Samsara Erfahrungen

Vorteile

Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.

Nachteile

Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.

Vorteile

Easy to grasp and continued improvements!

Nachteile

Nothing with Samsara but our TMS provider took a very long time to integrate.

Vorteile

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Nachteile

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Vorteile

Ease of use, good quality of cameras, customer service is on point.

Nachteile

Everything needs to be able to export in Excel, not just CSV

In Betracht gezogene Alternativen

Verizon Connect

Warum Samsara gewählt wurde

Needed a system that could grow with our company

Gründe für den Wechsel zu Samsara

Better price, better quality, easier install and size was not too big

Vorteile

Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.

Nachteile

Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.

Vorteile

Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast.

Nachteile

Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR.

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Because they don't have camera option and it's expensive.

Gründe für den Wechsel zu Samsara

I thought it's great customer service and great app for drivers but I was wrong. After so many cases open with technical department I decided to move.

Vorteile

reports for idling, camera views, maintenance reports and tracking.

Nachteile

location on log book is not as exact as could be. we travel northern canada and gps and logs does not state the locations

Vorteile

A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.

Nachteile

On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.

Vorteile

I love the libe tracking yo can see in the map where is your truck and calculate the eta also can send the tracking link to the customers

Nachteile

To be honest it is a good app but qe also use macropoint and macropoint is our first option also drivers preffers MP

Vorteile

This software is easy to use, modern UI so it's very intuitive for new users. Live tracking in real time, always working as intented.

Nachteile

Tracking links could have a little bit more information about the freight that is moving on it.

Vorteile

*Easy to use
*Can be used on different platforms
*Looks very high tech

Nachteile

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Vorteile

Customer fueled app and software updates.

Nachteile

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

In Betracht gezogene Alternativen

Verizon Connect, Motive und Teletrac Navman DIRECTOR

Warum Samsara gewählt wurde

Fees for equipment AND installation. Installs needed the trucks blocked for days costing $. Software was nothing special and customer service was a nightmare.

Zuvor genutzte Software

Teletrac Navman DIRECTOR

Gründe für den Wechsel zu Samsara

Combination of Corporate options/pricing and ease of use

Vorteile

Having less than one year, I assure all, there are none.

Nachteile

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary .
Most of it constantly fails.

In Betracht gezogene Alternativen

Motive

Warum Samsara gewählt wurde

Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon.

Zuvor genutzte Software

Verizon Connect

Gründe für den Wechsel zu Samsara

Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5

Vorteile

Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.

Nachteile

We are very happy with the software. It is meeting our expectations

Vorteile

Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition.

Nachteile

There really isn't anything about the Samsara product that we don't like.

Vorteile

The camera will send you video when an event happens, no waiting for a driver phone call, or not being aware of an incident/accident. Has saved us millions in the first 6 months of use. The driver ELD app is customizable (workflow) and VERY EASY for drivers to learn and use. Equipment install is 5 minutes, driver training is 15 minutes. After 400 installs and driver training this time savings is enormous. Over 400 cameras, vehicle gateways, 600 trailer trackers, and ZERO hardware failures. Plug it in and it works! With no formal training I was able to unbox, program, install, and use the hardware/software the first day.

Nachteile

The driver app has a few pages where there is no next or advance button, you have to use the upper left back arrow ( <- ) on some pages to go back or exit a page.

Vorteile

It is cloud based, has real time location of truck with map and has a driver app.

Nachteile

Software is faulty. Most recent issue gateway is supposed to automatically record driving time but, it's recording driving AFTER driver is going off duty and truck is parked.. causing HOS violations on log.. tried editing but, because the edit is from DRIVING (incorrectly recorded) to OFF DUTY it indicates there is still an ELD violation. Reached out to Samsara they said it will be about 2 months before this can be fixed. I've decided not to renew my contract.

Vorteile

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

Nachteile

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

Vorteile

Easy to use. Easy for drivers to also use

Nachteile

takes too much to get equipment replaced

In Betracht gezogene Alternativen

Verizon Connect

Warum Samsara gewählt wurde

Easier to use

Gründe für den Wechsel zu Samsara

Easy to use

Vorteile

Throughout the evolution of the product in our 18 months of use, the additional features have made navigation and reporting more simple for the user and administrator. Tracking hours of service and keeping 135 drivers compliant has changed from reviewing individual logs for accuracy to scanning for violations. Knowing how many hours a driver has available tomorrow at a glance makes an immediate impact on our logistics experts ability to assign work. It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.

Nachteile

Inability to prevent a driver that has logged out from being put back on duty. If a member of the fleet team moves a vehicle without logging in to that vehicle, the software places the unassigned movement on the log of the last person that was signed in.

Vorteile

User friendly, we have a lot of older drivers that are not very computer savvy but they all complement Samsara for how easy is to use it. Also very easy to set up and navigate. I don't want to ever use another system.

Nachteile

Honestly i dont know any cons. I am very happy with it. I have been using it from the beggining.

In Betracht gezogene Alternativen

Motive

Gründe für den Wechsel zu Samsara

pricing and features

Vorteile

This software provides everything we needed in a GPS company fleet tracking software. It allows me to check in and see where my employees are, but it also keeps track of things for the vans that I don't know how else to keep track of. We have it set up to tell me when the vehicle needs maintenance including oil changes. This has been SO nice! The camera features has actually helped significantly when a company vehicle has been in an accident to show to the police and see what really happened.

Nachteile

The thing I like the least about the software is I wish I had the ability to edit the vehicle and the driver driving the vehicle on the same page at the same time. Instead, I have to go into the drivers page and then go to a different section entirely to edit anything for the vehicle information. With having to switch back and forth, I sometimes get a little lost and it takes clicking around a lot before I figure it out.

Vorteile

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

Nachteile

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

Vorteile

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

Nachteile

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

Vorteile

Samsara is very easy to implement and very easy to use.

Nachteile

There really aren't any drawbacks using Samsara.