Cin7 Omni

Vorteile

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Nachteile

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

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Vorteile

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Nachteile

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

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Zuvor genutzte Software

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Vorteile

Cin7 Promises to do all the things you need

Nachteile

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

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Vorteile

I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Nachteile

That your onboarding team are located in India. Made trying to access onboarding help difficult

Vorteile

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Nachteile

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Vorteile

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Nachteile

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Vorteile

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Nachteile

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Vorteile

Cin7 has a good user interface and is quite user friendly.

Nachteile

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Vorteile

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Nachteile

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

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Vorteile

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Nachteile

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Vorteile

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.

We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Nachteile

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.

For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

In Betracht gezogene Alternativen

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Zuvor genutzte Software

Vorteile

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition.
Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Nachteile

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer.
Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Vorteile

Easy to setup, easy to use, great training materials, API/EDI native and works well

Nachteile

After sales technical support is almost non existent. Tickets can take a month to be first addressed and there is no one to call

Vorteile

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Nachteile

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

Vorteile

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Nachteile

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Vorteile

The communication to Xero for accounting.
Order management is okay and my experience is improving as we become more familiar with the system

Nachteile

The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved.

Vorteile

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Nachteile

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.

Vorteile

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Nachteile

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Vorteile

It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7

Nachteile

1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."

4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.

Vorteile

Easy to use and some great tools to make your processes a lot less manual
I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable.
Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Nachteile

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account.
Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

Vorteile

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Nachteile

To put it succinctly:
1- sales rep did not provide all the info I needed:
- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free
- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.
- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.
2- onboarding was a nightmare and was still incomplete by the time I canceled the service.
- onboarding team kept changing their mind about data.
- cin7 is slow and unintuitive so you need an expert to set it up
3- platform is poor:
- it looks cheaply designed (aesthetics is important when you are using something hours everyday)
- this could be forgiven if it performed great - it doesn't!
- it is slow, outdated, unintuitive,
- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.
3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.
there are so many better alternatives. Beware!

Vorteile

The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good.

Nachteile

Customer support is the worst, probably the worst on the market.

Vorteile

Impacts most of the departments in the company with information of a job order and quite easy to use

Nachteile

it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed

Vorteile

How user friendly it is, also the support you get to intergrate the system the response time is quick also.

Nachteile

WMS system is very basic and limiting for what we needed have to integrate another system now.

Vorteile

Overall I like that it provides a robust inventory management system with room to grow.

Nachteile

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

Vorteile

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Nachteile

restrictions do not exist on module like credit processing.

Vorteile

[sensitive content hidden]
from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Nachteile

Nothing to write from the perspective of cons

Vorteile

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Nachteile

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

In Betracht gezogene Alternativen

Warum Cin7 Omni gewählt wurde

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Vorteile

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

Nachteile

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

Vorteile

Managing inventory, sales and other business practices on one platform is a game changer.

Nachteile

It is too early to comment on what I like least.

Vorteile

One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfillment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business.Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable.

Nachteile

It can be tricky to learn some aspects like POS but it is still fine.

Vorteile

Full functionality to the accounting and inventory management with B2B

Nachteile

Requires some technical knowledge which is not always present in all staff

Vorteile

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Nachteile

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Vorteile

integration of the purchase of retail inventory

Nachteile

auto-replenishment and connect the online sale

Vorteile

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Nachteile

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Vorteile

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Nachteile

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Vorteile

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Nachteile

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

In Betracht gezogene Alternativen

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Vorteile

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Nachteile

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Vorteile

Integration was simple. The product is mostly intuitive and it possesses all (or most) of the features necessary to manage the inventory for our business needs. The reporting and insights are robust and useful. The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of data.

Nachteile

Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve.Some processes are opaque and difficult to understand why a particular module doesn't function in an expected manner.The lack of NetSuite integration is a negative for our particular business.

Vorteile

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Nachteile

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Vorteile

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Nachteile

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

In Betracht gezogene Alternativen

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Vorteile

API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!

Nachteile

There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.

The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.

Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.

As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.

In Betracht gezogene Alternativen

Warum Cin7 Omni gewählt wurde

Vorteile

Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth.

Nachteile

We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet.

Vorteile

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices.
We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Nachteile

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component)
Also a planning and scheduling module would be a welcome addition.
We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors

Vorteile

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Nachteile

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Vorteile

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Nachteile

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.

In Betracht gezogene Alternativen

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Vorteile

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Nachteile

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Vorteile

Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs.

The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull.

The promise of the system itself is huge. You just have to get it there.

Nachteile

Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls.

There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process.

Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this.

The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.