Über Jane

Jane ist eine Praxisverwaltungslösung, die Gesundheits- und Wellnesskliniken dabei unterstützt, Abläufe im Zusammenhang mit Terminbuchung, Abrechnung, Kartierung und mehr zu rationalisieren. Die Lösung ermöglicht es Patienten, Dienstleistungen, Behandlungen und Ärzte gemäß spezifischen Anforderungen anzuzeigen und auszuwählen. Mit Jane können Kunden und medizinische Fachkräfte automatisch Benachrichtigungen zu Buchungen, Bestätigungen und Terminerinnerungen erhalten. Nutzer können eine Datenbank mit Patientenakten erstellen und Fotos oder Videos hinzufügen, um den Fortschritt auf einer zentralen Plattform zu verfolgen. Kunden können die Plattform nutzen, um Zahlungen schnell abzuwickeln, indem sie Kreditkartendetails speichern und elektronische Rechnungen erhalten. Darüber hinaus können Kliniken tägliche Kurse oder Gruppenbuchungen für eine vordefinierte Anzahl von Teilnehmern einrichten. Mit Jane können Administratoren Berechtigungen einrichten, was das Anzeigen, Bearbeiten oder Löschen von Informationen durch Nutzer einschränkt. Die Lösung ist im Rahmen monatlicher Abonnements erhältlich und der Support erfolgt per Telefon, Dokumentation, E-Mail und sonstige Online-Ressourcen.
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Jane Preis

Jane bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Jane ist ab 54,00 $/Monat verfügbar.

Startpreis:
54,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Jane durchsuchen

449 von 449 Bewertungen
Sortieren nach:
Michelle
Michelle
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.6.2024

Support team are top notch professionals

Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.

Vorteile

When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from
[sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it.
I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.

Nachteile

I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.

Antwort von Jane Software

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Beantwortet am 25.6.2024
Tricia
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.12.2024

Thank you Jane team

I have recently returned to Jane after a three-month break and I LOVE it all over again. The team was so helpful in bringing me back; answering all of my questions even when I thought I had asked them all and found more!

Vorteile

Ease of use for clinician and client, availability to create surveys for clients to fill out, or for clinicians to use valuable measures online, helpful team members who are qualified to answer any questions.

Nachteile

there really isn't much I don't like about Jane.

Antwort von Jane Software

Hi Tricia, and welcome back! Thank you so much for sharing such a thoughtful and detailed review—we’re incredibly grateful to have you with us again! :) It’s wonderful to hear that the team was able to make your return smooth and stress-free. We’ll be sure to pass on your kind words to the Support crew—they love hearing how their work makes a difference!
We’re so glad you’re finding Jane easy to use for clinicians and clients, especially features like surveys. It’s a big focus for us to ensure Jane is meeting as many of your needs as possible, so it’s always rewarding to see feedback like yours.
We love to learn what we can continue doing to make sure Jane feels like the best fit for your needs, hopefully for years to come! Thank you again for trusting Jane to help you run your clinic. It’s a privilege to support such dedicated clinicians like you—and we’re so happy you can focus on doing what you do best, caring for your clients.

-Caitlin, on behalf of Jane

Beantwortet am 24.1.2025
Colleen
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 3.12.2024

I wanted to like this EHR more than I actually did.

I spent over a month setting up my account only to abandon it after having problems with creating a test client that linked to my account. I was locked out of my account. It created a lot of problems that customer service wasn't able to fix. Customer service was kind and responsive and I believe they would have helped if they could. They refunded my payment, which I think says something good about the company.

Vorteile

I liked the streamlined intake process for clients. I liked viewing the paperwork that other users submitted.

Nachteile

It was very time consuming to set up my practice in comparison to other EHRs. The site felt more complicated and less intuitive than other programs I have used.

Antwort von Jane Software

Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful.
That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started.
We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road.

-Jane Team

Beantwortet am 23.12.2024
Scott
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 23.11.2024

Comprehensive with Incredible Support

I've tried a few systems, but Jane is the one app I trust to make sure all my needs are taken care of.

Vorteile

I enjoy the comprehensive nature of the product. That I can maintain my schedule, my client roster, my notes, and financial transactions all in one place makes it very convenient. The customer support is incredible and helped me through some reasonably complex questions. Jane also anticipates my needs, for example sending a comprehensive email about setting up the POS system, the moment I ordered it, so all I had to do was open the box and follow the instructions (that were both written and included visual screen shots. Bravo!)

Nachteile

There is a bit of a learning curve to the product. It isn't as intuitive as some booking programs. And the online video sessions still need a bit of work, but it is improving!

Antwort von Jane Software

Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you.

