
SimplePractice
Über SimplePractice









SimplePractice Preis
SimplePractice bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SimplePractice ist ab 29,00 $/Monat verfügbar.
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- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Tolle Software mit viele Funktionen aber ist etwa teuer
Gute Software für Zeitmanagement
Vorteile
Ich nutze mal dieser Software schon seit ca. 3 Jahren und habe es immer für meine Zeitmanagement benutzt. Es war immer top. Also habe gar keine Probleme damit. Später fand ich, dass neue Funktionen ind schon entwicklet, aber werde ich die Zeitnah nutzen.
Nachteile
Von mir aus, nur die Preis ist etwa hoch. Aber sonst finde ich alles top

- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I LOVE SimplePractice!
My overall experience with SimplePractice was AMAZING!!!!!
Vorteile
I love how easy it is to use and how user friendly it is.
Nachteile
The cost prohibited me from continuing to use the platform.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A modern secure practice system.
It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me.
Vorteile
The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features.
Nachteile
I would prefer more customizability with the invoices and Superbills.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A great system for practice management - but not for MY group practice.
In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice.
Vorteile
We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place.
Nachteile
Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It was great when it was great, I guess!
I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess!
Vorteile
Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.
Nachteile
Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.
In Betracht gezogene Alternativen
TheraNestGründe für den Wechsel zu SimplePractice
It was highly recommended at the time by colleagues.- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
User Friendly
Overall it’s my favorite ehr platform because it’s so easy to navigate.
Vorteile
User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes.
Nachteile
I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Over priced, but works
I don’t love the platform, but it works for what it is. It’s also more expensive than a lot of EHRs for pre-licensed individuals.
Vorteile
I like that it is good for the starting up clinician and that the templates are easily customized.
Nachteile
I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Profit First & Monopoly Goals
SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans.
I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit).
Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want.
Vorteile
I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them.
Nachteile
Their focus on profit at the expense of ethics and customer/client satisfaction.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The Cost and the Features Did not Align
Vorteile
It was easy to customize notifications that would be sent to clients.
Nachteile
The pricing structure and the consistent additions at extra costs.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple Practice is Pretty Good!
I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use.
Vorteile
I really like that it is user friendly and can incorporate video conferencing for individuals and groups.
Nachteile
I don't like the difficulty with billing sometimes which causes some issues.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Makes things really easy and simple.
I have had a really positive experience so far.
Vorteile
It helped me with navigating my own health care needs and made things really simple
Nachteile
I honestly can't think of anything. It has enabled things really easily.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Simple Practice: The Best And Easy
Love it, easy to use and customer support is amazing
Vorteile
Clearly laid out, well defined and comprehensive with practice features
Nachteile
need more video simulations and role play training scenarios
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Two Thumbs Up!
I have gotten very familiar with the company over the years and have really enjoyed the simplicity and effectiveness of the simple practice platform. I have recently also started using it from the client side, and like being able to know how everything is organized, and what to expect.
Vorteile
I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter.
Nachteile
I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas.
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Chiropractic and Acupuncture Clinic Review of Simple Practice
I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future.
Vorteile
Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available.
Nachteile
Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good produce, Great price
over all, I am happy with using Simple practice.
Vorteile
Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing.
Nachteile
It can be difficult setting up payers initially
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Frustrations
There are so many things that the programming does without my oversight that have created problems with my clients. I do not like the system invoicing clients without my approval, or billing their credit cards. I have felt that the software is running my practice rather than me.
Vorteile
I am sure that there are positive things about this EHR, but at this point I am too disappointed to remember anything.
Nachteile
I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client. On 5 occasions it has appeared that I stood up a client or forgot about them, since they were no longer on my schedule suddenly with no warning.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
You get what you pay for
I’ve been with simple practice since my internship years ago. It has truly been simple. And it constantly provides more options.
Vorteile
What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.
Nachteile
The cost is pretty high as you start adding team members.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The gold standard of mental health EHR
Vorteile
Very user friendly. Great mobile app. Simplified all-in-one practice management.
Nachteile
Price. Inability to change cancellation policy for a practice's individual providers.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Simple Practice, Easy to Use
It has been good and smooth. Easy to submit new claims and follow ups.
Vorteile
Is very easy to use. All the information is easy to find.
Nachteile
Process about deleting a claim. It is too difficult.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
customer support cannot be reached
Vorteile
Support when you are in the buying phase is very responsive. Price is good.
Nachteile
You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care.
Antwort von SimplePractice
Dear Halloran,
Thanks for taking the time to provide your feedback. We value your opinion and are grateful for your input.
We understand that not being able to connect with us immediately via phone can be frustrating. However, we are happy to inform you that our customer support team has recently expanded, and you can now reach us via email and chat from Monday to Friday between 7 am and 10 pm ET and on the weekends between 8 am and 4 pm ET. Additionally, you can also schedule a phone or screen share support session from Monday to Friday between 10 am and 4 pm ET.
