Über SimplePractice

SimplePractice ist ein cloudbasiertes Praxisverwaltungssystem, das die geschäftliche Seite einer Privatpraxis erleichtert. Die einfach zu bedienende und HIPAA-konforme Software hilft Gesundheits- und Wellnessfachleuten, ihre täglichen Prozesse wie Terminplanung, Zahlungsabwicklung, Dokumentation und mehr zu automatisieren. Zu den wichtigsten Funktionen gehören kostenlose, unbegrenzte Terminerinnerungen, die Verwaltung von Versicherungsansprüchen, Online-Terminanfragen und ein Kundenportal zur Vereinfachung der Kundenkommunikation. Sende papierlose Aufnahmeformulare über das Kundenportal – so kannst du deinen Kunden an einem Ort das Überprüfen, Unterzeichnen und Bezahlen erleichtern. Verwende die Online-Terminanforderungsfunktion, damit Kunden eine für sie geeignete Zeit anfordern können. Daraufhin kannst du jede Anfrage genehmigen oder ablehnen. Sobald deine Termine geplant sind, reduziere deine Nichterscheinungen, indem du kostenlose, unbegrenzte Sprach-, Text- und E-Mail-Erinnerungen an deine Kunden sendest. Mit der integrierten Telehealth-Plattform kannst du Kunden von überall aus betreuen, ohne dass zusätzliche Anmeldungen oder Links erforderlich sind. Rationalisiere deinen Prozess des Notizenmachens mit der robusten Vorlagenbibliothek oder erstelle deine eigenen Vorlagen, um weniger Zeit mit Papierkram und in Sitzungen zu verbringen. Du kannst deine Vorschaunotizen laden, Änderungen vornehmen und dann deine Notiz sperren und signieren – fertig. Jetzt musst du in deinen Sitzungen keine Zeit mehr mit dem Besprechen von Zahlungen verbringen. Vereinfache Online-Zahlungen mit AutoPay und einer sicheren Online-Kreditkartenabwicklung. Darüber hinaus ist die Abwicklung von Kreditkartenzahlungen vollständig in dein SimplePractice-Konto integriert – es sind keine zusätzlichen Anmeldungen oder Anstrengungen erforderlich. SimplePractice verfügt auch über die erforderlichen Tools, um deine Praxis wie die Professional Website erfolgreich zu vermarkten. Wähle aus professionell kuratierten Themen, Farben und Fotos aus, um in Minutenschnelle eine einfache, schöne Website zu erstellen. Darüber hinaus lässt sich die Professional Website nahtlos in dein Konto integrieren, sodass du all deine Praxisinformationen nicht zweimal eingeben musst. Dein SimplePractice-Konto lässt sich auch in das Monarch-Verzeichnis integrieren, sodass potenzielle Kunden deine Praxis leicht finden, einen Termin anfordern und die benötigte Pflege erhalten können.
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SimplePractice Preis

SimplePractice bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SimplePractice ist ab 29,00 $/Monat verfügbar.

Startpreis:
29,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu SimplePractice durchsuchen

2.779 von 2.779 Bewertungen
Sortieren nach:
Mohammad
Mohammad
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.4.2023

Tolle Software mit viele Funktionen aber ist etwa teuer

Gute Software für Zeitmanagement

Vorteile

Ich nutze mal dieser Software schon seit ca. 3 Jahren und habe es immer für meine Zeitmanagement benutzt. Es war immer top. Also habe gar keine Probleme damit. Später fand ich, dass neue Funktionen ind schon entwicklet, aber werde ich die Zeitnah nutzen.

Nachteile

Von mir aus, nur die Preis ist etwa hoch. Aber sonst finde ich alles top

Dona
Dona
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.1.2025

I LOVE SimplePractice!

My overall experience with SimplePractice was AMAZING!!!!!

Vorteile

I love how easy it is to use and how user friendly it is.

Nachteile

The cost prohibited me from continuing to use the platform.

Kristin
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.12.2024

A modern secure practice system.

It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me.

Vorteile

The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features.

Nachteile

I would prefer more customizability with the invoices and Superbills.

Erica
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 15.1.2025

A great system for practice management - but not for MY group practice.

In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice.

Vorteile

We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place.

Nachteile

Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted.

TIFFANY
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 21.12.2024

It was great when it was great, I guess!

I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess!

Vorteile

Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.

Nachteile

Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.

In Betracht gezogene Alternativen

TheraNest

Gründe für den Wechsel zu SimplePractice

It was highly recommended at the time by colleagues.
Allison
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 31.1.2025

User Friendly

Overall it’s my favorite ehr platform because it’s so easy to navigate.

Vorteile

User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes.

Nachteile

I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue.

Coty
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 11.1.2025

Over priced, but works

I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals.

Vorteile

I like that it is good for the starting up clinician and that the templates are easily customized.