We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane!

It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day!

-Caitlin, on behalf of Jane

Beantwortet am 13.12.2024
Susan
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.1.2025

Great first start up software system

It was a great experience working with Jane as we started up!

Vorteile

It was a great starting software! We very much enjoyed the ease of use, quick to learn notes, and functionality with the lower starting patient population.

Nachteile

Once we hit a certain limit and we were referring co-treating more patients, we decided we needed the notes to look a little more professional to send out to other providers/practitioners/massage therapist/functional med/acup. that was easier for them to read in an easier manner of us to do.

Antwort von Jane Software

Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth.

As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours.

Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive!
Wishing you every success in the future.

-Caitlin, on behalf of Jane

Beantwortet am 27.1.2025
Lynette
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.12.2024

I would never go anywhere else.

My experience has always been Excellent!!!

Vorteile

Exceptional customer service. Easy to negotiate the platform. Extremely well thought out. Excellent resources for help.

Nachteile

There isn't anything about Jane that I don't like.

Antwort von Jane Software

Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision.

Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team.

We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead!

-Caitlin, on behalf of Jane + the team

Beantwortet am 24.12.2024
Ross
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2025

Easy to implement; lots of great templates and customization options for examination and soap...

Great experience with Jane. Simple to use for our cash practice and I especially like the template library to see examples of what other practitioners are doing for their notetaking.

Vorteile

The ease of navigation and deployment. The template library was great. It was easy to share templates between practitioners, and to see what others are using.

Nachteile

It did not offer the capabilities needed for insurance claims submission and ERA.

Nedine
  • Branche: Kosmetik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 6.12.2024

Amazing experience with Jane!

Vorteile

My favourite thing about Jane is how honest and transparent the team is. This built trust immediately. Not to mention, they are so reliable and efficient during our import process!

Nachteile

I just wish there were more appointment colours, a way to mark someone as "out" that was not green, and an option to add a second provider as an assistant all in one appointment.

In Betracht gezogene Alternativen

Pabau

Warum Jane gewählt wurde

Made the switch because they overpromised features and most were not available to Canadians. They were not honest about that prior to us enrolling and we got suckered into a 5 year contract as a result.

Gründe für den Wechsel zu Jane

Jane was transparent and honest. Pabau was a lot of overpromising and we lost their trust very quickly.

Antwort von Jane Software

Thank you so much for your kind words, Nedine! It means a lot for us to hear that Jane’s honesty and transparency stood out to you and helped build trust right from the start - those two values in particular are so important to us here at Jane.

We’re thrilled to hear how great your import went, and that the team made things feel even better during the process. Making the transition to Jane as smooth as possible is one of our main goals, so we’ll pass along this review along to the team as a little celebration. :)

We’d be keen to hear more details on your feedback here, especially when it comes to marking someone as “out”, so that we can get more of an understanding. So if you’re ever up to it, we’re just a message away.

Thank you again for trusting Jane to support your clinic. It’s a privilege to be part of your journey and help you focus on your clients. If you ever have more feedback or need any assistance, we’re always here for you!

-Caitlin, on behalf of Jane + the team

Beantwortet am 24.12.2024
Jill
Jill
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 21.1.2025

Jane is User Friendly and Great for Scheduling

In my former role as an admin assistant for a salon, I used the Jane app to book appointments, track arrivals, schedule practitioners and other administrative tasks.

Vorteile

I enjoyed the user-friendly platform and ability to schedule both client and practitioner calendars in one easy platform.

Nachteile

I didn't have any strong cons about Jane. Because we used the platform to schedule salon appointments, we didn't often make use of the "charts" feature, but I can see how that would be beneficial for other industries.

Chris
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 17.1.2025

A great starter EHR

Jane App was a great experience. I think I would have used this EHR full time if it had a few more integrations like 2-way texting (which is may now have as an add-on option)

Vorteile

Jane is super affordable, and has more features than you would think!

Nachteile

Jane had no way to store and easily view X-ray images. As a chiropractor who does take Xrays on his patients, that was critically important to me.

Antwort von Jane Software

Chris, thank you so much for sharing your feedback and kind words about Jane! We're so glad to hear you found Jane affordable and packed with features—it means a lot to us to know it was a great experience for you.
We also really appreciate the constructive feedback on areas where Jane could do better, such as offering more integrations and things like 2-way texting. We understand how important these tools are for providers like yourself, which is why secure messaging is one of the big features we're working on right now.
It’s always our goal to make Jane the best possible partner for providers, and hearing from users like you keeps us striving to do just that. If there’s anything else you'd like to share or if you ever want to see what we're up to, we'd always love to hear from you!
Thanks again for giving Jane the chance to support your clinic—we’re so grateful for your trust in us, and we hope to see you again. Wishing you all the best in your work!

