Paycom

Vorteile

It is easy to use and has a lot of great features.

Nachteile

I cant really complain. The initial set up and implementation is long and requires me to be apart of a lot of Zoom calls but I have had assistance from Paycom through every step so this made up for the time it takes.

Vorteile

Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience.

Nachteile

The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features.

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Vorteile

Paycom was fine for my basic needs for time and attendance. It was easy to use and understand.

Nachteile

Integrating other systems into Paycom wasn't easy and proved to be difficult for employees to use. We like to be able to incorporate as much HR functionality into one system for ease of use and simplicity, but we encountered a lot of road blocks with Paycom. From my standpoint it was okay to use, but our company quickly transitioned away from Paycom due to the complexity on the backend.

Vorteile

After 2023, they have improved Customer Service and the system interface is very intuitive.

Nachteile

Nothing at this time. They have improved their customer service since 2023 and that really has made it easy to work with them.

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Vorteile

The single integrated database structure.

Nachteile

The communication/messaging processes are tedious.

Vorteile

End user feature of paycheck preview. Ease of use for employees.

Nachteile

From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches.

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Vorteile

User friendly for employees.Especially during Open enrollment!

Nachteile

To many clicks when trying to navigate through certain areas.

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Vorteile

live personal support during set up and always a phone call or e-mail away for answers to new concerns or issues with our payroll

Nachteile

not always being told about changes/updates

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Vorteile

The total HR package, payroll and scheduling

Nachteile

It was hard to get intial data imputed during setup

Vorteile

Ease of use - very transparent about payments, documentation. EXTREMELY straight forward process and great interface

Nachteile

No issues thus far with paycom. Easy to access online as well as mobile version of application

Vorteile

It's an all-in-one system that is user friendly!

Nachteile

Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes.

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Vorteile

Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.

Nachteile

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

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Vorteile

Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!

Nachteile

There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.

Vorteile

Implementation was done so well, our Paycom team took the time to understand our every need.

Nachteile

After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.

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Vorteile

I like that I have a team behind me to troubleshoot if I have any issues. If I have a question they are right there to help!

Nachteile

That we can't hide employees that are no longer employed with us.

Vorteile

Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.

Nachteile

Nothing. I love how much there is that can be done with Paycom.

Vorteile

Timekeeping that aligns with California Meal Premium regulations.

Nachteile

Candidate tracking and scheduling interviews with hiring managers and candidates is wonky.
Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.

Vorteile

I have recommended Paycom to several people. I like the specialists that I have worked with. I like that it is for the most part easy to use.

Nachteile

That it is not always easy to use. Especially when the programs are changed to
make it easier sometimes it's more time consuming

Vorteile

I really enjoyed working with the Paycom team. I can tell they want my business to succeed genuinely, and they work hard to support our needs and growth.

Nachteile

I really don't have any cons honestly. I have thought hard and can't think of any!

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Vorteile

The customer service and ease of getting around in the Paycom system.

Nachteile

I have had a rep in the past that was not helpful. That can create some frustration.

Vorteile

I like that the employee is very user-friendly. The app makes it very easy for the employee to access their timecard, request time-off, view documents, complete checklists, etc. From the HR side, after we explain how to access something via the app, the employee rarely reaches out about the same question again, as it's easy to locate everything.

Nachteile

I do not have any cons about Paycom. I think the system is great and very user-friendly.

Vorteile

I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.

Nachteile

I honestly cannot think of a negative thing to say about Paycom.

Vorteile

I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.

Nachteile

One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.

Vorteile

It's convenient, I can clock in at work or on my phone at home. I use it to request vacation days,sick days, or unpaid time off. I use it to view my check stubs and W2's during tax time.

Nachteile

None I have no cons I am a fan of Paycom.

Vorteile

Simplicity of doing payroll. It almost does the payroll for you. Just need to verify info.

Nachteile

Availability of service team sometimes. I have called and no one from my team is available to help me.

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Vorteile

PayCom houses and displays its employee pay information well, and allows for exporting important tax and pay information when needed.

Nachteile

PayCom does not display its benefits in an informative or helpful way; and as far as I could tell there is no means of downloading your health/vision/dental ins. cards.

