Cloudbeds – Bewertungsseite 2

4,4
Gesamtbewertung
Bewertungen

4,4
Gesamtbewertung
Bewertungen

Nutzerbewertungen zu Cloudbeds durchsuchen

327 von 327 Bewertungen
Sortieren nach:
Sam
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.1.2023

Customer Service is the key!

We had experienced some double bookings when we were trying to manage our channels on our own...we have had NONE since employing the Cloudbeds system.

Vorteile

We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct.

Nachteile

We are disappointed that there is not an app for use on our cellphones.

Antwort von Cloudbeds

Hi Sam,
Thanks very much for your valuable feedback. We are thrilled that you are satisfied with our products and services.

We hear you regarding a mobile app, and we have relayed your feedback to our product development team.

Thanks once again for taking the time to submit your review, and we look forward to our continued work together.

Warm regards,
The Cloudbeds Team

Beantwortet am 6.2.2023
Eric
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.1.2023

Best Solution for High-Growth Accomodation Businesses

Vorteile

This software is unbelievably user friendly and has made our property function at a high level. We have every tool necessary under one hood and my team feels comfortable navigating and enhancing the system as new features are announced. Cloudbeds understands how annoying the ecosystem of technology can be for an operator such as us (three independent properties) and has been a true partner helping our growth.

Nachteile

Cloudbeds is formally adding new integration partners to handle very "local" needs we have in Latin America related to government invoicing.

In Betracht gezogene Alternativen

Little Hotelier, SiteMinder und Mews

Antwort von Cloudbeds

Hi Eric,

Thank you for your feedback. We are happy to hear that you are achieving success and growth with our platform! If there is anything we can do to assist you further, please reach out to [email protected].

Warm regards,
The Cloudbeds Team

Beantwortet am 15.2.2023
Richard
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 30.1.2023

Desolation Hotel

ease of use and the chat support...when they answer promptly.

Vorteile

it is very easy to use and simple to train staff on.

Nachteile

Waiting for chat support, can take a long time.

Antwort von Cloudbeds

Dear Richard,
Thank you for taking the time to share your feedback. We are happy to hear that you enjoy the platform's ease of use!

Regarding live chat, we are constantly working on response times and service levels, and your feedback helps us to keep improving. Thank you again for sharing your experience with us.

Kind regards,
The Cloudbeds Team

Beantwortet am 6.2.2023
Bobby
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 30.1.2023

Worst pms channel manger ever

Rubbish

Vorteile

Nonthig customer support was disappointing

Nachteile

What was promised never delivered and even got charged

Antwort von Cloudbeds

Hello Bobby,
Customer satisfaction is important to us, and we appreciate your feedback. Could you please provide more details on the promises that were not delivered and the charges that were incurred?

This information will help us understand and address the issues you faced. Our team is available to assist you in resolving any problems and ensure a positive experience moving forward.

You can contact us at [email protected]. We thank you once again for your feedback and look forward to hearing more of your thoughts.

Warm regards,
The Cloudbeds Team

Beantwortet am 6.2.2023
Panagiotis
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 11.1.2023

Deciding to change prices on their own....

negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.

Vorteile

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

Nachteile

constant bugs. the support instead of helping you out they just send you articles uppon articles

Antwort von Cloudbeds

Dear Panagiotis,

Thank you for taking time to post your review. Your feedback helps us do better.

Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly.

Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022.

Thank you for your feedback, and please do not hesitate to us at [email protected] if any concerns remain.

Beantwortet am 25.1.2023
Larry
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 27.6.2022

Choosing Cloudbeds as the HMS to migrate from our old HMS

I think i have already given that in my first feedback.

Vorteile

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.

The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.

The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.

Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.

Nachteile

Like any software or application, there are always ways and functions to improve.

I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.

There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.

The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Antwort von Cloudbeds

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things.

Cheers to more reservations and happier guests!

Beantwortet am 13.7.2022
Carl
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.6.2022

Cloudbeds, easy to use, very functional.

My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Vorteile

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Nachteile

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

In Betracht gezogene Alternativen

SiteMinder

Gründe für den Wechsel zu Cloudbeds

I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Antwort von Cloudbeds

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs.