-Caitlin, on behalf of Jane

Beantwortet am 30.1.2025
Janie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.8.2024

Great support and experience

Great, I'm slowly learning. As my practice evolve I'll be able to speak more about my experience.

Vorteile

The support is amazing! All Jane representative I have spoke with we knowledgeable, friendly, supportive, and so useful! The platform looks professional and overall user friendly.

Nachteile

The French features. My practice is bilingual so I find it a little harder to navigate between the 2 languages.For example: I have chose my platform in English but I'd like to share etc "how to book an appointment" video to my English and French clientèle but didn't seem to be able to find the French version of it.

I also teach yoga and workshops so I sell packages. At this time people who purchase packages can't sign up for more than 1 session. It simply adds up to the work "behind the scene". Just a constructive comments.

Antwort von Jane Software

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Beantwortet am 16.9.2024
Taylor
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2024

Jane - the convenience of online booking

Jane makes it possible for me to book my appointments without having to communicate back and forth with a receptionist about what they have available and what time I am available for and find out when matches up. It was stress free being able to book appointments in the comfort of my own home and view what works best for me without having to inconvenience others.

Vorteile

Jane makes it extremely convenient for me to book and manage all my appointments online.

Nachteile

Unless you are provided with a direct link or QR code, it is tricky to find the provider you are looking for. The search engine isn't the most user friendly.

Antwort von Jane Software

Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you!

We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you.

Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do.

Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother!

Caitlin, on behalf of Jane

Beantwortet am 10.12.2024
Shannan
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.5.2024

Ease of practice

Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.

Vorteile

The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.

Nachteile

Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.

Antwort von Jane Software

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.

Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)

Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!

-Caitlin on behalf of the Jane team

Beantwortet am 29.5.2024
Sean
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.6.2024

Happy I switched to Jane

My experience has been excellent. I am glad I switched.

Vorteile

I like that I can log in from anywhere, on all types of devices. I don't have to pay for backup storage because it is cloud based. It is easy to use. They have a ton of help videos and articles online. Patients like the online scheduling.

Nachteile

Some of the reports could be better. I would like to know how many of each CPT code I have done.

Antwort von Jane Software

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)

-Caitlin on behalf of the Jane Team

Beantwortet am 12.7.2024
TJ
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.10.2024

Jane App Review

The Jane experience has been fantastic. Great service combined with a flexible platform and low price checks most of needs.

Vorteile

Jane has the best customer service I have ever experienced. The phone wait is usually less than 3 minutes. The agents are knowledgeable and they will spend as much time as necessary to solve your issues. While not perfect, Jane is very flexible and can accommodate most user requirements.

Nachteile

The memberships expire after a maximum of 52 billing periods and memberships can only include 1 type of service. If you want to sell clients multiple services to a client, you must sign them up for multiple memberships.

Antwort von Jane Software

Hey TJ! Huge thanks for sharing such a glowing review about your time with Jane so far! We really treasure our customers and their feedback, so we absolutely love to hear about how mucb you’ve enjoyed your interactions with our support team. :)

Your thoughts on memberships are super helpful, and we're always looking to improve. We're curious about your point on needing multiple memberships for different services, though. You should be able to bundle several (even dozens!) of eligible items into one membership. Let's connect and see how we can sort this out for you.

Thanks for choosing Jane and letting us be part of your journey. Here's to many more amazing years together!

-Caitlin on behalf of Jane

Beantwortet am 8.11.2024
Krystle
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2024

Great product for booking clients

I used Jane for about a year and really liked the software. I just switched to another office that was using ClinicSense and liked some of the features better that ClinicSense had to offer.

Vorteile

The ease of use. The aesthetic of the interface. The wait list option for clients.

Nachteile

The price. There was no weekly mass email option to help fill available appointments.

Antwort von Jane Software

Hey there, Krystle! Thanks so much for taking the time to share your experience with Jane and for letting us be a part of your journey. We're thrilled to hear you found things easy to use and loved the design—those are strengths of Jane’s that we cherish. Isn’t the Wait List great? It really does make a difference in keeping your schedule full without the admin work! :)

It sounds like you made a change, and we'd love to know more about what led you there. If you’re open to sharing your thoughts, we’re all ears and ready to listen, so we’ll include our email in this reply.

Of course, it's always a bit of a bummer when someone decides to leave, but our priority is for you to be happy with whatever software you choose. We wish you all the best and really appreciate you giving Jane a try.

