Deputy

Vorteile

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Nachteile

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Vorteile

"Import Scheduled Details" in the "Approve Timesheet" section

Nachteile

All the leaves will disappear from the timesheets if you choose by team when approve timesheet

Vorteile

easy to navigate and launch for the team

Nachteile

the messaging/chat function was not that great or reliable

In Betracht gezogene Alternativen

Warum Deputy gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Deputy

Vorteile

Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well.

Nachteile

Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Deputy

Vorteile

Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll.

Nachteile

I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day.

Vorteile

The software is amazing due to the amount of things you can do with it, from organize the company schedules - saving time and money and helping, until creating very efficient work schedule as much as time tracking and management help.

Nachteile

Until now my coworkers and I have no things to complain about it.

Vorteile

Deputy, with its user-friendly interface, simplifies shift scheduling. I loved how it ensures that all team members adhere to the approved schedule, each member can easily view the active schedule and follow up on any urgent updates. Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.

Nachteile

Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue.

Vorteile

It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling.

Nachteile

There really isn't anything that I dislike about it. It is very easy to use.

Vorteile

I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease.

Nachteile

I have no complaints, I wish every company used Deputy.

Vorteile

Great for managing work schedule and appointments

Nachteile

No cons to be honest, did everything it needed to really well

Vorteile

Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want.
Leave management is also a lot easier!

Nachteile

Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex.
Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users.
The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements.

Vorteile

I recently had a problem and deputy staff assisted until the problem was solved.

Nachteile

I felt the problem should have been easier to solve.
Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.

Vorteile

I get the sheets very fast and easy to understand

Nachteile

When you first start using it it’s seems very overwhelming

Vorteile

Really simple interface, which allowed majority of colleagues to learn the system without too much onboarding. The mobile app allowed easy clocking in/out.

Nachteile

Whilst the mobile app was good, the it did occasionally have a delay in reading GPS information which caused issues with reporting, as it showed employees clocking in, in incorrect locations.

Vorteile

SCHEDULING AND TIME TRACKING. REPORTS THAT INCLUDE LATE PUNCHES AND EARLY OUTS

Nachteile

THE CONFUSION OF UNAVAILABILITY VS LEAVE

Vorteile

Scheduling and timesheets. Seeing who is on shift.

Nachteile

Customer Service. Once you finally get through to someone there knowledge of Deputy is very limited, and most repeat what you can read off Deputy's website. They can't answer anything even slightly remotely complex. The phone support is a farce. A box ticking exercise to say they have it, it would seem.

Vorteile

There are different view options of the schedule, so can be switched according to one's needs. The exportable reports are a nice feature, as these need to be viewed and stored by other people with no access to the tool. Shifts are clearly separated, so that any gaps can be filled in.

Nachteile

No place in the person's shift itself to mark the night working hours.

Vorteile

Award interpretation takes the guesswork out of paying employees correctly. Notifications when awards update makes it easy to keep up to date with rates and penalties.Rostering is simple, and allows staff to attempt to cover their own shifts is required.

Nachteile

Some auto shift creation functions could be easier to set up I guess

Vorteile

The ease of use in the mobile app. Doesn’t take much to explain to others

Nachteile

No POS system when I used it last (was over a year ago) I want to implement everything into one app

Vorteile

The ease of scheduling and adding new patients.

Nachteile

The crashing and slowness of the processing.

Vorteile

Ease of use with a growing workforce, saves managers time and the business money

Nachteile

There is nothing really that we don't like. It is so easy and practical

Vorteile

It's easy to view everything I need - who's available, working hours, time worked in a month - copying single shifts is easy and managing leaves is a breeze. The UI is fairly simple and convenient, and getting started was super straightforward.

Nachteile

There's one main gripe I've had with the platform: there's no easy way to copy a 3-week planning. You can generate shifts automatically, but we specifically use a non-standard shift system and I couldn't find a way to quickly extend it through copy-pasting. I need to copy and paste each shift at a time. So improved copying and a scrolling view (not just locked to a month or week) would be nice additions!

Vorteile

The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work.

Nachteile

Timesheet approval function on the mobile app needs improvement

Vorteile

It's good for tracking exactly how long you've been working, and showing who else in the organisation is working or on break.

Nachteile

Editing annual leave requests is almost impossible and it doesn't give the requester an opportunity to cancel the leave if they no longer need it.

