Sage 50cloud Accounting Erfahrungen

3,9
Gesamtbewertung
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3,9
Gesamtbewertung
Bewertungen
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Über Sage 50cloud Accounting

Sage 50cloud (ehemals Peachtree Software) ist eine umfassende Buchhaltungslösung für kleine Unternehmen. Das Produkt bietet Kernfunktionen wie Debitoren- und Kreditorenbuchhaltung, Kundenmanagement und Finanzberichterstattung....

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
3,5
Funktionen
3,7
Bedienkomfort
3,8
Kundenbetreuung
3,5

Nutzerbewertungen zu Sage 50cloud Accounting durchsuchen

389 von 389 Bewertungen
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Barry
Barry
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.7.2022

28 Years and counting

Very good, have loved my interaction with some great cleint managers over hte years and we have all benefited.

Vorteile

I have used this software for 28 years from DOS to version 28. Its always delivered when required and good support when needed.

Nachteile

Recent prices changes have been a challenge and too much for some cleints.

In Betracht gezogene Alternativen

Xero

Gründe für den Wechsel zu Sage 50cloud Accounting

Desktop based and interating with my add in software The Analyser.
Veronica
  • Branche: Musik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.12.2023

Why I love Sage 50cloud Accounting

Sage 50cloud Accounting is very user friendly. I really like the look and feel of it and it is easy to navigate the various options.

Vorteile

I love Sage 50cloud Accounting because its on the cloud and we can access it anywhere. We are a small business and it provides all the functionality we need to carry out our accounting needs.

Nachteile

There is nothing I dislike about Sage 50cloud Accounting

In Betracht gezogene Alternativen

Xero

Gründe für den Wechsel zu Sage 50cloud Accounting

Sage is a leading accounting software expert and I love their products.
John
  • Branche: Buchhaltung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 13.8.2018

Good...But A Little Expensive

I use the Canadian version of the software. I suspect it's basically the same as the American version, except for sales tax and payroll, but I would check a review of that version for any American users.

Vorteile

Sage 50 is an easy-to-use piece of accounting software aimed at SMEs (small and medium-sized enterprises), and it is one of QuickBooks' major competitors.

It's fairly easy to find people who are familiar with Sage 50. That's a plus for small businesses looking to find an employee or outside service provider to take care of their books.

If you are looking to do the books yourself, Sage 50 is relatively easy to learn. They have thorough tutorials available to walk you through the basics.

Major transactions are grouped together under tabs on the left-hand navigation panel. The various workflows--receivables, payables, inventory and services, employees and payroll, and a 'company' category--are all shown graphically. Each task within a major area is represented as a labeled icon, making it is to start a new transaction from this screen. The 'company' link is a catch-all category, including general journal entries, the chart of accounts and tools for managing your data and accounting tasks.

Virtually every report that a small business could need is available in Sage 50.

Nachteile

I found Sage 50 to be glitchy in the past. I have spent too many hours on hold or on a call with their tech support.

I use the payroll-included version of Sage 50. I also have a support package. In all, that's not competitively priced. If it weren't for the fact that some clients have been using this software for years and are reimbursing me for the cost of the software, I would not be using it. QuickBooks is a better value.

Die besten Alternativen zu Sage 50cloud Accounting

Brandon
Brandon
  • Branche: Paket- & Frachtlieferung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.5.2019

Sage 50 Review

Sage has always been helpful through online or phone calls whenever you need them. Find the right consultant for you, and you experience improves.

Vorteile

There is alot of things that are already set up for you to just hit the ground running and a lot of items integrated into the system to help small businesses that need a solution but no time to customize a whole system.

Nachteile

Sage 50 allows for minimal customization from their out of the box set up software. This plays as an advantage, but does not allow you to get the information you want in the view you want.

In Betracht gezogene Alternativen

QuickBooks Online

Gründe für den Wechsel zu Sage 50cloud Accounting

Seemed like more flexibility for our company to grow with instead of needing to upgrade at certain numbers of users, employees, or items.
Warren
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 12.12.2022

Sage Accounts - The complete solution

We have used Sage for years, and have no intention of moving. We're used to it's GUI and it just works.

Vorteile

There's so much to like. The interface, although hasn't changed for a number of years, is incredibly easy to use. The screens are quick to move around, and the support, should you need it, is awesome. Really friendly guys on the phone and sympathetic.

Nachteile

The fact that there isn't a mobile App is disappointing. We have also found that the latest Windows builds are incredibly heavy on the CPU and RAM, which makes for older PCs to be a problem.

In Betracht gezogene Alternativen

Xero

Warum Sage 50cloud Accounting gewählt wurde

Our accountant recommended it as she uses it with all her clients.

