Cloudbeds – Bewertungsseite 3

4,4
Gesamtbewertung
Bewertungen

4,4
Gesamtbewertung
Bewertungen

Nutzerbewertungen zu Cloudbeds durchsuchen

327 von 327 Bewertungen
Sortieren nach:
Yulia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.12.2022

Zazen Boutique Resort & Spa Intergration

Vorteile

Easy to useClear interface for calendar and booking systemComplete and detailed reservation processClear process for booking engine set upQuick response of the on-boarding and support team

Nachteile

Groupe module with some unclear features and restrictions

Antwort von Cloudbeds

Hi Yulia and team,

We thank you for your valuable feedback. We are so glad that you find our system easy to use!

To help you further, we suggest you try our centralized training center called Cloudbeds University. CBU allows you to access and learn Cloudbeds functionalities at your own pace to understand the features better and to use them at full capacity. We highly suggest you explore our courses related to the Groups Module to understand the feature better.

If you still need further help, please use our Live Chat option to get real-time assistance from our Support Team. They would be happy to schedule a screen share call with you to conduct any training sessions.

We hope this helps and please feel free to reach out if you have any additional questions.

Beantwortet am 25.1.2023
Sai
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.5.2022

Love it

Been using Cloudbeds over 4 years. One of the best choices we have ever made :)

Vorteile

Very easy to use and supportive during covid.

Nachteile

Would be nice to have support on call...

Antwort von Cloudbeds

Thank you for taking the time to leave us such a fantastic review, we are thrilled to hear that Cloudbeds is creating value for your business. We appreciate your feedback as we work towards bringing your better support options that are suitable for every customer. We look forward to providing you with our best service for many more years to come.

Beantwortet am 21.5.2022
Waranya
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 3.9.2021

Good Support. Reliable, very satisfy, very good system

Vorteile

Support, reliable, problem of connection between OTA and the system is very rare

Nachteile

I was gonna leave this empty but it is compulsory to fill in. I would say a few nice function need to be integrated with the third party with extra cost, ex; online check in, excursion, communication, review

Antwort von Cloudbeds

Thank you for leaving us such an awesome review; we truly appreciate your feedback. We currently support third-party app integrations for different purposes that can benefit your property such as check-in, door lock, guest communications, and various other systems.
If you are interested to learn more, you can contact us at [email protected], and our team will be happy to help you.

Beantwortet am 19.4.2022
Heath
Heath
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 12.10.2020

Happy with Cloudbeds

I'm overall a happy Cloudbeds customer. The software is not perfect, and there are processes I'd prefer to be a bit different and/or more automated, but the core functionality of managing and distributing my room inventory is done very well. For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.

Vorteile

Lots of OTA integrations off the shelf.
Supports many currencies
Easy to use
Multi-lingual
Reliable
Integrations

Nachteile

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.
A built in basic POS system would be nice
Some things on the user side could be more clear and less redudant
I'd like to have more granular controls regarding automation
Interface could be more modern
Bulk edits and Changing a reservation date could be easier

Antwort von Cloudbeds

Thank you for this review! We appreciate the feedback and welcome your ideas. The way we have continually improved our software is by listening to the Cloudbeds community. We are always open to suggestions and understand the benefit of a mobile app. We also hear you on the built-in POS as well as the user interface. Your message will be forwarded to the product team, in the meantime, please do not hesitate to send any other suggestions to us via [email protected] with an email.

Beantwortet am 22.4.2022
Shinta
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.10.2019

Reliable & Affordable PMS

Maintaining the property has never been so easy since we've used CloudBeds. We've expanded from 21 rooms at the beginning to a fully-functional 30 rooms resort.

Vorteile

CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

Nachteile

When they're updating the software in the mid of the busy hours.

In Betracht gezogene Alternativen

Little Hotelier

Warum Cloudbeds gewählt wurde

CloudBeds offers more complete features within the similar range of cost

Zuvor genutzte Software

Sirvoy

Gründe für den Wechsel zu Cloudbeds

Price and features comparison

Antwort von Cloudbeds

Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future.

Beantwortet am 22.4.2022
dee
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.6.2022

Happy Happy Dance

no over bookings software and channel management in one

Vorteile

Saving money while having better customer service and a better system

Nachteile

Wish while making an extension to a Mutiple booking reservation you could do all at once and rate would stay at the discounted rateinstead of having to go in each one

Antwort von Cloudbeds

Thank you for your fantastic review, Dee. We are thrilled to hear that Cloudbeds is helping you run your business smoothly. Your feedback is appreciated and we will inform our product team to consider the functionality you have highlighted.

