Über 7shifts

7shifts ist ein Online-Softwaresystem zur Mitarbeitereinsatzplanung, das für Schichtarbeitende in der Restaurantbranche entwickelt wurde. Mit der Lösung können Angestellte ihre anstehenden Schichten, die geplante Verfügbarkeit und Urlaubsanträge mithilfe einer App auf dem Startbildschirm von 7shifts überprüfen. Wenn Arbeitskräfte unerwartet nicht in der Lage sind, die ihnen zugewiesene Schicht anzutreten, können sie sie über die App anderen verfügbaren Arbeitskräften anbieten, die dann für diese Schicht bieten können. Die nicht verfügbare Arbeitskraft kann ihre Schicht dann mit nur einem einzigen Klick einer anderen Arbeitskraft zuweisen. Wenn sich die Verfügbarkeit einer Arbeitskraft ändert, kann sie in der Anwendung eine Notiz machen, die das Management dann anzeigen und genehmigen kann. Arbeitskräfte können sogar Urlaub beantragen, und Führungskräfte können diese Anfragen auf ihrem mobilen Gerät anzeigen und genehmigen. 7shifts ermöglicht soziale Vernetzung über eine Funktion namens „Wall“, mit der Arbeitskräfte Nachrichten über bevorstehende soziale Ereignisse veröffentlichen oder Mitarbeitende an bevorstehende Arbeitsaufträge erinnern können.
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7shifts Preis

7shifts bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von 7shifts ist ab 29,99 $/Monat verfügbar.

Startpreis:
29,99 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu 7shifts durchsuchen

1.188 von 1.188 Bewertungen
Sortieren nach:
Hannah
Hannah
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.10.2024

Best App For Shift Work!

I love using 7shifts for checking my work schedule and keeping track of my shifts. It's so easy to see my schedule as well as events that are happening on my work days. The chat function is also great because I can send private messages or a group message to other people to see if they'd like to switch shifts. Gone are the days of email attachments with work schedules. I'm so happy that my workplace uses 7shifts!

Vorteile

All the information I need to know for my work shifts is in one place: days I'm working, who I'm working with and special work events happening that day. It's easy to contact people to switch shifts because I know who is and isn't working on specific days.

Nachteile

There isn't really anything I don't like about 7shifts as it gives me all the information I need for my weekly schedule in one place.

Brandon
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.6.2024

Great service for a medium sized company!

Vorteile

This system is great for a medium sized business. We are growing and hiring more and more team members and the ease to add new members to the team is great. The ability to have several managers use the system is great too.

Nachteile

The note section for staff for what is going on that day could have the ability to be more detailed maybe by the time of the day if you have several things going on that day.

Antwort von 7shifts

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Beantwortet am 5.6.2024
Julia
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 21.10.2024

Would be even better with a few improvements, overall still great!

Overall has been good, easier to use compared to similar platforms, the interface is very natural. It's very affordable, for its basic uses.

Vorteile

Love that it integrates with TOAST POS. We use schedule enforcement and sales and labor forecasting on the budget tool. It's easy to use and the app for employees is straightforward. The functions are basic but important without any fluff...Nothing is hard to find.

Nachteile

Customer service has really gone downhill in the last 5 years. Also they have only 2 management tiers (manager and assistant manager) and "managers" can't modify other mangers, so you have to have admins in each location and reach out to support to add and remove admins. I have suggested to them they should create a super admin position, but no avail.

TIna
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

2
Bewertet am 16.10.2024

7shift is just 7 shift

it is easy to use but really nothing really service from 7shift

Vorteile

easy to see and easy to know what it is but really software is empty

Nachteile

It was lot of spaces and not specific details about team members and time management. I really had hard time to scheduling from 7 shift. It is not specific about there working total time and total earning from restaurant

Kevin
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 11.9.2024

7shifts Is The Change You Need

An overall great switch over for both employers and employees, outside of minor inconveniences there isn’t much left to be desired

Vorteile

Ease of use, was very easy to switch our team too and offers a wide variety of services that can streamline activities at the job efficiently

Nachteile

Riddled with small bugs, have had staff complain that they get logged out randomly which can be annoying

Ashley
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2024

7shifts for the win!

Vorteile

Getting 7Shifts set up was super easy! The process to integrate with the other platforms that we use was also very simple. This is important because not all companies have an IT department that can blow through tech set up. 7Shifts can be used by anyone.

