Little Hotelier

4,0
Gesamtbewertung
Bewertungen

4,0
Gesamtbewertung
Bewertungen

Über Little Hotelier

Little Hotelier ist unsere marktführende All-in-one-Plattform für Ihr Gastgewerbe. Speziell konzepiert für zum Beispiel Pensionen und kleine Hotels mit unter 20 Zimmern, macht die Software es Ihnen leicht, manuelle Prozeduren zu verringern, eine Webseite zu erstellen, Direktbuchungen auf Ihrer Seite zuzulassen, Zahlungen entgegenzunehmen, mehr Gästebuchungen entgegenzunehmen und ultimativ Ihren Umsatz zu steigern. Leicht zu installieren und zu bedienen. Wir sind rund um die Uhr erreichbar.
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Little Hotelier Video
Little Hotelier Software - 1 - Vorschau
Little Hotelier Software - 2 - Vorschau
Little Hotelier Software - 3 - Vorschau
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Little Hotelier Software - 5 - Vorschau

Little Hotelier Preis

Little Hotelier bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Little Hotelier

Little Hotelier Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,9
Funktionalität
3,6
Bedienkomfort
4,1
Kundenbetreuung
3,8
5 von 155 Bewertungen Alle Bewertungen anzeigen
Ben
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 23.6.2023

404. support nicht gefunden

Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.

Vorteile

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Antwort von SiteMinder

Hi Ben,

We are sorry that your experience didn't live up to our usual standard. I want to make things right for you, can you please share with me your details such as email address and property name, so I can get one of our senior support members to contact you as soon as possible? You can drop me an email at [email protected]

Beantwortet am 30.6.2023
Humberto
Humberto
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.8.2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Vorteile

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Antwort von SiteMinder

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Beantwortet am 30.8.2019
KL
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
2
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.7.2018

Love the team and staff but functionality is a real issue

Vorteile

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Nachteile

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Marcia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
4
Bedienkomfort
1
Kundenbetreuung
2

3
Bewertet am 22.6.2023

Little Hotelier does not live up to the marketing promises.

I quit using Little Hotelier and went back to ResNexus. THe over all experience was frustrating and the worst software I have ever used.

Vorteile

I liked the ready hover access to info on clients in the Front desk version, as well as the fact that Site-minder came with the cost of the product. Also, the sales person was very helpful, I wish she was the tech-support or training person.

Nachteile

This was too hard to implement correctly, and too error prone. It needed a process "Step one", but that was missing. I set everything up in the Booking Engine first without realizing that the information in the booking engine is only what clients see online, not what is happening on the back end. I ended up deleting hours of work and starting over several times. there are videos and good instructions -- but never does it say -- do this first. Training never told me this. Tech support did, but only after I was integrated with Site-minder (another big project). The entire experience was probably one of the worst experiences I have ever had -- further more, when I wanted to stop using the product I still had to pay for 3 months to fulfill a contract.

Antwort von SiteMinder

Hi Marcia,

We understand the importance of addressing our customers' concerns. We sincerely apologise for any inconvenience you have experienced recently and want to ensure you, we are fully committed to resolving your concerns.

Your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction. We are sorry to see you leave, and if there's anything we can do to make things right for you please don't hesitate to contact me at [email protected] We appreciate your feedback and the opportunity to make Little Hotelier a better place for all hoteliers.

Warm regards,
Ereena R.

Beantwortet am 30.6.2023
Lars
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 21.4.2021

Important even though we are small!

Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier

Vorteile

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

Nachteile

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

Antwort von SiteMinder

Hi Lars,

You are so right! Little Hotelier is completely designed for little properties like yours - we are the one for the small! You'll always find us prioritising your unique needs above all.

It's great to hear that Little Hotelier is really helping your property get time back so you get the efficiencies you need everyday. And yes, our support team are always at the ready to help you 24/7 on chat directly in your product, or on the phone if you prefer to speak to someone.

Thanks once again allowing us to be part of your small business journey! We're so glad you're with us.

Warmest regards,
Jessica

Beantwortet am 26.4.2021

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