We appreciate your patience and understanding while we continue to work hard to provide the best service possible. Your feedback has been reviewed at the highest level, and we will use it to make necessary improvements in the future.
Sincerely,
The Luminello Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
SimplePractice Review
Vorteile
It sends appointment reminders automatically and stores the client consent data.
Nachteile
Telehealth service is spotty and does not always work.
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Optimis Corp Review
My overall experience has been great and efficient. We are happy to have the software.
Vorteile
What I like most about SimplePractice is how easy the software is to navigate for efficient use.
Nachteile
There is nothing I currently dislike regarding SimplePractice.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
It's an ok app for what it does
not great, not terrible. I find the app to be simple for a small provider, but not stellar for the clients.
Vorteile
easy to see billing and insurance papers
Nachteile
I don't always see my notifications
I sometimes need to hunt and peck to find what I'm looking for from my provider
- Branche: Personalwesen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use and accessible
I have a had a wonderful experience with SimplePractice and I love how accessible it is
Vorteile
SimplePractice is very easy and convenient to use
Nachteile
Please improve your customer service calls
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Dissatisfied with Customer Service
See above
Vorteile
The treatment plans were helpful. The organization of clients was helpful.
Nachteile
I got locked out of my account. The service worker refused to connect me to his supervisor. The service worker refused to provide me a phone number so that I could more fully express the situation. The service worker refused to allow me a brief window of time to retrieve my records so that I could close my account. The service worker was condescending, controlling and unwilling to assist me. My therapy notes were held hostage until I could contact the previous therapist who was the owner of the account. The previous therapist left my agency over a year ago. The previous therapist and I were under the assumption that the ownership was transferred to me. The service worker said that an email was sent to us both; neither of us got the email. Very dissatisfied with Simple Practice.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Simple Practice, an EHR system for you!
Pleasant experience and suggest that everyone should try it atleast once, this might be the system for you!
Vorteile
This EHR system can help you streamline your workflow so that you are relaxed and in control while improving access of care.
Nachteile
I would have liked more customisable interfaces.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The name says it all
Overall, I am 1000% satisfied. I could not see myself going to another platform. I've researched others and I've talked to friends and colleagues who use different platforms, and the others are not a match for SimplePractice at all. They came up with the perfect name for this platform because it does make running my private practice simple.
Vorteile
The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have.
Nachteile
I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple Practice lives up to its name!
They have everything that I needed to get my therapy practice up and running, and feel confident about growing my practice from there.
Vorteile
I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes.
Nachteile
Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to Use and Helpful!
Overall, SimplePractice is great. I appreciate the convenience of it, the helpful features and the ease of use!
Vorteile
As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!
Nachteile
The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
SimplePractice is a great platform to run a practice
Vorteile
SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.
Nachteile
The price is a bit high when starting off, but it is worth it.
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simple Practice bought Luminello - but it is very deficient as an actual Electronic Health...
I am now looking for another Electronic Health Record. One that includes documentation of care for the WHOLE person - including the body...
Vorteile
It seems like it has all the bells and whistles for therapy - which is great, when I am only seeing people for therapy (which is rare). But, despite Simple Practice having bought Luminello to add on the medical/psychiatric EHR features, it is woefully inadequate for psychiatric services
Nachteile
No vital signs (face it, this was the first thing ever digitized in health care. It is not available in Simple Practice, so you must hand enter vitals - every time.)
No ability to include scored measures in a progress note automatically
Diagnoses do not appear in progress notes unless they are hand entered
No physical exam feature (this is literally available everywhere - but not in SP).
No automatic display of medications and prescriptions written. There is no crossover from the medication section (Dr First) and the progress note. Meds are not easily viewed while working on a note and seeing the patient.
Portal does not seem to contain education or information shared with patients (like med ed). This info is only available in a chat feature.
No lab integration.
Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc.
I haven't used the billing feature
This is overpriced for what it is. I am not sure what they "bought" from Luminello, other than patient lists and demographic info. Otherwise, it is just Dr First slapped on the back end of a therapy EHR.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy-to-Use, Customizable, and Well-Intergrated
Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR!
Vorteile
I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).
Nachteile
I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Simple says it all, easy to set up for solo providers
Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.
Vorteile
Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.
Nachteile
Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I recommend, but if you want to grow, it can get costly
Simple practice is very good for a small team or solo practitioner. When you start to get bigger, it might be wise to compare options.
Vorteile
Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration.
Nachteile
If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
I love everything about Simple Practice.
I love everything about Simple Practice.
Vorteile
What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple.
Nachteile
What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Mental Health EMR that has work to improve
Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done.
Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems.
I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software.
Vorteile
The telemedicine virtual visits are awesome!
Nachteile
Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.
