.

Nachteile

As I stated in previous comments it was a savior and one of the best product , no cons noticed so far if i come across will for sure flag it

Vorteile

ManageEngine Endpoint Central is a powerful endpoint management solution that can significantly streamline IT operations.
Some of the Pros:-
1. Automation Capabilities
2. Scalability
3. User-Friendly Interface
4. Comprehensive Feature Set

Nachteile

Some of the Cons:-
1. Difficulties with the initial setup and configuration
2. Performance issues when managing a large number of endpoints
3. Delays in getting quick resolutions

Vorteile

Endpoint Central has been a game-changer for our IT management needs. Its unified endpoint management capabilities allow us to seamlessly manage a diverse array of devices across multiple operating systems from a single console. The automation features, particularly for patch management and software deployment, have significantly reduced our manual workload and improved our overall efficiency. The remote-control functionality is incredibly responsive, making troubleshooting a breeze. Endpoint Central has truly enhanced our ability to secure and manage our IT environment, and I can't recommend it highly enough!

Nachteile

The only downside to me is the Endpoint Central upgrade process. Rather than a simple GUI drag and drop process (and a few clicks), you will need to read a documentation to upgrade. Since the upgrades are not frequent, you tend to forget the process each time.

Vorteile

To be able to have all the inventory of all the devices with all the hardware and software details.

Nachteile

Sometimes it doesn't update properly. It shows that there are some devices when it was last updated a month ago and it was really updated a day ago.

Vorteile

Endpoint Central significantly improves our patch management, which is essential for our security. Neglecting this could have severe consequences. Additionally, it allows us to monitor the age of our machines, providing valuable business insights. The remote feature is outstanding. I highly recommend ManageEngine.

I explored various products for software metering, patch management, and asset management, but Endpoint Central offered all these features in one package, making our decision easy.

Nachteile

Endpoint Central has limited features for macOS and even fewer for Linux, which can be attributed to OS constraints. Enrollment for Mac and Linux is challenging and offers minimal benefits, with no MDM for Linux and limited MDM functionality for macOS. The advertising on the ManageEngine and Endpoint Central websites overpromises, especially regarding multi-OS features, making it very Windows-centric.

Integrating with existing IT infrastructure and third-party applications is complex, requiring additional planning and customization. Performance issues arise with a large number of endpoints. Some features do not work as expected, and outdated instructions lead to extra time spent learning how to use powerful features. The service struggles to recognize new devices and lacks sufficient information about the device owner at the approval stage of a new agent installation. Additionally, email notifications for such events are desired.

Vorteile

The main pro is the cost point. You're able to implement a lot of features and control a lot of things for very cheap. If you're a small company and trying to achieve compliancy with NIST 800-171 or anything else, I think this tool is a really amazing starting point.

Nachteile

In terms of the actual product, there isn't many cons. The biggest con is that interacting with people from support or ManageEngine can be a little weird. Just the other day someone from support called my cell phone for a meeting. I didn't mind it too much, but my phone was at 2%.

Vorteile

What I liked most about ManageEngine Endpoint Central is its comprehensive approach to endpoint management. The tool simplifies patch management, software deployment, and remote troubleshooting, all from a centralized interface. Its user-friendly dashboard and extensive automation features make managing diverse endpoints efficient and straightforward. Additionally, the detailed reporting and compliance tracking provide great insights into the security posture of the environment.

Nachteile

What I liked least about ManageEngine Endpoint Central is that the initial setup can be somewhat complex, especially for larger environments with many endpoints. Navigating through some of the advanced features may require a learning curve, and the interface, while comprehensive, can sometimes feel cluttered. Additionally, the reporting features, though detailed, could benefit from more customization options to fit specific organizational needs.

Vorteile

Centralize control, flexible with deployment, management, and vulnerabilities. Have a lot of powerful tools to use, if used correctly.

Nachteile

Managing the Threats by Software Vulnerabilities, hard to filter and organize devices in this view. Software deployment seems to need silent parameters, softwares would show up with a black box missing the GUI or just fails. Need a Reinstall GPO to perfectly make sure devices have working agent, this is still soemthing I'm struggling with as 300+ devices are showing more than 2 months of inactive.

Vorteile

I like the most that I don't need to be a product-specific specialist to use and manage the environment. It's very easy to use and deploy which makes the product usable by many technicians.

Nachteile

The product should improve it's compliance mechanism on endpoints because it'll add great value to the product.

Vorteile

Endpoint Central's remote control tools enable us to provide reliable IT support to our staff from anywhere with an Internet connection. We can easily deploy custom scripts, software, and other configurations to all of our devices at once, AND the Threats & Patches functionality keeps our computers up to date with minimal effort.

Nachteile

Lockdown / kiosk mode for Android devices did not provide us with the same functionality as some other platforms, but we primarily manage Windows based systems so this was a very small trade off. Windows management is fantastic.

Vorteile

Platform is user friendly, easy to navigate and makes patching Fun.