Nachteile

I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.

Kristel
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 2.1.2025

Profit First & Monopoly Goals

SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans.

I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit).

Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want.

Vorteile

I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them.

Nachteile

Their focus on profit at the expense of ethics and customer/client satisfaction.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 30.1.2025

The Cost and the Features Did not Align

Vorteile

It was easy to customize notifications that would be sent to clients.

Nachteile

The pricing structure and the consistent additions at extra costs.

Omonoh
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2025

Simple Practice is Pretty Good!

I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use.

Vorteile

I really like that it is user friendly and can incorporate video conferencing for individuals and groups.

Nachteile

I don't like the difficulty with billing sometimes which causes some issues.

Verifizierter Rezensent
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.12.2024

Makes things really easy and simple.

I have had a really positive experience so far.

Vorteile

It helped me with navigating my own health care needs and made things really simple

Nachteile

I honestly can't think of anything. It has enabled things really easily.

Larry
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.12.2023

Simple Practice: The Best And Easy

Love it, easy to use and customer support is amazing

Vorteile

Clearly laid out, well defined and comprehensive with practice features

Nachteile

need more video simulations and role play training scenarios

Hannah
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.10.2024

Two Thumbs Up!

I have gotten very familiar with the company over the years and have really enjoyed the simplicity and effectiveness of the simple practice platform. I have recently also started using it from the client side, and like being able to know how everything is organized, and what to expect.

Vorteile

I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter.

Nachteile

I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas.

Jessica
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 10.11.2024

Chiropractic and Acupuncture Clinic Review of Simple Practice

I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future.

Vorteile

Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available.

Nachteile

Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary.

LuAnne
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 18.11.2024

Good produce, Great price

over all, I am happy with using Simple practice.

Vorteile

Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing.

Nachteile

It can be difficult setting up payers initially

Carol
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.6.2024

Frustrations

There are so many things that the programming does without my oversight that have created problems with my clients. I do not like the system invoicing clients without my approval, or billing their credit cards. I have felt that the software is running my practice rather than me.

Vorteile

I am sure that there are positive things about this EHR, but at this point I am too disappointed to remember anything.

Nachteile

I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client. On 5 occasions it has appeared that I stood up a client or forgot about them, since they were no longer on my schedule suddenly with no warning.

Virginia
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 15.4.2024

You get what you pay for

I’ve been with simple practice since my internship years ago. It has truly been simple. And it constantly provides more options.

Vorteile

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Nachteile

The cost is pretty high as you start adding team members.

Alexander
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.8.2024

The gold standard of mental health EHR

Vorteile

Very user friendly. Great mobile app. Simplified all-in-one practice management.

Nachteile

Price. Inability to change cancellation policy for a practice's individual providers.

Jose
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 2.9.2024

Simple Practice, Easy to Use

It has been good and smooth. Easy to submit new claims and follow ups.

Vorteile

Is very easy to use. All the information is easy to find.

Nachteile

Process about deleting a claim. It is too difficult.

Halloran
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 20.11.2023

customer support cannot be reached

Vorteile

Support when you are in the buying phase is very responsive. Price is good.

Nachteile

You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care.

Antwort von SimplePractice

Dear Halloran,

Thanks for taking the time to provide your feedback. We value your opinion and are grateful for your input.

We understand that not being able to connect with us immediately via phone can be frustrating. However, we are happy to inform you that our customer support team has recently expanded, and you can now reach us via email and chat from Monday to Friday between 7 am and 10 pm ET and on the weekends between 8 am and 4 pm ET. Additionally, you can also schedule a phone or screen share support session from Monday to Friday between 10 am and 4 pm ET.

We appreciate your patience and understanding while we continue to work hard to provide the best service possible. Your feedback has been reviewed at the highest level, and we will use it to make necessary improvements in the future.

Sincerely,
The Luminello Team

Beantwortet am 27.11.2023
John
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 1.12.2023

SimplePractice Review

Vorteile

It sends appointment reminders automatically and stores the client consent data.

Nachteile

Telehealth service is spotty and does not always work.

Olivia
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2024

Optimis Corp Review

My overall experience has been great and efficient. We are happy to have the software.

Vorteile

What I like most about SimplePractice is how easy the software is to navigate for efficient use.

Nachteile

There is nothing I currently dislike regarding SimplePractice.

Christine
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 12.8.2024

It's an ok app for what it does

not great, not terrible. I find the app to be simple for a small provider, but not stellar for the clients.

Vorteile

easy to see billing and insurance papers

Nachteile

I don't always see my notifications
I sometimes need to hunt and peck to find what I'm looking for from my provider

Abby
  • Branche: Personalwesen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.11.2024

Easy to use and accessible

I have a had a wonderful experience with SimplePractice and I love how accessible it is

Vorteile

SimplePractice is very easy and convenient to use

Nachteile

Please improve your customer service calls

Sacia
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 19.9.2023

Dissatisfied with Customer Service

See above

Vorteile

The treatment plans were helpful. The organization of clients was helpful.

