Little Hotelier

4,0
Gesamtbewertung
Bewertungen

4,0
Gesamtbewertung
Bewertungen
Zum Anbieter

Über Little Hotelier

Little Hotelier ist unsere marktführende All-in-one-Plattform für Ihr Gastgewerbe. Speziell konzepiert für zum Beispiel Pensionen und kleine Hotels mit unter 20 Zimmern, macht die Software es Ihnen leicht, manuelle Prozeduren zu verringern, eine Webseite zu erstellen, Direktbuchungen auf Ihrer Seite zuzulassen, Zahlungen entgegenzunehmen, mehr Gästebuchungen entgegenzunehmen und ultimativ Ihren Umsatz zu steigern. Leicht zu installieren und zu bedienen. Wir sind rund um die Uhr erreichbar.
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Little Hotelier Video
Little Hotelier Software - 1 - Vorschau
Little Hotelier Software - 2 - Vorschau
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Little Hotelier Software - 4 - Vorschau
Little Hotelier Software - 5 - Vorschau

Little Hotelier Preis

Little Hotelier bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Little Hotelier

Little Hotelier Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,9
Funktionalität
3,7
Bedienkomfort
4,1
Kundenbetreuung
3,8
5 von 154 Bewertungen Alle Bewertungen anzeigen
Ben
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 23.6.2023

404. support nicht gefunden

Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.

Vorteile

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Antwort von SiteMinder

Hi Ben,

We are sorry that your experience didn't live up to our usual standard. I want to make things right for you, can you please share with me your details such as email address and property name, so I can get one of our senior support members to contact you as soon as possible? You can drop me an email at [email protected]

Beantwortet am 30.6.2023
Humberto
Humberto
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.8.2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Vorteile

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Antwort von SiteMinder

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Beantwortet am 30.8.2019
Werner
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.2.2020

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Vorteile

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Nachteile

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier.
Too many nonsense emails from the support.

Antwort von SiteMinder

Hi Werner,

Thank you for taking the time to review Little Hotelier, we really appreciate it.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth.

We are always looking for ways to continually improve our users' experience, so we appreciate your feedback.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

Beantwortet am 28.2.2020
sandra
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 13.8.2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. ...

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Vorteile

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Nachteile

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Antwort von SiteMinder

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

Beantwortet am 14.8.2017
Kari
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.3.2021

Overall great product, some multi-language options can be improved.

Vorteile

Great customer service, very customizable, integrates seamlessly with our webpage

Nachteile

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Antwort von SiteMinder

Dear Karl,
We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs.

Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into.
Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl.
Warmest regards, Mei

Beantwortet am 5.4.2021

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