Nachteile

The only complaint I have is the that you aren't able to use the tip management feature unless you use 7shifts' payroll processing as well.

In Betracht gezogene Alternativen

When I Work und HotSchedules

Warum 7shifts gewählt wurde

We quit using Compeat all together so we needed to find multiple new solutions for the tech we were replacing.

Gründe für den Wechsel zu 7shifts

The price was right and they integrate with our tech stack.

Antwort von 7shifts

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

Beantwortet am 24.1.2024
Mario
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.3.2024

Very Valuable Tool

Has been a great tool in the daily operation of our business.

Vorteile

The ability to mange multiple schedules. Distribute it easily. Communicate with the team. View sales and sale comparisons. Save daily logs.

Nachteile

Not fully integrated with POS so that we could pull individual employee sales or receipts or see PMIX reports.

Antwort von 7shifts

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].

Beantwortet am 21.3.2024
Sherri
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.10.2024

Operations Coordinator

I really appreciate the way this software works. I like that other managers can look at shifts before they are published, and we can work together. My team is in constant communication using the app and I am able to assist whit what they need.

Vorteile

7Shifts makes it easy to schedule my team and communicate with them. The app helps make sure they are plugged in and know their schedule. They are able to let me know their needs. The app is great for the team to stay in touch.

Nachteile

I don't like that I cannot set the shift times and have them stay the same. 7Shifts can have lags that are inconvenient, but it does come through.

Alexis
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.9.2024

Great user friendly software

I used it for years because the company I worked for scheduled our shifts on it. It was so easy to pick up shifts or trade them with other coworkers if I needed to. I liked it and was sad when I changed jobs and no longer got to use 7shifts for my scheduling.

Vorteile

Being able to pick my own schedules each week and it was easy to do. Very user friendly to add, drop, and trade shifts.

Nachteile

I had no problems with it, so there are no cons for me.

Melissa
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 7.11.2024

Good app for scheduling shifts

It’s good for keeping my shifts organized and for picking up shifts.

Vorteile

I like the convenience of messaging other staff.

Nachteile

Notifications don’t work as well. I don’t get notified for my time off requests when they’re approved.

Gerad
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.10.2019

A Huge Lifesaver for Our 250-Seat Restaurant

I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing.

Vorteile

7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software.

I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output.

Nachteile

I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant).

I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts.

Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people.

In Betracht gezogene Alternativen

QuickBooks Time

Warum 7shifts gewählt wurde

7shifts is really a suite of extremely well-thought-out and heavily integrated tools that work in concert to form a single application/website where the whole is greater than the sum of its parts. Their user and administrator documentation is great, they have mobile apps for both major platforms, and their scheduling software directly addresses common restaurant use cases in ways that just make sense for both staff and management. 7shifts integrated with our TouchBistro Point of Sale software. Finally, this was the only scheduling company I could find that applied Machine Learning algorithms to scheduling/shift data to create an auto-scheduling feature. That was the starting point of my search for scheduling software, as scheduling is a really great use of this type of AI tech.

Gründe für den Wechsel zu 7shifts

We looked at about a dozen other scheduling platforms, most of which I can't remember any longer, but like I said earlier, 7shifts is not just a scheduling platform -- it is 100% geared towards restaurant use, where most of the others are generalist platforms. Out of the scheduling platforms that did focus on restaurants, 7shifts lead the pack by miles in terms of its capability (like 3rd-party integrations), robustness, and thoughtful approach toward solving problems in ways that make both staff and management happy. At the time, 7shifts was the only platform I could find that would apply machine-learning artificial intelligence workflows to restaurant scheduling, which was something I am passionate about and really want to see at our organization.

Antwort von 7shifts

Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers!

Beantwortet am 4.11.2019
Chris
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.8.2021

Stacked and Folded Social House Review of 7Shifts

Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!

Vorteile

Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

Nachteile

Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful.
Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.

In Betracht gezogene Alternativen

ADP Workforce Now, When I Work und HotSchedules

Gründe für den Wechsel zu 7shifts

I liked the way it looked, the ease of learning it and the great support staff when we first started!!! Their patience and understanding was just awesome!!!

Antwort von 7shifts

Thanks for the review Chris!

Beantwortet am 7.9.2021
Stephanie
  • Branche: Wein und Spirituosen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.6.2021

Exactly what we were looking for

Support is phenomenal, and I find the program very user friendly. It was exactly what we were looking for.