Beantwortet am 15.7.2022
Amy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 16.5.2018

Product Fine, Customer Service - NON EXISTANT

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Vorteile

The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Nachteile

No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Antwort von Cloudbeds

Hi Amy, we don't have a call-in number because we would rather get back to you in a few minutes with a solution than put you on hold. We replied to most of your tickets within 10 to 30 minutes with a resolution. We have some of the best rated support in the industry and 99.9%+ system up-time. We hope we've been able to earn back your trust in our support team over time.

Beantwortet am 27.7.2018
David
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 21.4.2022

Buen producto, pero mucho por mejorar e implementar aún

La parte comercial y de introducción muy bien. La parte técnica de implementación y training muy mal. La parte de asistencia técnica y de seguimiento de las incidencias bien, pero en algunos casos faltan soluciones técnicas para solucionar problemas y necesidades del día a día, por lo que creo que aún deben implementar muchas cosas para que el producto mejore.

Vorteile

Su funcionalidad, las posibilidades de configuración y personalización del producto, las herramientas de comparativas con la competencia y la gestión de tarifas

Nachteile

La implementación: en mi opinión el soporte es mínimo y no centrado en las necesidades específicas del negocio. No tiene sentido que los técnicos que dan soporte tengan un tiempo limitado para cada llamada o reunión, dejando a medias las tareas si el tiempo reservado se agota, sin importar la situación en la que se quede la implementación. No hay un servicio telefónico, por lo que en momentos de urgencia o de cierta prisa no hay una reacción adecuada.

Antwort von Cloudbeds

Thank you for taking the time to send us an amazing review. We are glad to hear that Cloudbed's functions and features are meeting your needs. We also appreciate your feedback as it helps us grow and understand our community even better.

We will take your feedback regarding the implementation and support into consideration and if you would like to discuss this with us in detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.

Beantwortet am 23.4.2022
Joshua
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.9.2021

Convenient, Comfortable and Accomodating

Vorteile

It is an all in one product and as a SME Hotel it helps us a lot. A very Customer Oriented company as they help through support, maximization of the system and understanding the client's situation. Comfortable as it is a user friendly PMS especially the Management reports.

Nachteile

No automatic payment processing in the Philippines

Antwort von Cloudbeds

Thank you for your trust and support in Cloudbeds. We truly appreciate your comments and feedback that you have been very satisfied with the user-friendliness of our system. Our aim is to always help our customers and learn your needs and requirements. We also appreciate your understanding as our product team is looking to expand the payment gateway options and would be happy to let you know once a better option is available for your region.

Beantwortet am 19.4.2022
Sunil
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.4.2021

The best PMS system & customer support

Exceptional customer service and support...the best software to go for.

Vorteile

Ease of using the software, ongoing continuous development, shared inventory, ease of integrating to other softwares like accounting or POS or Marketing tools.

Nachteile

POS system, Capturing Additional revenue other than room revenue, Accounting features to tackle Pre paid and post paid suppliers/ OTAs.

In Betracht gezogene Alternativen

Little Hotelier und SiteMinder

Gründe für den Wechsel zu Cloudbeds

ease of use, customer service, value for money

Antwort von Cloudbeds

Thank you for the amazing review! It's music to our ears to hear that Cloudbeds is the best PMS you can go for. Our team is also exceptionally proud to hear how they have been greatly recognized. We also wanted to emphasize how we are always improving on a daily basis, looking for ways to improve our service internally and externally. Regarding your suggestions on the integration between Cloudbeds and the POS and the Accounting apps, please send your expectations over to our team at [email protected] so we can share our best practices and the best apps suitable for your business. Do let us know if we can help you in any other ways!

Beantwortet am 19.4.2022
Yuriria
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.4.2022

Best hospitality software

The main benefit is no more overbookings

Vorteile

Cloudbeds is easy to use and he best tool to a revenue manager

Nachteile

Muy that we can put some title behind de date to share when it is a holiday or an important event

Antwort von Cloudbeds

Hi Yuriria, thank you for writing such a fantastic review for us - we truly appreciate your kind words and feedback!

Regarding your concern, we can help you with adding important information to the booking engine page. Please reach out to us via [email protected] or contact our live chat so that we can directly assist you.

Beantwortet am 14.5.2022
Sidath
Sidath
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.3.2021

Easy to use and cost effective property management system with a great list of features.

I am very happy with the software

Vorteile

Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.

Nachteile

Easy to use and cost-effective invoicing solution with a great list of features.

Antwort von Cloudbeds

We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at [email protected]. We are looking forward to your input!