With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

Beantwortet am 15.6.2022
Oriana
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.5.2022

We have become loyal clients

I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Vorteile

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere.
The game changer for me is the customer support which is always very very fast with well trained staff.

Nachteile

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Antwort von Cloudbeds

Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come.

With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news!

Beantwortet am 6.6.2022
Corey
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.5.2022

Perfect for our small property

I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally.

Vorteile

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property.

Nachteile

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Antwort von Cloudbeds

Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal.

With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via [email protected] for more information.

Beantwortet am 26.5.2022
Richard
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2022

Happy hotelier finds peace and harmony with Cloudbeds!

Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Vorteile

Very clean and well thought out user interface, and the ever present search bar is my constant best friend.

Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Nachteile

I really have found very little to complain about with this software.
1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status.
2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

In Betracht gezogene Alternativen

Hotelogix, Little Hotelier und innRoad

Warum Cloudbeds gewählt wurde

To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel.

Gründe für den Wechsel zu Cloudbeds

Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome.

Antwort von Cloudbeds

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority.

Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 20.5.2022
Stephen
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.5.2022

CloudBeds is the BEST!!! Hands Down!

Excellent!

Vorteile

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Nachteile

Nothing. There is nothing to complain about. It's great!

Antwort von Cloudbeds

Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via [email protected].

Beantwortet am 21.5.2022
Arturo
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.5.2022

Get your business running in a couple of hours!

Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vorteile

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Nachteile

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Antwort von Cloudbeds

Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations.

With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 13.5.2022
Paulo Ruben
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 28.4.2022

Humilde observación!

Sin duda hay una mejor organización en el trabajo desde que se implementó Cloudbeds al hotel. A facilitado mucho el trabajo y ayudado al desempeño de la propiedad.

Vorteile

Es muy sencillo visualmente, bastante intuitivo y tiene buenas instrucciones para su uso. Muy amplio para abarcar varias facetas, se nota que pensaron en todo lo que abarca el funcionamiento de una propiedad hotelera. Muy cómodo de usar.

Nachteile

Creo que hace falta una pestaña de recepción, donde podamos realizar comentarios, notas y observaciones tanto sobre las reservas como sobre el establecimiento en si, sea para limpieza o mantenimiento, o un sector donde se pueda acceder a estas pestañas: recepción, mantenimiento y limpieza, restaurante. Este acceso solo para los usuarios del programa, ya que seria un manejo interno del equipo de trabajo. Siguiendo este hilo, añadiría una opción de usuario que tenga acceso limitado al calendario de clbds para el equipo de limpieza, o bien, una grilla o calendario distinto donde puedan ver las habitaciones y poder realizar comentarios sin que afecte a las reservas que se visualizan en el calendario que se utiliza en recepción. Mejoraría la pre visualización de las notas de las reservas, a veces presentan un pequeño error que no te permite leerlas por completo y te obliga a entrar a detalles de la reserva para poder verlas.

Antwort von Cloudbeds

Thank you so much for taking the time to leave u a fantastic review. We are thrilled to hear that your property is benefitting from a centralized platform.

We truly appreciate such detailed feedback which helps us understand what our customer needs in line with the improvements that can be implemented to further enhance our system. If you would like, we are more than happy to connect with you over a direct conversation in reference to this review. Please feel free to reach out to us via [email protected].

Beantwortet am 14.5.2022
Rick
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 9.4.2022

If you can get past deployment you will like the software.

Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.

Vorteile

Google Hotels Integration was the primary reason for the move.

Nachteile

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.

The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.

There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.

As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.

I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.

There is some very basic pricing manipulation missing, even with the PIE add-on.

In Betracht gezogene Alternativen

Lodgify

Warum Cloudbeds gewählt wurde

We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Zuvor genutzte Software

Lodgify

Gründe für den Wechsel zu Cloudbeds

Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds.

We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.

Beantwortet am 23.4.2022
Oscar
Oscar
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 25.7.2021

Cloudbeds, everything you need for your Hotel

I have been using this app for a while now and i can say that it works perfect for a correct administration and management for your different areas of your hotel, it’s easy to use and more importantly, nowadays we need to do everything via remotely.

Vorteile

I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel.

Nachteile

There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software.