Caitlin, on behalf of Jane

Beantwortet am 15.11.2024
Melissa
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.2.2024

NO EHR Company has customer service better than Jane!

No EHR can be all things to all people, but Jane comes close.

Vorteile

Their top notch customer service- always prompt, helpful and friendly.

Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email.

Nachteile

I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions.

Antwort von Jane Software

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Beantwortet am 15.2.2024
Semona
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.8.2024

Exceptional

Thus far, the demos, staff, and design of product is exceptional

Vorteile

The ease of navigating through the platform. The simplicity, yet thoroughness of features, is designed in a way that shows they undestand a providers needs

Nachteile

So far, I havent found any cons but my practice is a solo provider office so my needs may be sinpker than large offixes. Seems to have features for all types of practices

Antwort von Jane Software

Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do.
Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us.
Take care and hope to chat soon.

-Caitlin, on behalf of Jane

Beantwortet am 6.9.2024
Morgan
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.11.2024

Fantastic Software for Practitoners!

Jane is the most user friendly software I have ever encountered. It is easeful, supportive and so highly integrated to what individual practitioners and clinics need. The team at Jane is always working above and beyond to make changes and work with those who use their software to improve, fix and grow the software in ways that actually work.

Vorteile

Jane software is easy to use, fully integrated with Google search for any questions I have and of course, the staff at Jane are incredibly helpful and quick to respond and offer support. They take ideas and suggestions of their customers and make changes that best support the people using their software.

Nachteile

The only area of Jane I think could be done differently or improved upon is the ability to edit or remove insurers, as insurance companies change names and close out and it would be nice to change those names and delete the toggle for inactive insurance companies.

Antwort von Jane Software

Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts!
Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community!

-Caitlin, on behalf of Jane

Beantwortet am 25.11.2024
Pam
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.9.2024

Happy client

love JANE. work in a hospital as well with the platform Medi-tech and others and jane is better than them all

Vorteile

customer service is fabulous, never wait times, always polite, courteous and above all VERY knowledgeable and able to understand them clearly

Nachteile

lack of search available in treatment packages, too much scrolling to find a specific treatment

Antwort von Jane Software

Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it!
Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge?
Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :)

-Caitlin, on behalf of Jane

Beantwortet am 20.9.2024
Kate
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.10.2024

Highly recommend this for health providers

Vorteile

The Jane team is super responsive to user requests; you can make Jane what you want it to be!

Nachteile

There is so much functionality that there was a bit of a learning curve to get to know it all, however a quick web search usually reveals the answers I need.

Antwort von Jane Software

Hi there, Kate. Thanks for choosing Jane and taking the time to share your thoughts with us. We totally get it - the learning curve can feel a bit overwhelming at first. But, you've got a whole team of Jane Support (and an awesome customer community) ready to help you out.

We're thrilled to hear that our openness to feedback resonates with you; we hope you'll continue to share your thoughts along your journey as we're always listening to find ways to make Jane even better.

Thank you for letting us be part of your journey. We can't wait to keep working with your clinic! 🙂
-Caitlin, on behalf of Jane

Beantwortet am 9.11.2024
Scott
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.9.2024

Awesome Platform!

Vorteile

The platform is user-friendly, and the support team is quick and helpful.

Nachteile

Nothing that I can think of for us—everything worked well. My only suggestion would be to provide more opportunities for clinician meetings within Jane for virtual clinics.

Antwort von Jane Software

Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using.

Thanks for being part of our community and for choosing Jane. We truly appreciate your support!

-Caitlin on behalf of Jane

Beantwortet am 4.10.2024
Priya
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.9.2024

Thank you for the information and help

Have been using jane since 2017 as a practitioner and now will be using jane for my own practice as an owner and practitioner

Vorteile

Very helpful in answering all my questions, easy to use website, and great support/customer service.

Nachteile

No cons, [sensitive content hidden] was very helpful with the information and a joy to connect with!

Antwort von Jane Software

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations!
We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :)

-Caitlin, on behalf of Jane

Beantwortet am 20.9.2024
Christian
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.4.2024

Look no further!

Vorteile

Ease of use
Constantly adding new features and listening to its customers
Smooth and glitch free

Nachteile

Once you go with Jane, it'll be a pain to switch as nothing as compares!

Antwort von Jane Software

Hey there, Christian! It's truly heartwarming for the whole team to hear how Jane has positively impacted you and your practice, and we truly appreciate you taking the time to share your thoughtful review of Jane.

We’re always aiming to make Jane even better for helpers like yourself by streamlining processes and making every interaction not just smoother, but also more delightful. To do that, listening to helpers like yourself is crucial; your insights and feedback are instrumental in shaping Jane's evolution. Even knowing that we meet your expectations enough to be a part of your clinic fuels our motivation to make Jane even better and we’ll continue to work hard to make things even better for you.