Beantwortet am 19.4.2022
Carlos
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 5.12.2022

la parte de multimonedas no se pudo resolver por vfalta de programacion

Tod super bien excepto por el detalle que nunca me lo pudieron resolver

Vorteile

Todo esta muy bien excepto la parte de multimonedas los clientes común y corrientes se pierden a la hora de hacer las reservas

Nachteile

La parte para cerrar la reservación la mayoría de mis clientes que querían pagar en pesos era muy complicado pedí que nada mas se enseñaran dólares y pesos mexicanos todo lo resolvieron a excepción de los iPhones nos se pudo y hubo varias personas que no podían hacer su reservación

Antwort von Cloudbeds

¡Hola!

Gracias por brindar sus comentarios. Nos complace saber que tuvo una experiencia positiva con nuestros productos y servicios y que cumplió con sus expectativas.

Por otro lado, entendemos que también tiene algunos comentarios que debemos abordar de nuestra parte. Pedimos disculpas por esto y por la demora en solucionar el problema que tuvo con multimonedas. Sus comentarios son importantes para nosotros y los tomamos en serio.

No dude en comunicarse con nuestro equipo utilizando este correo electrónico [email protected].

Atentamente,
El equipo de Cloudbeds

Beantwortet am 15.2.2023
Wayan
Wayan
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.7.2021

All in one solution for channel management

Vorteile

The most user-friendly software! We are very happy with the Cloudbed system. very easy connectivity to each OTAs, managing reservations from various channels in one panel, updating price, precise and accurate, never double booking.

Nachteile

If there is a mobile app it would be much better

Antwort von Cloudbeds

Thank you for taking your time to leave us an awesome review, we truly appreciate it! We are very happy to hear that you are seeing the value that we intended for customers like yourself to receive! Currently, we do not have a mobile app, however, our software can easily be accessed in a mobile-browser environment with all the features present in the desktop version!

Beantwortet am 19.4.2022
Birger
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.2.2022

Great all in one

Cloudbeds has been very accommodating during these tough times for our business. I am definitely thankful for that

Vorteile

Everything is available in 1 place, we have our entire bookings and reservation overview and easily keep track of agents

Nachteile

I wish there was the option to make invoices for outside guests/house account guests

Antwort von Cloudbeds

Thank you for taking the time to give us an amazing review, we appreciate your comments and kind words and are delighted to hear that Cloudbeds is helping you manage your property smoothly.

Regarding your feedback on house accounts, may I suggest the print option for house accounts which may serve as a light invoice? However, please do not hesitate to leave us your ideas on our ideas board via https://ideas.cloudbeds.com/ideas/new.

"Cheers to more reservations and happier guests!"

Beantwortet am 2.3.2022
Erick
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2019

One of the best All in One Solutions for Boutique Hotels

We are very happy with Cloudbeds. Easy to manage our property and train our staff. The whole team was very thankful that we finally changed our software to a better solution.

Vorteile

Easy to use. Our team quickly learned how to use the platform and we love the connectivity with our different channels - no more overbookings since we started working with Cloudbeds.

Nachteile

No accounting integration. We have to manually export our financial data to our local accounting software.

In Betracht gezogene Alternativen

Clock PMS und Mews

Warum Cloudbeds gewählt wurde

The customer support was limited and didn’t work for us. The channel manager sometimes had errors in currency conversion.

Gründe für den Wechsel zu Cloudbeds

We needed something quick and easy to understand for our staff - the price /value ratio was important and Cloudbeds have us exactly what we needed. Excellent on boarding - great setup and even greater results in short time we improved our workflow and saved time and money for our company.

Antwort von Cloudbeds

We are honored to be recognized as one of the bests. We would like to thank you for this recognition and are delighted that you find our system easy to use.

Beantwortet am 22.4.2022
Linda
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
1

4
Bewertet am 21.10.2019

Cloudbeds

It has cut down on time in many ways, everything is so much more automated relative to my last system.

Vorteile

It was relatively easy to set up. Time consuming but that was OK.

Nachteile

I do not like the customer support aspect. I do not like that I write about a question & then have to wait for a reply and then actually deal with a variety of people. I don't feel like they understand what I am saying most of the time. The rep who assisted me at first [SENSITIVE CONTENT HIDDEN] was excellent and he has had to be the go between a few times to get the support team to understand what I am requesting. Just once I wish someone would pick up the phone and talk to me!

Antwort von Cloudbeds

Thank you for taking the time to leave us a fantastic review. We truly appreciate your comment and feedback about the system. Your feedback is always helpful which helps us understand the gap we can improve. We are currently working on providing better support options and we have recently introduced live-chat support. Please let us know if you have any concerns by reaching out to us via [email protected].

