ReachMail

Vorteile

Reach Mail is easy to use and very inexpensive.

Nachteile

Online editor could be easier to use. Sometimes the fonts don't transfer over from other apps.

In Betracht gezogene Alternativen

Warum ReachMail gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu ReachMail

Vorteile

List management and clean-up is very helpful, as is the ease of importing new addresses as clients ask to be included. Makes creating each email newsletter easy and consistent since you can duplicate the entire email and just re-do the new information. The reporting feature is very helpful.

Nachteile

Sometimes the steps to take in creating a new campaign can be confusing, and there is no easy way to go back and correct typos etc. in labels. I dislike that some of the earliest campaigns are no longer accessible.

In Betracht gezogene Alternativen

Warum ReachMail gewählt wurde

Gründe für den Wechsel zu ReachMail

Vorteile

5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward.

The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Nachteile

Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around.

The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp.

It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

Vorteile

I think it is easy and intuitive to compose the first email. I like the ability to track and review data, like bounce statistics for my emailing campaigns. The reporting part is working well in this application. Tech savy and no-technical users can feel embraced by this solution. I like the message builder with drag and drop option.

Nachteile

I think the template library could have newer, fresher designs. We could also use more of best practices videos and tutorials to get the most out of this solution.

Vorteile

Give me an afforable and creative way to connect with our newspaper's contributors; reporters, writers, advertisers, and community

Nachteile

I did have a challenge with the clean sweep feature... However, Customer Service was quick to assist and resolve. Very satified.

Vorteile

Templates and user-friendly features make it possible for anyone to create great communication without any programming background.

Nachteile

I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.

Vorteile

Love how easy it is to use templates to create eye-catching newsletters. I also love that I can easily clean up my mailing list regularly.

Nachteile

Not many cons. I really enjoy using this software.

Vorteile

These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.

Nachteile

No cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.

Vorteile

Some of the new design features are easy to use and the email program seems to get emails out very well and not end up in spam folders.

Nachteile

The design features have some quirks and I do have a hard time designing more complicated emails like newsletters - even using their own templates - it seems to throw in weird lines and breaks. I've had better luck with more complicated design emails using constant contact or other programs

Vorteile

We are a medium nonprofit company, and ReachMail is the most affordable solution for our company's mass emailing needs. I shopped around other services and Reachmail beat their price by quite a lot! Also when I have had questions there has always been a live person to talk to with prompt answers.

Nachteile

I still find it confusing when attaching documents to an email and using some of the templates. I mainly just create my own but it would be nice to have some templates that have themes for holidays and the like already included.

Vorteile

This software is easy and quick to use, and if there is anything you are not sure about, there are tutorials provided and also help from the support team who are very helpful and friendly. This program is vital for our small business, and has helped us to grow our business from scratch. I found the prompts at the top helpful, would love to see more.

Nachteile

I have yet to try all the features in this software, mainly as there is not enough hours in the day to do this, maybe a few more videos, to save me time to learn more features. I would love to find time to use more features that are available.

Vorteile

List management and unsubscriber handling make it powerful and convenient. Customer service is great and helps out whenever help is needed (especially when I was trying to wrap my head around SPF, DKIM, and DMARC).

Nachteile

HTML editing is cumbersome and doesn't always "take"; I have to paste my changes to notepad in case the changes don't stick. Preheader text is removed whenever an email is duplicated. It would be nice if lists could be grouped in multiple ways (maybe they can I just don't know how); we have a ton of lists and going through them every time for a monthly email can be time consuming and prone to error.

Vorteile

We are a religious not for profit organization. Costs must be kept to a minimum. This software has been the ideal answer to the volume and frequency of my communications. I have not had to pay anything at all for this service and I do not even come close to exceeding the limits that would trigger costs.

Nachteile

I don't know if it is the software's fault, but any emails sent to roadrunner.com addresses always bounce, so I have had to remove them from my database. Your tech help tried to assist some time ago, but to no avail. I think it is a roadrunner problem.

Vorteile

We use ReachMail for both marketing to reach new students as well as communicate with our parents and students. It works extremely well for both as it is easy to use, customize, and set the time and date we want to sent information out. Price is very affordable which is important for our non-profit youth sports organization.

Nachteile

We do not have any issues with this software. Maybe see more templates to choose from for marketing.