Thank you again for the feedback and for being on this journey with us. :)

Caitlin on behalf of the Jane team

Beantwortet am 3.5.2024
Lisa
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.7.2024

The Help Desk is Awesome!

I have really liked using Jane, once I understood it. It makes checking people out really easy, and it allows them to add in a tip for their therapist. Cancelling, moving, and changing appointments is very easy on Jane.

Vorteile

Whenever I have a problem, I can call the Help Desk or use the Chat feature for help.

Nachteile

Jane has some good training videos, but they are very basic. I would love to see more in-depth videos. If you are in charge of training employees in Jane, don’t just have them watch the videos and assume they are ready to go. The Jane Demo Clinic is a great way for new employees to practice.

Antwort von Jane Software

Wow, thank you so much for your awesome review of Jane, Lisa! 🎉 We're genuinely thrilled to hear that our Support Team has been your go-to for any hiccups along the way, and that the Chat feature has made getting help a breeze for you. :)

Thank you for your feedback on our videos. We love hearing that the demo clinic has been a big help in getting your team trained up, but we get it—more in-depth resources can make a world of difference. Our video library has grown over the years but we’re always looking at how to upskill our resources for our customers, so I’ll pass this along!

Your insights really do mean the world to us, and we can't wait to keep supporting you on this journey. Thank you for being part of our Jane Community.

-Caitlin, on behalf of Jane

Beantwortet am 29.8.2024
Jennifer
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.11.2024

Amazing product, incredible customer service

The customer service is phenomenal: shout out to [sensitive content hidden] who just helped me with my subscription. I really appreciate all the tools/training aids in the Help section. I am super impressed with the customer service - you guys are often available when I need you and if not by phone then you'll reply fairly promptly by email. I appreciate that you guys are always striving to make a difference - every call and email asks for feedback. I am so happy to have Jane as part of my team to manage my practice. You guys rock and I tell everyone about your great service!

Vorteile

The user interface is easy on the eyes, clean formatting, great color schemes. The system is fairly easy to use with an abundance of text/video aids in the Help section. There's a demo option so you can practice and train on the system without it affecting real patient files/appointments. You guys are always adding new features that benefit practice management - eg, the Claim.MD insurance billing integration and innovate new tools to help practitioners such as the upcoming AI charting in beta. The customer service is phenomenal - I am so happy that I joined back in 2017-2018. Things continue to improve with this company.

Nachteile

I have only positive things to say about Jane and the customer service support.

Antwort von Jane Software

Oh wow, Jennifer—thank you so much for such a thoughtful and glowing review! It honestly means the world to us to hear how much you enjoy using Jane and how our work has made a difference in your practice.

We’re so glad you find the interface clean and easy to use—that’s exactly what we aim for! We’re always striving to create features, and keep pushing forward with helpful tools like the Claim.MD integration and AI charting. It’s all part of our effort to make Jane the kind of partner that genuinely helps you manage your practice with confidence.

We’ll make sure to pass along your shout-out to the team member who helped you—feedback like this is what keeps us motivated every day!

We're so lucky to have been part of your journey for so long, and we’re so thrilled to hear that Jane continues to meet your needs. Remember we’re here for you every step of the way. You rock! Thanks for trusting us—we’ll keep working hard to make sure Jane is always one of your best employees.
-Caitlin

Beantwortet am 13.12.2024
Andrea
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.11.2024

Great customer service

Nothing is perfect, but the overall experience is great due to customer service.

Vorteile

The customer service. They are all so knowledgeable, courteous and prompt. Especially [sensitive content hidden]!

Nachteile

1) When I click on "Great" to the question "How would you rate my reply?" nothing happens, that button doesn't work.

2) I just lost a staff member (and all her clients attached to her) because she was not able to create her own treatments and classes without full access. This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them.

Antwort von Jane Software

Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along.

Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us!

We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future.

Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us!

– Caitlin, on behalf of Jane

Beantwortet am 10.12.2024
Michelle
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.11.2024

The most used app in my practice.

Jane is a great service and provides exceptional customer service.

Vorteile

Jane helps me with many aspects of my business. It takes care of intake forms, invoices, receiving payments, and chart storage which gives me more time in my practice.

Nachteile

I wish I could message (email for example) my clients back and forth through the chart somehow.

Antwort von Jane Software

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Beantwortet am 22.11.2024
Homa
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.10.2024

Finally found the perfect EHR system for my solo practice.