Nachteile

Unable to Deploy Windows Feature Versions without ISOs

Vorteile

Cost-effective, scalability & integration options, automation for patching windows, Linux and mac as well as 850+ 3rd party software patching supported and centrally software deployment single machine as well as bulk deployments and workflow, security and compliance management, ease of use. available addon like vulnerability manager, device control, application manager, BitLocker manager, browser security, DLP.

Nachteile

UI/UX design issues, remote control performance, sometimes patch deployment delays, and customer support challenges may cause delays in response time. MDM feature is very limited compared to other leader OEM.

Vorteile

The depth and breath of the tools, functions and features that Endpoint Central provides, couple that with a very appealing cost and it's a great tool.

Nachteile

Support. Online documentation is... different. There can be several documents for the same process or documents that have been superseded by others but ManageEngine doesn't date stamp so it's difficult to tell. Also getting support can at times be difficult, it's mainly online chat and there can be some communication differences. Overall it's there but sometimes difficult.

Vorteile

Having used ManageEngine Endpoint Central (earlier known as Desktop Central) for over 5+ years, what stands out most is its all-in-one functionality for endpoint management. The platform is highly reliable for automating patch management, software deployment, and remote troubleshooting. It’s user-friendly and provides in-depth reports, helping us stay on top of system compliance and security. The remote control feature is robust, making it easy to provide quick support to end-users without interrupting their workflow. I also appreciate the regular updates and support provided by ManageEngine – they listen to feedback and consistently enhance the product. Overall, Endpoint Central has saved us a lot of time and effort, allowing us to focus on more strategic IT goals.

Nachteile

One notable limitation is the need for more integrations with other IT management and security tools. Expanding the integration options would make it easier to align Endpoint Central with broader IT ecosystems. Another area for improvement is aligning the cloud version's features more closely with the on-premise offering (like Endpoint DLP Module). While the cloud version is convenient, it still lacks some of the more advanced functionalities of the on-premise setup. Addressing these gaps would make Endpoint Central a stronger choice, particularly for organizations aiming to transition to cloud-first infrastructures.

Vorteile

We mainly use it for patch management and OS Deployment.

Nachteile

Patching process can be a bit flaky sometimes and hard to know why it failed on a certain computer

Vorteile

The WIDE array of functionality that Endpoint central has is amazing. We run our helpdesk almost exclusively on it. It's almost too much at times, but it's fairly intuitive and really easy to use on a day-to-day basis.

Nachteile

Some on the licensing is a little strange. It's not a show stopper, but did take us a bit to figure out what components are under what tier and how licenses are handled per-device/technician.

Vorteile

The ability to quickly gather data, inventory, as well as vulnerabilities and security concerns present on the network is invaluable. The remote access features are so handy and the time saved is amazing. It's like having another employee. Installation on our server was straightforward. We are still exploring all the things ManageEngine Endpoint Central can do, and we look forward to implementing it in our organization once we get approval.

Nachteile

Some of the patching processes are not intuitive. There is a learning curve to the entire program (which is expected), and it takes time and configuring to get some things working. While most failures point you to a solution to fix the issue, some error messages are vague, and solutions are not readily apparent. Sometimes failures to install a patch are left unexplained.

In Betracht gezogene Alternativen

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Vorteile

Endpoint Central allows us to manage servers, laptops, desktops, smartphones and tablets from a single console which is highly efficient for organizations with diverse device ecosystems. Endpoint Central offers platforms for managing legacy and modern devices.

Nachteile

Due to macOS's high level of security, Endpoint Central is not entirely capable of managing MacBook Pro and iMac devices.
Lack of historical reports that provide information about configurations that we have defined and deployed to the devices via Endpoint Central.

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Vorteile

Manage Engine Endpoint Central has some best features that are:
Comprehensive Device Management: It is best solution for managing desktops mobile devices and etc.
Automation: It can do automate patch scan and we can also deployment of software tool.
Remote Control: It is very easy to connect the remote session from endpoint central portal only we don't not required any other remote.

Nachteile

There are a few areas where i Don't like.
Complex Setup: Some users report that the initial setup and configuration can be quite complex and time-consuming, especially for those not familiar with the platform.
Performance Issues: In certain case there is performance issues.
Cost: Pricing is high if we wanted to buy more license.
These points are typically areas where users feel there is room for improvement.

Vorteile

Manage Engine makes it easy to manage endpoints and perform system updates , standardize administrator accounts do inventory . Endpoint gives users the power to do more with less time and effort

Nachteile

Some aspects of the patch management and os deployment are unclear but ManageEngine is actively committed to improving on these matters

Vorteile

The number of capabilities baked into this platform is unmatched.
Ease of use in adding applications to the Prohibit Software list and have them get auto uninstalled in such a time saver and great help for maintaining compliance.
Automate Patch Deployment and its detailed statuses make tracking down and remediating issues a breeze while ensuring that all third-party applications and OS patches are always applied to systems.
One-click compliance configuration templates take the time-consuming work out of figuring out what best practice configurations should be applied to machines.
Device Control allows us to more securely manage external devices by allowing users to request just-in-time temporary access to use specific devices on specific machines.
App Control enhances our administrative capabilities by configuring Privilege application lists that can allow users to run apps with elevation permissions which was not possible with our existing tools.
Can go on but the Pros of this platform will be too long with so much value.