Vorteile

It was critical for us to find software that would track each employee's unique schedule availability and limitations, and allow each other to automatically see the shift pool. It has reduced headaches and made team communications about the schedule virtually seamless.

Nachteile

We are missing the ability to see which manager makes what changes to already published schedules - it would be nice to have a "versions" page to see who made what switches. We would also like a bit more robust availability planning capability. Some of our staff can only work seasonally, others who work every other weekend - it would be nice to be able to set this up.

In Betracht gezogene Alternativen

When I Work

Gründe für den Wechsel zu 7shifts

7Shifts offered so many features in the premium level, for about $10 more than what we were paying with our previous software. It also really mattered that 7Shifts doesn't charge per employee. We have room to grow without exponentially increasing related expenses.

Antwort von 7shifts

Wow, thank you so much for the detailed review Stephanie! I sent this to a few members of our team and all of them were blown away by your feedback. We really appreciate it.

To your feedback regarding which managers make changes to the schedule, you have the ability to see some of this in the Audit Log which you have access to in your account. You can learn more about it here: https://support.7shifts.com/article/256-activity-log

However, we our team agrees that this probably won't satisfy exactly what you are looking for, so we add added it to our development backlog to consider.

Thanks again for your feedback and congratulations on all the success you are having with 7shifts!

Beantwortet am 22.6.2021
Andreina
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 31.8.2021

Potential

So Far it has worked for our company, hopefully we can further develop our usage.

Vorteile

The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data.

Nachteile

There are sections like time-sheets that are unnecessarily hard and not user-friendly.

In Betracht gezogene Alternativen

HotSchedules

Warum 7shifts gewählt wurde

The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

Did not like the Fourth interface.

Antwort von 7shifts

Thanks for the review Andreina! As you mentioned, we look forward to showing you the full potential of how 7shifts can help your restaurant. As such, your dedicated success manager to see how they can help you out :)

Beantwortet am 7.9.2021
Joshua
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 12.11.2020

Great system and developing nicely

Customer service as always been a pleasure. Not a big fan of continual prompts every time I log in for feedback or sales pitches but overall a real solid system.

Vorteile

During the time that we have used this software, there have been wonderful developments and rollouts that nicely enhance our operation. Keep up the good work!

Nachteile

It was very basic to begin with. Coming along nicely and will likely be the best product if they keep it up.

Antwort von 7shifts

Thanks for the review Joshua. You can rest assured that we will always be working to improve 7shifts and ensure that it's the best solution for restaurateurs like you.

Beantwortet am 18.11.2020
Jeremy
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.12.2022

Better than other scheduling apps

Vorteile

Setting up availabilities and scheduling is very easy and helpful.

Nachteile

Sometimes there'll be a notification even though the notification has already been resolved.

In Betracht gezogene Alternativen

Slack

Warum 7shifts gewählt wurde

Homebase was not as functional and user-friendly as 7shifts appears to be.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

Cheaper, user-friendly and does a lot of the tasks I wanted to be done.
Ray
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 1.4.2024

Pizza Ranch Gillette, WY

Decent experience, but I'm starting to waiver if I will continue to use it.

Vorteile

Easy to use, easy for employees to use. It's mobile and I can access it from anywhere, as can our employees

Nachteile

Lack of sync with Revel POS which makes me hesitant to continue to use it.

Antwort von 7shifts

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected] and they can help you.

Beantwortet am 9.4.2024
Allison
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 19.3.2024

A good product with room for improvement

Vorteile

The scheduling portion is pretty easy. I like that I can copy from one week to the other, and that I can get a "warning" if someone has asked for time off or is not available. The newer on-boarding package features are really helpful. I like that we can add time off policies. The announcement feature is nice and I like and that it has read receipts. There are quite a few features to 7shifts, and I don't even use all of them, but it's nice to know they are there. Overall, 7 Shifts helps me to keep organized and streamline my processes. It saves me a lot of time!

Nachteile

I like to print off the time off calendar so my staff can see who has time off, but it is not currently printer friendly. I have to take a screen shot of the page, then crop it and print. I wish the calendar could be downloaded as a PDF.
We often have glitchy issues with the 7shifts app. For instance, I never get notified of time off requests, even though I have push notifications and email turned on. My staff often tells me that they can't swap shifts because the app is glitching out.
I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift. That is very annoying.
I am not a fan of the new time clocking reports they are trying out. It is confusing and does not provide a clear picture of total hours nor can I print off a time sheet for someone to correct. It's not a good "update" at all. I think 7shifts has so many features, and they seem to be always adding new ones, that they might be having a hard time optimizing the ones they already have.