Zuvor genutzte Software

QuickBooks Desktop und Zoho Desk

Gründe für den Wechsel zu Sage 50cloud Accounting

The support which our accountant is able to offer us as she uses it, was the main reason.
Happy
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 6.5.2024

Sage 50 Accounting: Balancing the Books with Precision

Vorteile

Easy to use and very great interface for new users.

Nachteile

Might need some prior knowledge or short training.

In Betracht gezogene Alternativen

QuickBooks Enterprise

Gründe für den Wechsel zu Sage 50cloud Accounting

Nothing comes close to its simplicity and elegance.

Antwort von Sage

Hi Happy, thank you for your glowing review of Sage 50cloud Accounting. We're thrilled to hear about your positive experience and appreciate your choice over alternatives. Thanks, Bethany McDermott Customer Marketing Manager at Sage

Beantwortet am 8.8.2024
Samantha
  • Branche: Pharmazeutika
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 19.4.2022

Has great potential but fails in it's execution

We have persevered with Sage because to change such critical software for a mature business of our size is not an easy task. The customer service is shocking. they simply aren't bothered that we having these issues. The software is not the cheapest but a switch isn't a cost saving exercise, it's a case of needing some software that functions the way it is supposed too!! We have lost all confidence in the system.

Vorteile

The software on paper looks impressive, there are many features within Sage that assist the smooth running of the financial side of the business. The ability to run multiple accounts and currencies is ideal for companies that trade internationally. The bank reconcile is straight forward and effective. The reporting options are comprehensive and can be configured to suit the needs of your business.

Nachteile

What really lets this software down is the implementation. We moved to cloud software to support more remote working and it has been an absolute nightmare. We have had daily issues. Data is continuously 'out of sync' which throws users off the system. We have found that we have lost data which for accounting is just unacceptable and not sustainable. We have lost quotes, invoices, bank reconciliations. Having to get staff to check their data entry and repeat work just defeats the point of having the software and undermines the principles of any book-keeping system.

Kira
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 6.12.2023

Small Business Product Only

Overall we were not impressed with Sage as we became a mid-size company. Sage really only is useful for very small businesses.

Vorteile

The pro of Sage is customization. You have the ability to customize everything you do which is good, but it can push the rules of accounting if you are not careful. I liked the ease of customization when it came to payroll.

Nachteile

There were a lot of cons for Sage especially when it came to becoming a larger company. The manual process of all actions were very time consuming. Our cloud operations also never worked and their support team was unable to help us.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
5
Bedienkomfort
2
Kundenbetreuung
2

3
Bewertet am 26.3.2019

Very difficult and clunky software to use

We've used Sage 50 Accounting for over 20 years, however, the quality of the software has gone downhill. every new iteration leaves more to be desired; I called the customer support once to provide feedback but even that they can't do well.

Vorteile

Sage 50 is adequate for a profesisonal accountant; however, it's not for everyone. It does financial statements and bank reconciliation as well as inventory and payroll.

Nachteile

The software is not very intuitive; the interface is very clunky; window refreshes are slow to stalling; the setup for using it on a network is poor and not up to date (as of 2017, cannot use Sage 50 Accounting on Distributed File Servers).

Adam
Adam
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 13.11.2017

Ex user of Sage

Vorteile

The functionality available is very good, and the reporting capabilities are very good if you know how to use them.

Nachteile

The reporting side of Sage 50 requires a lot of knowledge which is not easily transferable. Also does not work on a Mac.

Kathy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.8.2023

Sage 50 accounts

Its so easy to use and being able to see all of the transactions makes it so easy to investigate any anomalies unlike any of the other competitors packages

Vorteile

Its so easy to use and navigate and does everything that i could ask for

Nachteile

Nothing like is said above it does everything i want so what's not to like about sage

In Betracht gezogene Alternativen

Xero

Gründe für den Wechsel zu Sage 50cloud Accounting

Its ease of use and navigation, report design and data export to excel
Biff
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 25.5.2022

Can't get up and running

My account isn't having any troubles but as the business owner, it troubles me that the program won't let me set it up in my computer.

Vorteile

It's nice when it works but it doesn't work on all my computers.

Nachteile

Getting it set up for a shared company is next to impossible. I've been working with support for three months now trying to get this to work. It still doesn't work.

Heidi
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 25.5.2018

Easy to use, nice reports; troubleshooting and updates can be a pain

I used this software for really basic accounting functions and used a separate CRM and ERP software that I just journaled information from into Sage. It was great for that and for the everyday AP, payroll and GL. Overall I really liked it and it gave me few problems. The issue was that when there was a problem, it was really time-consuming to fix and I often had to bring in outside tech support when Sage couldn't solve the problem, so it cost a lot of extra time and money a few times a year.