Beantwortet am 15.5.2022
Gagandeep
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
2

1
Bewertet am 14.5.2022

Not Recommended

Not happy at all, I will pay more this time but will look forward for something easier with reports

Vorteile

Create a reservation and check out a guest

Nachteile

Reports and accounting. Balancing and occupancy reports

Antwort von Cloudbeds

Hi Gagandeep, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience did not meet expectations. We will try our best to improve our product and understand the differences in each customer's requirements.

Please don't hesitate to reach out to [email protected] referencing this review so that we can help you and discuss any further concerns or suggestions.

Beantwortet am 22.5.2022
Saul
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.4.2022

Excelente sistema de gestión hotelera

Puede usar el sistema desde el primer momento

Vorteile

Muy intuitivo, muy bien documentado con artículos y videos, además el soporte es súper rápido y eficiente

Nachteile

Los hoteles que manejo son chicos, tiene todo lo que se requiere pero no dudo que en una propiedad grande sea igual de eficiente

Antwort von Cloudbeds

Thank you very much for your amazing review. We are thrilled to hear how much you are enjoying Cloudbeds and our online resources are benefitting greatly. We are also glad to hear our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests!

Beantwortet am 23.4.2022
Richard
Richard
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.4.2018

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

Vorteile

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Nachteile

I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Mark
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.11.2021

The best support you could ask for

The software works and if an issue or question arises: their help desk replies almost instantly, knowledgeable and professional.

Vorteile

From implementing the software to dealing with occasional issues or questions, the back office from Cloudbeds is absolutely the best you can wish ! I can not emphasize this enough. I read many horror stories on failing support from many hotel management software companies, When I found Cloudbeds online they emphasized their support and since then I have never, ever been disappointed!

Nachteile

None, Cloudbeds keeps adding new features.

Antwort von Cloudbeds

Thank you for leaving us an awesome review, we are delighted to hear that you have been very satisfied with the user-friendliness of our system which is part of our main focus, and our support efforts are meeting your needs. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful.

Beantwortet am 19.4.2022
Ettore
Ettore
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.7.2018

Ideal for the independent hotelier

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features.

Vorteile

Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Nachteile

This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

Avinav
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.5.2022

One of the best Channel Manager and PMS

Vorteile

Usability and user interface. The overall experience of handling this software is very user friendly.

Nachteile

The price is little high from its competitor but still the overall quality compensates that.

Antwort von Cloudbeds

Thank you for your fantastic review. We appreciate your honest feedback and are thrilled to hear that Cloudbeds is creating value for your business. We aim to continue improving our system and catering to your expectations.

Beantwortet am 13.5.2022
Kelly
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.1.2023

Cloudbeds

It's been great so far. It is easy to use and gets the job done!

Vorteile

This product is great for visually seeing all the bookings, guest details, and other crucial information for property managers.

Nachteile

It would be really nice if there was a mobile version of this platform. Having to log into cloudbeds on my web browser on my phone isn't ideal.

Antwort von Cloudbeds

Hello Kelly, thank you so much for your feedback!

We at Cloudbeds are constantly working on improvements with the ultimate goal of making our customers' lives easier and your work more efficient.

Our latest update to the Cloudbeds menu that runs across all pages within Cloudbeds PMS makes our platform more modern and intuitive. Not only will it help users do their jobs more efficiently, but it's also meant as a more friendly design for any screen size or device.

We will continue to make improvements such as that one to our platform to ensure it is as user-friendly as it can possibly be and your feedback is essential to us. If you have additional questions about the platform or this feature, please don't hesitate to contact us at [email protected].

Beantwortet am 25.1.2023
William
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2022

The Hotel Redland

Vorteile

The thing I like most about the software is the ease of use when syncing other online booking programs.

Nachteile

There are almost too many features for our small boutique hotel. I sometimes get lost in transitioning from one screen to another, but I think that will get easier, especially with the help of my awesome support person, [SENSITIVE CONTENT].

Antwort von Cloudbeds

Thank you for taking the time to leave us a fantastic review, we are truly happy to hear that you are enjoying our centralized platform and its user-friendliness. Our aim is to always focus on what suits best for our clients that will benefit their business. You are encouraged to reach out to support for any assistance required - we are always happy to serve our loyal customers.

Beantwortet am 21.5.2022
Nuno
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 28.4.2022

too expensive for what you get

everything its an extra and then becomes very expensive

Vorteile

integration with the invoice program, integration with the brookers

Nachteile

for exemple to export estatístic its not possible, or to take a list of the nationalaty its very difficult

Antwort von Cloudbeds

Thank you for taking the time to leave us a review. We truly appreciate your feedback which helps us understand the gaps that we can improve. Regarding the concern, please don't hesitate to reach out to our support team referencing this review.

