Teletrac Navman DIRECTOR

Vorteile

It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

Nachteile

Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.

Vorteile

Ease of use
The phone App

Customer support

Nachteile

Nothing really.
Like all software, just have to get use and comfortable with the system.

Vorteile

Was best option at the time for AOBRD compliance

Nachteile

When time came to switch from AOBRD to ELD we chose to switch to Samsara because of video features and ease of installation

Vorteile

The accuracy and the layout for reports are great

Nachteile

My original customer representative was amazing, however after she moved on to a different position, The new customer rep doesn't even have a phone number! Multiple emails sent, claims opened/Cases open and no support whatsoever! Her name is [SENSITIVE CONTENT] and even though I have been with the comapny for 3 years, I spoken to her only twice (because there is no way to contact her other than though emails) which are ignored

Vorteile

The thing that attracted me to this company was the integration with McLeod and the reasonable price. -- However as I would soon discover, these were merely a honey trap.

Nachteile

1. The fact that the product just did not work.
2. The worst customer support I have ever had the displeasure of dealing with.
3. LIESSSS

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Vorteile

Nothing - it has had literally zero benefit

Nachteile

We have had an awful experience overall…
We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.

Vorteile

Nothing - when it didn't work you couldn't get anyone to help

Nachteile

Customer service is not accessible. No help at all..

Vorteile

I don't want to sound bold so that an opportunity may arise and therefore I will simply pass on this question.

Nachteile

The product did not live up to the presumed expectations. The software remained on duty status when the truck was parked in the yard. The software had a time lapse which negatively impacted HOS. We were signed up in the "hero" program and our hero never replied to any of our messages. The service department contracted with Teletrac dissolved or filed for bankruptcy, DURING the COVID PANDEMIC, in which we literally shut down our operations for a couple of weeks to then be told to reschedule. So it was either I go bankrupt waiting for Teletrac to stand by their commitment in offering my motor carrier company a solution for my trucks standing idle as my fixed and variable expenses increase or respectfully reach out to their customer service and request for the mailing address so that I can mail the equipment and software back to Teletrac. Instead, their customer service matched the quality Teletrac offers the public and they insisted that they will get it together. Well, i'm sorry to burst your bubble Telectrac, but you breached the contract when you threaten the stability of my organization. My incident has taken place with Teletrac within a month. I returned the equipment and now they have an attorney reaching out to me on a bogus lawsuit in the amount of $37,000. I have less than 15 trucks and potential customers should do the math.

Vorteile

The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads

Nachteile

There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case.

Vorteile

Software is generally easy to u. When it works.

Nachteile

Slow to update, seems to frequently provide inaccurate vehicle locations

Vorteile

its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

Nachteile

you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service

Vorteile

When it works the user interface is not complicated

Nachteile

Tablets malfunction on a regular bases. Customer service is TERRIBLE.

Vorteile

The platform in which you view the vehicles is pretty easy to use and customizable for your needs
3rd party guy they hired to install was AMAZING

Nachteile

We switched from another company to Teletrac due to their horrible customer service and poor quality product. I would go back to them at this point
I was sold on basic features it did not come with (posted speed alerts)
Integrations to programs such as Fleetio did not work (confirmed it was Teletrac and not Fleetio with the issue)
Multiple interactions with customer service were awful (one guy told me he" didnt know what to do and Im on my own")
Response from the sales team post sale would take days, but when it came to signing the contract, it was minutes
The tracker that was installed says on its specs it comes with a feature that it does not
Odometer readings on platform never correct

Vorteile

Very Basic in what it can offer and do

Nachteile

Lacks major functionality and does not incorporate well to the major trucking industry standards and programs

Vorteile

I do enjoy their director administration portal and it is very easy to use.

Nachteile

We have trucks leaving our base which has great cell signal and the driver's cannot log into the tablet. Constantly show trucks offline. Constant connectivity issues in areas where cell phone signal is perfect. I wish that I had read all of the bad reviews on this site prior to signing up. This is the worst decision! I chose them because they offered no start up fees. Well there is a reason they are including the equipment for free. It does not work!

Vorteile

GPS Tracking, ease of use when it worked.

Nachteile

Units quit working. Platform was out dated. Limited reports compared to others.

Vorteile

Ability to monitor trucks/drivers.
Track maintenance.

Nachteile

ELD in truck hardware fails to easy....cords being pinched.
Installation varied each vendor.
Functionality lacks at times.

Vorteile

When it worked, it was great. Our drivers found it easy to work.

Nachteile

It wouldn't work all the time, customer service was awful, we could not get up graded to ELDs and we had been with them for 7 years.

Vorteile

This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.

Nachteile

Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.

Vorteile

GPS Tracking in real time. The maintenance reminder is nice once you get it fully setup for each vehicle, but still leaves room for improvement.

Nachteile

Dashboard is slow and laggy, no matter what computer you use. Often having to close the window and re-open it so it's responsive.

Vorteile

Ease of use. Precision of product. And customer service

Nachteile

The change from AOBRD to ELD. Just the switch was long.

Vorteile

I like the fact that software is easy to use and didn't require me to read a long manual in order to get it set up. The same day I got my log in I was able to track the vehicles and video of drivers who didn't not practice safe driving.

Nachteile

I don't like that this involves two companies. One company supports the software and the other company supports the actual hardware. Plus Verizon is involved with the actual GPS.

Vorteile

There are no pros to this company. They will take your money and then push you to the side with the automated phone system

Nachteile

They only offer a 3 year contract. BEWARE, once you sign there is no getting out. Multiple issues almost every day. The clocks do not reset correctly, which means paper logs till they fix it. Going from sleeper to OFF DUTY starts your clock, so more time wasted. Slow to update, screens move slowly. Customer service takes what seems like forever. The recording says you are next in line and it takes 20-30 minutes on average to get to them. Then they just read from their playbook. In the past 2 weeks we have 4 open work orders, with warranties also. If your equipment cannot last 2 weeks, probably something wrong with it. If they tell you they are going to escalate your ticket to a higher level, don't expect a phone call anytime soon.

