WebRezPro

Vorteile

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Vorteile

The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area.

Nachteile

Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing.
On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users.

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Vorteile

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Nachteile

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Vorteile

The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful.

Nachteile

I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary.

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Vorteile

The system is very reliable, the professional staff is outstanding

Nachteile

At this moment, I cannot think of anything

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