Excellent all around. I went through a few competitive EHR systems prior to using Jane and Jane excelled at all the common features and offered many more features that made my solo practice run super smooth. Patients always complimented the interface with the reminders, receipts, scheduling, etc. Never experienced any glitches.

Vorteile

Everything! It's a well thought out software, with an excellent user interface for both practitioner and patients.

Nachteile

Getting set up seemed complicated and the process took some time. Once done however it was time well worth investing since once I was up and running, never had any issues and everything ran smooth.

Antwort von Jane Software

Hi Homa. Oh my goodness, thank you so much for sharing your detailed and positive experience with Jane! We're so happy to hear that Jane is fitting in great for your practice and needs. Your kind words about our user interface and features mean the world to us, and it’s awesome to know your patients are benefiting, too!

We also really appreciate your feedback on the setup process. There’s definitely a learning curve and Jane’s custom nature can make things seem daunting a first. Could you give us more details on what felt tricky or how we could make it smoother?

Thank you again for choosing Jane and for being a valued member of our community. Looking forward to growing together in the future. :)

-Caitlin on behalf of Jane

Beantwortet am 4.10.2024
Mark
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.10.2024

How does Jane support our Business?

Moved from a previous Patient Management and the difference is night and day. The Support Team in particular are amazing. Nothing is too much trouble and I love that they sometimes send videos of what actions you need to take when dealing with an issue

Vorteile

First of all it is really easy to use and so impressed with the range of services it offers. Secondly the cost is superb and all our staff can access the system whenever they need to do, Fantastic product

Nachteile

The only thing I can suggest is that there is so many different options to do things with Jane that i don't think Ill ever get the time to go though them all

Antwort von Jane Software

Hey Mark! Wow, what a fantastic review—thank you for sharing your positive experience with Jane! We're thrilled to hear the cost fits your budget perfectly. It’s like we're meant to be! Helping providers and admin staff support their patients is what we’re all about. We're glad you're enjoying our Support team interactions. They're amazing, and we'll pass your kind words along!
We get your point about Jane having so many options. Super helpful, but it can feel like a lot at first. If you ever feel overwhelmed or want more info, remember we're just a call, chat, or email away and we’d love to help.
Thanks again for choosing Jane and taking the time to share this review. We're grateful to be part of your practice. :) We’re always working on making Jane even better, and we're here to support you whenever you need us.

-Caitlin, on behalf of Jane

Beantwortet am 19.11.2024
Sheila
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 26.9.2024

Great for a large Clinic

A great intuitive program that is constantly improving and has excellent support. Better suited for more public-facing operations, as opposed to smaller practices that need more control over their bookings.

Vorteile

It's beautiful, Canadian, and many businesses use Jane, making it easy for customers to use.

Nachteile

It makes it very difficult to limit your day. I had to remove my online availability completely and book all of my appointments manually due to the lack of control online in this regard.

Antwort von Jane Software

Hi Sheila. Thanks so much for taking the time to share your thoughtful review of Jane. We really appreciate your insights and candid feedback. It’s awesome to hear you find Jane intuitive and well-supported, and that our Canadian roots add that extra layer of security for your practitioners!

It’s so interesting to hear about your challenges with limiting your day while still using Online Booking. We’d love to learn more about the challenges you’re facing in particular and how we may be able to help - such as what your day looks like, what you’ve tried, and more. If you’re open to sharing more, feel free to send a message to our email.

Your choice and trust in Jane means the world to us and plays a big part in Jane’s growth and improvement. We’re here to support your clinic and hope we can continue to meet your needs and grow with you.

-Caitlin on behalf of Jane

Beantwortet am 4.10.2024
Damien
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.11.2024

Jane is an excellent option

Excellent experience and really loved the excellent customization options for therapists.

Vorteile

Very user friendly and smooth with minimal delays.

Nachteile

Lack of integration with billing software.

Antwort von Jane Software

Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options.

Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible.

Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :)

-Caitlin, on behalf of Jane

Beantwortet am 20.12.2024
Mathilde
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.6.2024

Jane is the best software i've ever used!

I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me.

Vorteile

The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.

Nachteile

I wish they offered it in the country I am moving to.

Antwort von Jane Software

Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck!

-Caitlin on behalf of the Jane Team

Beantwortet am 12.7.2024
Stephanie
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.7.2024

Great Tool For Your Business

Vorteile

That it helps me in all areas to serve my clients and myself. But mostly the customer service alongside the guide to refer to is impeccable.

Nachteile

At the moment, I don't have a response for this Question.

Antwort von Jane Software

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.

-Caitlin on behalf of Jane

Beantwortet am 13.8.2024
Karen
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.8.2024

Jane…easy but needs a bit of fine tunong

Overall, this is a good program to use and is easy for new staff to learn.