Nachteile

I got locked out of my account. The service worker refused to connect me to his supervisor. The service worker refused to provide me a phone number so that I could more fully express the situation. The service worker refused to allow me a brief window of time to retrieve my records so that I could close my account. The service worker was condescending, controlling and unwilling to assist me. My therapy notes were held hostage until I could contact the previous therapist who was the owner of the account. The previous therapist left my agency over a year ago. The previous therapist and I were under the assumption that the ownership was transferred to me. The service worker said that an email was sent to us both; neither of us got the email. Very dissatisfied with Simple Practice.

Muhammad
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 25.3.2024

Simple Practice, an EHR system for you!

Pleasant experience and suggest that everyone should try it atleast once, this might be the system for you!

Vorteile

This EHR system can help you streamline your workflow so that you are relaxed and in control while improving access of care.

Nachteile

I would have liked more customisable interfaces.

LaShundra
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.9.2024

The name says it all

Overall, I am 1000% satisfied. I could not see myself going to another platform. I've researched others and I've talked to friends and colleagues who use different platforms, and the others are not a match for SimplePractice at all. They came up with the perfect name for this platform because it does make running my private practice simple.

Vorteile

The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have.

Nachteile

I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long.

Anna
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.10.2024

Simple Practice lives up to its name!

They have everything that I needed to get my therapy practice up and running, and feel confident about growing my practice from there.

Vorteile

I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes.

Nachteile

Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.8.2024

Easy to Use and Helpful!

Overall, SimplePractice is great. I appreciate the convenience of it, the helpful features and the ease of use!

Vorteile

As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!

Nachteile

The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!

Ileana
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.7.2024

SimplePractice is a great platform to run a practice

Vorteile

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Nachteile

The price is a bit high when starting off, but it is worth it.

Marianne
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
2

2
Bewertet am 26.8.2024

Simple Practice bought Luminello - but it is very deficient as an actual Electronic Health...

I am now looking for another Electronic Health Record. One that includes documentation of care for the WHOLE person - including the body...

Vorteile

It seems like it has all the bells and whistles for therapy - which is great, when I am only seeing people for therapy (which is rare). But, despite Simple Practice having bought Luminello to add on the medical/psychiatric EHR features, it is woefully inadequate for psychiatric services

Nachteile

No vital signs (face it, this was the first thing ever digitized in health care. It is not available in Simple Practice, so you must hand enter vitals - every time.)
No ability to include scored measures in a progress note automatically
Diagnoses do not appear in progress notes unless they are hand entered
No physical exam feature (this is literally available everywhere - but not in SP).
No automatic display of medications and prescriptions written. There is no crossover from the medication section (Dr First) and the progress note. Meds are not easily viewed while working on a note and seeing the patient.
Portal does not seem to contain education or information shared with patients (like med ed). This info is only available in a chat feature.
No lab integration.
Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc.
I haven't used the billing feature
This is overpriced for what it is. I am not sure what they "bought" from Luminello, other than patient lists and demographic info. Otherwise, it is just Dr First slapped on the back end of a therapy EHR.

Vincent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.3.2024

Easy-to-Use, Customizable, and Well-Intergrated

Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR!

Vorteile

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

Nachteile

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

Stacy
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 13.9.2024

Simple says it all, easy to set up for solo providers

Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

Vorteile

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Nachteile

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

Jason
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 8.4.2024

I recommend, but if you want to grow, it can get costly

Simple practice is very good for a small team or solo practitioner. When you start to get bigger, it might be wise to compare options.

Vorteile

Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration.

Nachteile

If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now.

Jameka
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.10.2024

I love everything about Simple Practice.

I love everything about Simple Practice.

Vorteile

What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple.

Nachteile

What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA.

Mike
Mike
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
1

3
Bewertet am 27.12.2023

Mental Health EMR that has work to improve

Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done.
Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems.
I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software.

Vorteile

The telemedicine virtual visits are awesome!

Nachteile

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

In Betracht gezogene Alternativen

athenaOne

Warum SimplePractice gewählt wurde

During the pandemic, the practice needed a telemedicine platform with video capabilities.

Gründe für den Wechsel zu SimplePractice

SimplePractice uses Wyle treatment plans already integrated into it, which our practice uses, exclusively. This is enough for us to deal with the other problems.
Tyneisha
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 9.10.2024

Simple Practice is okay!

It was a fair experience but I promptly left after concerns regarding the ownership of data.

Vorteile

All of the features that were available and the ability to host a group private practice with the software.

