NinjaOne

Vorteile

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden.
Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Vorteile

Einfache und schnelle Einführung.
Das tolle "onboarding" durch die immer netten Consultants
In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht.
Selbst älterer Kollegen sind begeistert ;-)
Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert.
Dsa Rollout super easy.

Nachteile

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen.
z.B. Support für Hyper-V und die Active-Directory integration.

Vorteile

einfach zu installieren
einfach zu bedienen

Nachteile

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

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Vorteile

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich

Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss.
Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden.
Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden.
Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

Vorteile

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

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Vorteile

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile

Bis jetzt ist mir nichts negativ aufgefallen.

Vorteile

Intuitive Bedienung
Übersichtliche Oberfläche

Nachteile

Linux Unterstützung fehlt noch
umfangreicheres Patchmanagement wünschenswert

Vorteile

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile

Es gibt nichts ernsthaftes was mir nicht gefällt

Vorteile

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc...
SNMP Anbindung mit deutlichen Schwächen

Vorteile

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Nachteile

There are so many extra options that it is sometimes hard to decide what we will add.

Vorteile

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Nachteile

Honestly the reporting but that has gotten much better with the latest releases this past year.

Vorteile

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Nachteile

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Vorteile

Seamless task management and intuitive interface make it a go-to for staying on track.

Nachteile

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Vorteile

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Nachteile

There are some integrations I would like to see mor of especially with the software updates and deployments.

Vorteile

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Nachteile

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

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Vorteile

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Nachteile

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Vorteile

Ease of use, scripting that just works, and the dojo community for help

Nachteile

It is a little too basic. The document feature is not the best so we use a different product.

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Vorteile

NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management.

Nachteile

Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey.

Vorteile

Intuitive interface, great task management tools

Nachteile

Occasional lag during peak usage times, mobile app needs improvement

Vorteile

ease of use and support is responsive and prompt

Nachteile

there is anything that i can think of!!!

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Vorteile

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Nachteile

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Vorteile

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Nachteile

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Vorteile

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Nachteile

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Vorteile

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Nachteile

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Vorteile

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Nachteile

Pricing not direct available only via accountmanager

Vorteile

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Nachteile

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Vorteile

This tool has revolutionized my job. I can travel less and get more done, saving time and money.

Nachteile

None, I have not found any cons to this software yet.

Vorteile

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

Nachteile

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Vorteile

NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment.

Nachteile

The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so)

Vorteile

Offers a variety of features.Has a sleek modern UI.It enables your IT team to resolve tickets efficiently.Best suited for managed service providers and small IT departments.

Nachteile

No pricing listed on the website.The functionality needs to be improved.

Vorteile

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Nachteile

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Vorteile

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Nachteile

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Vorteile

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Nachteile

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Vorteile

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Nachteile

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Vorteile

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nachteile

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Vorteile

Essendo Open source è davvero totalmente personalizzabile se si è sviluppatori esperti.
Software intuitivo chi ha una base risulta semplice l'approccio.

Nachteile

l'assistenza clienti essendo open source è limitata, bisogna avere nel team sviluppatori esperti per poter sfruttare al meglio NinjaOne.

Vorteile

Eerder dit jaar zijn wij overgestapt op NinjaOne en we zijn zeer tevreden met onze keuze. Het systeem is overzichtelijk en functierijk, waardoor we al onze klanten gemakkelijk via één portaal kunnen beheren. Een groot pluspunt is dat we ook (cloud)back-ups en beveiliging in hetzelfde overzichtelijke portaal kunnen bijhouden. De ondersteuning van NinjaOne is uitstekend; elke vraag wordt snel en effectief opgelost.

Nachteile

Tot op heden zijn we nog geen minpunten tegengekomen, alleen maar verbeteringen.

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Vorteile

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Nachteile

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Vorteile

La semplicità di gestione delle funzionalità, l'interfaccia grafica semplice, intuitiva ed accattivante, la numerosa quantità di personalizzazioni possibile, il supporto tecnico veloce ed efficiente.

Nachteile

Talvolta il rilascio di alcune funzioni fatto frettolosamente e parzialmente non funzionanti

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Vorteile

Interfaccia intuitiva e continui aggiornamenti del prodotto con l’introduzione di nuove funzionalità.

Nachteile

Ancora non si dispone di in integrazione multitenant con servizi di autenticazione esterni. Ma sono in roadmap nuove integrazioni.

Vorteile

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Nachteile

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Vorteile

Proactieve monitoring
Kostenbesparing /efficiëntie
Schaalbaarheid
Securitytechnische eisen
Goed beheer op afstand
Goede automatiseringen

Nachteile

Startpagina niet in te richten.
Gezondheid apparaat met meer statussen definiëren

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Vorteile

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nachteile

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

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Vorteile

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nachteile

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

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Vorteile

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Nachteile

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

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Vorteile

NinjaOne staat duidelijk voor Service en aftersales, en de servicedesk is pas tevreden als wij tevreden zijn. Heel erg fijn dat zij hun product ook echt optimaal willen laten gebruiken door de klant. Wanneer NinjaOne goede service verleent, dan kunnen wij dat ook naar onze klanten doen.

Nachteile

Ik kan niets bedenken. En als er iets zou zijn, dan wordt dit opgelost zover mogelijk door NinjaOne

Vorteile

De oplossing is erg compleet en actief in ontwikkeling. Documentatie is goed voor elkaar en de regelmatige updates bevatten veel nuttige zaken. Je ziet dit ook terug in een transparante roadmap.

Nachteile

Prijs kan voor startende MSP'ers aan de hoge kant zijn in vergelijking met andere oplossingen, maar de functionaliteit en actieve community maken dit goed.

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Vorteile

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Nachteile

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Vorteile

The capabilities of NinjaOne are excellent.
NinjaOne makes work easier for us.

Nachteile

I do not have dislikes for NinjaOne.
NinjaOne is superb.

Vorteile

The support from NinjaOne, monthly sessions and overall the RMM product

Nachteile

They are focussing on to many products therefore the RMM is at some point walking behind.