Antwort von Cloudbeds

Thank you for leaving us such an awesome review; we truly appreciate your feedback. Thank you for also being a loyal customer of Cloudbeds! We are happy to hear that Cloudbeds has helped you run your hotel well and that you have seen the value that it brings! You are correct to say that we do not have a built-in accounting system, however, we have our Marketplace feature that allows you to connect to third-party apps that covers multiple functions such as accounting. Please feel free to let us know if you are interested in more information about the feature and our partners!

Beantwortet am 19.4.2022
Tommy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.5.2021

Great partnership!

The customer service of Cloudbeds is the cherry on the cake!
There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager.
Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems.

Vorteile

The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly.
The reporting is easy to read and understand.
The interface of the booking calendar is extremely straight forward and easy to use.
Training with our staff and new coming staff go very fast.
It is possible to have an external daily backup of your data on your server.
There are several extra integration apps available to connect to the system like POS systems etc.
It is very easy to move around bookings in the calendar instantly.

Nachteile

Maybe a mobile app would be nice to have, however I understand they are currently working on that.

Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

Antwort von Cloudbeds

We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at [email protected] if you need any other assistance.

Beantwortet am 19.4.2022
Lara
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.3.2021

Great reservation system for a small hotel

Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!

Vorteile

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.

Nachteile

There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

In Betracht gezogene Alternativen

ReservationKey und Little Hotelier

Gründe für den Wechsel zu Cloudbeds

I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment.

Antwort von Cloudbeds

We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at [email protected] if you need any other assistance.

Beantwortet am 19.4.2022
SUE
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
2

1
Bewertet am 20.2.2020

Front end is ok but back-end is far from acceptable

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.

The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Vorteile

I like it that it is a all-in-one software and it's easy to use.

Nachteile

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Antwort von Cloudbeds

Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email [email protected] and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

Beantwortet am 27.5.2020
Mahesh
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.8.2022

Best Channel Management.

Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.

Vorteile

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Nachteile

Like least in this thing means there are no any software better than this software for hotel management.

Antwort von Cloudbeds

Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business.

Cheers to more reservations and happier guests!

Beantwortet am 12.9.2022
Henry
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 31.12.2022

Could be great

It was great at first but when bugs appeared after a major software update they failed us.

Vorteile

There are a lot of great features for managing your property like a hotel.

Nachteile

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups. This is not easy to tailor towards a small resort with different events, retreats and room nights booked across other channels.

Antwort von Cloudbeds

Hello Henry,

Customer satisfaction plays an important role within our business and we appreciate your feedback on the service provided.

At Cloudbeds, we're constantly working on improvements to our platform and the services we provide to ensure we can cater to the needs of all properties and their users, regardless of size or any other particularities. Our team is focused on delivering a world-class system and our ultimate goal is to satisfy all of our customers' needs and expectations.

We'd also be happy to provide you with more training or any further assistance on understanding the system and setting it up to its full potential according to your property's needs. You can contact us at [email protected].

We thank you once again for your feedback and look forward to hearing more of your thoughts.

Beantwortet am 25.1.2023
Daniel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 31.8.2022

There are much better options.

It was a poor experience and we will be going back to what we used previously. It’s curious, but in the last year I’ve meet several other property owners that all had similar experiences and had left cloudbeds.

Vorteile

Their sales team was friendly and active. I bit and went with the company.

Nachteile

It’s cumbersome, very slow to update and correct problems and customer service is terrible.

Antwort von Cloudbeds

Hi Daniel,

Thanks for your feedback. We are sorry that your experience with us was not to your expectations.

If you could kindly share further details on any issues you had with our platform, this information will help us understand and address the issues you faced.

You can contact us at [email protected]. We look forward to hearing more of your thoughts.

Warm regards,
The Cloudbeds Team

Beantwortet am 7.2.2023
Jessica
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2019

Great All in One Solution - PMS + Channel Manager + Booking Engine

Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Vorteile

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Nachteile

Not available in German language.
We would love to work with a Mobile App.
No Accounting integration - we have to export all the data and upload it into our accounting software.

In Betracht gezogene Alternativen

Clock PMS und Mews

Warum Cloudbeds gewählt wurde

Software was too slow and channel manager DIRS21 created overbookings. Support was limited and not very good.