Vorteile

I enjoy my Paycom representative [sensitive content hidden] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems.

Nachteile

We did not have proper communication prior to [sensitive content hidden] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system.

Vorteile

You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.

Nachteile

I have no dislikes about Paycom. I am 100% a Paycom fan.

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Vorteile

The ease of use and ability to customize the platform to our individual needs.

Nachteile

Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report.

Vorteile

The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system.

Nachteile

The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations.

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Vorteile

The system is user-friendly, and employees can quickly access personnel information without needing to contact the HR staff.

Nachteile

While Paycom is user-friendly, it may be a little difficult for individuals who are not tech-savvy to navigate, would be nice to have a search box to quickly access information.

Vorteile

Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning

Nachteile

the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver.

Vorteile

In the fast-paced world of payroll and human resources, the right tools can make all the difference. Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities. Having used Paycom for several months, I’m sharing my insights on its features, usability, customer service, and overall value

Nachteile

Despite the numerous strengths of Paycom, there are areas where the service could improve. The initial setup process can be somewhat daunting, particularly for larger organizations with complex payroll requirements. A more guided setup process with step-by-step resources could ease this transition. Additionally, while reporting capabilities are functional, some advanced reporting features could be enhanced for deeper analytics

Vorteile

They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome.

Nachteile

It has taken awhile to address our attendance point challenges.

Vorteile

I love that we have a dedicated specialist, how our implementors are very forthcoming and open about Paycom, the navigation, and usability of Paycom.

Nachteile

If there was a better way to complete expenses for supervisors, as this is apart of my role, that would be better. Something that allows us to edit, review, and submit expense reports on the behalf of others more smoothly and easily - without extra steps that may be unnecessary or unavailable.

Vorteile

Paycom is really easy to use for both me as a manager and for my employees. I like that there is an in depth desk top version and a quick on the go app version.

Nachteile

I wish the cost for additional integrations was more budget friendly.

Vorteile

The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks.

Nachteile

Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too.

Vorteile

The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.

Nachteile

The lack of flexibility for our company's special circumstances and one-off needs.

Vorteile

It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.

Nachteile

Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures

Vorteile

I have enjoyed phone access to my employment information.

Nachteile

At times there are difficulties in navigating where to locate employment information.

Vorteile

Paycom has all the same benefits that the big names like ADP have for a better price.

Nachteile

PTO accruals and usage is somewhat confusing.

Vorteile

My dedicated specialist and the excellent customer service. The database is very user friendly and easy to use.

Nachteile

The recently added terminated employee process in Beti needs a major overhaul. Very confusing and never does quite what I expect. I don't like using it but when I choose not to use it Paycom doesn't end some earnings.

Some of the forms need updated to be consistent with other recent updates. Some improvements haven't been tested by an end user like me. The words don't wrap or are not visible.

Vorteile

All of its empolyee self-serve features online and via the app.

Nachteile

Sometimes the time off request, remaining balance and other features can be confusing.

Vorteile

The things we like the most about Paycom are the platform is easy to use, HR abilities for reviews and furthering education, and having a specific rep to go to when needed.

Nachteile

At this time there are no cons or dislikes about Paycom.

Vorteile

Paycom has significantly reduced the amount of time previously required to efficiently process payroll.

Nachteile

Possibly the time it took me to get confidence that I was using all the options and reports available to me in Paycom.

Vorteile

Straight forward and easy to explain to employees

Nachteile

Some updates have changed the way some reports are generated that are not as user friendly.

Vorteile

The software is easy to learn and the support is fantastic!

Nachteile

Learning how to create reports and use Advance Report writer.

Vorteile

Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.

Nachteile

I have not had any significant issues with the software.

Vorteile

Being in control of my finances. Allowing me to have documentation if ever needed. Helpful tutorials. And alerts through your preferred notifications. Email, text, phone

Nachteile

Honestly I never experienced any issues. This app is hassle free.

Vorteile

I like that when I have an issue I can call my Paycom representative for questions.
It helpful especially when I am running Payroll and in a time crunch.

Nachteile

I only had a couple times where updates have been a downgrade for features I regularly used. Like not being able to download supporting doc from reimbursement as a batch instead now it one by one.