Dameware Erfahrungen

Vorteile

Its ease of use, scalability and powerful functionality

Nachteile

Integration with third party Service Desk software as well as remote platforms supported is limited.

Vorteile

No installation on computers before the first connection or administrative action.

Nachteile

More RMM fonctions like softaware installation or windows update?

In Betracht gezogene Alternativen

UltraVNC und AnyDesk

Gründe für den Wechsel zu Dameware

No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested.

Vorteile

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Nachteile

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Vorteile

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Nachteile

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Vorteile

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Nachteile

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Vorteile

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Nachteile

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Vorteile

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Nachteile

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Vorteile

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Nachteile

Screen resolutions between machines can make support interesting.

Vorteile

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Nachteile

Eat to set up the agent and. To integrate it with the machines deployment.

Vorteile

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Nachteile

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Vorteile

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Nachteile

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Vorteile

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Nachteile

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Vorteile

A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.

Nachteile

Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.

Vorteile

I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

Vorteile

We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Nachteile

I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Vorteile

Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator.

The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing.

Smart Card authentication is a much needed feature! Thanks for the addition.

Nachteile

Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

Vorteile

Dameware is really easy to use and to understand.

Nachteile

It is not really intuitive to save pc hosts to which I usually connect.

Vorteile

The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Nachteile

The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.

Vorteile

Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

Nachteile

The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Vorteile

That is uses a different protocol than RDP, which provides more features. I am able to get information about the computer I am connected to. The best feature that it passes Smart Card credentials to the remote computer.

Nachteile

Since most companies are using two factor authentication, it would be useful if Dameware Central Server would allow that instead of requiring an account and password for the LDAP query to allow users to use the software

Vorteile

Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean.

Nachteile

I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's.

Vorteile

Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine.

Nachteile

Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software.

Vorteile

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Nachteile

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Vorteile

I have used Dameware for over 10 years, and I love that I can remote into a PC an monitor a live session to see what issues my agents are seeing. I also love that I can kill the remote keyboard to keep someone from messing up my remote session.

Nachteile

Dameware occasionally will connect to the wrong PC if there is a DNS conflict. This isn't a major issue because it does give you a warning, but I have still booted the wrong user occasionally because I wasn't paying attention.

Vorteile

It can push the client to the target machine even when it is unattended and logged off. Unlike RDP the screen is shared with the user so that help and support can be provided.

Nachteile

The mirror driver has interfered with video drivers in some cases. Also when connecting to a client with a screen resolution much higher than mine I have to scroll like crazy to get around their screen. I recommend screen scaling to fix this.