Verizon Connect
Über Verizon Connect
Verizon Connect Preis
Verizon Connect bietet keine Gratisversion und keine kostenlose Testversion.
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- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Mein Motto für das Unternehmen: Nicht Günstig, sondern billig!
Unsere allgemeine Erfahrung mit Verizon Connect war enttäuschend. Obwohl das System viele moderne Funktionen und ansprechende Dashboards bietet, war die Zuverlässigkeit der Informationen mangelhaft. Fehlende oder fehlerhafte Daten machten die Nutzung oft ineffektiv und führten zu erheblichen Schwierigkeiten im operativen Einsatz.
Vorteile
Verizon Connect bietet viele moderne Dashboards und Ansichten mit zahlreichen Möglichkeiten, die grundsätzlich positiv sind. Doch all das wird unbrauchbar, wenn der Inhalt fehlerhaft oder unvollständig ist, was bei uns definitiv der Fall war.
Nachteile
Während unserer sechsmonatigen Zusammenarbeit gab es erhebliche Probleme. Die technische Beratung war extrem unzureichend, da bei jeder einfachen Frage Rücksprache mit Experten in Holland gehalten werden musste. Diese Rückfragen betrafen keine komplizierten oder wissenschaftlichen Themen, sondern grundlegende technische Details.
Besonders besorgniserregend war, dass uns in dieser Zeit drei Bagger gestohlen wurden. Trotz installierter GPS-Sender konnten diese nicht wieder aufgefunden werden, da die Geräte zu einfach demontierbar waren und die Störmeldungen nicht zuverlässig übermittelt wurden.
Erschwerend kam hinzu, dass die Funktion der Störmeldungen völlig unzuverlässig war. Schon bei kleinsten Funk- oder Stromunterbrechungen erhielten wir innerhalb von 60 Minuten über 120 Störmeldungen, was eine sinnvolle Überwachung unmöglich machte.
Die Installationen wurden zudem von drei verschiedenen Subunternehmern durchgeführt, deren Monteure weder Deutsch noch Englisch sprechen konnten. Dies führte zu erheblichen Kommunikationsproblemen und beeinträchtigte die Qualität der Montagearbeiten erheblich.
Insgesamt eine sehr enttäuschende Erfahrung.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Absolut Inkompetent
Absolut und kompetent.Würde ich allem abraten. Es gibt bestimmt was besseres auf dem Markt.
Vorteile
Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.
Nachteile
Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SCHLECHTER SERVICE!, PREISE ÜBERTEUERT, FINGER WEG VON VERIZON!!!!
Vorteile
Also die APP Reveal ist Verizon gut gelungen.
Nachteile
Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen.
Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt.
Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht.
DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS!
FINGER WEG VON VERIZON!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Kundenservice miserabel, falsche Abrechnungen
vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!
Vorteile
das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr
Nachteile
mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar
- Branche: Paket- & Frachtlieferung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Unseriös
keines mehr
Vorteile
bei verizon Connect ist der Kunde kein König,
Nachteile
sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
user friendly software and good fo driving!
this software is user friendly and has a lot of good features.
Vorteile
It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.
Nachteile
just develop more features for better experience.
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Verizon Connect works for us.
Overall we have been happy with the product. We would recommend it.
Vorteile
Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.
Nachteile
Would have liked an easier solution to installing the transponder in the vehicle
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
20 year old technology with no option to cancel
Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.
Vorteile
There really isn't anything good about verizon connect / reveal.
Nachteile
Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Pro Verizon Connect
We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.
Vorteile
It has helped us manage our fleet locations as well as employee time tracking
Nachteile
Nothing. It has been great and easy to work with
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Life saver
Has been a great app to have on the phone to see what is happening
Vorteile
Being able to see day to day operations with ease
Nachteile
Some times it has a delay but could be from poor signal
- Branche: Chemikalien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
DO NOT BUY VERIZON CONNECT
Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.
Vorteile
Nothing. Do not waste your time on buying this service.
Nachteile
It is a horrible service and company to work with. See further details in the next question.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Number One in the Business, Verizon Connect
Nothing but the best , I would recommend Verizon Connect to anyone running a business.
Vorteile
The ability to track in real time my entire fleet including ETA's and required maintenance.
Nachteile
Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Verizon Connect
Vorteile
I am very familiar with the product. I understand the Verizon lingo.
Nachteile
it is mainly used for fleets not everyone has access to it.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
TeamVerizon
I enjoyed using this when it was needed.
Vorteile
It is very convenient and easy to use for me
Nachteile
There was nothing I did not like about it
- Branche: Schreiben & Editieren
- Unternehmensgröße: Selbstständig
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Straight to the Point
Always a great experience overall, so worth it!
Vorteile
It was quick, fast, straight to the point. No Time to wait.
Nachteile
It took a hot minute to set up, but once everything was all set up boom it was fast.
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Too focused on the direct customer and not the MSP customer
Vorteile
The portal looks good and gives the exec's the warm and fuzzies
Nachteile
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Decent Product - TERRIBLE CUSTOMER SERVICE
The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them,
Vorteile
The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.
Nachteile
Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.
DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Navigation efficiency
Improvement in communication on and off the road. Making my drivers a lot more efficient
Vorteile
Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects
Nachteile
There's nothing I like least I could go on about the most
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Worst Service I Have Ever Had/Used in My 58 Years on This Planet
I think I covered that.