Vorteile

I loved this program in that it seemed to be made for accountants, unlike some software that seems to be made for non-accountants. There are a lot of great reports to choose from, and each can be easily formatted to whatever file type you need. The payroll is awesome and easy to use.

Nachteile

Updates can sometimes cost you functionality, which can be a real problem if you are in the middle of payroll. Payroll information is only available for the current and previous calendar years, which is tough when you are undergoing an audit or due diligence. Some reports have limited time range parameters, so if you have a fiscal year that doesn't fit into those parameters, it can be annoying to run more than one report and combine the information. Also, there was one formula in the tax functions that didn't provide the correct number for some states, you had to enter it manually, which made us provide incorrect information and pay penalties because of it. I tried to do a data transfer from one company in sage to another, and several files were corrupted and didn't make it over. At one point, I needed to have two companies open at once, and the windows did not title which company was which. I literally had to go into the the menu drop down to figure out which company was which. They looked identical, so it was a real pain.

Terry
  • Branche: Design
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 13.3.2020

Horribly Expensive / Lousy Customer Support

They downloaded the cloud version a few years ago. The first thing it did you erase everything, and I lost everything. Thankfully I had a flash drive backup, but it would only work if I purchased the EXPENSIVE version, which locked me into the EXPENSIVE version from then on.

Vorteile

I have used Sage for at least 20 years, going through I don't know how many name changes. Back when it was on a CD I didn't have a problem at all. At one time I had 2 stores and 8 employees. Now I am semi retired and work alone. It has served me well.

Nachteile

Some where along the way THEY decided to upgrade me to a higher level version on the Cloud. I don't want the Cloud. But since they upgraded me to a very costly version, there is no way they can downgrade to a simple version. All I want is the simple Traditional version. In January I had to reinstall the software, which I did. My invoice says this subscription expires 04/04/2021. But they are now billing me $732.95 due 04/06/2020, saying the other invoice is not correct. Their customer support if Horrible, IF they actually ever call you back. And thy aren't there on weekends.

Gabe
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.2.2023

Total garbage!

Absolute garbage!

Vorteile

Loved it years ago when it was simpler to use, was less bloated, and customer service was awesome. It no longer is.

Nachteile

Problems arise, and the tech departments have NO CLUE how to fix the program. My list of issues goes on and on, after talking repeatedly with their tech team. They're a complete waste of time! First, it takes HOURS to get a hold of anyone to get on the line, and/or to call back. And when they do, if things need to be escalated, well GOOD LUCK with that! You'll be lucky if they call you back in a day or two! In the meantime, your program is jacked! We're paying for cloud backup. It worked fine until we installed one of their upgrades. Now it no longer works. Want to know why? Yeah, we'd like to know why, too! Their tech team was UNABLE to figure it out! Can't update any of my user security settings. Just NONE. They're all grayed out. Why? Well, your guess is as good as their tech team, because they don't know why either! Done. I just instructed my accounting team to backup all they can, and we're moving over to Quickbooks. They can't possibly be as pathetic as Sage 50 / Peachtree!!

Omolayo
  • Branche: Buchhaltung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 6.8.2023

Review on Sage 50cloud Accounting

Vorteile

I enjoy using sage 50cloud because of its very easy to use interface. For accounting, you can perform all basic tasks to enable you prepare a financial report.Also it is built in such a way that there is some form of control to the activities users can perform simultaneously on the application.I recommend it 100%.

Nachteile

The interface does not have a friendly look so if you are not familiar with it, you may believe it won't be easy to use.

Eric
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 14.12.2021

Save yourself some frustration and don't waist your money

We have uses Peachtree/Sage 50 for 22+ years. The cost of use has grown exponentially and the service is useless. Its imposable to find a telephone number for support. They route all support to their automated chat system that has no comprehension of actual problems. So, after 25/30 minutes of arguing with a computer trying to get a "real person", you may or may not get connected. Then you have to reverify all the same info you just gave to "Pegg" the computer.

Once you finally reach a real person for "support", they will send you a link to a help article that you have already googled and tried. That's all the support you get! Good luck fixing it yourself.

Vorteile

Hard to say. Its too expensive. Support is useless. Has lots of technical glitches. Backup is unreliable.

Nachteile

tech support! Free tech support is included with the subscription. But if you can't talk with a real person, what's the point? When you get a real person, they only send you a "help article" that you can google.

Ishrat
  • Branche: Buchhaltung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 22.11.2022

Using Sage 50 to suit your business

As the business i use Sage50 Accounts professional for uses departments to analyze the income and expenditure I found Sage has definitely help with the production of the require analytical reports. The processing of invoices and receipts is so much easier to manage and process.