Feel free to contact [email protected] as we would like to hear more from you to address these issues.

Beantwortet am 13.5.2022
Chelle
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 19.10.2019

Cloudbeds Review

Overall I am very pleased with my experience. The support team is very helpful and the system works for what I need.

Vorteile

Overall appearance and layout for a quick glance of bookings and the layers to find more detailed information.
The option to add additional services and costs to the room.
The Dashboard to view bookings due to come in on the day.
Email response to bookings by Cloudbeds

Nachteile

When amending bookings I dislike the automatic response to un assign room.
That you can't view set or larger periods of time on one screen in the calendar.
Rates and Availability / Base Rates - very long process to update system for each room category and changes in prices through high and low seasons.
Due to working in Indonesia and the time difference new booking don't appear in the Dashboard. If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking.
Some processes such as split rooms or pricing per night can be slow and clunky.

John
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2022

So easy!

Our experience has been fantastic! I've worked with many PMS and this by far has been the easiest to use. One aspect of the experience that far outweighs any other is the quality of your Customer Support. First Class!

Vorteile

The entire user interface is simple to use. I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Nachteile

One feature that i would like to see is the ability to apply percentage discounts directly to the rate structure.

Antwort von Cloudbeds

Thank you for taking the time and leaving us a fantastic review - we are thrilled to hear how much you are enjoying the core system features and that the integration between platforms was smooth. Regarding the ability to apply percentage discounts to your direct calendar price, we have an option called 'Price Differentials' for the Cloudbeds Premiere package. This feature allows pre-setting price differences between your accommodation types derived from the base room type so that you can update your rates with one click.

If you are interested to learn more, please don't hesitate to reach out to our support team via [email protected].

Beantwortet am 26.5.2022
Hilias
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.1.2022

Great experience with cloudbeds

Easy to maintain the property.

Vorteile

All the features provided by cloudbeds are useful and it is very easy to access it then other channel managers

Nachteile

When it comes to billing the cloudbeds invoice its very difficult to pay the subscription payment sometimes because there were only few credit cards allowed, please improve that.

Antwort von Cloudbeds

Thank you very much for leaving us such a great review, we truly appreciate your kind words and are glad to hear that our system is serving its purpose to help run your business.
We will also take your suggestion into account and please feel free to send us more details via [email protected] on how best we can improve our billing system.

Beantwortet am 12.4.2022
Sagar
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2021

Best PMS

Vorteile

Been using this software for over 2 years. Very much happy with the program, specifically on using it. And the response team are the best, they are on the top of their game.

Nachteile

I have submitted my request. However, im sure they get suggestions daily.

Antwort von Cloudbeds

Thank you very much for taking the time to leave us such an amazing review. We are glad to hear that Cloudbeds is serving your business with a centralized platform, and that our support effort are meeting your expectations. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests!

Beantwortet am 25.4.2022
karen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.8.2022

sistema fácil de usar

es muy grata, ya que fácilita las operaciones hoteleras, y si eres principiante y no has recibido la capacitación previa es fácil de entender

Vorteile

sistema fácil de usar para principiantes

Nachteile

cuando se borra la información de las reservas marcadas como no show

Antwort von Cloudbeds

Thank you for giving us an amazing review, Karen. We are delighted to have you as our customer and happy to have received your feedback.

Please note that when a reservation is marked "no-show", it simply opens up that slot for potential booking and it does not delete the reservation. You can still search for the guest's name on the reservation page. Kindly contact [email protected] should you need more assistance - we are more than happy to help you!

Beantwortet am 12.9.2022
Andrew
Andrew
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 29.5.2021

Hospitality management software that covers most of the bases.

The market for hospitality management apps isn't exactly huge, so without many other options to try we've been forced to double down and make Cloudbeds work for our business - and we've been quite succesful.

Vorteile

The time-saving features of this system make it a great option for anyone who needs to grow their bookings. This software is fast and easy to use, so you can get the most out of your booking services without investing too much energy into them.

Nachteile

One of the weaknesses of Cloudbeds is that it has no accounting integration so we have to export data manually, but other features are really easy to use.

Antwort von Cloudbeds

Thank you for taking your time to leave us an awesome review, we truly appreciate it! We are glad to hear that Cloudbeds has been working well for you by saving you time and effort in managing your property and getting more direct reservations. Regarding an accounting feature, we do have partners that will allow you to integrate with accounting applications such as Xero or Quickbooks. Please feel free to inquire for more information about the integration through [email protected] and we will be happy to help!