Gründe für den Wechsel zu Cloudbeds

The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it.

Antwort von Cloudbeds

Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it!

Beantwortet am 22.4.2022
Isabel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 21.2.2022

Um início difícil, agora a melhorar

Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem que nos causaram imensos transtornos e perda de tempo de contacto com booking, expedia e cloudbeds para entender o que se estava a passar. Continuamos com problemas de sincronização da tarifa da HotelBeds desde Novembro, temos de alterar manualmente o preço da reserva para coincidir com o cartão a ser cobrado. Tive dois meses sem acesso a faturas , e tive que insistir imenso para que a situação ficasse resolvida. Tenho de aceder quase todos os dias aos documentos fiscais, portanto isto causou-me imenso transtorno. De resto , ultimamente os problemas que tenho tido têm sido praticamente todos resolvidos rapidamente pelo suporte que faz o melhor que pode (por vezes acho que podiam ser mais proativos).

Vorteile

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

Nachteile

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Antwort von Cloudbeds

Thank you for taking the time to leave us an amazing review. We are glad to hear that you are enjoying some of the core features of Cloudbeds.

We truly appreciate your feedback regarding the channel manager - and if you haven't already, please reach out to us via [email protected] referencing this review so we can better understand your request.

Beantwortet am 25.4.2022
Pawel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.5.2022

Best Software to manage your property in hospitality.

Vorteile

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across.

Customer Service we rate at 15/10. It's functionality - it can do everything your property might require.
If are you a small AirBnB owner or managing a big property this is the the best software you can get.

Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors.
We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS.

Thank you CloudBeds.

Nachteile

Nothing to dislike. Everything is perfect.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come.

Cheers to more reservations and happier guests!

Beantwortet am 13.5.2022
Baris
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.11.2020

Easy to use PMS with great booking channel manager

Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.

Vorteile

Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Nachteile

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

In Betracht gezogene Alternativen

Clock PMS

Warum Cloudbeds gewählt wurde

Cloudbeds has a better pricing plan and number of OTA integrations, number of currencies and languages it supports is much more extensive then AxisRooms that's why we swithed to Cloudbeds from AxisRooms.

Gründe für den Wechsel zu Cloudbeds

Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process.

Antwort von Cloudbeds

Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!

Beantwortet am 25.11.2020
Justin
Justin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 12.8.2018

Great at some things, missing many

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed.

They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Vorteile

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Nachteile

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Alfredo
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2019

The comfort of a hotel and the adventure of a camping

We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Vorteile

Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

Nachteile

We would love to see more integrations in the future.
A mobile App would be amazing.

In Betracht gezogene Alternativen

Clock PMS und Mews

Warum Cloudbeds gewählt wurde

Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly.

Gründe für den Wechsel zu Cloudbeds

Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it.

Antwort von Cloudbeds

Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at [email protected] know if you need any other assistance.

Beantwortet am 22.4.2022
Fabio
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 19.1.2023

Bom/poderia ser melhor

Vorteile

Ele vai gerenciar muito bem a suas reservas

Nachteile

Porem a questão de pagamento e descontos não funciona. E se precisar de ajuste de preços voces tem que pagar.

Antwort von Cloudbeds

Dear Fabio,

Thank you for very much for your review, and we appreciate your feedback. We are sorry that your Cloudbeds experience did not meet expectations. Could you please reach out to us at [email protected] and reference this review? We would be glad to discuss further and find the best solution for you.

Beantwortet am 3.2.2023
Alejandra
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.6.2022

The best software in the market!

The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe.

Vorteile

What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales.

Nachteile

The software can improve their mobile site and the currency transactions.

Antwort von Cloudbeds

Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business.

We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news.

Beantwortet am 16.7.2022
Steve
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.10.2019

Cloudbeds has given my hotel a new life.

Our goal when switching to Cloudbeds was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased.

My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue.

The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it.

Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner.

Vorteile

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Nachteile

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Antwort von Cloudbeds

Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you and your staffs enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Cheers to more reservations and happier guests!

Beantwortet am 22.4.2022
Andrea
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
1
Kundenbetreuung
1

3
Bewertet am 19.4.2022

Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product

Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works.

