Cloudbeds

Vorteile

Es war ok - es funktioniert für manche Leute.

Nachteile

Nicht flexibel genug - linked listings gehen nicht, zB

Vorteile

It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Nachteile

nothing really... it meets all our needs and then some!

Vorteile

Enables integration to Quickbooks, very good support team

Nachteile

no reservation with click and drag, some features are complicated

Vorteile

Customer service was great when I signed up and it was great for about a year.

Nachteile

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

In Betracht gezogene Alternativen

Lodgify

Gründe für den Wechsel zu Cloudbeds

Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared.

Vorteile

It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard.

Nachteile

The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Vorteile

There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Nachteile

I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Vorteile

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Nachteile

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

In Betracht gezogene Alternativen

RMS Cloud und Little Hotelier

Warum Cloudbeds gewählt wurde

Let's hope they offer support to their customers

Zuvor genutzte Software

Little Hotelier

Gründe für den Wechsel zu Cloudbeds

Because the sales rep was amazingly supportive in 2020. Since left the company.

Vorteile

They have a turnkey solution, although many other PMS providers have it as well.

Nachteile

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

Nachteile

As if the lackluster communication wasn't enough, their decision to cancel our contract without any reasonable explanation was a slap in the face. We invested both time and money into this arrangement, only to be left high and dry. It's as if they have no regard for their customers' investments or the agreements they make.

Vorteile

Ease of use and integrations with OTAs. Rapid rate of feature udates.

Nachteile

It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

In Betracht gezogene Alternativen

Preno

Vorteile

Many features making it a ver integrated system

Nachteile

Support area has been good but not the follow up that other areas like Compliance do

Vorteile

Google Hotels Integration was the primary reason for the move.

Nachteile

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.

The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.

There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.

As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.

I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.

There is some very basic pricing manipulation missing, even with the PIE add-on.

In Betracht gezogene Alternativen

Lodgify

Warum Cloudbeds gewählt wurde

We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Zuvor genutzte Software

Lodgify

Gründe für den Wechsel zu Cloudbeds

Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.

Vorteile

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Nachteile

Nothing to like less about it, it's a smooth solution.

Vorteile

Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for!

Nachteile

Nothing to complain about... it's a great PMS.. maybe the price?

Vorteile

Make it easy for us to change price in one place

Nachteile

I think everything is going welland there are no significant obstacles

Vorteile

This software is unbelievably user friendly and has made our property function at a high level. We have every tool necessary under one hood and my team feels comfortable navigating and enhancing the system as new features are announced. Cloudbeds understands how annoying the ecosystem of technology can be for an operator such as us (three independent properties) and has been a true partner helping our growth.

Nachteile

Cloudbeds is formally adding new integration partners to handle very "local" needs we have in Latin America related to government invoicing.

In Betracht gezogene Alternativen

Little Hotelier, SiteMinder und Mews

Vorteile

Nonthig customer support was disappointing

Nachteile

What was promised never delivered and even got charged

Vorteile

I like it that it is a all-in-one software and it's easy to use.

Nachteile

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Vorteile

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Nachteile

Nothing. There is nothing to complain about. It's great!

Vorteile

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Nachteile

Like least in this thing means there are no any software better than this software for hotel management.

Vorteile

Their sales team was friendly and active. I bit and went with the company.

Nachteile

It’s cumbersome, very slow to update and correct problems and customer service is terrible.

Vorteile

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across.

Customer Service we rate at 15/10. It's functionality - it can do everything your property might require.
If are you a small AirBnB owner or managing a big property this is the the best software you can get.

Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors.
We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS.

Thank you CloudBeds.

Nachteile

Nothing to dislike. Everything is perfect.

Vorteile

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Nachteile

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Vorteile

What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales.

Nachteile

The software can improve their mobile site and the currency transactions.

Vorteile

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Nachteile

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

Vorteile

CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too.

Nachteile

Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault.

Vorteile

Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable.

Nachteile

Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà.

Vorteile

When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well

Nachteile

Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever.

Vorteile

Had a lot of different features and functions that were very useful and some simple to use

Nachteile

The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!

Vorteile

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Nachteile

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

Vorteile

El que pueda actualizar fechas y precios en todos los canales de reserva que utilizamos y el bloqueo inmediato cuando existe una venta en alguno de estos canales. Esto facilito nuestra gestíon.

