LogicMonitor

Vorteile

Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP.

Nachteile

The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor.

In Betracht gezogene Alternativen

Warum LogicMonitor gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu LogicMonitor

Vorteile

Meets all our requirements with NPM and Alertings, easy to setup and add devices. The cloud dashboard is easy to use.

Nachteile

The hardest part was setting up a triage of alerts during business and non-business hours. It takes time to figure out the best way to handle spam-alerts due with a single device event that affects other devices in the stream.

Vorteile

LogicMonitor has been an exceptional alerting and monitoring solution.
I am impressed by the amazing capabilities of LogicMonitor.

Nachteile

LogicMonitor has been functioning effectively.
LogicMonitor is the best.

Vorteile

The customizable dashboards and automatic alerting are real time-savers.

Nachteile

The interface could be more intuitive and user-friendly.

Vorteile

The user interface is very user-friendly and monitoring is straightforward.

Nachteile

Sometimes the alerting system can be overwhelming with too many notifications.

Vorteile

This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased.

Nachteile

The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery.

Vorteile

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Nachteile

There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu LogicMonitor

Vorteile

Overall features are good especially the grouping and alert ruling features are good

Nachteile

Sometimes it get slow in the portal. It should have an application rathet than web app

In Betracht gezogene Alternativen

Gründe für den Wechsel zu LogicMonitor

Vorteile

Easy to use and drill into issues, easy to add resources.

Nachteile

Making dashboards is challenging, configuring alerting rules is cumbersome.

Vorteile

I like that we have very good visibility into what our servers are doing at all times. The alerting is quick and lets us know when something is wrong. I also like the formatting of the alert emails and the fact that you can reply with certain language to take action on the alert, right from your email!

Nachteile

I was trying to monitor the event viewers and alert when it sees a specific event. So far, we've been having troubles with the collector being able to get those metrics without timing out.Also, the log viewer is extremely complex and not intuitive.

Vorteile

Alerting mechanism, dashboards, detailed graphs, log analysis etc...The above are I use in my daily tasks and I just love it.

Nachteile

Didn't felt or came across any such things till now

Vorteile

LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.

Nachteile

I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.

Vorteile

it is good tool and Cloud based tool. Reports are also good

Vorteile

How easy it was to setup and use to monitor devices

Nachteile

I needs more network modules for monitoring network devices

Vorteile

The monitoring interface, ease of finding servers.

Nachteile

Integrating servers into application can be clunky.

Vorteile

I like the granular monitoring it does which is very helpful

Nachteile

Could be easier in terms of configuration.

Vorteile

Easy to use and inexpensive. AM is always on top of the situation

Nachteile

Not much to comment on what I like least

Vorteile

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Nachteile

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Vorteile

A software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time.

Nachteile

For users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem.

Vorteile

Ease of use and all the pre-built data-points are awesome!

Nachteile

Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display.

Vorteile

- Easy to use, easy to setup.
- Dashboards are easily configured and look professional
- LogicModule Exchange allows for community sharing of DataSources
- Support team is incredibly responsive.

Nachteile

- Pricing maybe abit on high end
- It has a steep learning curve, especially for some who have no prior experience with SNMP (however, Knowledge Base is readily available)

Vorteile

INTEGRATIONS! Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets.

Nachteile

It requires a lot of tuning for alerts that occur often but are still important.

Vorteile

This is a web based app. Set up is super easy. LogicMonitor is installed on our mission critical servers. We set it up to notify us (email) when server HD, CPU, memory is over a threshold. If this happens, we can quickly respond.

Nachteile

Pricing can get expensive if you have a lot of servers.

Vorteile

Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data.
Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Nachteile

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history.

Vorteile

Ease of Use - Organization is key to success, and this tool provides easy to trace directory trees.
Organization - We can easily set what type of alerts are red or yellow. What severity to contact us.
Notifications - Enough information is provided in the notifications to engage the customer and begin investigation.
Value for Money - We have not even scratched the surface of what LogicMonitor can do and we are doing more than we could with our previous software.

Nachteile

Reports - From my understanding there are limitations on what information is generated in the reports. For instance, if we were to report on the number concurrent calls at any particular gateway this information cannot be provided in a report.

Vorteile

The customizable dashboards and automated alerts are incredibly helpful for keeping track of our network performance.

Nachteile

The interface can be a bit overwhelming at first, and the learning curve for setting up the monitoring can be steep.