Antwort von 7shifts

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Beantwortet am 22.3.2024
Kaitlin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 8.11.2020

Keep up the good work!

Overall 7shifts is the best scheduling software I have worked with (schedule fly, day force, written schedules). I would say the best part of the company is that they truly care about their clients and take the time to do serves like this one to keep in the know about customer satisfaction and are always striving to improve the product to adapt to all the industries they serve.

Keep on doing what you are doing, it's working!

Vorteile

It is very user friendly. Schedules are easily created and notifications are sent to employees if any changes are made. This eliminates me having to individually reach out to employees. I also love the announcement board for when I need to inform my crew of changes to the menu or any other operational changes.

Nachteile

When inputting events into the calendar it would be nice to have more formating options. Ex. Type of event, time frame (if it extends past 12am making it so it doesn't show on the calendar for the next day)

Also when employees try to book time off outside of the allotted time frame it would be nice if the admin still got notified since most employees just text you about it anyways. Perhaps the message could say "your time off request has been submitted but it is outside of the scheduling time frame therefore it cannot be guaranteed" or something like that.

Antwort von 7shifts

Wow! Thanks so much for the kind words and detailed feedback Kaitlin. We love working with you and the rest of the Drift team and can't wait until we can come visit you soon.

Beantwortet am 16.11.2020
Rick
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.9.2021

I never thought I'd depend on 7shifts so much

Vorteile

The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule.

Nachteile

Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands).

Antwort von 7shifts

Thanks for the kind words and the great suggestion Rick. We love hearing that 7shifts is increasing in value the longer you use it. Thanks for being a great partner and for trusting us to help your restaurant.

Beantwortet am 15.9.2021
Katie
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 25.5.2023

Just BE Kitchen review

Overall been a good experience

Vorteile

It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff

Nachteile

Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently

Andrew
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.11.2020

Amazing for scheduling and time clock!

7shifts has been a really positive experience.

Vorteile

We have used 7shifts since we started our company. We wanted something that could be easy for everyone to use, and we've seen a ton of efficiency improvements over the years! It has been really easy to have different managers run the schedule with ease, and the analytics are helpful for running payroll as well. Would definitely reccomend 7shifts and 7punches as a combination tool.

Nachteile

No cons to mention! The improvements over the last few years have really made 7shifts and outstanding product.

In Betracht gezogene Alternativen

Square Point of Sale und QuickBooks Enterprise

Gründe für den Wechsel zu 7shifts

Ease of use and easy to setup.

Antwort von 7shifts

Amazing! Thank you for such a great review Andrew. We really love hearing from restaurants that chose 7shifts when they started their business and the impact it has had over the years. Thanks for the kind words and we look forward to serving you for years to come

Beantwortet am 5.11.2020
arpita
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 18.8.2018

Excellent scheduling software!

I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule!

It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Vorteile

No glitches ever (previous app we used glitched and made errors to employees' schedules)
Budgeting tool
Ability to put in events
Color coding departments and jobs
Ability to print PDF schedule
Communication (chat and message options)
Employees can trade shifts
Availability and time off request features are perfect
Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work
Great value for the price
They keep making it better and will let you know when an update has been made

Nachteile

There's a minimal international fee charged monthly for 7Shifts. But that's all!

Antwort von 7shifts

Wow, wow, wow. Thanks for the kind words Arpita. We love hearing that you and your team are using every feature available in 7shifts to help Reggae Shack Cafe make scheduling less of a chore. Rock on!

Beantwortet am 1.10.2018
Jose Juan
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 31.8.2021

7Shifts is the most used app other than our POS. Great value!

Scheduling with 7Shifts is a breeze. It is well designed and functions. This in itself is all I need from my scheduling app to have a good experience while doing a task that can very easily become tedious. 7Shifts makes scheduling for us a fun task.

Vorteile

While 7Shifts was the first and original scheduling app we tested, we did try 2-3 others. But we kept coming back to 7Shifts. At the center of this decision was the ease of use, and nice design that allowed for easier scheduling. A scheduling app has to do that and work for us. Without this ease of use scheduling can be a a tedious task. 7Shifts makes this a breeze.