In Betracht gezogene Alternativen
athenaOneWarum SimplePractice gewählt wurde
During the pandemic, the practice needed a telemedicine platform with video capabilities.Gründe für den Wechsel zu SimplePractice
SimplePractice uses Wyle treatment plans already integrated into it, which our practice uses, exclusively. This is enough for us to deal with the other problems.- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple Practice is okay!
It was a fair experience but I promptly left after concerns regarding the ownership of data.
Vorteile
All of the features that were available and the ability to host a group private practice with the software.
Nachteile
The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A cluster from start to finish
Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.
Vorteile
For solo providers, maybe passable. Horrible for groups
Nachteile
The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.
Antwort von SimplePractice
Dear user,
Your detailed feedback is invaluable. We apologize for the billing and service issues you've faced. We're actively improving our billing system and customer support to ensure a smoother experience, especially for group practices. Your insights drive our commitment to refine our services and address errors promptly. We deeply value your patience and willingness to highlight these issues. We're currently discussing the points raised in your review at a higher level within our team.
Warm regards,
Your Luminello Team
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
solo psychiatrist
Horrible. Feel conned and ripped off. Now that I have many patients and am paying a biller and ever increasing fees to Luminello I feel trapped and am trying to search for anther EMR with prescribing and billing.
Vorteile
only feature - it helped me set up e prescribing.
Nachteile
No lab integration possible for solo telepsychiatry
Added billing fees are exorbitant. Worst off 30% or more of claims submitted through APEX/Luminello are rejected. No support or guidance.
Antwort von SimplePractice
Dear Windsong,
We apologize for the challenges you've faced with our platform. We acknowledge your concerns about billing fees and claim rejections. We are actively reviewing pricing and working to improve integration issues. Our support team is ready to assist, and we're committed to enhancing Luminello to better meet your needs. Your feedback is valuable, and we appreciate your patience as we address these issues.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Simple Practice - Great but pricey
I used SP for years until they starting raising the prices quite frequently and by a lot. As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features.
Vorteile
It has all the bells and whistles. It's really a great product and syncs with everything you need it to.
Nachteile
It is really expensive compared to other EHRs out there and their customer service is ok
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Would Recommend
Overall, I loved SimplePractice and wish I could go back to it.
Vorteile
The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC.
I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.
Nachteile
The billing became a problem for the group practice I was working at.
It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Horrible Experience
Overall, it was pretty bad. When I did talk with customer service, it was good most of the time. There was one time when the gal treated me like an idiot. The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why even have a request page?
Vorteile
It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice.
Nachteile
*Customer service shared that the [sensitive content hidden] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied).
*You must be on the HIGHEST tier to get ONE-WAY calendar integration.
*Price points are ridiculously high for what they offer.
*The look and feel of the platform was antiquated.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Simple Practice
I have been pleased with the use of this EMR and the ability to learn to use it.
Vorteile
Ease of use, flexibility in making it more personalized to your business.
Nachteile
The ability for client's to pay the invoices sent to them directly without my assistance.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
SIMPLE Y FACIL DE USAR
Tiene una interfaz amigable, te permite navegar sin problemas, lo recomiendo.
Vorteile
SimplePractice, es realmente fácil de usar y la interfaz de usuario es agradable. Hace que muchas de las tareas de documentación y facturación sean muy fáciles. Me facilita ocuparme de todo lo que necesito con respecto a la incorporación del cliente
Algo para destacar es que se incluyen videos.
Nachteile
En términos generales, no tengo alguna función que no me guste, es realmente muy buen programa.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Not Economical for my needs but a great platform overall
Fine. Helpful support team, user friendly
Vorteile
User friendly, logical interface, many ways to use it
Nachteile
Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
OK but not awesome
Meh....it isn't great, not horrible. Customer service is o.k. but email is their primary form of communication which has held me up and is very frustrating.
Vorteile
the two way calendar sync what what I did this for
Nachteile
clunky and hard to use. The display isn't great and it sometimes times out and doesn't save my note and I lose it.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Good "Off The Shelf"
Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients.
Vorteile
Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling.
Nachteile
The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
it was an ehhh for me
i liked the product but it was expensive and difficult to get customer service
Vorteile
very easy to use and to implement in a practice
Nachteile
very expensive for the features that it offers
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
There's got to be something better than this
There is absolutely no customer service. Zero. There's no phone number no email nothing. It's just not acceptable for the price and the sheer number of customers they have. Also it's not simple at all.
Vorteile
The best feature is that you can make custom forms and you can email consent forms to clients.
Nachteile
It's very outdated and clumsy. I use very few of the features. They recently made updates which were more like decorations that really messed up the functionality and I can't take it anymore. I'm looking for something else.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Not my favorite
I like counsol.com better because of its ease of use
Vorteile
It’s very thorough. Lots of detailed notes options
Nachteile
Not very user friendly. More complicated than Counsol
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