Atera

Vorteile

Lizenz Modell ist im Vergleich sehr günstig
Einfache dinge lassen sich damit einfach lösen.

Nachteile

Alles wirkt nicht nur so Halbfertig sondern ist es auch.
Die Umsetzung von Futures ist undurchdacht und nicht praxisorientiert.
Atera möchte an allen integrierten Thirt-Party-Diensten (Anti-Virus, Backup, ect) mitverdienen.
Das Augenmerk liegt nicht auf Produktverbesserung sondern fast ausschließlich darauf Zusatzdienste zu entwickeln die sich abrechnen lassen.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile

Ich habe tatsächlich noch keine Nachteile erkannt

Vorteile

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Nachteile

The inability to add month-to-month Technicians is if you’re on a yearly commit

Vorteile

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Nachteile

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Vorteile

The interface is clean and easy to navigate

Nachteile

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Vorteile

Great onboarding experience.
License per engineer instead of per endpoint.
Excellent scripting capabilities with their AI assistant.
Great community script library.
Excellent remote desktop functionality.
Their support is very responsive and helpful.

Nachteile

Very slow to update device statuses.
Remote registry and task manager are lacking functionality.
Too expensive per engineer.
No dark mode.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Nachteile

Sometimes the integration with spashtop for remoting is a little bit glitchy.

In Betracht gezogene Alternativen

Warum Atera gewählt wurde

Gründe für den Wechsel zu Atera

Vorteile

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Nachteile

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Vorteile

They are the best providers for
Remote management and monitoring
And iam totally impressed with the support and the service they are providing.
Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team .

Nachteile

Ticketing system is laking alot , including
Scheduling it.
Its a growing platform but they should improve this

Vorteile

Patch management to do OS and software updates.

Nachteile

Price point is alot higher than most competitors

Vorteile

The best thing about Atera is the Licensing Model
Which is very fairly priced and Valuable to the end user
I have been a user for 3 years now and iam truly satisfied with the
Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.

Nachteile

There is no cons for me atleast, i really enjoyed the services.

Vorteile

Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.

Nachteile

Am having a great experience so far. I easily keep track on every ongoing process.

Vorteile

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Nachteile

I cannot think of anything. This is the best ITSM tool so far.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools.

It allows me to offer remote support which resolve issues rapidly.

Nachteile

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Vorteile

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Nachteile

I have encountered anything that is worth mentioning as dislike with Atera.

Vorteile

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Nachteile

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

Vorteile

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Nachteile

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Vorteile

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Nachteile

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Vorteile

Its user friendly and makes light work of laborious tasks.

Nachteile

Had some issues rolling out the updated version on clients.

Vorteile

Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing.

Nachteile

I have no criticisms to offer regarding this platform.

Vorteile

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Nachteile

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Vorteile

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

Nachteile

The plugins are a bit expensive. Maybe they could be cheaper.

Vorteile

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Nachteile

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates

Vorteile

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Nachteile

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

Vorteile

Getting started with the system was very simple and the ability for access control and data management across projects is amazing.
The easy file sharing with great performance speed which helps on project time management and the data analytics production is effective.

Nachteile

Professional solution with straightforward interface and through my experience with the product i have no dislike.

Vorteile

The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it!

Nachteile

There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust.

In Betracht gezogene Alternativen

Vorteile

The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard.

Nachteile

The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching.

Vorteile

It manages our IT inventory while also give us access & insights to the computers that we manage

Nachteile

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Vorteile

Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

Nachteile

The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.

Vorteile

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Nachteile

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Vorteile

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Nachteile

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Vorteile

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Nachteile

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Vorteile

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Nachteile

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community.
Atera is easy to learn and use. New technicians are up and running in no time.

Nachteile

Reports and 3rd party integration is improving but still has more to go.

In Betracht gezogene Alternativen

Warum Atera gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Atera

Vorteile

I like most that Atera handles everything for our company from asset management to remote support.

Nachteile

That every time my computer is shut down I have to go thru MFA.

Vorteile

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Nachteile

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

Vorteile

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Nachteile

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

Vorteile

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Nachteile

Atera is way too comprehensive which make learning curve steeper.

Vorteile

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Nachteile

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Nachteile

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Vorteile

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Nachteile

There has never been any daunting aspect on this program.

Vorteile

I like how Atera automate incident management processes which help resolve issues rapidly.

Nachteile

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

Vorteile

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Nachteile

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Vorteile

Available via browser, stays logged in until it times out.
I can get to any system that the agent is installed on to assist end users and to check performance and status.

Nachteile

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP.
- Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage.
- wish there were more useful scrips available.

Vorteile

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Nachteile

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

Nachteile

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

In Betracht gezogene Alternativen

Warum Atera gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Atera

Vorteile

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Nachteile

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Nachteile

Support of Mac devices is minimum or nil

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Nachteile

I would like to see more features regarding 3rd party software patching

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Atera

Vorteile

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Nachteile

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.