Nachteile

I think 7Shifts has a very good core product (scheduling). And I only wish we had more time to test other features. But that is more on us, than the app. The one feature I wish we had back, as an administrator I wish I had the ability to quickly help employees with their password management. Resetting the passwords used to be easy some years back, whereas the admin was able to set-up a password for the end-user. That feature went away some years back.

Antwort von 7shifts

Thanks for the kind words Jose! We really appreciate hearing that 7shifts is one of the most-used apps in your restaurant.

Beantwortet am 7.9.2021
Ciara
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.12.2022

7shifts, great for more than just scheduling

Vorteile

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

Nachteile

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.

Andrea
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2022

My excellent experience with sevenshifts as a café owner

Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.

Vorteile

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Nachteile

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

In Betracht gezogene Alternativen

Homebase

Warum 7shifts gewählt wurde

Didn’t know anything about homebase it was used by the previous person. I try to get in there and start using it switching over and it was just a headache so I just looked for a new system start fresh and this one was just doing easier and glad I did.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

So there’s a ton of different products out there seven shifts is a reasonable price and it had the features I needed for my industry so I looked at several products, but I focus on what they what features they had and what my priorities were at the time and it matched
Melisa
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.12.2022

I love 7shifts!

Vorteile

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

Nachteile

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

In Betracht gezogene Alternativen

Sling

Warum 7shifts gewählt wurde

We were a brand new business and had shopped around for scheduling software. I also had previously used several other products, but wasn't necessarily keen on what I'd used before. We opted for a different product, but it didn't have the same usability as 7shifts. Glad we realized this early on! We made the switch and have no intention of changing again!
David
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.8.2021

High powered timekeeping for low entry cost.

7punches is high powered, low cost product that was very easy to launch company wide.

Vorteile

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

Nachteile

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

In Betracht gezogene Alternativen

QuickBooks Time und Homebase

Warum 7shifts gewählt wurde

We are a seasonal tourist destination and it made sense to switch to a provider that didn't require 12 month commitments.

Gründe für den Wechsel zu 7shifts

Low cost fast start.

Antwort von 7shifts

Thanks for the review David!

Beantwortet am 7.9.2021
Tom
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 31.8.2021

Game changing app!

Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses!

Vorteile

A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

Nachteile

Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

In Betracht gezogene Alternativen

HotSchedules

Warum 7shifts gewählt wurde

I started with Microsoft excel. It’s free, but you get what you paid for. Workarounds after workarounds. Then I tried “when I work”. It’s great, but they charge by the employee, which gets pretty expensive after 50+ people. MakeShift was recommended by our payroll company because our time clock is sync’d with MakeShift so we can effectively use labour forecast vs actual labour. But that’s the only thing good about it. Hate the fact I need to use 3 different apps - 1 for manager, 1 for staff scheduling and 1 for messenging… price is also higher too. 7shifts’s pricing is excellent. Flat fee, unlimited employees was huge. Plus the functions available was almost perfect! It hits every check mark and then some. If our time clock data (ADP) can be uploaded to 7shifts or have an integration between the two, that would be a dream come true!

Zuvor genutzte Software

When I Work

Gründe für den Wechsel zu 7shifts

Price was the biggest decision maker. Ease of use. And the fact the dev team listen and evolve to make the end user’s experience better is the key reason for the switch. I’ve already seen over 10 major upgrades over the past 2 years. No other products out there can do what 7shifts can!

Antwort von 7shifts

Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come.

Beantwortet am 3.9.2021
Mahmud
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.1.2021

All in one

Great customer service, easy to use

Vorteile

We have been using 7Shifts little over 2 years now and it has been a great experience.

User interface is very simple. It an app that apple would have build. Very basic but yet very powerful. If you are getting this app i highly recommend getting all packages. End of the day it saves you money and head ache. Advil pain killer is expensive and good for your body

Nachteile

I dont have any dislike so far in 2 years

Antwort von 7shifts

Thanks so much for the review Mahmud! We love working with your team at MezzeMe and can't wait for our next visit. It makes our day to hear that your team gets tremendous value out of 7shifts for your restaurants.

Beantwortet am 3.2.2021
Susie
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 16.4.2020

It’s Okay

Vorteile

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Nachteile

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so.