Vorteile

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Nachteile

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.

Beantwortet am 23.4.2022
Jeevan
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.11.2022

cloud beds

Vorteile

My most like about this software cloudbeds is its very secure and user friendly Channel Analytics is very helpful

Nachteile

my most dislike about this software nothing . just need some new updates

Antwort von Cloudbeds

Hi Jeevan,
Thank you for taking the time to share your feedback. We are happy to hear that you are satisfied with all that Cloudbeds has to offer.
We are here to assist if you have any questions!
Warm regards,
The Cloudbeds Team

Beantwortet am 7.2.2023
Patompob
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.11.2021

How CB change the game.

Game changer, Tide turn

Vorteile

CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too.

Nachteile

Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you enhance your business with a centralized platform. Your feedbacks are also helpful as it helps us grow by listening to our valued customers. We look forward to providing you with the best service for many more years to come.
Cheers to more reservations and happier guests!

Beantwortet am 25.4.2022
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2022

Leading PMS globally

Very good so far

Vorteile

Integrations and flexibility
Reliable software and great support team

Nachteile

pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening

Antwort von Cloudbeds

Thank you for your amazing review, we are thrilled to hear that the integrations and support efforts lead to a smooth journey with the Cloudbeds system. We look forward to continually improving the platform and our services, and we appreciate your feedback regarding pricing. If you would like to discuss this further, please don't hesitate to reach out to us via [email protected].

Beantwortet am 26.5.2022
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 29.9.2021

Versatile all in One PMS

The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Vorteile

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Nachteile

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

In Betracht gezogene Alternativen

WebRezPro

Gründe für den Wechsel zu Cloudbeds

The flexibility of used and its cloud-based nature. Numerous integration possibilities.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

Beantwortet am 25.4.2022
Pedro
Pedro
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 16.5.2022

Great sales peach, but not for a property management company

A total waste of time. The only useful time was to actually review this company and help future clients to avoid Cloudbeds at all costs.

Vorteile

It´s very intuitive and has a lot of functionalities.

Nachteile

Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team.

In Betracht gezogene Alternativen

Hostfully Property Management Platform und Guesty

Antwort von Cloudbeds

We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via [email protected] referencing this review and we will do our best to address the issues.

Beantwortet am 19.5.2022
Alex
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2022

Happy with cloudbeds since we started 8 years ago

We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.

Vorteile

Easy to use and the connetion provide with defferent booking channel

Nachteile

I really like everything maybe the price for the othere service integration

In Betracht gezogene Alternativen

SiteMinder

Gründe für den Wechsel zu Cloudbeds

Beacause of the frondesk management, which is easy for everyone to work with.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests!

Beantwortet am 25.4.2022
Maria Eugenia
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.6.2022

highly recommended

Nice and human.

Vorteile

Is very intuitive and safe for the owners

Nachteile

All the features should be included. Should have an app for ios and android.

Antwort von Cloudbeds

Thank you for an amazing review, Maria. We are thrilled to hear that our system is creating positive values for your business. We are always listening to our customers and are aware of the usefulness of a dedicated mobile app. Once we have more updates on this matter, we will be sure to communicate with you!

Cheers to more reservations and happier guests!

Beantwortet am 6.7.2022
Yoselin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.6.2022

Incredible software for the world of hotel reservations.

Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.
The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read.
The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,

Translated with www.DeepL.com/Translator (free version)

Vorteile

The best software we have found has worked for the organization of our reservations.
Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

Nachteile

The only thing I don't like is that it is not compatible with older versions of ios and android.

Antwort von Cloudbeds

Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business.

You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via [email protected].

Beantwortet am 16.7.2022
Felix
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.10.2019

The easy to use PMS

Cloudbeds increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy. Our entire staff is very thankful that they save a lot of time with our new PMS. All in all very happy we took the decision to change to an All in One Solution.

Vorteile

- East to learn
- Very intuitive
- Quick on boarding
- Great Channel Manager
- Excellent support

Nachteile

- Not available in German Language
- No Accounting integration
- Invoicing format is not customizable

In Betracht gezogene Alternativen

ibelsa.rooms und Clock PMS

Warum Cloudbeds gewählt wurde

- No 24/7 Support - More Expensive - Old Software with no updates - We had 3 separate solutions PMS , Channel Manager and Booking EngineN, sometimes they didn’t communicate well and we had overbookings or errors in the system.

