4,4
Gesamtbewertung
Bewertungen

4,4
Gesamtbewertung
Bewertungen

Über Cloudbeds

Cloudbeds ist eine cloudbasierte Hotelverwaltungslösung, die sich für kleine bis mittelgroße Hotels, Ferienwohnungen, Hostels und Frühstückspensionen eignet. Zu den wichtigsten Funktionen gehören Front-Office-Management, zentrale Reservierungen, Housekeeping-Management, Online-Buchungsmaschine, CRM, Business Intelligence und Einzelhandelsverkaufspunkte.

Cloudbeds kann Reservierungen über eine Reihe von Kanälen empfangen, darunter Online-Reisebüros wie Booking.com und Expedia, Facebook, eine Online-Buchungsmaschine, oder von Laufkundschaft. Die Lösung bietet einen Drag-and-drop-Kalender aller Zimmer und Reservierungen und die Nutzer können sehen, wer eine Reservierung geändert, storniert, erstellt, verschoben oder angepasst hat.

Inventar kann von der Lösung aus automatisch mit Buchungsmaschinen, Online-Reisebüros und anderen Online-Marktplätzen synchronisiert werden. Die Lösung bietet Unterstützung für mehrere Sprachen und Währungen. Nutzer können Steuern, Gebühren und Richtlinien pro Zimmer, pro Artikel oder basierend auf einer nutzerdefinierten Kombination festlegen.

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Cloudbeds Preis

Cloudbeds bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Cloudbeds ist ab 100,00 $/Monat verfügbar.

Startpreis:
100,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

Alternativen für Cloudbeds

Cloudbeds Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,1
Funktionalität
4,2
Bedienkomfort
4,3
Kundenbetreuung
4,1
5 von 323 Bewertungen Alle Bewertungen anzeigen
Douglas
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 26.8.2020

Zeitverschwendung

DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.

Vorteile

Es war ok - es funktioniert für manche Leute.

Nachteile

Nicht flexibel genug - linked listings gehen nicht, zB

Antwort von Cloudbeds

Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at [email protected] and reference this review if you would like to discuss further. Thank you again for providing your feedback.

Beantwortet am 31.8.2020
Sidath
Sidath
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.3.2021

Easy to use and cost effective property management system with a great list of features.

I am very happy with the software

Vorteile

Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.

Nachteile

Easy to use and cost-effective invoicing solution with a great list of features.

Antwort von Cloudbeds

We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at [email protected]. We are looking forward to your input!

Beantwortet am 19.4.2022
Larry
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 27.6.2022

Choosing Cloudbeds as the HMS to migrate from our old HMS

I think i have already given that in my first feedback.

Vorteile

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.

The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.

The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.

Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.

Nachteile

Like any software or application, there are always ways and functions to improve.

I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.

There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.

The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Antwort von Cloudbeds

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things.

Cheers to more reservations and happier guests!

Beantwortet am 13.7.2022
Brian
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
2

3
Bewertet am 12.2.2024

Issues hidden beneath the surface.

In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.

Vorteile

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Nachteile

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Antwort von Cloudbeds

Hi Brian,

Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Beantwortet am 14.2.2024
Rick
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 9.4.2022

If you can get past deployment you will like the software.

Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.

Vorteile

Google Hotels Integration was the primary reason for the move.

Nachteile

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.

The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.

There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.

As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.

I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.

There is some very basic pricing manipulation missing, even with the PIE add-on.

In Betracht gezogene Alternativen

Lodgify

Warum Cloudbeds gewählt wurde

We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Zuvor genutzte Software

Lodgify

Gründe für den Wechsel zu Cloudbeds

Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds.

We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.

Beantwortet am 23.4.2022

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