Verizon Connect

Vorteile

Verizon Connect bietet viele moderne Dashboards und Ansichten mit zahlreichen Möglichkeiten, die grundsätzlich positiv sind. Doch all das wird unbrauchbar, wenn der Inhalt fehlerhaft oder unvollständig ist, was bei uns definitiv der Fall war.

Nachteile

Während unserer sechsmonatigen Zusammenarbeit gab es erhebliche Probleme. Die technische Beratung war extrem unzureichend, da bei jeder einfachen Frage Rücksprache mit Experten in Holland gehalten werden musste. Diese Rückfragen betrafen keine komplizierten oder wissenschaftlichen Themen, sondern grundlegende technische Details.

Besonders besorgniserregend war, dass uns in dieser Zeit drei Bagger gestohlen wurden. Trotz installierter GPS-Sender konnten diese nicht wieder aufgefunden werden, da die Geräte zu einfach demontierbar waren und die Störmeldungen nicht zuverlässig übermittelt wurden.

Erschwerend kam hinzu, dass die Funktion der Störmeldungen völlig unzuverlässig war. Schon bei kleinsten Funk- oder Stromunterbrechungen erhielten wir innerhalb von 60 Minuten über 120 Störmeldungen, was eine sinnvolle Überwachung unmöglich machte.

Die Installationen wurden zudem von drei verschiedenen Subunternehmern durchgeführt, deren Monteure weder Deutsch noch Englisch sprechen konnten. Dies führte zu erheblichen Kommunikationsproblemen und beeinträchtigte die Qualität der Montagearbeiten erheblich.

Insgesamt eine sehr enttäuschende Erfahrung.

Vorteile

Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.

Nachteile

Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen

Vorteile

Also die APP Reveal ist Verizon gut gelungen.

Nachteile

Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.

Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.

Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.

DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!

FINGER WEG VON VERIZON!

Vorteile

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

Nachteile

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

Vorteile

bei verizon Connect ist der Kunde kein König,

Nachteile

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

Vorteile

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Nachteile

just develop more features for better experience.

Vorteile

Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.

Nachteile

Would have liked an easier solution to installing the transponder in the vehicle

Vorteile

There really isn't anything good about verizon connect / reveal.

Nachteile

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Vorteile

It has helped us manage our fleet locations as well as employee time tracking

Nachteile

Nothing. It has been great and easy to work with

Vorteile

Being able to see day to day operations with ease

Nachteile

Some times it has a delay but could be from poor signal

Vorteile

Nothing. Do not waste your time on buying this service.

Nachteile

It is a horrible service and company to work with. See further details in the next question.

Vorteile

The ability to track in real time my entire fleet including ETA's and required maintenance.

Nachteile

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Vorteile

I am very familiar with the product. I understand the Verizon lingo.

Nachteile

it is mainly used for fleets not everyone has access to it.

Vorteile

It is very convenient and easy to use for me

Nachteile

There was nothing I did not like about it

Vorteile

It was quick, fast, straight to the point. No Time to wait.

Nachteile

It took a hot minute to set up, but once everything was all set up boom it was fast.

Vorteile

The portal looks good and gives the exec's the warm and fuzzies

Nachteile

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Vorteile

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Nachteile

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Vorteile

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Nachteile

There's nothing I like least I could go on about the most

Vorteile

Not using their service any longer.

Nachteile

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Vorteile

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Nachteile

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Vorteile

Tracking vehicles is easy. Can see where, when and how fast they are going

Nachteile

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Vorteile

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Nachteile

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

Vorteile

The service is perfect… signal is always strong

Nachteile

Actually there’s not a thing I dislike about Verizon

Vorteile

We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.

Nachteile

This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.

Vorteile

We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)

Nachteile

Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.

Vorteile

I liked the ease of how I could track company vehicles

Nachteile

I have never had any bad times with this app

Vorteile

The ease of usage, doesnt freeze or make you have to close the app a million times.

Nachteile

Sometimes its hard to find certain things when i am useing the scheding portion of the app.

Vorteile

GPS Dasboard Page, something we used daily

Nachteile

Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!

Vorteile

I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.

Nachteile

I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.

Vorteile

It is easy to use and reliable holding bandwidth

Nachteile

There is not anything per se that I didn't like.

Vorteile

Vehicle Tracking system worked well, online system was suitable for Company requirement

Nachteile

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.

1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Vorteile

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Nachteile

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Vorteile

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Nachteile

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Verizon Connect

Vorteile

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Nachteile

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

Vorteile

helps reduce costs, increase productivity, keep up on vehicle maintenance

Nachteile

no signal areas can cause dispatcher confusion

Vorteile

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Nachteile

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

Vorteile

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

Nachteile

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

Vorteile

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Nachteile

Nothing. I couldn't imagine managing my fleet without it.

Vorteile

Ease of set up and use. We have a small fleet that Verizon helps us track

Nachteile

Cost of initial set up was high. We had to wait to get an installer to our location

Vorteile

The prospecting is unlike any I’ve seen out there

Nachteile

It is very spendy relative to the features and tools I use

Vorteile

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Nachteile

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

Vorteile

La possibilité de mettre des badges d’identification conducteur

Nachteile

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

Vorteile

Great service for the last two years with no issues or complaints.

Nachteile

The price could be a little cheaper and more friendlier for the consumer.

Vorteile

Parfois, on arrive à localiser le véhicule

Nachteile

Le service client est désastreux et malhonnête.
Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront.
Le service client est formaté au même discours, il ne comprend rien à vos demaandes.

Vorteile

Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

Nachteile

There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it

Vorteile

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

Nachteile

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

Vorteile

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Nachteile

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Vorteile

Nothing really it always lagged on info.

Nachteile

Realtime information was never reliable.

Vorteile

None for the price that the change there are many many cheaper better options the this use at your own risk

Nachteile

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Vorteile

Que puedo ver donde estan mis vechiculos

Nachteile

No dan respuesta rapida en lo que se solicita