LogicMonitor

Vorteile

Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP.

Nachteile

The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor.

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Vorteile

Meets all our requirements with NPM and Alertings, easy to setup and add devices. The cloud dashboard is easy to use.

Nachteile

The hardest part was setting up a triage of alerts during business and non-business hours. It takes time to figure out the best way to handle spam-alerts due with a single device event that affects other devices in the stream.

Vorteile

LogicMonitor can capture a wide variety of stats from endpoints. It is also easy to navigate and quick to respond.

Nachteile

It was incredibly complucated to do custom reports and charts. There were specific guides on their site for a variety of systems but I needed something out of the box.

Vorteile

LogicMonitor has been an exceptional alerting and monitoring solution.
I am impressed by the amazing capabilities of LogicMonitor.

Nachteile

LogicMonitor has been functioning effectively.
LogicMonitor is the best.

Vorteile

This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased.

Nachteile

The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery.

Vorteile

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Nachteile

There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that.

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Vorteile

Overall features are good especially the grouping and alert ruling features are good

Nachteile

Sometimes it get slow in the portal. It should have an application rathet than web app

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Vorteile

Easy to use and drill into issues, easy to add resources.

Nachteile

Making dashboards is challenging, configuring alerting rules is cumbersome.

Vorteile

I like that we have very good visibility into what our servers are doing at all times. The alerting is quick and lets us know when something is wrong. I also like the formatting of the alert emails and the fact that you can reply with certain language to take action on the alert, right from your email!

Nachteile

I was trying to monitor the event viewers and alert when it sees a specific event. So far, we've been having troubles with the collector being able to get those metrics without timing out.Also, the log viewer is extremely complex and not intuitive.

Vorteile

LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death.

Nachteile

The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it.

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Vorteile

LM has tons of features that enable monitoring of very intricate pieces of the infrastructure.

Nachteile

Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out.

Vorteile

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Nachteile

Sometimes too noisy, alot of work tuning

Vorteile

Netscan and arrangement for discover devices once everything is set.

Nachteile

Few of data source like monitoring local SSL certificate from server are missing.

Vorteile

I love how I can easily see the health of a system or application and get alerted when thresholds are met

Nachteile

Sometimes it can be hard finding what you're looking for when you have a lot of systems and applications

Vorteile

- Automation- Documentation- Alert escalation

Nachteile

Build a community around the product that creates scripts

Vorteile

dashboard is clear and ease to use. data is accurate.

Nachteile

I don't really use too much and so far I didn't see the cons.

Vorteile

I like the feature set and integrations with a wide array of vendors and products. If we're acquiring a new product, LM usually has support for it.

Nachteile

The GUI can be more user friendly and easier to navigate.

Vorteile

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Nachteile

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Vorteile

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Nachteile

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Vorteile

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Nachteile

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Vorteile

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

Nachteile

-Reporting could be better
-Mobile app could use improvements

Vorteile

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Nachteile

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

Vorteile

Reports and the automation that can be built into it.

Nachteile

The new UI.

Vorteile

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Nachteile

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

Vorteile

The user interface is very user-friendly and monitoring is straightforward.

Nachteile

Sometimes the alerting system can be overwhelming with too many notifications.

Vorteile

The customizable dashboards and automated alerts are incredibly helpful for keeping track of our network performance.

Nachteile

The interface can be a bit overwhelming at first, and the learning curve for setting up the monitoring can be steep.

Vorteile

I like the smooth and timely alerts
The log management features as well as network management works well
I like the website monitoring capabilities and the fact that LogicMonitor makes server monitoring easy

Nachteile

It is not as easy to use for the non IT staff

Vorteile

1. Effective mobile app
2. Free trial with full functionality
3. Fair dashboard
4. Helpful team

Nachteile

1. SQL commands are not very good
2. Can’t integrate with internal tool
3. UX can be improved

Vorteile

The customizable dashboards and automatic alerting are real time-savers.

Nachteile

The interface could be more intuitive and user-friendly.

Vorteile

A free trial is available. It provides a great interface for dashboards and visualizations with reporting. Easy to use and install without any specific requirements.
It provides the opportunity for real-time reporting, usage, and cloud infrastructure monitoring.

Nachteile

There is no information on pricing and plans. You need to contact sales/support to get a quote.
Pricing seems a bit higher than other options.
It requires a good and stable internet connection to function smoothly.

Vorteile

Provided datasources cover most equipmentCustomizationProduct SupportMature product

Nachteile

Reporting not as customizable as desired

Vorteile

LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.

Nachteile

LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.

Vorteile

Easy to setup and get going. Faulty intuitive.

Nachteile

Limitation on drawing maps. It tries to do it or it for you but includes stuff you don’t need. See PRTG.

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Vorteile

I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane.

Nachteile

I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom.

Vorteile

Can be accessed from anywhere, Reporting is good but can be improvised

Nachteile

Reporting customization is low, needs more flexibility

Vorteile

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

Nachteile

I find some reporting not intuitive but it is probably me.

Vorteile

Alerting mechanism, dashboards, detailed graphs, log analysis etc...The above are I use in my daily tasks and I just love it.

Nachteile

Didn't felt or came across any such things till now

Vorteile

I can't think of much that I have found that I like.

Nachteile

The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary.

Vorteile

LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.

Nachteile

I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.

Vorteile

All the features and potential options to do other things. Very robust monitoring options and dashboards.

Nachteile

Little difficult to find resources especially those from VCenter. It almost seems to import too many things and it'd be nice if it aggregated them into a single VM with oall the resources listed under it.

Vorteile

it is good tool and Cloud based tool. Reports are also good

Vorteile

Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization.

Nachteile

A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams.

Vorteile

How easy it was to setup and use to monitor devices

Nachteile

I needs more network modules for monitoring network devices

Vorteile

Very customizable. Can do whatever you want.

Nachteile

Very complicated software. Not for the faint of heart.

Vorteile

The monitoring interface, ease of finding servers.

Nachteile

Integrating servers into application can be clunky.

Vorteile

Has lots of features, can access most cloud based system, flexible

Nachteile

Can be difficult to use, due to having so many features.

Vorteile

I like the granular monitoring it does which is very helpful

Nachteile

Could be easier in terms of configuration.

Vorteile

Plenty of needed information and clear presentation. Lot's of options

Nachteile

Diagram feature not robust. It' does not update the way would like.

Vorteile

Easy to use and inexpensive. AM is always on top of the situation

Nachteile

Not much to comment on what I like least