AdvancedMD ist eine einheitliche Suite mit Softwarelösungen für Organisationen in den Bereichen psychische Gesundheit,...
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Über Jane
Jane ist eine Praxisverwaltungslösung, die Gesundheits- und Wellnesskliniken dabei unterstützt, Abläufe im Zusammenhang mit Terminbuchung, Abrechnung, Kartierung und mehr zu rationalisieren. Die Lösung ermöglicht es Patienten, Dienstleistungen, Behandlungen und Ärzte gemäß spezifischen Anforderungen anzuzeigen und auszuwählen.
Mit Jane können Kunden und medizinische Fachkräfte automatisch Benachrichtigungen zu Buchungen, Bestätigungen und Terminerinnerungen erhalten. Nutzer können eine Datenbank mit Patientenakten erstellen und Fotos oder Videos hinzufügen, um den Fortschritt auf einer zentralen Plattform zu verfolgen. Kunden können die Plattform nutzen, um Zahlungen schnell abzuwickeln, indem sie Kreditkartendetails speichern und elektronische Rechnungen erhalten. Darüber hinaus können Kliniken tägliche Kurse oder Gruppenbuchungen für eine vordefinierte Anzahl von Teilnehmern einrichten.
Mit Jane können Administratoren Berechtigungen einrichten, was das Anzeigen, Bearbeiten oder Löschen von Informationen durch Nutzer einschränkt. Die Lösung ist im Rahmen monatlicher Abonnements erhältlich und der Support erfolgt per Telefon, Dokumentation, E-Mail und sonstige Online-Ressourcen.
Jane Preis
Jane bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Jane ist ab 54,00 $/Monat verfügbar.
Startpreis:
54,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein
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Jane Erfahrungen
Funktionsbewertung
5 von 386 Bewertungen
Alle Bewertungen anzeigen
Steve
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5
5
Bewertet am 28.10.2023
Jane in the most clinician friendly patient charting app
Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.
Vorteile
We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.
Nachteile
One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.
Antwort von Jane Software
Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you.
Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers.
-Caitlin on behalf of the Jane Team
Beantwortet am 23.11.2023
Shannan
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5
5
Bewertet am 18.5.2024
Ease of practice
Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.
Vorteile
The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.
Nachteile
Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.
Antwort von Jane Software
Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.
Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)
Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!
-Caitlin on behalf of the Jane team
Beantwortet am 29.5.2024
Elysia
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1
1
Bewertet am 9.3.2023
Jane Helped Defraud my Private Practice
I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00
Vorteile
When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.
Nachteile
After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.
Antwort von Jane Software
Ali here, co-founder and Co-CEO of Jane.
Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews.
Infuriatingly, this return would have happened in the same way regardless of what processor you were using.
Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss.
We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair.
Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid.
This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.
Beantwortet am 15.3.2023
Stephanie
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
0
5
Bewertet am 29.7.2024
Great Tool For Your Business
Vorteile
That it helps me in all areas to serve my clients and myself. But mostly the customer service alongside the guide to refer to is impeccable.
Nachteile
At the moment, I don't have a response for this Question.
Antwort von Jane Software
Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.
-Caitlin on behalf of Jane
Beantwortet am 13.8.2024
Lisa
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 30.7.2024
The Help Desk is Awesome!
I have really liked using Jane, once I understood it. It makes checking people out really easy, and it allows them to add in a tip for their therapist. Cancelling, moving, and changing appointments is very easy on Jane.
Vorteile
Whenever I have a problem, I can call the Help Desk or use the Chat feature for help.
Nachteile
Jane has some good training videos, but they are very basic. I would love to see more in-depth videos. If you are in charge of training employees in Jane, don’t just have them watch the videos and assume they are ready to go. The Jane Demo Clinic is a great way for new employees to practice.
Antwort von Jane Software
Wow, thank you so much for your awesome review of Jane, Lisa! 🎉 We're genuinely thrilled to hear that our Support Team has been your go-to for any hiccups along the way, and that the Chat feature has made getting help a breeze for you. :)
Thank you for your feedback on our videos. We love hearing that the demo clinic has been a big help in getting your team trained up, but we get it—more in-depth resources can make a world of difference. Our video library has grown over the years but we’re always looking at how to upskill our resources for our customers, so I’ll pass this along!
Your insights really do mean the world to us, and we can't wait to keep supporting you on this journey. Thank you for being part of our Jane Community.
-Caitlin, on behalf of Jane
Beantwortet am 29.8.2024