Gründe für den Wechsel zu Cloudbeds

The sales team did a great job - they took us by the hand and showed us exactly how to plan our strategy. We were impressed by their industry knowledge and it made our decision very easy. No pressure and excellent on boarding.

Antwort von Cloudbeds

Thank you for taking the time to write us this review. We are delighted to hear about the great impact it has brought to your business, and that it also promotes efficiency in your workplace.
We have now launched our system in German, French, and Italian and I am sure you will love it! Regarding the integration with Accounting apps, we do partner with several Accounting apps such as Quickbooks, Xero, and a few others. If you need further assistance with integrations, please reach out to us via [email protected].

Beantwortet am 22.4.2022
Ana
Ana
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.2.2017

Great PMS and always improving

I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Vorteile

Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Nachteile

Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

Laura
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 1.1.2020

Nice features and pricing, but needs better support.

Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. Cloudbeds is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money.

Vorteile

Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.

Nachteile

We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.

Antwort von Cloudbeds

Thank you for this review, Laura. We are glad that the product is delivering value, and we are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.

Beantwortet am 27.5.2020
Engin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 16.10.2022

They did not give what they offer- Misleading staff and ads

Very bad. I wouldnt recommend it to noone. There plenty of better options. Also sometimes connection cuts with booking so it doesnt send the price change.

Vorteile

Nothing is good. We did not like anything.

Nachteile

We wanted to use this softare to manage our small hostel with 28 beds.

We talked about the features that we will have with the plan that we were buying on the phone before buying.

They told us we will have 3 apps for free and shared inventory funcion is included.

After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free.

So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium plan all included.

We wanted to cancel the membership, but look what they say, we can cancel but we do not refund.
So you cancel but take the money. Interesting. I never had this kind of issue in nowhere.

We are using just to save our money then we will cancel it for sure.

Antwort von Cloudbeds

Hi Engin,

We appreciate your feedback, and we apologize for any frustration you may have experienced. Thank you for speaking with a member of our hospitality Consultant Team to resolve this issue.

If you need additional assistance, please reach out to the team at [email protected]

Warm regards,
The Cloudbeds Team

Beantwortet am 9.2.2023
Shalinka
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.9.2021

Great Support

Vorteile

As a customer for over 2 years, I have never been disappointed and here are a couple of reasons why.

Customer support is efficient and understanding
There are never any bugs or issues
Easy to access on any device
Easy to use

it's easy to recommend.

Nachteile

It would be great if there was more room to customize rates and offers so as to link them to the website. apart from the Rack rates

Antwort von Cloudbeds

Thank you for your trust and support in Cloudbeds and for giving us such a nice review; we truly appreciate your comments and feedback. We look forward to working with you more in the future. In reference to your review, it is possible to create rate plans and packages that will be pushed to your website. If you wish to be assisted on how to get this done, please don't hesitate to write us an email at [email protected] and we'll be more than glad to assist you. Cheers to more reservations and happier guests!

Beantwortet am 19.4.2022
Linh
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.8.2021

Awesome software for hotel management

Overall, I'm happy to stay with you guys but looking forward to new functions and features in the future! Especially for accounting in the software

Vorteile

The room rate is linked with OTAs, the calendar view is awesome, easy to follow, and keeps track of all reservations. You guys help me out by cutting down all unnecessary positions in our business

Nachteile

API is not really clear between Cloudbeds and Booking. For eg, we want to set up different prices for a different numbers of people in a room, 2 people at different rates with 3 people, 4 people and so on. But it is hard to figure it out.

Antwort von Cloudbeds

Thank you for leaving us a wonderful review, we very much appreciate it! We are happy that you love the calendar view and that we are helping you cut down costs! We will be bringing more new and exciting features which we are sure you will also love! Also, we do apologize that at the moment, extra guest pricing on OTAs is not linked with Cloudbeds, which means that you will have to set it up on the OTA itself. However, this could change in the future and we will surely keep you up to date on any new developments in the software and API!