Vorteile

ReachMail offers a simple method for reaching out contacts and has a good analytics system that allows as to track and determine who is interested in what content and who engaged. The availability of templates and user-friendly functionalities enabled my colleagues who has no programming background to create excellent communication materials.

Nachteile

Text and Space formatting can still be improved as sometimes I have issues editing them.

Vorteile

The test emails were most beneficial especially, in the beginning, however, I still use it as a safety. I can review my campaigns before I send them out.

It was not easy to transition at first, but I was given a lot of help via Customer Service.

Nachteile

My boss did not want me to set up the campaigns the way ReachMail was designed to use. The beginning that was difficult as I am not able to set up HTML's.

It took some time to create clear emails that were legible for our contacts.

Vorteile

Reachmail is incredibly easy to use with the ability to set up and send marketing promotions on the fly. I think my favorite aspect of working with Reachmail has been the excellent customer service. They have routinely gone above and beyond to accommodate our needs, offer professional guidance, and customize our account to helps us achieve our goals and optimize our mailing capabilities.

Nachteile

Off the top of my head, I can't think of ways in which Reachmail is lacking. If anything, the major con of working with Reachmail is not taking advantage of all the features and assistance Reachmail offers.

Vorteile

The software is extremely easy to work with and the staff is fantastic, specifically [SENSITIVE CONTENT HIDDEN].

Nachteile

We are on dedicated IP addresses as we send volume. I would like to see them switch up the IP's and build the extra price, if any, into my fee structure.

Vorteile

It is easy to use and helps me get the monthly newsletter out to the heart patients we visit daily at our local hospital.

Nachteile

None. So far all is good.
why does this box keep reappearing - I am done.

Vorteile

Easy to send out my weekly column to several thousand clients.

Nachteile

Too complicated to figure out how to use the templates to upgrade the look of my weekly column.

Vorteile

simple to use, and great customer service catered to your needs.

Nachteile

when you add the list, hope there is a way to upload them at once. I have to upload each list file individually and it takes a lot of time for me.

Vorteile

I love the Message builder! Makes it easy to build emails... though I do wish their were easier customization options (changing size of photos, dragging them around, etc.)

Nachteile

I think the list management could be improved. It seems as though there should be easier ways to send or exclude certain domains, soft bounces, etc.

Vorteile

I like that I can easily send mass emails keeping our membership and donors apprised of what is happening at our senior center. I also like that I can construct my emails and schedule to send them at a later date. The customer service is always very helpful and courteous as well.

Nachteile

I do not like the pre loaded templates. I feel they could be more user friendly especially when putting in pictures. Unfortunately, pictures cannot be made into custom sizes with the templates.

In Betracht gezogene Alternativen

Vorteile

Reachmail is not as well know as some of the others such as constant contact and mailchimp but they are easy to use, great support and free (depending on list size)!

Nachteile

Although I've never asked, I don't believe you can set up a template. However, I don't use this functionality as I always code HTML.

Vorteile

I am the registrar for a cycling event in Virginia called the Tour de Chesapeake. We have grown in numbers and interest to the point, I needed an email service. After much research, I decided to go with Reachmail. I have never regretted my decision. The website is very intuitive and requires very little tutorials or training - they are available if needed but it's likely you won't even need them. Over the years, I've had 2 occasions when I needed to ask a question and sent an email. The responses were swift and very helpful - like over and above my expectations. I highly and enthusiastically recommend Reachmail.

Nachteile

Sincerely, I have not had a problem that hasn't been addressed by very efficient Reachmail staff.

Vorteile

The templates are great and ease of use of the entire software is awesome.

Nachteile

Some of the templates can be difficult to use. I think simplicity could be improved.

In Betracht gezogene Alternativen

Warum ReachMail gewählt wurde

Gründe für den Wechsel zu ReachMail

Vorteile

I can reach a lot of my clients quickly without worrying about my system crashing. The merge feature gives my email blast a personal touch to each and every client. Reachmail also allows me to see who did what with my email.

Nachteile

Understanding the stats. Need more training in that area.

Vorteile

Easy to use. I like how we can put variables in the template.

Nachteile

I would like to see more new features in the platform.

Vorteile

Ease of use is great. Amazing customer service.

Nachteile

Some features can be a little wonky. Overall I am happy with the service.

Vorteile

Has all the features and capabilities an email platform needs. Also, great customer service. Very responsive and always there to help.

