Paychex Flex

Vorteile

Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues

Nachteile

Everything has been perfectly used and working perfectly, I have no problems or mistreatment

Vorteile

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Nachteile

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Paychex Flex

Vorteile

Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add.

Nachteile

The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes.
The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage.

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Vorteile

User interface was friendly to employee and employer. Great function options.

Nachteile

Inability to view overall breakdowns for each paystubs instead of having to view each individually

Vorteile

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Nachteile

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Vorteile

I could run my own reports when I wanted them.

Nachteile

It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)

Vorteile

Paychex flex simplifies payroll and HR by having all in one dashboards

Nachteile

I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.

Vorteile

What I like most about Paychex Flex is it's really easy to use.

Nachteile

There's nothing that I dislike about Paychex Flex.

Vorteile

I can call and speak to them about running my payroll.

Nachteile

It depends on whom you toalk to, but whenever I call to get assistance, I get wildly different answers, with misinformation. I also don't get the full truth about the product and get charged a lot of money, even though it wasn't disclosed to me upon sign up.

Vorteile

Easy to navigate. Great reporting features.

Nachteile

Running payroll for a solo-preneur is a bit expensive, but worth my time saved ultimately.

Vorteile

Nothing, terrible product. I was originally promised coasts would remain the same my entire life with Paychex. [sensitive content hidden] LIED!

Nachteile

Staff and support. Salesperson lied! [sensitive content hidden] Stated my monthly costs would “never change”

Vorteile

The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

Nachteile

Five stars worth of performance. Nothing is challenging with Paychex Flex.

Vorteile

Easy to use and understand for employees and payroll/HR staff

Nachteile

Education and form customization could be better for materials that need to be sent to employees through the portal.

Vorteile

They take care of filing taxes and doing direct deposit.

Nachteile

The website is cumbersome, and reports are difficult to drill down to. Categories are vague. After our introductory rate, the cost will be prohibitive for our small company.

Vorteile

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Nachteile

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Vorteile

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Nachteile

None. It performed its functions exceptionally well.

Vorteile

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Nachteile

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Vorteile

The seamless interface and the instant access to pay stubs!

Nachteile

Every now and then, I have an issue with having to reset my password, or, sometimes, my pay stub might be blurry. I exit out, and go back in, and it’s fixed.

Vorteile

The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked.

Nachteile

I would just think that the price for the service could be a little lower and across the board for all features available

Vorteile

The EASE of use. Everything in the portal is clearly laid out and user friendly.

Nachteile

Not available...Love everything about it!

Vorteile

It was user friendly in it set up and functions, however too many items required personal service running accurate payroll which required phone calls to account managers.

Nachteile

The account manager role is an entry level position at Paychex, so nearly all calls to account managers resulted in a response of "let me check with my manager and I'll get back to you".

Vorteile

Easy to access from home

Nachteile

Too many features difficult to use or wasn't set up on my account. Many reports didn't pull when requested. Didn't have reports available in Excel format.

Vorteile

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Nachteile

There would be some glitches here and there but nothing that would last too long.

Vorteile

I love the easy view of all my stubs with pay after taxes. The user interface is straightforward and easy to navigate.

Nachteile

I can’t see my annual pay and whether I get paid salary or hourly.

Vorteile

Paychex has an easy to view dashboard with customizable tiles and which allows you to tailor your experience based on your company. Time and Attendance flows easily and payroll is a breeze. The employee database makes it easy to reference start dates, end dates, pay changes and update banking on the spot. Their database of reporting makes it easy to pull report and customize based on our organization.

Nachteile

While we do have dedicated support on the account admin side these staff seem to change, so consistency with account managers can be a challenge at times. However, when we do work with them they are attentive and helpful in solving our issues.

Vorteile

Ease of use and product offering is well rounded, great for a mid-sized company like ours.

Nachteile

The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold.

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Vorteile

Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees.

Nachteile

I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have.

Vorteile

That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.

Nachteile

The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.

Vorteile

Paychex has a great user interface that makes it easy to find all the resources I need to manage my time, benefits and employee approvals for time off.

Nachteile

One challenge is finding the right support agent for the issue I am having. It can take some time to get connected.

Vorteile

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

Nachteile

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

Vorteile

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Nachteile

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

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Vorteile

My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy.

Nachteile

I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience.

Vorteile

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Nachteile

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Vorteile

What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.

Nachteile

There is nothing I really dislike about paychex.

Vorteile

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Nachteile

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Vorteile

For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.

Nachteile

Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!

Vorteile

It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info

Nachteile

Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

Vorteile

Intuitive. Reasonable reporting ability. Full tax service.

Nachteile

Customer service. Tax inaccuracies. Unable to go fully paperless.

Vorteile

Very user friendly interface for manually entering payroll and onboarding new employees.

Nachteile

Many different hands and account reps. The communication could be a bit better.

Vorteile

I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.

Nachteile

I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.

Vorteile

Il reparto gestionale lo trova utile e necessario, soprattutto perche' utilizzabile anche tramite app android e ios

Nachteile

Alcuni piccoli miglioramenti che fortunamente arrivano con vari aggiornamenti dell'app

Vorteile

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Nachteile

There are some notable cons:

The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager.

The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Vorteile

It's very user friendly, support is easy to access. It takes less time to do end of the year reporting than with Advantage Payroll

Nachteile

It's hard to get someone on the phone to answer questions, sometimes there is a revolving door of payroll specialists. Also the pressure to add on services such as the 401k and benefits.

Vorteile

It is easy to use and maintain. Set up was also easy with great support.

Nachteile

Some of the more involved things need support...but...it has always provided.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Paychex Flex

Vorteile

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Nachteile

I didn't like the login issues, as I had one quite a bit.

Vorteile

Only used until upgraded to different provider/platform altogether!

Nachteile

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.

Vorteile

The ease of use on-line as well as via mobile device.

Nachteile

Would like to be notified in advance of any updates/changes well in advance.

Vorteile

East to use. Dashboard has everything I need.

Nachteile

Not a flex problem but having to reinvite staff multiple times until they register.

Vorteile

Easy to use. Friendly reports process. Requesting time off, payroll,

Nachteile

I don't really have any complaints on this.

Vorteile

One of the standout features is the ability to view and manage payroll on the go. I can quickly check pay stubs, tax information, and even benefits, all in one place. It's also great for employees who need to clock in or out remotely to review their schedules. The flexibility to access this information at any time is a real plus.

Nachteile

The app can be slow to load at times. It also lacks few customization option that would make it more user-friendly, like the ability to set custom notifications or personalize the dashboard.