They make their customers pay for basic functions through the most costly package

I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on

I hung up on him at that point of the conversation

I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Antwort von 7shifts

Hi Susie,

Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal.

As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at [email protected] and we will see what we can do to offer a solution the meets the needs of your business.

In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect.

We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

Beantwortet am 22.4.2020
Leslie
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.11.2019

Best Decision

I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Vorteile

We can maximize profit by scheduling exactly where needed with forecasting
We can create a schedule in minutes verses an hour
We can eliminate scheduling employees on requested days off or outside of their availability
Employees can update availability, time off without bothering management
Employees find a replacement for their shift after schedule is posted instead of bothering management
Managers can monitor labor in real time on phone app dashboard report
We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc)
Employees can access by phone or computer
Employees can provide immediate shift feedback at end of shift
Managers can distribute hours and tasks evenly and monitor
Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Nachteile

To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

Antwort von 7shifts

Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future.

Beantwortet am 2.12.2019
Keith
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.11.2019

Love 7Shifts!

From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work with and are very accomodating to my requests for further functionality.

Vorteile

I like that I the functionality of the app and online. It is easy to access and use. The app is free and this makes a big difference with our hourly team members.

Nachteile

I wish the reporting was more robust. Sometimes I need more data than the reporting is capable of pullin gin.

In Betracht gezogene Alternativen

When I Work

Warum 7shifts gewählt wurde

HotSchedules was to cumbersome and slow. They charged for the app. They were slow to change and very expensive.

Zuvor genutzte Software

HotSchedules

Gründe für den Wechsel zu 7shifts

The team at 7Shifts was always there when I had a question and made the integration process seamless.

Antwort von 7shifts

Thanks for the review Keith! We are thrilled to have the opportunity to work with you and the rest of your team at Kaldi's every day, and we look forward to building what you need for years to come. Cheers!

Beantwortet am 19.11.2019
Chef Steven
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.11.2019

Life with 7Shifts is all about the right communication with staff and managers

I have two other software suites that offer what 7shifts does included in the price, 2 other software suites and I still would rather use 7shifts because of how awesome it is. My 50k POS bundle and my staff management suite both offer this, and I could save the cost of 7shifts per year - but heck no.

Vorteile

- Very Short Learning Curve
- The App is very stable and accurate
- Our staff enjoy using the app and don't see it as a burden, but a convenience
- With our package, the app is feature-rich without bloat.
- Developers listen to the community and add value as often as possible.

Nachteile

As with any software development, some features that would be useful for you may take time if they are more niche use cases.

Antwort von 7shifts

Wow! Thanks for the amazing review Steven. I shared your review with the rest of our team, and it made our day to hear that 7shifts has provided you and your team with so much value. Knowing that you have chosen 7shifts over other tools you have available to you is a high honour and is what drives us to keep developing our products for restaurateurs like yourself. Please let us know how we can continue to raise the bar for you and make 7shifts an integral part of your operations.

Beantwortet am 15.11.2019
Ann
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.11.2019

Literally changed my life

7 Shifts helped reduce the stress on mangers who do the scheduling. Literally I would not make it out of the parking lot and I would start getting messages from staff about trading shifts , wanting time off etc. They can do most of this on the app. I do not have to carry a paper schedule with me everywhere I go. I do not have 3 or 4 copies of the schedule and all saying different things as they have not all been updated. It is all on my phone . I do not know if i can change the schedule from my phone . If you can I do not know how. Sometimes there are changes when I am out of the office that we cannot do on the app. I do take notes on this and update the schedule when I get to my computer. Not a big deal

Vorteile

How easy it is to use. It solved many of our scheduling issues.
Staff resolve many of the trades etc among themselves. The schedule is always up to-date. The schedule is always available on my phone. I can approve changes etc when I am not on site and the schedule is updated and everyone knows what is going on.

Nachteile

Sometimes the updates have caused some glitches. They are quickly resolved once 7 shifts is made aware. Because we are not a restaurant some of the features on it we do not need and show up all the time. It would be nice if there was a version without earnings profits etc. as we do not need all of that. We are a residential housing program for persons with disabilities and other then that it works really well for us.
the staff really like the freedom they have as well with the app.

Antwort von 7shifts

Thanks for the review Ann. We love hearing that 7shifts has changed your life for the better and alleviated many of the scheduling headaches that you used to experience. Cheers!

