Über Jane

Jane ist eine Praxisverwaltungslösung, die Gesundheits- und Wellnesskliniken dabei unterstützt, Abläufe im Zusammenhang mit Terminbuchung, Abrechnung, Kartierung und mehr zu rationalisieren. Die Lösung ermöglicht es Patienten, Dienstleistungen, Behandlungen und Ärzte gemäß spezifischen Anforderungen anzuzeigen und auszuwählen. Mit Jane können Kunden und medizinische Fachkräfte automatisch Benachrichtigungen zu Buchungen, Bestätigungen und Terminerinnerungen erhalten. Nutzer können eine Datenbank mit Patientenakten erstellen und Fotos oder Videos hinzufügen, um den Fortschritt auf einer zentralen Plattform zu verfolgen. Kunden können die Plattform nutzen, um Zahlungen schnell abzuwickeln, indem sie Kreditkartendetails speichern und elektronische Rechnungen erhalten. Darüber hinaus können Kliniken tägliche Kurse oder Gruppenbuchungen für eine vordefinierte Anzahl von Teilnehmern einrichten. Mit Jane können Administratoren Berechtigungen einrichten, was das Anzeigen, Bearbeiten oder Löschen von Informationen durch Nutzer einschränkt. Die Lösung ist im Rahmen monatlicher Abonnements erhältlich und der Support erfolgt per Telefon, Dokumentation, E-Mail und sonstige Online-Ressourcen.
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Jane Software - 1 - Vorschau
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Jane Preis

Jane bietet keine Gratisversion. Die kostenpflichtige Version von Jane ist ab 74,00 $/Monat verfügbar.

Startpreis:
74,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nicht verfügbar

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Jane Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
5
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
5
5 von 189 Bewertungen Alle Bewertungen anzeigen
Sandra V.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.5.2020

Jane got me through April 2020

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Vorteile

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Nachteile

There has not been a downside. It is very easy to learn and it has all the features that I need.

Antwort von Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Beantwortet am 4.5.2020
Kristin L.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.9.2021

Medical Practice- Telemedicine

Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much.

Vorteile

The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.

Nachteile

There are things that I want to be able to customize more easily in the emails.
As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like
1. Adding a middle name to profile information. (yet it has a "pronoun" feature)
2. Sending a post visit email to a patient with a custom message
3. Lacking the integration for the transfer of intake information into the first appointment chart.
4. A customizable dashboard for each patient would be awesome. I really need that. Like simply a dashboard of shortcuts to the WHOLE CHART, where I can put notes like the last prescription sent, pharmacy etc and not have to toggle around to find the info everywhere.
So there is more time spent trying to figure out how to do "workarounds" and this has been pretty time consuming.

In Betracht gezogene Alternativen

AdvancedMD EHR

Gründe für den Wechsel zu Jane

Price Jane has good extra features with integrations (but it increases cost). Not sure about the extra features for Advanced MD and how they compare or if they have any at all.

Antwort von Jane Software

Hi Kristin,

Thank you very much for taking the time to write this review and send us stars :)

The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms

Oh, and if you haven't seen it already be sure to check out the option to pin and star your chart entries for quick reference. More on that here: https://jane.app/guide/charting/pinning-and-starring-your-chart-entries

I am really glad to hear that you have added your other requests to our public customer feedback site. Your feedback is welcome and very much valued.

I hope you'll continue to rely on our support team for help throughout your Jane journey. This way we can talk about the "workarounds" you've created and discuss the best solutions for you and your practice.

We appreciate you!

Maddie
On Behalf of Jane

Beantwortet am 27.9.2021
Katie M.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.1.2022

Life saver!

Jane has been so easy to use. Any time we have a new practitioner join, all I have to do is tell them to watch the help videos and they are good to go!

Vorteile

Jane is so easy to use and makes my life so much easier when trying to schedule clients and send reminders. The survey option has been great in relation to COVID-19 screening. Huge time saver!

Nachteile

It would be nice if the chart function had an option to change the template being used once I have created a chart entry. Sometimes I click on the wrong template and then can't change it without archiving the first one.

Antwort von Jane Software

Hi Katie,

Happy New Year and thank you for the kind review!

It sounds like you're really taking full advantage of our Clinical Surveys feature - that's awesome to hear.

I have shared your review with our content team this morning. I know they will be so happy to hear that you direct your new staff towards our training videos.

When it comes to charting in Jane you can add additional templates to your entry while in draft mode. If you're still having trouble or I have misunderstood please do reach out to our support team. We'd love to talk through this with you and find a solution that works :)

I hope you have an awesome week, Katie.

Thanks again,

Maddie
On Behalf of Jane

Beantwortet am 14.1.2022
Amanda S.
  • Branche: Bildungsmanagement
  • Unternehmensgröße: Selbstständig
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
0

3
Bewertet am 6.5.2020

Major issue with basic function

Vorteile

Nothing - I have a major complaint - see below.

Nachteile

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Antwort von Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Beantwortet am 12.5.2020
Eileen D.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.10.2021

Best thing ever! Completely changed my life!

Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully customizable. Support is readily available and consistently reliable, friendly and professional.

Vorteile

I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop.

Nachteile

Really can’t think of anything! Except that I wish I found it sooner.

Antwort von Jane Software

Hi Eileen,

Wow. I'm smiling so big right now!

Our mission is to Help the Helpers and to hear you say "Completely changed my life!" when talking about Jane is the reason we do what we do. It really means so much to our entire team.

Thank you for your words and for choosing to be a part of the Jane community. We are so fortunate to have you :)

Maddie
On Behalf of Jane

Beantwortet am 14.10.2021

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