Paylocity

Vorteile

The ease of use is great, the software is so user friendly and easy to learn.

Nachteile

There are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.

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Warum Paylocity gewählt wurde

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Vorteile

Paylocity's user-friendly interface streamlines and automates HR and payroll processes for better management. Our platform provides streamlined processes and thorough reporting tools, guaranteeing effective administration and meeting regulatory benchmarks. Because of this, Paylocity is an essential tool for any company.

Nachteile

Paylocity's mobile app is currently more limited in functionality than the desktop version. If the app were upgraded and expanded, the user experience would be more in line with that of the desktop version.

Vorteile

Very easy to use, and very accessible when needed

Nachteile

Sometimes I would login and it pop up at the home page instead of the big login page, just personal preference though

Vorteile

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Nachteile

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own.

Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now.

Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable.

They have a lot of reports, but finding what you need is nearly impossible.

Vorteile

Paylocity makes all of our scheduling super easy. We have the ability to track all employee documentation. The learning portion is great as well since we can include our learning tools and create tests for understanding. Having a central place for the on-boarding process also makes it easy when hiring new associates. The entire platform is very user friendly and by far one of the best I have used.

Nachteile

There is nothing that I can say I disliked about the platform.