Nachteile

The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 14.12.2023

A cluster from start to finish

Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

Vorteile

For solo providers, maybe passable. Horrible for groups

Nachteile

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

Antwort von SimplePractice

Dear user,

Your detailed feedback is invaluable. We apologize for the billing and service issues you've faced. We're actively improving our billing system and customer support to ensure a smoother experience, especially for group practices. Your insights drive our commitment to refine our services and address errors promptly. We deeply value your patience and willingness to highlight these issues. We're currently discussing the points raised in your review at a higher level within our team.

Warm regards,

Your Luminello Team

Beantwortet am 18.12.2023
Windsong
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
3

2
Bewertet am 26.1.2024

solo psychiatrist

Horrible. Feel conned and ripped off. Now that I have many patients and am paying a biller and ever increasing fees to Luminello I feel trapped and am trying to search for anther EMR with prescribing and billing.

Vorteile

only feature - it helped me set up e prescribing.

Nachteile

No lab integration possible for solo telepsychiatry
Added billing fees are exorbitant. Worst off 30% or more of claims submitted through APEX/Luminello are rejected. No support or guidance.

Antwort von SimplePractice

Dear Windsong,

We apologize for the challenges you've faced with our platform. We acknowledge your concerns about billing fees and claim rejections. We are actively reviewing pricing and working to improve integration issues. Our support team is ready to assist, and we're committed to enhancing Luminello to better meet your needs. Your feedback is valuable, and we appreciate your patience as we address these issues.

Beantwortet am 30.1.2024
Minal
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 7.10.2024

Simple Practice - Great but pricey

I used SP for years until they starting raising the prices quite frequently and by a lot. As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features.

Vorteile

It has all the bells and whistles. It's really a great product and syncs with everything you need it to.

Nachteile

It is really expensive compared to other EHRs out there and their customer service is ok

Carina
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 14.8.2024

Would Recommend

Overall, I loved SimplePractice and wish I could go back to it.

Vorteile

The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC.
I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.

Nachteile

The billing became a problem for the group practice I was working at.
It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.

Scott
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 29.6.2024

Horrible Experience

Overall, it was pretty bad. When I did talk with customer service, it was good most of the time. There was one time when the gal treated me like an idiot. The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why even have a request page?

Vorteile

It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice.

Nachteile

*Customer service shared that the [sensitive content hidden] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied).
*You must be on the HIGHEST tier to get ONE-WAY calendar integration.
*Price points are ridiculously high for what they offer.
*The look and feel of the platform was antiquated.

Lynn
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2024

Simple Practice

I have been pleased with the use of this EMR and the ability to learn to use it.

Vorteile

Ease of use, flexibility in making it more personalized to your business.

Nachteile

The ability for client's to pay the invoices sent to them directly without my assistance.

Verifizierter Rezensent
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 25.6.2024

SIMPLE Y FACIL DE USAR

Tiene una interfaz amigable, te permite navegar sin problemas, lo recomiendo.

Vorteile

SimplePractice, es realmente fácil de usar y la interfaz de usuario es agradable. Hace que muchas de las tareas de documentación y facturación sean muy fáciles. Me facilita ocuparme de todo lo que necesito con respecto a la incorporación del cliente
Algo para destacar es que se incluyen videos.

Nachteile

En términos generales, no tengo alguna función que no me guste, es realmente muy buen programa.

Mary
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 6.2.2025

Not Economical for my needs but a great platform overall

Fine. Helpful support team, user friendly

Vorteile

User friendly, logical interface, many ways to use it

Nachteile

Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform

Karen
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 19.6.2024

OK but not awesome

Meh....it isn't great, not horrible. Customer service is o.k. but email is their primary form of communication which has held me up and is very frustrating.

Vorteile

the two way calendar sync what what I did this for

Nachteile

clunky and hard to use. The display isn't great and it sometimes times out and doesn't save my note and I lose it.

Ginger
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 24.1.2025

Good "Off The Shelf"

Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients.

Vorteile

Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling.

Nachteile

The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients.

Bridget
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
2

3
Bewertet am 3.9.2024

it was an ehhh for me

i liked the product but it was expensive and difficult to get customer service

Vorteile

very easy to use and to implement in a practice

Nachteile

very expensive for the features that it offers

Clare
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 22.3.2024

There's got to be something better than this

There is absolutely no customer service. Zero. There's no phone number no email nothing. It's just not acceptable for the price and the sheer number of customers they have. Also it's not simple at all.

Vorteile

The best feature is that you can make custom forms and you can email consent forms to clients.

Nachteile

It's very outdated and clumsy. I use very few of the features. They recently made updates which were more like decorations that really messed up the functionality and I can't take it anymore. I'm looking for something else.

Lia
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 18.1.2025

Not my favorite

I like counsol.com better because of its ease of use

Vorteile

It’s very thorough. Lots of detailed notes options

Nachteile

Not very user friendly. More complicated than Counsol

2.779 Bewertungen

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