Beantwortet am 19.4.2022
Dexter
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 10.4.2022

User friendly and great support

I feel that for a small scale hotel or a place that is not looking to modernize fully cloud beds provides enough features to help you get a foothold and have an over view of your Property. It helps a lot the learn the basics and is easy to work with everything that is provided. However this comes with a draw back at a certain moment you want to grow and would need features that is not provided in cloudbeds.

Vorteile

I like how easy it Is to quickly understand and be able to work with the system.
The features are straight forward and everything is self explanatory.

Nachteile

There are limited features available which can hinder your company. At a certain point you want to become more automated than what CLoudbeds can deliver on.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are happy to hear about the user-friendliness of Cloudbeds. Would you be able to let us know more about the features that would benefit in further automating your business? Your suggestions are always welcome so please feel free to let us know more at: https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 23.4.2022
Antonie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.5.2022

Very user-friendly, cost-effective cloud PMS

This software is great for medium to small-sized hotels, limited service larger properties and vacation rental companies.

Vorteile

Super user-friendly (especially as it also has Thai language) and easy to setup. Amazing customer service (especially loving the live chat - with an actual person responding immediately). Integration with Xero.

Nachteile

Lack of POS and some more detailed reporting.

Antwort von Cloudbeds

Thank you for leaving us such an amazing review. We appreciate the thoughtful comment and are glad that you are enjoying our Thai language release. With our support efforts meeting your expectations, we are aiming to continuously improve the service while bringing more features that benefit our customers. Feel free to reach out if you have any further suggestions or feedback.

Beantwortet am 26.5.2022
Sydney
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.4.2020

User-Friendly, Constantly Improving & the Best Bang for our buck!

We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and

Vorteile

The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!

Nachteile

The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!

In Betracht gezogene Alternativen

Little Hotelier

Warum Cloudbeds gewählt wurde

We needed a system that could integrate seamlessly, and allow commission-free direct bookings, all within our price range.

Antwort von Cloudbeds

Thanks, Sydney! We appreciate your review and product feedback and are delighted to hear about the great impact it has brought on your property.

About your suggestions on the Groups function, we will forward this to the responsible team so they can review again the pricing and also make the feature accessible to everyone. Please don't hesitate to send us more suggestions or ideas via [email protected] or at https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 22.4.2022
Magaly
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.10.2019

Easy to Use All in One Property Management Software

We are very happy with the software - it gives us exactly what we need and the results are excellent.
Great Support and very helpful when it comes to problems.

Vorteile

Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable.

Easy to Use Calendar - you can move reservations with one click.

Payment Processing is automatized and connected with Stripe.

We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Nachteile

Invoicing could be more customizable - we currently use another software for accounting and invoicing.

A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

In Betracht gezogene Alternativen

Guesty und Lodgify

Gründe für den Wechsel zu Cloudbeds

In terms of price and features, it was the best option. We didn't want to "save" money at the beginning and have a surprise afterwards with a commission-based booking engine. Cloudbeds gave us trust and they made it easy to come on board. Important was that we always had the option to cancel - no minimum contract and no implementation fee, so we started with a monthly subscription and now it's almost 2 years from when we started. Happy we did it!
Baptiste
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 21.1.2021

Lot of problems

It's really a shame that a great software is weaken by pushy sales strategy, that make the software less efficient and create a lot of friction using it.

Vorteile

Easy to use PMS, nice design. Automated payment processing work great.

Nachteile

Customer support. What you need to know is that after agreed on a price, they keep trying sell you upgrade on module, propose your trials for module you don't need without telling you the price, then make it very complicted to get a refund.
This high pushing sales method are normally for B2C, but they apply them for B2B that make using the software really unconfortable. Also they block all integration that could potentially compete with they own module, meaning you cannot chose for example your own yield management software, as no integrations with third party software is possible. It means this software is not apropriate when you own several hotel as your need to make all pricing manually. They own pricing software PIE is really not efficient, and not automated.
Invoice system is not compliant with EU regulation

Antwort von Cloudbeds

Thank you very much for the review. Would you like to discuss the matter in greater detail? If so, please contact [email protected] and reference this review. We would be glad to understand the situation further.

Beantwortet am 28.1.2021
327 Bewertungen