Vorteile

Scheduling and product is very user friendly. I love the mobile access especially when I am out of the office. The timesheets are very easy to use. Set up is extremely easy.

Nachteile

#1 complain is Deputy does not notify the admin when a scheduled person drops their shift.

Vorteile

Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated.

Nachteile

My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying.

Vorteile

I love the easy-to-use layout. It's super user-friendly making it truly a no-brainer to navigate and use daily.

Nachteile

Honestly, I loved Deputy and had no issues with it. My complaint is that my company stopped using Deputy and switched to an inferior time-keeping system. Deputy was much better.

Vorteile

It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked

Nachteile

It has been completely to my liking and there are no bad dislikes or bad flaws, I like everything and I feel happy using it

Vorteile

I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work

Nachteile

I like it and I find it useful, nothing has failed me since its installation

Vorteile

Coloured locations and tracking code integration into Xero

Nachteile

Customer service canned responses
SCHADS Interpretation that is different to the award
Errors in the software that are ignored - and then they start quoting the terms and conditions to me when I kick up about it
So many inconsistencies in the product and they don't care

Vorteile

User friendly interface! Aesthetically pleasing! Not too cluttered!

Nachteile

Lack of customer service support, along with few customization options, and lack of accessibility features!

Vorteile

The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app.

Nachteile

There are a lot of bugs in the app.
1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list.
2. It some times calculates the time of the shift incorrectly.

Vorteile

Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe.

Nachteile

It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly!

Vorteile

It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.

Nachteile

We have no complains about this product.

Vorteile

Easy scheduling
Links to accounting
Calculates sales vs staff time.

Nachteile

Holiday accruals don’t always match up and can be difficult to fix

Vorteile

Loved the group chat feature so we could communicate before adding shifts

Nachteile

Very hard to create schedule without wiping the previous version

Vorteile

Easy to use, clear layout. Regularly updated

Nachteile

Deputy lacks some aspects within my industry that other apps have

Vorteile

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Nachteile

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Vorteile

It's super easy to pick up shifts, offer shifts, an see who is working. Very intuitive and easy to use.

Nachteile

Honestly, nothing I don't like. Maybe a few minor features to add such as being able to message coworkers, but overall no complaints.

Vorteile

What I liked most about Deputy was the ability to clock in and out easily. It was also helpful that I was able to check my previous timesheets

Nachteile

What I liked least about Deputy was that it wouldn't let me clock into work anymore than 5 minutes before my shift.

Vorteile

The UI seems to be quite good and the core functions are working fine.

Nachteile

I think some functionality could be improved

Vorteile

What I liked most about Deputy is the way that you were able to pick up shifts. It made it very easy to see what was available, and sign up!

Nachteile

There was nothing that stood out to me as excessively bad about Deputy.

Vorteile

Deputy ha, a mio avviso, una interfaccia molto intuitiva il che semplifica l'uso per i dipendenti e i responsabili delle risorse umane. Inoltre offre strumenti avanzati per la programmazione del personale, consentendo di creare facilmente orari di lavoro, di apportare modifiche e di gestire gli orari dei dipendenti.
Ottima anche la App mobile.

Nachteile

Esperienza non magnifica con l'assistenza clienti

Vorteile

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Nachteile

Payroll Report options and approved timesheets view

Vorteile

you can chat, schedule, and company blast if you need to

Nachteile

when some people dont respond and or the app may just simply need to be updated for bugs

Vorteile

Easy to use and mobile friendly, great application for scheduling

Nachteile

Missing a help feature that is easy to navigate

Vorteile

Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members.

Nachteile

Integration with other tools , need to manually cancel shift to not accrue points

Vorteile

It is necessary for us to have a scheduling software that has a mobile app with location services. Deputy does the job.

Nachteile

In the past 2 years Deputy has gone through a few updates where they changed the location of certain functions and did not have a tutorial on where to find the moved functions. Additionally, some of our employees work overtime and Deputy will not add them to the schedule if they have more than 40 hours.

Vorteile

The user interface is very interactive and easy to use. You can easily mark your absence/leave on calendar, daily check in and start your work timer.

Nachteile

It is not suitable for large teams as it can become more costly. The mobile app functionality lags sometimes and doesn't work as efficiently as the web version does.

Vorteile

The calendar which is where you can pick up and view the shifts available.

Nachteile

I think it could have more features and improvements on the speed of the app could be reviewed.