WebRezPro

Vorteile

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Vorteile

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Nachteile

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

In Betracht gezogene Alternativen

Mews

Gründe für den Wechsel zu WebRezPro

Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations.

Vorteile

The program is fairly easy when it comes to front end features.

Nachteile

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Vorteile

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Nachteile

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

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Hotelogix

Gründe für den Wechsel zu WebRezPro

Customer support, good sample product and cost

Vorteile

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Nachteile

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

In Betracht gezogene Alternativen

Checkfront

Warum WebRezPro gewählt wurde

the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system

Gründe für den Wechsel zu WebRezPro

We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada.

Vorteile

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Nachteile

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

In Betracht gezogene Alternativen

Cloudbeds

Warum WebRezPro gewählt wurde

WebResPro has a lot more features and better integration support with many third party systems.

Gründe für den Wechsel zu WebRezPro

Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation.

Vorteile

Ease of use. Integrations. Overrides for rates etc.

Nachteile

More complex set up than others but once it’s done it’s incredible.

In Betracht gezogene Alternativen

Cloudbeds

Gründe für den Wechsel zu WebRezPro

Ease of use, customer support, added features and integrations

Vorteile

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.

Nachteile

In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program.

Vorteile

Very user friendly, Excellent support, Calanders

Nachteile

Did not use the accounting part of program did not work for us.

Vorteile

The system is very reliable, the professional staff is outstanding

Nachteile

At this moment, I cannot think of anything

In Betracht gezogene Alternativen

Opera

Gründe für den Wechsel zu WebRezPro

Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc

Vorteile

I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability.

Nachteile

Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

Vorteile

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Nachteile

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Vorteile

Sincronization is the best feature in this PMS

Nachteile

To collect signatures from the guest is too complicated

Vorteile

Easy to use interface for all employees!

Nachteile

Errors with sending confirmation emails, some customer history or past reservations missing.

Vorteile

Easy to use and the support staff are quick to reply and so helpful

Nachteile

I cant think of anything i dont like about it program

Vorteile

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

Nachteile

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.

Vorteile

Screen layouts are great and easy to understand

Nachteile

Could use some better financial reports and options

Vorteile

So many functionalities from a powerful software

Nachteile

So many nuances and tangential avenues you may go down

Vorteile

It's pretty easy to use, intuitive, and customer service is usually very good.

Nachteile

I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month.

Vorteile

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Nachteile

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.

Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Vorteile

The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features.

Nachteile

Room moves and room blocks are a bit cumbersome, but work fine.

Vorteile

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Nachteile

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Vorteile

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Nachteile

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Vorteile

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Nachteile

constantly signing in even when computer is left on it times me out,
when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app
press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Vorteile

The overall design and customer service is exactly what we need to operate our 35 unit cabin hotel units

Nachteile

The double edged sword of consistent reports also means that at times we have to assemble manual data into the exact report we want. The information is always present and useful with a bit of manipulation.

Vorteile

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Nachteile

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

Vorteile

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Nachteile

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Vorteile

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Nachteile

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Vorteile

Very user friendly with a multitude of different booking options, fully customizable to each business type.

Nachteile

There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years.

Vorteile

Ease of use.it is very intuitive and clear.

Nachteile

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

Vorteile

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

Nachteile

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms!
Setting up discount rates/codes is not the easiest and often one little setting will make it not work.
It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

Vorteile

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Nachteile

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Vorteile

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

Nachteile

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Vorteile

I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com
Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck

Nachteile

The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad.

Vorteile

The convenience since the update, Helps our users book rooms easier.

Nachteile

I can no longer get full sized screens of the reservations when opening them.

Vorteile

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Nachteile

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Vorteile

User friendly. Great customer service and prompt resolutions.

Nachteile

I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC.

Vorteile

Great customer support to help with initial and ongoing setup and questions.

Nachteile

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

Vorteile

Easy to use
Awesome customer support team. Know practically by first name

Nachteile

Nothong negative to say about WebRezPro.

Vorteile

The customer service is fantastic! Always friendly and willing to help.

Nachteile

The booking calendar and limited integration options.

Vorteile

The simplicity of the program that works for our needs.

Nachteile

We configure changes ourselves using instructional videos, support would not do this for us.

Vorteile

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Nachteile

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

In Betracht gezogene Alternativen

Cloudbeds

Vorteile

We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue.

Nachteile

Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Vorteile

We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs!

Nachteile

The costs, the costs could be lower. I mean everyone needs to make money right?

Vorteile

Easily access, search and booking guests

Nachteile

It's good for such a simple regular process, but sometimes need more work for complicate case.

Vorteile

Easy to use, reports easy to run and find and easy to read

Nachteile

back dating, have had problems with keeping this turned off

Vorteile

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. [sensitive content hidden] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant.

Nachteile

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Vorteile

Customer service is second to none. staff is knowledgeable and efficient.

Nachteile

Loading rates can be cumbersome but overall a great system

Vorteile

Overall it's user friendly, in regards to basic booking, reporting, and calendar use, and your customer service is at the highest level.

Nachteile

Some editing functions are slightly complex for the average user.

Vorteile

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Nachteile

The online Calendar view could be upgraded for ease of use for guests.