Vorteile
Not using their service any longer.
Nachteile
The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Oct 23...dont buy this product.
Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.
Vorteile
Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.
Nachteile
Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.
- Branche: Öl & Energie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Trucking Necessity
Vorteile
Tracking vehicles is easy. Can see where, when and how fast they are going
Nachteile
Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Abuse - Unethical and illegal business practices
[sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing
Vorteile
In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use
Nachteile
I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One call away
Vorteile
The service is perfect… signal is always strong
Nachteile
Actually there’s not a thing I dislike about Verizon
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Safety first
Vorteile
We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.
Nachteile
This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Poor customer support
Poor customer service is a bigger con than resourceful features.
Vorteile
We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)
Nachteile
Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.
- Branche: Bildungsmanagement
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Pretty cool app
Vorteile
I liked the ease of how I could track company vehicles
Nachteile
I have never had any bad times with this app
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
One of those apps you should have.
Over all it does what i need it to do and for the things that gives me problems, i use another app for that stuff.
Vorteile
The ease of usage, doesnt freeze or make you have to close the app a million times.
Nachteile
Sometimes its hard to find certain things when i am useing the scheding portion of the app.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
They will lock you into a 3+ year contract - Horrible Customer Service.
Stay away, Samsara looks like the way to go. Verizon has a lack of integrations.
Vorteile
GPS Dasboard Page, something we used daily
Nachteile
Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!
- Branche: Pharmazeutika
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Verizon Connect Fair Review
Vorteile
I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.
Nachteile
I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Using Verizon Connect
Vorteile
It is easy to use and reliable holding bandwidth
Nachteile
There is not anything per se that I didn't like.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Exceptionally dissappointing - Verizon Connect (Multiple Contracts)
Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices
Vorteile
Vehicle Tracking system worked well, online system was suitable for Company requirement
Nachteile
Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.
1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Terrible company, customer service & overall awful company
Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.
Vorteile
I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.
Nachteile
Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Swindled and Hood Winked
In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!
Vorteile
Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.
Nachteile
Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Verizon Connect
The Verizon agent lied and stated that Verizon contained the same capabilities as their competitors. In addition, Verizon offered a comparatively lower price per unit.- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Résiliation non prise en compte et facturation en continu (à FUIR)
Une expérience qui débutait très bien et qui fini de manière chaotique. Comportement irresponsable et abusif sur le côté facturation et résiliation.
Vorteile
Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.
Nachteile
Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Verizon Connect is excellent
excellent tracking tool for mobile workforce and equipment
Vorteile
helps reduce costs, increase productivity, keep up on vehicle maintenance
Nachteile
no signal areas can cause dispatcher confusion
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Verizon Connect
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.
Vorteile
Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.
Nachteile
Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Lifepoint Health
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.
Vorteile
Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.
Nachteile
While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Can't go a day without Verizon Connect
I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.
Vorteile
I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.
Nachteile
Nothing. I couldn't imagine managing my fleet without it.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great Product
Vorteile
Ease of set up and use. We have a small fleet that Verizon helps us track
Nachteile
Cost of initial set up was high. We had to wait to get an installer to our location
- Branche: Pharmazeutika
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good tool for scheduling and prospecting
Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support
Vorteile
The prospecting is unlike any I’ve seen out there
Nachteile
It is very spendy relative to the features and tools I use
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Verizon lost in the Horizon
Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.
Vorteile
Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.
Nachteile
Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mauvaise expérience
Horrible Aucune communication aucune résolution de problème à fuir
Vorteile
La possibilité de mettre des badges d’identification conducteur
Nachteile
Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.
- Branche: Chemikalien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Verizon Connect
Great experience with the service and it could be better with a price reduction.
Vorteile
Great service for the last two years with no issues or complaints.
Nachteile
The price could be a little cheaper and more friendlier for the consumer.
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Entreprise malhonnête
Les véhicules sont localisés avec un décalage de 24h. Pour prendre un rendez-vous et vérifier ce qui ne va pas, bon courage.
Quand la personnes est venue, elle n'a jamais su résoudre le problème.
Les voitures n'étant en ma possession car vendues, accidentées (à la casse), ou en fin de Leasing, VERIZON continue à facturer.
C'est juste minable de leur part.
Vorteile
Parfois, on arrive à localiser le véhicule
Nachteile
Le service client est désastreux et malhonnête.
Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront.
Le service client est formaté au même discours, il ne comprend rien à vos demaandes.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Verizon Connect
Vorteile
Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal
Nachteile
There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it
- Branche: Gewerbeimmobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Beyond Disappointed
Beyond disappointed. Want to be released from contract.
Vorteile
This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.
Nachteile
The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Verizon has a better app than most
Pretty good! As far as other carriers systems, this one is easy, modern and nice.
Vorteile
The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.
Nachteile
The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.
- Branche: Baumaterial
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Verizon Connect Report
Vorteile
Nothing really it always lagged on info.
Nachteile
Realtime information was never reliable.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Stay away from Verizon connect
It was one of the apps I would never recommend to anyone. There are better options. Use those options.
Vorteile
None for the price that the change there are many many cheaper better options the this use at your own risk
Nachteile
They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Pesima atención al cliente
Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado
Vorteile
Que puedo ver donde estan mis vechiculos
Nachteile
No dan respuesta rapida en lo que se solicita