Beantwortet am 5.11.2019
Lucia
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 31.8.2021

Great Product!

Overall this program is great! Been using for years but it would be nice for some more options to personalize for our needs. Love the reports feature though to see how staff compare in various categories!

Vorteile

I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great

Nachteile

The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out

Antwort von 7shifts

Thanks for the review Lucia! I've passed along your suggestions for improving our integration along to our team :)

Beantwortet am 7.9.2021
Ashley
  • Branche: Supermärkte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 13.12.2022

7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past

The scheduling feature, though I do not make the work schedule, seems to work well.

Vorteile

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

Nachteile

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Tory
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.4.2017

Lots of Bang for the Buck!

7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Vorteile

Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product

Antwort von 7shifts

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

Beantwortet am 21.4.2017
Brian
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.12.2022

7Shifts review

Very positive. The software is intuitive and easy to teach others. Plenty of functionality

Vorteile

Ability to easily upload a new employee, set their parameters, and schedule them. Ability to message and communicate with staff easily. Ability to create labor projections and review vs actual.

Nachteile

Inability to stack and sort employee shifts on a given day.

In Betracht gezogene Alternativen

HotSchedules

Warum 7shifts gewählt wurde

Relative cost of 7shifts. Great demo and easy of implementing

Zuvor genutzte Software

HotSchedules

Gründe für den Wechsel zu 7shifts

See above
Brianna
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 24.7.2019

Great, just needs some tweaks.

Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

Vorteile

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

Nachteile

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Antwort von 7shifts

Hi Brianna,

Thanks so much for the review! We appreciate your positive feedback AND your constructive feedback, which we absolutely take to heart. I have broken down your feedback piece by piece and sent it along to our product team to analysis and consideration. We will also have a member of our team reach out to you to see if we can create a better experience for your workflow.

All the best!

Beantwortet am 25.7.2019
Rowan
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.12.2022

Game-changing modernization

Overall, we have had a very good experience since making the switch over to 7shifts and would certainly recommend it to other restaurants - especially those with a large staff.

Vorteile

7shifts makes it easy to communicate with the entire staff, individually or as a group. It even allows us to easily send messages to specific roles or groups within roles, such as "bartenders scheduled today" or "servers not scheduled today." It also makes it easy for staff to communicate with management and each other, and has also made the process of shift swapping/coverage easier for staff and management. Managers love that we can see all bids for a shift, and that no swap or coverage goes unapproved (which often happened in the past when we were still using a paper system for switches). It's also great when we need to add staff for a particular shift, as we can simply post an open shift for anyone in a particular role.

Nachteile

I wish you could access the original version of a posted schedule (before swaps/pick-ups, etc) and see quickly who picked up a shift vs. who was originally scheduled, rather than having to go back through the activity log. Additionally, apart from the dashboard view - which is fantastic and super convenient for planning each day - the layout of the iPad app isn't great, and when there are major changes/updates to the product, it can be tricky to get used to. When there are glitches (which is pretty rare), it can be disruptive to our process of planning each shift. These aren't things you have to deal with when using a paper system, however they are minor issues in comparison to the many benefits of switching to 7shifts.

Lauren
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 1.9.2021

Great Scheduling Software

I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

Vorteile

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

Nachteile

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

Antwort von 7shifts

Dang! Thanks for the kind words Lauren, we really appreciate it.

Beantwortet am 7.9.2021
Leandro
Leandro
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.11.2020

7 Shifts for restaurant schedule Management

My managers and employees love it.

Vorteile

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Nachteile

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Antwort von 7shifts

Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers!

Beantwortet am 6.11.2020
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 5.11.2020

7shifts A Networking Dream

Overall, 7shifts is quite easy to work with, I've only experienced some minor inconveniences with it. Otherwise, it is significantly more streamlined compared to software that my close friends have shown me that their workplaces implement.

Vorteile

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Nachteile

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

Antwort von 7shifts

Thanks for the review! We love getting the feedback of employees that use 7shifts and we are over the moon to see the value you are getting out of the platform. Nice work!

Beantwortet am 6.11.2020
Rachael
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.11.2020

7Shifts is easy to use for all staff

We have been very happy with the overall use of 7shifts and anytime we needed customer service, they were courteous and offered a quick fix. They were very gracious during our Covid closure and offered use of the app free of charge so that we could stay in contact with all our employees. I highly recommend!