Vorteile

I like the smooth and timely alerts
The log management features as well as network management works well
I like the website monitoring capabilities and the fact that LogicMonitor makes server monitoring easy

Nachteile

It is not as easy to use for the non IT staff

Vorteile

1. Effective mobile app
2. Free trial with full functionality
3. Fair dashboard
4. Helpful team

Nachteile

1. SQL commands are not very good
2. Can’t integrate with internal tool
3. UX can be improved

Vorteile

Provided datasources cover most equipmentCustomizationProduct SupportMature product

Nachteile

Reporting not as customizable as desired

Vorteile

A free trial is available. It provides a great interface for dashboards and visualizations with reporting. Easy to use and install without any specific requirements.
It provides the opportunity for real-time reporting, usage, and cloud infrastructure monitoring.

Nachteile

There is no information on pricing and plans. You need to contact sales/support to get a quote.
Pricing seems a bit higher than other options.
It requires a good and stable internet connection to function smoothly.

Vorteile

LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.

Nachteile

LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.

Vorteile

Easy to setup and get going. Faulty intuitive.

Nachteile

Limitation on drawing maps. It tries to do it or it for you but includes stuff you don’t need. See PRTG.

In Betracht gezogene Alternativen

Warum LogicMonitor gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu LogicMonitor

Vorteile

I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane.

Nachteile

I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom.

Vorteile

LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death.

Nachteile

The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu LogicMonitor

Vorteile

Can be accessed from anywhere, Reporting is good but can be improvised

Nachteile

Reporting customization is low, needs more flexibility

Vorteile

LM has tons of features that enable monitoring of very intricate pieces of the infrastructure.

Nachteile

Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out.

Vorteile

I can't think of much that I have found that I like.

Nachteile

The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary.

Vorteile

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

Nachteile

I find some reporting not intuitive but it is probably me.

Vorteile

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Nachteile

Sometimes too noisy, alot of work tuning

Vorteile

All the features and potential options to do other things. Very robust monitoring options and dashboards.

Nachteile

Little difficult to find resources especially those from VCenter. It almost seems to import too many things and it'd be nice if it aggregated them into a single VM with oall the resources listed under it.

Vorteile

Netscan and arrangement for discover devices once everything is set.

Nachteile

Few of data source like monitoring local SSL certificate from server are missing.

Vorteile

Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization.

Nachteile

A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams.

Vorteile

I love how I can easily see the health of a system or application and get alerted when thresholds are met

Nachteile

Sometimes it can be hard finding what you're looking for when you have a lot of systems and applications

Vorteile

Very customizable. Can do whatever you want.

Nachteile

Very complicated software. Not for the faint of heart.

Vorteile

- Automation- Documentation- Alert escalation

Nachteile

Build a community around the product that creates scripts

Vorteile

Has lots of features, can access most cloud based system, flexible

Nachteile

Can be difficult to use, due to having so many features.

Vorteile

dashboard is clear and ease to use. data is accurate.

Nachteile

I don't really use too much and so far I didn't see the cons.

Vorteile

Plenty of needed information and clear presentation. Lot's of options

Nachteile

Diagram feature not robust. It' does not update the way would like.

Vorteile

I like the feature set and integrations with a wide array of vendors and products. If we're acquiring a new product, LM usually has support for it.

Nachteile

The GUI can be more user friendly and easier to navigate.

Vorteile

The dashboard can be heavily customised to allow for total flexibility on what we want to focus on.
Alerts can be individually customised to allow for any level of contact ranging from email, to text, to phone calls at any time. On several occasions I have been woken up in the middle of the night in time to fix a major issue before it caused any downtime for the users.
LogicMonitor can be installed on a host of different devices outside of servers (which is where we primarily use it). We have it installed on the server room temperature monitor providing early warning if the Air-Con goes down. We have it on the UPS where it tracks the remaining charge time to let us know how long we can maintain power in the event of a black out. We have it on the remote desktop server to show how many concurrent logons we have in order to track the performance to user ratio.
In all of these events the tracking is extremely accurate and provides an extremely concise dashboard that allows us to monitor all of the most critical systems from one location.
The alert system has on many occasions allowed us to fix issues before the user has become aware of them.

Nachteile

The mobile app requires significant work as it provides significantly lesser functionality than the full desktop version. The dashboard and alerts on it in particular need to be updated.