Nachteile

Custom reports can only be generated in a table format and don't allow graphs or charts to be added which is a bummer.
Threat & Patches dashboards cannot be customized (e.g., change order of blocks, add new blocks, filter by groups, etc.)

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Vorteile

It allows for centralized management, where you can centralize the management of your devices, management of security patches and applications.

Nachteile

Endpoint Central administration has more pros than cons. Where it got a bit complicated for me was in the configuration of email management for the administration. Then I got the error.

Vorteile

Easy to use. Fast deployments of app and OS.

Nachteile

Wish I could image over Wi-Fi. Also apps that are added for deployment are not auto updated like apps from your software tab and they should be.

Vorteile

What I liked most about ME Endpoint Central is its support for Windows, Mac, and Linux, eliminating the need for additional systems to manage different OS platforms. It includes a remote tool for user support, but the standout feature is its comprehensive patch management and vulnerability assessments.

Nachteile

It does not have data centers in all regions. Additionally, the data centers located outside the US only provide hosting services for companies within that specific country, not for companies in nearby areas. Also not able to fully integrate with other helpdesk system besides service desk plus.

Vorteile

I've been using ManageEngine Endpoint Central to manage our organization's devices, and it's been a game-changer for our IT operations. It simplifies the management of all our devices, from Windows to macOS and Linux, into one central platform, making it easy to keep everything secure and up to date.

Nachteile

Although generally cost-effective, some features are only accessible in higher-tier plans, which may not be ideal for smaller organizations with limited budgets. Additionally, the licensing structure can be challenging to understand.

Vorteile

Cross Platform \ On Prem and Offsite Device Management

Nachteile

Overall cost for smaller companies, this can be a limiting factor if you wanting all the bells and whistles that are on offer

In Betracht gezogene Alternativen

Vorteile

- Ease of use
- Stable software
- Easy deployment
- Endpoint security features
- Anti-ransomware and NGAV
- Patching never seen so easy to do
- Software distribution 1000 times superior to competitors

Nachteile

the only negative note is that it has no negative notes

Vorteile

Endpoint Central provides a single console for managing both Windows, macOS, Linux, and even mobile devices.Automated Patch Management,Remote Control and Troubleshooting,Reporting and Compliance.
ManageEngine Endpoint Central is a comprehensive tool that combines several powerful features under one roof, allowing for complete lifecycle management of endpoints

Nachteile

While the interface is generally user-friendly, it can sometimes feel slow or laggy, particularly when managing a large number of endpoints.

Vorteile

Its extensive range of features, which may also be confusing at first, but definitely a plus when it comes to a fully-integrated solution.
It's apowerful tool for inventoring, patching, deploying software, and includes remote control features to support users.
Cheaper than Intune which in turn requires the expensive Premium license.

Nachteile

Probably the flaky Mac and Linux integration. Could not get patching to work with these OSes, and given the large number of Linux servers on my network, this is less than ideal.

Vorteile

We've been using Endpoint Central (UEM Edition with Security Add-on) for 3+ years now and there's no going back.

As a small team, having all of the tools we need to efficiently manage pretty much every device we own in one place is invaluable.

Nachteile

It's hard to think of anything I dislike about the product. Every now and again an updated agent rollout will go wrong and I'll have to manually remove and re-add those clients.

Vorteile

one of the best system management tool we have ever seen. this is soluton for all our problems. must have tool for a sysadmin/network admin.
everything is on a single dashboard. super.

Nachteile

all is good, one of the best tool which has all the required features which we want to manage network even remote devices.

Vorteile

It's easy to use and manage, a lot of functionalities that help a tech support users faster and from everywhere.

Nachteile

Windows patches are approved on platform but still need testing on the customer side depending on the computer type.

Vorteile

Using Endpoint Central has made my life as an information technology administrator a breeze! Between the ease of access for our endpoints and the easy to navigate UI, Endpoint Central is awesome.

Nachteile

The only downside I can think of about Endpoint Central is the sales team at Manage Engine is relentless, if you try to demo a product you will be badgered for months by multiple sales representatives.

Vorteile

ManageEngine Endpoint es una solución increíble para la gestión de dispositivos en nuestra empresa. Lo mejor de todo es lo fácil que es de usar. Con su interfaz intuitiva, pudimos configurar políticas de listas blancas y negras de aplicaciones sin complicaciones. Además, la automatización de la desinstalación de software no autorizado nos ha ahorrado muchísimo tiempo. Las alertas y notificaciones funcionan a la perfección, manteniéndonos siempre al tanto de lo que ocurre en nuestra red.

Nachteile

Aunque ManageEngine Endpoint tiene muchas ventajas, también presenta algunos inconvenientes. La configuración inicial puede ser un poco tediosa y toma tiempo familiarizarse con todas las funcionalidades. En algunos casos, hemos experimentado problemas de rendimiento, especialmente cuando se trata de gestionar un gran número de dispositivos.