Beantwortet am 19.4.2022
roberto
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 12.5.2022

A Loved user

it's a very pleasant experience

Vorteile

in more than 3 years of use, never having been in hand

Nachteile

price is high, i know the staff are big, but have like 6 months i dont iven send a mensage

Antwort von Cloudbeds

Thank you for your wonderful review about Cloudbeds, we are truly honored to have a loyal customer for this many years. As we thrive to continue providing you with the best service, your feedback is always helpful for us to improve. Please share any additional thoughts or comments via [email protected].

Beantwortet am 21.5.2022
Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 24.5.2019

Easy to use but not without problems

Overall, the program was easy to learn and is easy to use. There are some actions an features that are not as intuitive as I would like but I do believe Cloudbeds is better than the alternatives.

Vorteile

Cloudbeds is very easy to use and is, generally, quite intuitive. It works well with third-party booking sites and integration is simple and seamless.

The calendar is easy to navigate and it's very easy to pull up customer information and make changes where needed.

I really like how easy it is to manage housekeeping.

Nachteile

Certain actions, such as canceling or making challenges to a reservation that has passed, are difficult. There are situations that may arise that require these bookings to be edited, but Cloudbeds doesn't offer the tools to easily alter them.

Also, some actions require a lot of navigating within the program which can mean a lot of clicking... Most actions require that you start anew from the calendar page instead of being able to simply go back to where you were before. Navigation within the program could certainly be improved.

I've also found that the help files provided are not always up to date and sometimes feature information and screenshots from older versions of the program. It would be great if we could have these updated so they better reflect the current program.

Matthew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 30.12.2022

Tricky

Based on using it for a small property, I would say it does not function as well as it should. Technically many of the things are correct but the user experience is not very good and the customer support is slow and the people clearly don’t care about their work.

Vorteile

It starts off sounding really good. But, the onboarding is rubbish and the customer support is slow and not an acceptable level of qualified people who know how to use the platform.

Nachteile

I can live with a lot of the problems, but this company pretends that nothing is wrong with their product. There are lots of problems and they are ignored until they are magically fixed and then they act like it was perfect all along. Very ridiculous.

Antwort von Cloudbeds

Hi Matthew,

We appreciate the feedback on both the platform and on the service provided. We are glad to see that you were satisfied with the overall quality and features of the platform.

However, we are sorry to hear that you did not have the best experience with our customer support. We appreciate your feedback and will be reviewing this internally with our team.

If you need additional assistance, please reach out to the team at [email protected].

Warm regards,
The Cloudbeds Team

Beantwortet am 8.2.2023
Olga
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 5.6.2022

Cloudbeds is excellent software in channel management of vacation rental business

Extremely satisfactory!

Vorteile

Easy and reliable management of all hotel reservations and client payment processing

Nachteile

Quick access by phone to Cloudbeds representatives is highly desirable

Antwort von Cloudbeds

Thank you for leaving us such an amazing review - we are truly grateful to serve you as our customer with a product that's meeting your needs. With regards to phone support, thank you for your feedback as this is something that's in discussion and we are highly observing the value of such service. We will keep you updated once we have more information.

Beantwortet am 15.6.2022
Hazel
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 25.4.2022

Good system

Good data for our business. Good communication to our customers. Happy to have the seamless connection with OTAs.

Vorteile

Mostly it's good: (1) Appearance and use of the Calendar. (2) Set up to Channel connections. (2) Payment processing - the info is easy to access and it's all gone like clock work. (3) Email templates and schedules. (4) Notes on reservations. Easy to track email records. (5) Their support has been amazing.

Nachteile

(1) Have to manually apply balance owing payment. Wish this happened automatically. (2) the filters for searches is a bit cumbersome. You have to "submit" and then "apply" and even the look of the calendar drop downs took some getting used to.

Antwort von Cloudbeds

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features along with the support efforts are meeting expectations.

Regarding your concerns, would you be able to let us know more via [email protected] so that our team can assist you better?

Beantwortet am 14.5.2022
Renan
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.11.2022

Excelente

No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara das reservas. Eu amo o sistema e super recomendo

Vorteile

Muito prático e dinâmico, as reservas chegam na hora

Nachteile

Todo o contato para resolver alguma emergência é feita por e-mail ou videoconferência o que demora um pouco

Antwort von Cloudbeds

Olá Renan,

Muito obrigado pelas suas amáveis palavras relativamente ao nosso sistema e sua utilização.

Gostaríamos de informá-lo que agora também dispomos do Chat Online.
Quando você efetua o login na sua conta, clicando no logotipo do seu Perfil no canto superior direito, você pode selecionar o Chat Online e começar a falar com um dos nossos Agentes de Atendimento ao Cliente na mesma hora.

