Mindbody

Vorteile

Ich finde, dass der Software einfach TOP ist. Sehr einfach zu nutzen und man kann Ihre Zeit richtig gut organisieren

Nachteile

Die einzige Nachteile, die ich gefunden habe, dass der Software nicht genug möglichkeiten für individuelle Training.

Vorteile

Von der Terminerstellung über die Buchung bis hin zur Zahlung reibungsloser Verlauf

Nachteile

Mehr individuelle Designmöglichkeiten wären zwecks Anpassung schön

Vorteile

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Nachteile

So far I haven't found anything that I don't like or that would be a Con for users.

Vorteile

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Nachteile

It was difficult to send emails out to members if we had any changes to our class schedules.

Vorteile

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Nachteile

Their customer service is trash. I was never listened to about my concerns or needs.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Mindbody

Vorteile

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Nachteile

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Mindbody

Vorteile

MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers

Nachteile

customer service does not respond quickly. the software is a bit slow and bugs

Vorteile

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Nachteile

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Vorteile

Nothing in particular. Very complicated system, not user friendly at all, too expensive plus they charge you with a Technical Account Manager fee on top of your monthly fee

Nachteile

Very bad service. They constantly have bug issues which they cannot resolve for weeks and they dont care if your studio is loosing money in the meantime

In Betracht gezogene Alternativen

Warum Mindbody gewählt wurde

Gründe für den Wechsel zu Mindbody

Vorteile

Very robust program that covers most features needed for studio management

Nachteile

Lots of clicks to complete any function, especially at point of sale and enrollments

Vorteile

It is very easy to schedule and very easy to cancel appointments, I like the idea of different categories of fitness classes and activities that allows you to filter per interest and distance

Nachteile

There is nothing I can point out as negative, it is a very easy to use, seld explanatory amnd easy to navegate scheduling tools for fitness, yoga and other related activities

Vorteile

I enjoyed mind body as an easy way to keep track of appointments and payment.

Nachteile

I do not enjoy that some users don’t like to use the app due to not wanting technology or showing up without using the app.

Vorteile

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Nachteile

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Vorteile

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Nachteile

Having a time slot - mileage willing to travel - and available search options would be helpful.

Vorteile

Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing.

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.

Nachteile

However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.

Vorteile

Amazing tech support both on the phone and online. A comprehensive suite of products that can handle many different gym setups with a wide variety of services. The mobile apps are great for trainers and clients to manage their training schedules.

Nachteile

Mindbody has become increasingly more expensive over time. The tiered approach initially worked, but you really need to pay for the premium to get all of the features - many of which were not necessary for our needs. There is value only if you can leverage the entire suite of products.

Vorteile

It was easy to setup client appointments within the application

Nachteile

The calendar looks a bit wonky so I used a different calendar alongside this.

Vorteile

I like that we can handle almost all of our business needs in one application.

Nachteile

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

Vorteile

Large network of users - had potential to reach new client base

Nachteile

Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues

Vorteile

Ease of scheduling and booking clients. Payment processing.

Nachteile

Need family based profiles. They only do individual profiles which causes issues with families.

Vorteile

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Nachteile

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

Vorteile

Everything all in one place. Schedules, appointment counts, contracts, payment.

Nachteile

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Vorteile

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

Nachteile

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Vorteile

The UI's are nice and clean. There is a lot of functionality

Nachteile

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

Vorteile

What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account

Nachteile

What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.

Vorteile

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Nachteile

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Vorteile

It is an easy system to use. Very user friendly, especially for onboarding new employees to use.

Nachteile

It can get a little glitchy. Often times employees are not able to log in.

Vorteile

It was easy for my clients to book classes on the APP.

Nachteile

Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty.

Vorteile

In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today

Nachteile

Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.

Vorteile

The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.

Nachteile

The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.

Vorteile

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Nachteile

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Vorteile

I appreciate client accounts and organizational setup

Nachteile

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

Vorteile

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Nachteile

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Vorteile

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Nachteile

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

In Betracht gezogene Alternativen

Warum Mindbody gewählt wurde

Vorteile

Online booking
Marketing suite with automated emails
Appointment confirmations
Personal branded app
Membership and package management

Nachteile

Customer support is terrible
Nobody ever seems to understand how to fix the recurrent problems with the software
There are constant glitches
All automated emails are routed to spam
Credit card processing is severely delayed by up to 5 days
It is lavishly expensive for what you get

Vorteile

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Nachteile

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Vorteile

From the end user standpoint, very easy to click links and pay

Nachteile

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

Vorteile

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

Nachteile

The price was too high for a solo practice.

Vorteile

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

Nachteile

I strongly caution against engaging with Mindbody for your business needs.

Vorteile

It's much cheaper than collaborating with a company that would develop everything from ground zero.

Nachteile

Nothing, it's great! The company used it for many years and is satisfied

Vorteile

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Nachteile

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Vorteile

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Nachteile

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Vorteile

Available across the country so clients can book in advance.
Ease of rosters

Nachteile

Expensive. Have to have an instance for each site.
Recent Upgrades were not Upgrades. They messed things up.
Inability to customize reports.

Vorteile

Easiest to use compared to other scheduling systmes

Nachteile

the least i like about the system is that it is a bit pricy

Vorteile

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Nachteile

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Vorteile

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Nachteile

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Vorteile

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Nachteile

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Vorteile

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Nachteile

Lots of bugs and things take a bit to get resolved

Vorteile

los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc.

Nachteile

En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica.

Vorteile

Flexible client scheduling, calendar, employee management

Nachteile

No dark mode, updates break some features, slow ui and updating