Vorteile

Easy to use and learn. Have been using it and enjoy the functionality.

Nachteile

Ability for clients to book appointments on-line is great. But, sometimes, they will book an appointment with multiple providers and then attend only 1 of the appointments. There needs to be a pop-up or something that won’t allow someone to book the same appointment with 2 or 3 providers as this is not fair to take up multiple time slots when other clients are trying to book in as well. I realize this is an issue with only a small percent of clients, but it is an issue that has happened a few times. Would be great if there was some way to alert the client they can only book 1 appointment at a time…or ag least caution them that they are booking the same appointment with multiple providers and this is not recommended.

Antwort von Jane Software

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Beantwortet am 29.8.2024
Kelley
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 26.11.2024

Helpful to keep check on tasks

Vorteile

system was easy to see if everything necessary was complete

Nachteile

we didn’t have payment integrated with us and it was difficult to track payments

Antwort von Jane Software

Hi Kelley. Thank you for your thoughtful and honest review of Jane. We're so happy to hear that Jane was helpful for keeping track of tasks and making sure everything gets done smoothly—that’s a big win!

That said, we’re bummed to hear you wouldn’t likely recommend Jane, and we really appreciate you being upfront about why. You’re totally right—manually recording payments can be a pain, which is actually what led us to create Jane Payments. The goal was to take that headache away by offering an integrated payment system to make life easier for both staff and clients.

We know flexibility is important, and we want to make sure clinics can choose the payment options that works best for them. If you’re open to sharing a bit more about the challenges you had with payment tracking specifically we’d love to hear.

Thanks again for giving Jane a try and for taking the time to share your experience with us. If there’s ever anything we can do to help, please don’t hesitate to get in touch

Beantwortet am 20.12.2024
Tanya
  • Branche: Alternative Medizin
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 13.5.2024

5+ years experience with Jane

I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Vorteile

Charting templates and scheduling are the best features.

Nachteile

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment.
Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

In Betracht gezogene Alternativen

athenaOne

Warum Jane gewählt wurde

Office Ally and practice mate were excellent in the financial area. They weren’t so good in the chart templating and scheduling area. I exchange one problem for a different problem and I’m paying a lot more money for Jane.

Gründe für den Wechsel zu Jane

Because having the intake form become part of the subjective in the chart note was a time saving feature.

Antwort von Jane Software

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations.

Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it.

We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Beantwortet am 11.6.2024
Stefanie
  • Branche: Versicherung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 1.10.2024

Jane For Efficiency and Accuracy

Jane allows me to quickly and efficiently search the available time slots based on my personal requirements. Saves me time from having to speak to a live person.

Vorteile

-Jane is user-friendly
-Jane provides an efficient platform to enter all necessary information

Nachteile

I have noticed that sometimes with Jane I don't get a confirmation email stating my appointment has been secured

Antwort von Jane Software

Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)

We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at [email protected] so we can sort it out and keep your experience as smooth as possible.

Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!

Caitlin on behalf of Jane

Beantwortet am 4.10.2024
Margaret
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.8.2024

Grateful for Jane

The best office software I've used. Really pleased with Jane!

Vorteile

The customer service is amazing, so many smart and competent people work there! The software is so intuitive and so easy to use.

Nachteile

After I enter dollar amounts in the EOB and save it, I then have to refresh the billing screen to reflect the new dollar amount and pay off the amount. It's not a problem, but it's just an extra step in receiving a payment.

Antwort von Jane Software

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Beantwortet am 6.9.2024
Julia
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.11.2024

Jane is an essential for a successful practice!

amazing!
I have been a Jane user for 8 years. It is so much easier to use than any other EHR or scheduling program I have tried. At Jane they work hard to make the admin part of the job easier.

Vorteile

Jane is very easy to use, amazing support

Nachteile

no ability yet to seemlessly connect with accounting software

Antwort von Jane Software

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Beantwortet am 23.12.2024
Ling
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 12.7.2024

Charting limitation.

Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.

Vorteile

Great customer service, willingness to assist and brainstorm a solution.

Nachteile

We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library.
Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.

Antwort von Jane Software

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!

We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!

Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.

-Caitlin on behalf of the Jane Team

Beantwortet am 7.8.2024
Bridget
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.8.2024

Highly Recommend Jane

I love working with Jane. I always get prompt answers, and people are so super helpful

Vorteile

Best customer service of all time. I reach out fairly frequently and I am always blown away by how helpful every single person has ever been. I love using Jane.

Nachteile

Nothing. If ever I find something that is difficult to navigate a HUMAN is available to help me.