Vorteile

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

Nachteile

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

Antwort von 7shifts

Thanks for the review Rachael! We really love the feedback you provided and I have passed it along to our mobile team for review. We want to ensure we make your experience and 11.

Also, we are happy to hear that 7shifts was able to support you in the way you needed it during COVID. We ALWAYS want to support our clients and know this has been a challenging time for any small business. Just know that we've got your back :)

Beantwortet am 5.11.2020
Verifizierter Rezensent
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 31.8.2021

Best scheduling / timesheet app to date!

Support has been amazingly helpful and all around compassionate. Makes us happy to feel like we're a part of a community where our concerns are heard.

Vorteile

Responsiveness. Ease of use. Employees not complaining for once!

Nachteile

With scheduling, we have staff that want to have the same recurring shift week to week. This changes often so having a template for a time period versus just a person is proving difficult. Staff keep saying "but I thought that was my shift every week?" What's happening is, they offered their shift to someone else so when we copy the prior week to a new week, the wrong employee gets assigned the shift. This is getting hard to manage.

Need the ability to print out day schedules the same way weekly ones look. We print our schedules out daily and assign breaks from them plus we leave notes about the day. Currently the only option to print a day view is in list mode and that does not show you visually where holes in scheduling are. We did find a way around it by printing the day view from the manager dashboard but that prints out the website not just the schedule.

We close out pay periods but they are still just sitting there as open, so that's confusing.

I wish we could name our group chats and create multiple versions with the same people. We like having group chats around topics to keep messages separate and easy to reference.

Antwort von 7shifts

Thanks for the super detailed review. Please feel free to share this directly with our team at [email protected] so we can work with you to make these suggested improvements!

Beantwortet am 7.9.2021
Allison
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 7.3.2022

Still learning the ropes, but seems decent

Vorteile

We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.

Nachteile

The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.

In Betracht gezogene Alternativen

Deputy

Warum 7shifts gewählt wurde

We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

Deputy charges per employee.

Antwort von 7shifts

Thanks for the review Allison! We are confident that our optimal labor tool is going to be a game-changer for your restaurant and our team is here to support your.

Beantwortet am 8.3.2022
Sarah
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.11.2020

Longtime user

Absolutely great! If you have any issues they help you out right away. Plus they are always evolving and take their customers suggestions and implement them.

Vorteile

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Nachteile

Not everything you need to do is on the mobile app or sometimes hard to find.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

7shifts was very easy to use and they got back to me very quickly with any questions. They features they offered also interested us and it looked ( and is) very easy to use.

Antwort von 7shifts

Thanks for the kind words Sarah! We are humbled by your feedback, and happy to hear you have found a lot of value in our platform once you made the switch from Hot Schedules. Keep an eye out for even more great functionality being added soon.

Also, I'm going to have a member of our mobile team reach out to you in order to hear about your ideas for improving our mobile apps to better suit you.

Beantwortet am 5.11.2020
Sherri
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 20.3.2024

7 Shifts is a critical part of my job and makes it easier

I am very impressed with how easy it is to use and all of the features it has. I makes scheduling pretty manageable. It is great for the team to use for trades and communication.

Vorteile

I like how easy it is to put together the schedule for our team. team. It is great that they can use the app for communication, trades and keeping track of their schedule. They seem to like it as well and make good use of it. I cannot imagine my job without it.

Nachteile

I don't like that I cannot set it to see a whole weekend on one screen. It would help so much if I could see Thursday - Sunday in one screen.

I hate how the start end times cannot be set by me. They change randomly to times I need just once in a while, if I don't notice that it chose a different time it is a mess. I would like shift times set by me but a function so I can change it for on off situations.

Antwort von 7shifts

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Beantwortet am 22.3.2024
Carilyn
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 26.3.2024

Maximize Efficiency: Unlocking Potential with 7shifts

It is great for scheduling and team communication. There are lots of additional options as well that we are looking forward to implementing.

Vorteile

This app is not only incredibly user-friendly but also impressively efficient. With its intuitive interface, I've been able to streamline scheduling processes, saving valuable time and ensuring seamless communication with my staff. The real-time updates and notifications help to foster a more cohesive and productive work environment.

Nachteile

We have experienced occasional glitches or technical issues but they were resolved quite quickly.

Antwort von 7shifts

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Beantwortet am 27.3.2024
1.188 Bewertungen

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