Agradecemos a sua confiança na Cloudbeds e tenha a certeza de que seguiremos buscando formas de fornecer o melhor suporte que você precisa da forma mais eficiente.

Obrigada,
Cloudbeds

Beantwortet am 8.2.2023
Gavin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
3

3
Bewertet am 15.5.2019

Not all its cracked up to be

I'm not usually one to write a review, but it was based on the many positive reviews on Capterra that I decided to go with this software in order to make my life easier. It doesn't do this and I'm confused why so many people rate this software 5 stars! I therefore feel obliged to add some balance and reality with this review. There are so many things wrong with this software that it's not possible to list them all here, so I'll just list a few. One main problem is the fact that Cloudbeds doesn't send rate package information to OTAs. This means that all discounts/specials need to be managed separately within each channel - very time consuming. With AirBnB you can't apply short-term price changes/discounts AT ALL on that channel because of this limitation. Second major limitation is the fact that the website is almost completely useless on a mobile app. They'll tell you that they don't need a mobile app because the platform is mobile friendly. This simply isn't true. My third major gripe comes from feedback from clients that the booking engine is clunky and not appealing or easy for them to use and I agree. To get an idea of all the other minor issues scroll through the 151 pages of feature requests.

Vorteile

Stripe integration. Custom email templates.

Nachteile

Doesn't send rate package information to OTAs. Lack of a mobile app - the website is NOT mobile friendly. Difficult to get long-term visual overview on a calendar. Reports lack functionality/customisation. Booking engine has a poor layout for the customer. Price overrides are not straightforward.

Andrew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 25.5.2022

Terrific product. Would make the same choice again.

Great tool for managing most back end function.
Automations are really useful.

Vorteile

Easy to use, low barrier of entry to get up and running.

Nachteile

Not the easiest to customize for website integration.

Antwort von Cloudbeds

Thank you for taking the time and sharing your experience with Cloudbeds. We are so glad to hear that our software was easy and intuitive for you. We have been working hard to build a platform focusing on the user experience and your feedback is always helpful.
Would you be able to reach out to us via [email protected] so that our team can help you with the customization and integration of our booking engine?

Beantwortet am 31.5.2022
kris
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 13.2.2019

Cloudbeds is our daily use program!

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business.

Vorteile

Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Nachteile

The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

Rinna
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.1.2020

Cloudbeds has made my job as an hostelier easier

Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place!

Vorteile

It´s easy to start with and easy to use. Simple and clear instructions. Nice and clear layout. It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept!

Nachteile

There are always some little functions that don´t work perfectly for my personal needs or the needed functions don´t always exist. But Cloudbeds is great at taking feedback and improving their services.

Antwort von Cloudbeds

Thank you for the review, Rinna!
We are delighted to hear how much you enjoy using Cloudbeds, and highly appreciate the recognition you give to our teammates at support. We are also happy to hear that you are able to navigate around Cloudbeds with ease. We are able to grow by listening to the Cloudbeds community's suggestions. Please do let our team know via [email protected] or https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 22.4.2022
Lucia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 27.6.2022

mi experiencia con cloudbeds

mi experiencia con cloudbeds es excelente!! siempre en los momentos en que necesite ayuda me han atendido y me han sabido explicar!! yo lo recomiendo siempre!!

Vorteile

Lo que mas me gusta de este software es la facilidad al usarlo, lo claro y minimalista que es a la vista y la cantidad de funciones que tiene.

Nachteile

Lo que menos me gusto de este software es que no me es tan fácilmente usar las herramientas que tiene para la organización del housekeeping

Antwort von Cloudbeds

Thank you for sharing such a great review, Lucia. We are glad that the simplicity of our system is beneficial for you and we look forward to improving our housekeeping tool in the future. Your feedback is always helpful so please don't hesitate to share more via https://ideas.cloudbeds.com/ideas/new.

Beantwortet am 13.7.2022
Yue
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 8.5.2022

Super easy and convenient to use

Vorteile

The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features.

Nachteile

The taxes and implementing cancellation fees is very confusing as it always defaults to 0.00. Manual implementation is needed.

Antwort von Cloudbeds

Thank you for such an amazing review. We are excited to hear that Cloudbeds is helping your business with a centralized platform. Regarding your feedback, please don't hesitate to reach out to our support via [email protected] so that our team can assist you.

Beantwortet am 13.5.2022
Djordje
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.5.2022

Easy to Learn hard to Master

Amazing, customer support is on point, as well as their higher ups, they will go out of their way and spend extra time if needed to show you what would you need in order to grow your bussiness!