Vorteile

It does gps tracking, it's more for tractor-trailer truck tracking and not a service fleet, they come out and install.

Nachteile

You don't have a contract with them, they create 36-month contracts for every device if you add a device its a new contract, not worth doing business with them. When we tried to reach out to cancel, we emailed, called and never got a response. We once called twice a day for 2 weeks, never got a call back from our rep, it was a joke in the office, horrible.

Vorteile

Tracking software work great when it is working. The sales man the locked us into the contract was very good at his job.

Nachteile

ELD logs drivers logs driver out for no reason. Red over speeding comes up on the Garmin even if the driver is not speeding. Drivers have take their eyes of the road to reset the navigation at every stop light and stop sign. I consider the devices unsafe for truck drivers. Trying to get a hold of someone in customer service is a joke you can wait on hold for up to 30 minutes at a time. Having a driver wait on hold is not an option. Truck drivers have enough to worry about when they on the road. They will lock you into a 3 year contract with a system that does not work correctly. I have had the ELDS in our truck for 3 months now and have to call Teletrac everyday. I would not recommend them ever.

Vorteile

What I enjoy and like the most of all is I am able to pull up the location of our trucks and in just a few clicks see exactly where the truck is sitting. If its backed into a dock or in a parking lot, or at a truckstop. I don't have to call the driver every time to get a update that can also be done via text message right from the software.

Nachteile

The reports for diagnostics on the truck could be a little easier and user friendly to pull up reports.

Vorteile

I can track every aspect of my vehicles. I know when each vehicle is started, turned off, Idling for too long, and if they are speeding.

Nachteile

The online software is outdated. It needs to use Microsoft silverlight which you can only use on certain web browsers.

Nachteile

We've lost GPS signal on several of our trucks. The app regularly has difficulty syncing to the trucks GPS. Customer service often doesn't answer or allow you to leave a voicemail. If you are lucky enough to get through, the Customer Service Rep is typically clueless, and unable to resolve your issue.

Vorteile

It's easy to use and i love the minute by minute updates. There are many reports that you can run and saftey reports are easy to pull up.

Nachteile

The only thing that I don't love about Teletrac is that the HOS is a little complicated to learn and use.

Vorteile

We began using Teletrac's Fleet Director primarily for vehicle location monitoring and navigation, however after learning of Fleet Director's safety analytics add-on we have recently adopted an internal driver safety program utilizing the driver scorecarding metrics. We now incentivize and motivate our employees to be wary of engine idle-time as well as safe driving speeds.
Learning more and more about the benefits of this software everyday. Great product!

Nachteile

Can't say that we have ran into any negatives at this point.

Vorteile

Nothing its super slow and can not give you accurate data.

Nachteile

Its a con they say there is no contract, no equipment fee, and no cancellation fee. Right I have been trying to part ways with them for six months now. They say I have to now pay for the equipment and I have to pay out the contract.

Vorteile

The ease of use. It is also very spot on. We also got the cameras on this too. It is good insurance to protect your assets. Very happy with it.

Nachteile

Set up is detailed which is good but the lack of instruction. Still working through it. I haven't found a global set up so set up has to be done for each truck.

Vorteile

Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit.

Nachteile

Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available.

Vorteile

Nothing to like about it! It is total junk from the word go.
If and when it works it is great. Neverhappens
It doesn't work!!!!!!!!!!!

Nachteile

Out of 40 trucks 6 or 7 are down on a daily basis.
Sit on the phone with customer service for 1 to 2 hours daily and still doesn't work!

Vorteile

I love this software because it's easy to use. It's basically dummy proof, plus if you do need help with anything there are videos to assist plus customer service to assist as well. It has helped our company save a lot of money with employees when it comes to work hours.

Vorteile

There are no pros for Teletrac as it is very inconsistent and inaccurate. The company was stuck in a contract for a few years too.

Nachteile

Inaccurate and inconsistent. The GPS location that is showed of our drivers were never correct and had delays on the system all the time.

Vorteile

The customer service. Teletrac employs good salespeople and they have taken care of us and ensured that the software and product meet our needs.

Nachteile

Learning curve that comes with the stigma of being "tracked". People are defensive and do not take to the software.

Vorteile

I like best that Teletrac is affordable, meaning companies do not have to outlay a hardware investment.

Nachteile

It does not offer anywhere near the level of reporting available through Peoplenet and Qualcomm. The reports need to drill down to the unit level for areas such as idle time hours and idle percentages. I could go on into other areas. Best for you guys to simply visit someone using PNET and compare for your self.

Nachteile

Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back.

It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement?

Vorteile

Two weeks after the Teletrac was installed... I received a Teletrac alert on my cell phone at 3:30am that one of our delivery vehicles was leaving the yard (all vehicles are back no later than 8pm). We contacted the Police and were able to direct them right to our van! I have been hooked ever since.

We use this system to communicate to our drivers, validate deliveries, and monitor our vans.

Nachteile

I would like the driver messaging to integate somehow with our ADP labor management.

Vorteile

Dependable and serves it purpose well, also crews can clock in from the road.

Nachteile

I cant track the vehicles once the GPS system is off.

Vorteile

It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet

Nachteile

It takes time to understand how the software works and coordination is hard sometimes for novice users

Vorteile

Ease of use and information provided.

Vorteile

Easy to use and vendor is easy to work with. They give you training on how to use their software and will also do live training with you on the phone as well.

Nachteile

I have not found anything that I do not like about the product as of yet.