Antwort von Jane Software

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Beantwortet am 20.9.2024
Stefanie
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.4.2024

Great Experience with Jane so far!

I have loved it and I intend to continue to use it!

Vorteile

I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place!

Nachteile

I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice.

Antwort von Jane Software

Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful.

We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected]

We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us!

-Caitlin on behalf of the Jane team

Beantwortet am 17.4.2024
Carolyn
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.10.2024

Exciting New Platform

Fantastic so far! The support team is very helpful and knowledgable.

Vorteile

Staff is very helpful and I like the platform! The user interface is very enjoyable and my clients like this portal better than others we've used in the past.

Nachteile

It's very different and is taking me awhile to learn

In Betracht gezogene Alternativen

SimplePractice

Warum Jane gewählt wurde

Wanted a change, didn't trust what TN was doing after awhile

Gründe für den Wechsel zu Jane

liked the way it looked; the interface experience

Antwort von Jane Software

Hey Carolyn! :) Thanks a bunch for sharing your experience with Jane so far and deciding to join us. We're thrilled to hear you've enjoyed working with our Support Team during your setup.

Jane's got loads of features, and sure, it might take a bit to get the hang of it all. But hey, that's what we're here for! Take your time and dive into our resources, videos, and guides. Don't forget, we've got your back if you ever need a hand. Thanks again for letting Jane be part of your journey—and for being part of ours. We’re so excited to grow together!

-Caitlin, on behalf of Jane

Beantwortet am 21.11.2024
Joseph
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.10.2024

Awesome Application

Vorteile

It's very integrative and covers everything we need it to do. Also, their developers are constantly improving it.

Nachteile

I don't see any cons for using this application at the moment.

In Betracht gezogene Alternativen

SimplePractice

Gründe für den Wechsel zu Jane

Someone within our team had experience using Jane already and knew it was good.

Antwort von Jane Software

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Beantwortet am 1.11.2024
Kassidy
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 20.10.2024

Decent for low volume clinics

We liked using it until we broke 100 office visits per week. Then the SOAP notes were too slow and the billing was annoying

Vorteile

Ease of use, easy set up, intake forms directly to EHR

Nachteile

Can’t set up family plans and easily keep track of care plan numbers

Antwort von Jane Software

Hey Kassidy. Thanks for taking the time to review and for giving Jane a chance in your clinic. We’re disappointed to hear things didn’t work out, but we get that Jane might not be the perfect match for every clinic.

Your feedback is super interesting and really helpful for us. It sounds like charting and billing were the main challenges—if you’re ever down to chat more about it, we’d love to dive into the details. For example, we’re curious about how the SOAP notes got too slow things down or how the dynamics shifted once you hit over 100 visits per week, and what parts of the billing process were a pain. We're always looking to improve, and your insights and feedback are a big part of that.

We know that’s not what a review is for, but if you ever feel like sharing more, we’re here and ready to listen. I’m sorry Jane couldn’t quite keep up with your clinic’s needs, but we hope you find software that supports your practice the way you need it to. Wishing you all the best on your journ

Beantwortet am 1.11.2024
Andrea
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.10.2024

Have no fear - Jane is here!

With each Jane staff I interacted so far I experienced super customer service! Much appreciated. My title for the review was sent to me by [sensitive content hidden]- made my day with her fun comment and pic.

Vorteile

Jane team is amazing! Whenever I need an answer or support they are here for me and they give their best to find solutions.

Nachteile

Don't know yet. So far I have zero complaints.

Antwort von Jane Software

Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3

-Caitlin, on behalf of Jane

Beantwortet am 1.11.2024
Delphine
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.2.2024

Very good chiropractic software

Vorteile

Easy to use, lot of options, easy for patients.

Nachteile

That the platform is not in french. Not user friendly when working in a french environment if your employee do not speak english (Quebec, Canada)
An app could be great for phone

Antwort von Jane Software

Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :)

Beantwortet am 21.3.2024
Hillary
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.2.2024

Easy to Use and Chart

It's the best EHR I have ever used! I recommend to all my colleagues.

Vorteile

The charting is so quick and easy. We love the online booking and patient portal.

Nachteile

I wish we could respond back to their texts when confirming the appointment.

Antwort von Jane Software

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming.
-Caitlin on behalf of Jane App

Beantwortet am 20.2.2024
Shig
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.2.2024

Great for any organization

Absolutely great. I think it is one of the best programmed app.

Vorteile

Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.

Nachteile

The fees are on the higher end compare to other apps.

Antwort von Jane Software

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Beantwortet am 15.2.2024
449 Bewertungen

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