Vorteile

The Onboarding system is just on point, if you handled a previous system and you know even the tiniest thing about it, their onboarding team will go out of their way to show you all you need to know to get started and then ask you if there is something you need from the advanced parts.

Nachteile

The regional pricing is not very thought about.

Antwort von Cloudbeds

Thank you for taking the time to leave us a great review. We truly appreciate your comment about the onboarding experience you had with us, it's our priority to ensure that you get the most benefit out of our system as a new customer. We look forward to serving you for many years to come.

Beantwortet am 22.5.2022
Prashant
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.10.2019

It can’t get better for hostels!

Vorteile

Super lucid interface
Fantastic customer support (usual queries resolved in less than an hour)
Lot of useful reports and features like housekeeping and cash draw

Nachteile

Only if the software had a mobile application.

Antwort von Cloudbeds

Thank you for the amazing review. We are glad to hear that our product is meeting your needs. It brings us joy and motivates us to continuously improve our system and provide the best experience we can give you.

About your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at [email protected] know if you need any other assistance.

Beantwortet am 22.4.2022
Jon
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 28.8.2019

The best property management software for power users

We chose Cloudbeds to manage our riad in Morocco while being based in the UK. We wanted to ensure that the property would run smoothly and that we would have total visibility of business activity, and Cloudbeds totally delivers on that.

Vorteile

Cloudbeds is sophisticated and flexible, with every aspect of the system highly configurable. The functionality covers all of our day to day requirements & can handle unusual use cases. It also has integrations with distribution channels, payment providers, Zapier, a REST API for custom development and numerous others. This allows automation of much of what would otherwise be highly laborious tasks. I have seldom had to use it, but when I have their support has been responsive and very helpful.

Nachteile

Given the sophistication of the software, there is a steep learning curve initially, particularly with less technical front of house staff. However this is more than compensated for by the benefit once you are familiar with the system.

Erik
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.7.2022

Our customer support - [SENSITIVE CONTENT] - is an absolute firecracker !

Our customer support - [SENSITIVE CONTENT] - has been a genius every single time we needed support ! Absolutely hands on, to the point and with the best possible advise one can imagine. Friendly and assertive at all times. He should get a promotion and deserves a nice bonus !

Vorteile

Great software. Though we do not use most of the features. Would be better to have a cheaper option for using less features

Nachteile

Price. It is one of the most expensive softwares on the market but is fully integrated. In our case where we use a minimal amount of features it becomes expensive..

Antwort von Cloudbeds

Thank you for leaving us such a great review. Our software is designed to create positive value for your business and we are also thrilled to hear that our support efforts are meeting your expectations. We are always happy to listen to our loyal customers and regarding your feedback, you can get in touch with us in reference to this review for further assistance.

Beantwortet am 6.7.2022
Carolina
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

3
Bewertet am 28.12.2022

La suscripción no se puede cancelar más

Muy mala

Vorteile

Nada de nada. No lo recomiendo. Pésima atención al cliente

Nachteile

Son un Bot. Todos los ejecutivos de atención al cliente dan la misma respuesta. Si quieres cancelar la suscripción es casi Imposible. Puedes enviar 100 emails y nadie da una solución inmediata. Siguen facturando la cuenta aunque no la ocupes. Para abrir la cuenta hay muchas personas a tu disposición, pero si quieres dar de baja el servicio entonces todo se pone mal.

Antwort von Cloudbeds

Hi Carolina,

We are sorry to hear that you did not have the best experience with Cloudbeds. Please accept our apologies regarding the delay in your account cancellation.

We truly appreciate your time and patience and thank you for speaking with a member of our Billing team to resolve the issues.

Please feel free to reach out if you have any additional questions.

Warm Regards,
Cloudbeds

Beantwortet am 9.2.2023
Felix
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 22.6.2018

Very, very poor customer support.

Vorteile

WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system

Activally working on updating their system, just not the problems that few hotels deal with.

Nachteile

I pray for your soul if you ever have to deal with their customer support. I've never been through such a frustrating process for 12 weeks and still don't have a mayor problem fixed.

Contract was renewed even though we had written confirmation it wouldn't be before we discussed common issues.

Antwort von Cloudbeds

Hey Felix,

It was great to chat with you on the phone. As we discussed, we are sorry that you did not have a great experience with our support team. Our team should have done a better job of communicating the timeline of the issue and also made more of an effort to reach out regarding your billing questions. We are now working on this issue and definitely took your feedback on how we could improve the communication process in the future. We hope you stay with us and we can can earn back your trust, but as we discussed on the phone, we are also more than happy to help you move to another system if you would like.

Beantwortet am 28.6.2018
327 Bewertungen