Vorteile

I have been using Sage for over 25 years and have seen the improvements in the software. I would recommend this product for business finance management. I have always been able to produce all the required reports using the functions Sage have made available. The product is good for SME's. Can be used anywhere when on the cloud. Easy for your accountant to log in to complete your year end.

Nachteile

Department features could be improved, I feel the reports are limited. Reports as in the nominal codes tab would be beneficial.

Jean Philippe
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.6.2023

A Frustrating Experience with Sales Malpractice: A Warning to Consumers

My experience with Sage has been extremely disturbing. My company had used their most basic product for a couple years. This product had no recurring fee.A year ago, I discovered an unauthorized charge of nearly $1,000 on my credit card from Sage for a new product that we never ordered. Contacting their customer service immediately, I hoped for a prompt resolution. However, what followed were empty promises, apologies, and a lack of progress, leaving me utterly frustrated.Numerous calls and efforts to escalate the issue proved fruitless. The sales agent responsible for the mistake, [sensitive content hidden], assured me of a swift resolution, but these assurances never materialized, exacerbating the situation further.My experience serves as a broader indictment of their integrity and commitment to customer satisfaction.

Vorteile

I never had the chance to use this product myself. My review touches on customer service.

Nachteile

Their sales agents are charging for products that were never ordered and their customer service is completely clueless and are incapable of escalating the issue the proper level.

Kathy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 19.12.2017

All out blackmail...

I have been a customer for over 30 years of Simply Accounting, which changed to Sage 50 over the years. Last year I purchased the new update, as they deactivated the software I was using. This year, they want a whopping amount for one year. As a small business owner, this is an unexpected expense that is not feasible. I was on holidays when my credit card expired. told them I could not update, as I did not have card. Did it when I returned, and found out then the cost... Told them I wanted to talk to manager. They disconnected me. I can't get into my accounting software, as I can not even fix a paycheck that was previously posted. Blackmail, will be looking at other software this winter, after 30 years. Bad company policy.

Vorteile

The pro was that i was familiar with this software after working with it for 30 + years, but no longer. Customer support is not good.

Nachteile

Disconnect, with no alternative then to pay 400 % + markup. Very unhappy customer of 30 + years, will no longer be a customer

Morna
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2023

Crucial for small businesses

This package is easy to use, so crucial in helping us keep track of our business performance and makes our finance so efficient and professional. Saves us loads of time too. Plus a great price for all that. As a small business we couldn't do without it.

Vorteile

Despite our size, Sage really professionalises our finance. So easy to keep track of how we’re doing, cash flow, P&L at the touch of a button and Balance sheet. Couldn’t do without it.

Nachteile

As a non finance person (but with a good level of knowledge) I find it difficult to understand the ‘how to’ articles from Sage when I need help.

Penny
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 8.2.2024

Sage 50 cloud accounting would highly recommend

Very happy with the Sage platform, absolutely no reason to look at changing.

Vorteile

Functionality, ease of use, annual licence fees are not expensive, customer service/assistance is great.

Nachteile

You need to be extremely accurate in your loading of data, if batched and incorrect, you cannot go back and make any changes, you would need to do additional admin on new batches to rectify.

Rosie
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 11.3.2023

Very poor customer service no support for issues which affect the business

we have a number of companies and the customer support for issues is very poor i am told have to wait 2 days to get access for the software i am paying for so i have to stop my business for two days so sage can help me get access the online help chats just keeps going in circle's

Vorteile

unable to comment as 9 out 10 times does not work

Nachteile

if we are paying for a service we should not wait day to access the sevice

Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

4
Bewertet am 9.7.2020

Worst experience ever

I had one call and because the tech rep could not stay on the phone while I did as he asked, he did up a ticket...which he immediately closed. When I called back in they could not / would not reopen that ticket. I got pushed to sales and they would not give me back my one support call. That rep said I could speak with a supervisor, then pushed me back to tech. When I called in, someone took my name for the supervisor to call me back, and that never happened. This is the worst customer service I have seen in years. Meanwhile my newly purchased upgrade, is not doing what it is supposed to. Thanks for nothing Sage!

Vorteile

Fine once you get used to it; it is not as user friendly as Quickbooks

Nachteile

Functionality between computers has been a problem and tech did not help; read below

Amber
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 4.3.2020

Will keep charging you after cancellation

After cancelling my subscription Sage continued to charge my account for 5 months . After contacting customer service and being told I was owed a refund I have still not received a refund and that was 5 months ago

Vorteile

I use Sage 50 for my accounting , but would never purchase any service through them due to their customer service. After renewing my subscription & charging my account without authorization then continuing to charge my account after I cancelled the unauthorized renewal

Nachteile

Their Customer service is terrible purchasing any monthly service through them is risky , make sure you keep all bills , emails and transcripts of phone calls

389 Bewertungen