Samsara Erfahrungen

Vorteile

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

Nachteile

What I like least about samsara is the price of the service.

Vorteile

Thier customer support for outstanding! They truly go above and beyond and are forward thinking.

Nachteile

That we didnt switch over to them soon enough.

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Their customer service was terrible and their devices broke on a regular basis.

Gründe für den Wechsel zu Samsara

Customer service was much better, and the employees seem to be more rounded and able to answer any question thrown at them.

Vorteile

Maps and speed of tracking. Details of location and reports.

Nachteile

Unprofessional team of sales people who are only worried about the sale and nothing us. Was promised a buyout and communication with Verizon from Samsara which never took place. Now six months later still not able to get anything resolved, have no point of contact, and just get bounced around from one person to another. Responses are few and far between. Now having issues with GPS units themselves but of course no one will respond to us. Never provided onboarding or training. Just a disgraceful company.

Vorteile

Easy and reliable, also easy to understand to the drivers

Nachteile

Customer support, If you need help you will die trying to get someone from support to help you
instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Lack of customer support, inconsistencies on services and they just didn't care

Gründe für den Wechsel zu Samsara

At that time was good and afordable, good platform

Vorteile

Samsara has given us the ability to track the usage of our rental units much better than anything before. Knowing how often a unit is running helps not only capture lost revenue on rentals but also gives us the opportunity to stay more inline with manufacturer maintenance schedules to keep our equipment running in peak condition.

Nachteile

Some of the features that Samsara offers do not translate well in the equipment world. They seem to be more geared towards logistics and freight hauling.

Vorteile

User friendly and reliable. Also love the camera's in our trucks and Yard.

Nachteile

Customer service department is hard to understand.

Vorteile

So far we have found all aspects of Samsara to be great. I have been able to make our Truck Drivers safer by utilizing the safety score feature and adding it to our bonus structure.

Nachteile

I have had to update a lot of area on our maps for Speed as we are very rural and some area did not have any speed limits associated which caused my drivers to have speeding violations when they were not speeding.

Vorteile

Samsara has a wide range of equipment and a comprehensive package of tools to monitor your fleet safety, compliance, temperature control monitoring, and other aspects of your fleet with plenty of reporting and setting options.

Nachteile

I do not like the customer support. You get the run around and escalation process via email and on the phone with people you can hardly understand. I have bad module units that should have been under warranty. We ended up just throwing them in the back room and purchasing new ones. That is not how customer service should be, but the fact of how frustrating it got.

Vorteile

Like the I can view my drivers, and they are on camera while in truck

Nachteile

I have had nothing but good things with Samsara

Vorteile

Good training videos and excellent support

Nachteile

Overall, it is a great product with excellent resources available. Not much bad with your product

Vorteile

*Easy to use
*Can be used on different platforms
*Looks very high tech

Nachteile

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Vorteile

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

Nachteile

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Omnitracs was very expensive, and there were rarely any improvements to the platform.

Gründe für den Wechsel zu Samsara

Samsara has a wider suite of solutions under one roof. The competition usually specialized in a given area and was lacking overall features.

Vorteile

Liked the way the camera images could be remotely retrieved and the plug and play install of the ELD

Nachteile

Has some connectivity issues with some older trucks and brand new trucks with the VG34

In Betracht gezogene Alternativen

Teletrac Navman DIRECTOR

Warum Samsara gewählt wurde

Transition from AOBRD to ELD. Selected Samsara after comparing features and prices

Zuvor genutzte Software

Teletrac Navman DIRECTOR

Gründe für den Wechsel zu Samsara

Selected Samsara over Teletrac 5 years ago and opted to remain with Samsara after evaluating against KT 2 years ago

Vorteile

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Nachteile

Pricing is on the expensive side, but the payment plans definitely help.

Vorteile

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Nachteile

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

In Betracht gezogene Alternativen

Verizon Connect

Gründe für den Wechsel zu Samsara

The camera system and ease of use is what really drove us towards samsara. It had the most features and a roadmap of new features that impressed our team.

Vorteile

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Nachteile

The maintenance feature doesn't allow uploading files such as receipts.

In Betracht gezogene Alternativen

Verizon Connect

Warum Samsara gewählt wurde

Our previous provider didn't offer real-time vehicle diagnostics via OBDII port.

Gründe für den Wechsel zu Samsara

The user interface was superior as well as the hardware options.

Vorteile

Having less than one year, I assure all, there are none.

Nachteile

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary .
Most of it constantly fails.

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon.

Zuvor genutzte Software

Verizon Connect

Gründe für den Wechsel zu Samsara

Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5

Vorteile

What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years.

Nachteile

The only thing I can say that it is always 30 seconds behind on the GPS.

Vorteile

Ease of use, good quality of cameras, customer service is on point.

Nachteile

Everything needs to be able to export in Excel, not just CSV

In Betracht gezogene Alternativen

Verizon Connect

Warum Samsara gewählt wurde

Needed a system that could grow with our company

Gründe für den Wechsel zu Samsara

Better price, better quality, easier install and size was not too big

Vorteile

Intuitive navigation for the dashboard user as well as for the driver.

Nachteile

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Vorteile

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Nachteile

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Vorteile

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Nachteile

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Vorteile

Seeing where my fleet is works.
All other features that they offer are bothersome to your drivers.

Nachteile

If you are a growing company be cautious signing a contract with them.
If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws.
Customer service is an endless loop of passing you around until they close your ticket without a resolution.
Your customer rep will change endlessly and you will be left unsupported.
I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units.
The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached.

Vorteile

Very user friendly. Accurate and up to date latest information.

Nachteile

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Vorteile

Looks good that's all noting else is good

Nachteile

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog.
We wish we have moved out from them log time ago.