Nachteile

El poder llevar reportes financieros más exactos, dado aún nos duplica datos entre los que están reservas canceladas o bien no refleja algunas como los no show. Adicional el soporte técnico no es en tiempo real en el chat.

Vorteile

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Nachteile

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Vorteile

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Nachteile

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Vorteile

They are not reputable and allow others to transfer your account with authorizing

Nachteile

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

In Betracht gezogene Alternativen

Guesty Lite

Gründe für den Wechsel zu Cloudbeds

Referrals

Vorteile

Multi channel integration options are pretty good.

Nachteile

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

In Betracht gezogene Alternativen

Hostfully Property Management Platform und Lodgify

Vorteile

The system is easy to use. Consistently adding new features like Whistle and price point.

Nachteile

Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.

Vorteile

No tengo elección, no encuentro ventaja alguna

Nachteile

experiencia de usuario perversa
Mal sistemas de pago, toca manual
Entorpece el proceso en ves de facilitar

Vorteile

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Nachteile

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Vorteile

Cloudbeds est un très bon logiciel qui me permet de faire des réservations à distance et tout faire sans déplacement. C'est un bon logiciel.

Nachteile

Je n'ai pas d'inconvénients avec ce logiciel pour le moment.

Vorteile

Services not provided, but Cloudbeds still wanting to charge.

Nachteile

The sales person was great. Everything down hill afterward.

Vorteile

On the surface their reports look modern, but when actually using their reporting it is limited.

Nachteile

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

Vorteile

Overview and control of channels and many functions

Nachteile

Not overviewing the actual customer price.

Vorteile

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Nachteile

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Vorteile

Its not a complicated system, and rather easy to use.

Nachteile

The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?

Vorteile

La configuración del Software fue muy fácil, así como realizar reservas, cobros . . . fue muy rápida las integraciones con otros canales de reservas, tiene variedad de opciones para cobros. . .

Nachteile

1.- Valdría la pena que el sistema tenga una opción como un check box con las tarifas de promociones que al momento de activar una, tome esa tarifa promocional; con el objetivo de que dicha tarifa se despliegue en la búsqueda de Google (y no la tarifa base)2.- Cuando se active una promoción, serviría muchísimo que lo envie de forma automática al segmento de usuarios que estan buscando alojamientos. 3.- La Appl Mobile estaria genial!

Vorteile

La conectividad con otros software para la administracion de mi cafeteria, excelente administrador de canales y PMS.

Nachteile

La falta de una aplicacion para mi celular. El tener opciones de mostrar el calendario.

Vorteile

The product is generating bookings which is the main goal.

Nachteile

Poor customer service. I am trying to open and manage a new hotel. We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com. This is causing guest cancelations and frustration. However, I can't get any personal help from Cloudbeds. I am simply referred to their training library which does not address my specific problems.

Vorteile

Tiene buena imagen, es fácil conectarse en remoto, algunas funciones son sencillas, pero pocas.

Nachteile

No hay soporte telefónico, solo por email, en la implementación tienen largas demoras para contestar. No tienen informes financieros adaptados a España. Todo se demora mucho en resolver dudas. No se conectan las OTAS con booking con varias propiedades. Hay que tener una cuenta por cada propiedad. Falta soporte y atención al cliente. Faltan muchas funciones básicas e importantes para un hotel.

Vorteile

Integrations, online booking Chanel manager

Nachteile

The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot.

In Betracht gezogene Alternativen

Mews

Warum Cloudbeds gewählt wurde

Eviivo was more suited to the B&B market rather than the hotel market where we had grown to become. Cloudbeds was a cloud based system with great integrations into other software providers, and seemed to fit the bill perfectly, and I could if it solved the little ongoing issues.

Zuvor genutzte Software

eviivo

Gründe für den Wechsel zu Cloudbeds

Mews was to new to the marketplace, but had great potential.

Vorteile

La simplicidad a usarlo, gérier reservas y el calendario

Nachteile

Hace mas de 1 ano y medio que el hotel fue comprado por un nuevo dueno y teniamos que cambiar el dueno de la cuenta de Cloudbeds tambien. Hace quasi 3 meses que estamos conversando con Cloudbeds para ese cambio, que ya enviemos todos los documentos necesarios y al fin todavia no tenemos response. La asistencia online se cierra si no responde al agente de suporte despues de 30 segundos maximum, asi que tiene que re explicar todo y hacer de nuevo el processo con el proximo agente de suporte. Muy mal