Nachteile

Inconsistency of delivery to major ISPs

Vorteile

I like the ease of use and support that ReachMail provides. I publish monthly and timely newsletters to our membership of over 1500 members. I like the templates offered, or I can create a basic newsletter to meet my needs.

The software is easy to use and provides all the tools I need to be sucessful.

Nachteile

There is a learning curve, but there are tutorials and online or phone support. After sending my first few newsletters it was easy to navigate my way around.

Vorteile

Ease of use, great dashboard and data snap shot of mailing results. Bullet proof data retention. Super tech support, very eager to help and maximize use of the program. Love the educational module.

Nachteile

Ensuring fonts are consistent in document.

In Betracht gezogene Alternativen

Warum ReachMail gewählt wurde

Gründe für den Wechsel zu ReachMail

Vorteile

The detailed and complete reports on campaigns.

Nachteile

I wish the templates were more intuitive like WORD.

Vorteile

user friendliness
higher Email and List capacity
lower price

Nachteile

Email Opens rate is relative low (only 13% - 16%).
Company Name of my Reachmail account cannot be changed.

Vorteile

Customer support is excellent. I got immediate help when I had a problem with my ISP. Reachmail staff were quick, courteous and professional.

Nachteile

I’m planning on implementing HubSpot and I understand Reachmail doesn’t integrate with HubSpot.

Vorteile

I am able to customize templates to my own discretion it makes it easier to design things that are brand specific

Nachteile

Not exactly the easiest to learn however it is a useful tool to help integrate you into other areas of public relations and marketing

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ReachMail

Vorteile

Software was easy to use and the price is right, but in this case, it's certainly a matter of getting what you pay for.

Nachteile

My campaign email was never sent; it just sat in the queue for five days. Since it was part of a stacked book promo, my sales and rank took a hit. I emailed support but received no response even though I waited five days. Fortunately, I only used a small segment of my list for a test run. Unsubscribe link is right at the top of the email so that's the first link the subscriber sees, and there's no way to change that.

Vorteile

easy to use and value for money
also usefull with the "free option"

Nachteile

problem with the intergration of the Greek letters when sharing the post to social media

Vorteile

I like Reach Mails customer service. They are always available to give you some help and their lists tools are very helpful when updating.

Nachteile

Reach Mail is updating their layout tools so it takes a bit more time to create email blast.

Vorteile

This software is rich in features and the online support is fantastic. I periodically send email messages to a large number of contacts. It has a comprehensaive report on bad email addresses. It also allows me to have an inexpensive one month contract when I do send emails to many recipients.

Nachteile

The system is challenging to use when I only use it periodically to send blasts.

Vorteile

easy to use, excellent quality, it does exactly what we want each & every time.

Nachteile

we couldn't find anything that we didn't like.

Vorteile

Ease of use
Import tools
Scheduling
Personalized email blasts with name and company

Nachteile

I have not found anything I don't like, it takes a little time to get used to, but is worthy.

Vorteile

I like the cost of the plans you can start for free and build from there.

Nachteile

I would like to see a landing page builder.

Vorteile

Love the price, the ease of use, the website support, the ability to format things for our particular business.

Nachteile

Occasionally I get hung up with the html and templates. I'm either not smart enough, or I know just enough to get myself into a box.

Vorteile

Very easy to use and a great value. Like the ability to link in the social media posts with the campaign.

Nachteile

The scaling/cost of email lists is incorrect - it count duplicates as part of the total number and costs more monthly. Also, not sure how to best manage the consolidation as I pull emails for different lists, e.g., california coaches, scouts, etc. which may have the same email.

Vorteile

I love the new ease of creating templates and eblast from the blocks, gallery, etc.

Nachteile

I wish it was easier to manipulate image sizes.

Vorteile

I like the ability to change up the look of my emails easily and update easily.

Nachteile

It's sometimes difficult to move text around easily or justify. The biggest con is not being able to have customer service on the weekends.

Vorteile

There are shortcuts to producing newsletters like using the duplicate button if just want to just change some content for a new email. Just need to call them with any questions and support is extremely competent and friendly.

Nachteile

Nothing just need to spend a little time to learn

Vorteile

ReachMail is extremely easy to use, we are able to produce professional, quality email for our marketing campaigns.

Nachteile

Like all software, updates cause a bit of discomfort when first introduced.

Vorteile

I use ReachMail several times a month and send thousands of emails. Never got a problem.

Nachteile

The software editor can be improved although is is not bad.